{"id":14446,"date":"2024-05-21T14:26:47","date_gmt":"2024-05-21T14:26:47","guid":{"rendered":"https:\/\/pumble.com\/blog\/?p=14446"},"modified":"2026-03-25T08:56:55","modified_gmt":"2026-03-25T08:56:55","slug":"instant-messaging-apps-for-business-communication-culprits","status":"publish","type":"post","link":"https:\/\/pumble.com\/blog\/instant-messaging-apps-for-business-communication-culprits\/","title":{"rendered":"Using IM Apps Can Cause Information Leaks & Confusion \u2014 Here\u2019s Why"},"content":{"rendered":"\n

When you joined the workforce years ago, did you dream of waking up to a screaming alarm, hurriedly getting ready, and opening your laptop only to see a blitz of unread messages from your employees? <\/p>\n\n\n\n

Your IM (instant messaging) app has hijacked your day, and it\u2019s not even 9 a.m. yet. <\/p>\n\n\n\n

These are the symptoms of using the wrong tool for business communication. But, we don\u2019t have to resign ourselves to this unproductive cycle. <\/p>\n\n\n\n

We\u2019ll explore the most common problems IM apps cause for business communication and how you can overcome them when you switch to a more suitable platform.<\/p>\n\n\n\n

Let\u2019s dive in!<\/p>\n\n\n

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\"Why<\/figure>\n<\/div>\n\n\n

You’re probably overwhelmed with IMs<\/h2>\n\n\n\n

IM apps are fun when you use them to keep in touch with family and friends, but at work, you\u2019ll quickly suffocate. <\/strong><\/p>\n\n\n\n

No matter how long you sift through chat logs, you can\u2019t seem to find the information you need. Did your coworker send you the documents via DM or in the group chat? Or, has a client mentioned they\u2019d email you some documents, and you\u2019re anxiously awaiting the files?<\/p>\n\n\n\n

Stress takes over, and you realize you\u2019ve forgotten to get back to another colleague. That\u2019s the IM app effect in the workplace. <\/p>\n\n\n\n

Not to mention,instant messaging doesn\u2019t provide adequate support to teams <\/strong>working across different time zones<\/strong><\/a>.<\/strong> How can you keep up with the flow of information when important details are shared before your alarm rings? The answer \u2014 an app like Pumble<\/strong><\/a> by CAKE.com<\/a>, suitable for asynchronous business communication<\/strong>.<\/p>\n\n\n\n\n

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\n Simplify work with Pumble<\/span>\n

Communicate and collaborate effectively with Pumble, an all-in-one digital HQ.<\/p>\n\n

\n See features<\/a>\n\n Join Pumble<\/a>\n <\/div>\n <\/div>\n\n
\n \n \n \"Illustration\"\n <\/picture>\n <\/div>\n<\/div>\n \n\n\n
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\"From
From messages and threads to channels and sharing files, Pumble has everything modern businesses need<\/figcaption><\/figure>\n<\/div>\n\n\n

Using Pumble, you can create <\/strong>designated channels<\/strong><\/a> for each project and <\/strong>share files<\/strong><\/a> with colleagues for seamless execution<\/strong>. You could also invite clients to join via <\/strong>guest access<\/strong><\/a> <\/strong>and get their input. <\/p>\n\n\n

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\"Invite
Invite external collaborators via guest access<\/figcaption><\/figure>\n<\/div>\n\n\n

Of course, sometimes it\u2019s best to share information face to face and hear someone\u2019s voice \u2014 and Pumble has your back there, too. When you want to hop from a direct message to a voice call<\/a>, a tap of a button starts a live conversation. <\/p>\n\n\n

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\"Group
Group voice call in Pumble<\/figcaption><\/figure>\n<\/div>\n\n\n

And, when you don\u2019t want to book a conference room for a meeting, launch a <\/strong>video conference <\/strong><\/a>from your Pumble workspace!<\/strong> <\/p>\n\n\n

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\"Organize
Organize a video meeting where coworkers can send in-call messsages, raise their hand, and share their screen<\/figcaption><\/figure>\n<\/div>\n\n\n

Host productive virtual meetings in Pumble<\/a><\/p>\n\n\n\n

You never know who else is reading your IMs<\/h2>\n\n\n\n

Many IM apps are completely free, but at what cost? <\/p>\n\n\n\n

This type of software is usually developed without taking into consideration business communication that often includes confidential information. For this reason, using IM software for internal and <\/strong>client communication<\/strong><\/a> comes with significant security risks. <\/strong><\/p>\n\n\n\n

In 2023, a WhatsApp probe<\/a> found that 11 Wall Street companies had record-keeping failures because employees used WhatsApp on both personal and work-issued devices<\/strong>. The scandal led to nearly $2 billion in penalties and uncovered how difficult it is to regulate employee communication once instant messaging apps enter the mix. <\/p>\n\n\n\n

Not all team communication apps follow the same procedures, either. For example, Slack recently announced it had been training its AI model<\/a> using customer data, including files and messages<\/strong>. Understandably, many users became disgruntled, voicing their concerns. <\/p>\n\n\n\n

Fortunately, Pumble users never have to share those concerns. <\/p>\n\n\n\n

It boasts ISO 27001 and SOC 2 certifications for its top-notch <\/strong>security precautions<\/strong><\/a>. Thus, businesses can store and manage data to prevent leaks, misuse, and loss<\/strong>. All that without a loophole that allows someone from outside your organization to take a peek at your files and messages.<\/p>\n\n\n\n

Use Pumble, a trusted and secure business communication tool<\/a><\/p>\n\n\n\n

You won’t be able to organize your conversations<\/h2>\n\n\n\n

A quick message is great for checking in on a coworker or asking for a progress update. But, is it the best option for in-depth conversations? Definitely<\/em> not.<\/p>\n\n\n\n

It\u2019s hard to keep the conversation on track in IM apps<\/strong>. Even if the conversation stays on-topic, you have to respond immediately before someone shifts the discussion in a different direction. This chaos might push you into using email to restore a semblance of order. However, this will likely backfire and keep your business communication slow and fragmented. <\/p>\n\n\n\n

All of this is in stark contrast to Pumble, which gives you plenty of options to retrieve information and preserve context.<\/strong><\/p>\n\n\n\n

Pumble by CAKE.com transforms the messiness of work conversations into order with <\/strong>threads<\/strong><\/a>.<\/strong> When you don\u2019t want to interrupt an ongoing discussion within a channel, you don\u2019t have to fragment communication even further by relying on DMs. With threaded messages, every conversation stays organized by topic<\/strong>, giving everyone the full context, regardless of when they log on.\u00a0<\/p>\n\n\n

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\"Stay
Stay clued in with threads<\/figcaption><\/figure>\n<\/div>\n\n\n

Moreover, thanks to the Pumble search function<\/strong><\/a>, your team can:<\/p>\n\n\n\n