{"id":15134,"date":"2024-08-02T13:58:13","date_gmt":"2024-08-02T13:58:13","guid":{"rendered":"https:\/\/pumble.com\/blog\/?p=15134"},"modified":"2026-03-24T13:01:46","modified_gmt":"2026-03-24T13:01:46","slug":"knowledge-base-best-practices","status":"publish","type":"post","link":"https:\/\/pumble.com\/blog\/knowledge-base-best-practices\/","title":{"rendered":"How to Create the Best Knowledge Base for Your Team"},"content":{"rendered":"\n

Did you know that poor knowledge management costs large US organizations between $2.7 million and $265 million<\/a> every year?<\/p>\n\n\n\n

If your team can\u2019t easily access key information, productivity drops and frustration rises.  <\/p>\n\n\n\n

This leads to misunderstandings, information silos, and inefficiencies, which can damage your organization. <\/p>\n\n\n\n

The fix? A well-organized knowledge base. <\/p>\n\n\n\n

A knowledge base is an online library of all the information your team needs<\/strong> to work smoothly and efficiently. <\/p>\n\n\n\n

Don\u2019t have one yet? No worries!<\/p>\n\n\n\n

Here are the most important things to focus on when creating your knowledge base. <\/p>\n\n\n

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\"Best<\/figure>\n<\/div>\n\n\n

Store everything together<\/h2>\n\n\n\n

The first step is to keep everything in one place<\/strong>. If your files and documents are scattered across different platforms, it will confuse your employees and waste their time and effort.<\/p>\n\n\n\n

For example, you can store everything within your internal communication app<\/a>. This way, your team can conveniently access every piece of information and document they need in a space they already spend a lot of time in. <\/p>\n\n\n\n

Opt for a communication app with ample file storage<\/strong> and <\/strong>file-sharing capabilities<\/strong><\/a> to help centralize your information within arm’s reach.<\/p>\n\n\n

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\"File
File sharing in Pumble by CAKE.com<\/figcaption><\/figure>\n<\/div>\n\n\n\n
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\n All-in-one digital HQ<\/span>\n

A communication app for teams of all kinds. Discuss, share, and collaborate.<\/p>\n\n

\n Learn more<\/a>\n\n Download<\/a>\n <\/div>\n <\/div>\n\n
\n \n \n \"Illustration\"\n <\/picture>\n <\/div>\n<\/div>\n \n\n\n\n

Make searching easy <\/h2>\n\n\n\n

Next, make sure everything you store is easy to find<\/strong>. Having everything in one place won’t matter much if your team members need to scroll for ages to find what they need.<\/p>\n\n\n\n

Your knowledge base should be easy to navigate and equipped with reliable <\/strong>search functionalities<\/strong><\/a> that make finding information quick and efficient, facilitating seamless knowledge sharing. <\/p>\n\n\n

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\"Search
Search in Pumble, a business messaging app<\/figcaption><\/figure>\n<\/div>\n\n\n

For example, if a designer is looking for a mockup shared last week, they can just type the keyword “mockup” in the search bar and have everything they need pulled up in seconds. To make it even easier, they can filter the search by selecting a specific start and end date, narrowing down the time period to find exactly what they need. Additionally, they can filter by channel or search only for messages sent by a specific person. This way, finding the right information is quick and effortless, saving valuable time. <\/p>\n\n\n\n

Keep all your team’s knowledge in one place in Pumble<\/a><\/p>\n\n\n\n

Use channels to organize<\/h2>\n\n\n\n

Another great way to cut the time and effort spent navigating your knowledge base is to keep everything organized<\/strong> as neatly as possible.<\/p>\n\n\n\n

Since your knowledge base is your internal communication tool where your team chats daily, it’s easy to lose important information in all the conversations. Instead, organize them in dedicated channels<\/a> according to departments, projects, or topics.<\/p>\n\n\n

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\"Channels
Channels and threads in Pumble, a business messaging app<\/figcaption><\/figure>\n<\/div>\n\n\n

For example, you can have: <\/p>\n\n\n\n