{"id":1535,"date":"2021-12-03T16:38:43","date_gmt":"2021-12-03T16:38:43","guid":{"rendered":"https:\/\/pumble.com\/blog\/?p=1535"},"modified":"2025-11-07T00:00:00","modified_gmt":"2025-11-07T00:00:00","slug":"two-way-communication","status":"publish","type":"post","link":"https:\/\/pumble.com\/blog\/two-way-communication\/","title":{"rendered":"A Leader\u2019s Guide to Encouraging Two-Way Communication in the Workplace"},"content":{"rendered":"\n<p>If you\u2019ve spent any amount of time wading through corporate waters, you probably know exactly what it feels like to be spoken <em>to<\/em> instead of <em>with<\/em>.<\/p>\n\n\n\n<p>But, now that you\u2019re climbing up the ladder, you can <strong>make sure everyone has a chance to be heard<\/strong> by promoting two-way communication in the workplace.<\/p>\n\n\n\n<p>Unlike one-way communication, which tends to be linear and <a href=\"https:\/\/pumble.com\/blog\/formal-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">more formal<\/a>, <strong>two-way communication is circular and more relaxed<\/strong>, relying on the back and forth between higher-ups and employees.<\/p>\n\n\n\n<p>Though sending an email or a newsletter does take less time than hosting staff meetings and sifting through surveys, two-way communication is certainly the <strong>more productive type of communication<\/strong>, as it allows you to take advantage of your employees\u2019 insights to improve your processes.<\/p>\n\n\n\n<p>But, does two-way communication really make that much of a difference? Let\u2019s see what the numbers have to say.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"600\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Two-Way-Communication-cover.jpg\" alt=\"Two-Way Communication in the Workplace-cover\" class=\"wp-image-20544\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Two-Way-Communication-cover.jpg 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Two-Way-Communication-cover-600x300.jpg 600w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Two-Way-Communication-cover-1110x555.jpg 1110w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Two-Way-Communication-cover-768x384.jpg 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Two-Way-Communication-cover-18x9.jpg 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list key-takeaways\">\n<li>Two-way communication is a circular process of communication that requires leaders to continually seek feedback from employees.<\/li>\n\n\n\n<li>Practicing effective two-way communication in the workplace has been shown to boost productivity, teamwork and collaboration, and employee engagement.<\/li>\n\n\n\n<li>According to some reports, as many as 75% of employees don\u2019t believe that their organization will act on constructive feedback.<\/li>\n\n\n\n<li>Closing the loop on employee feedback requires leaders to be willing to respond to employee feedback in a way that won\u2019t prevent them from offering it in the future.<\/li>\n\n\n\n<li>To improve two-way communication, leaders should consider expanding feedback channels, practicing active listening, and rewarding employees whose contributions lead to organizational improvements.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"statistics-on-the-importance-of-two-way-communication-in-the-workplace\" class=\"wp-block-heading\">Statistics on the importance of two-way communication in the workplace<\/h2>\n\n\n\n<p>Two-way communication is a <a href=\"https:\/\/pumble.com\/learn\/communication\/communication-types\/\" target=\"_blank\" rel=\"noreferrer noopener\">type of communication<\/a> that relies on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Building a feedback culture<\/strong> in which people aren\u2019t afraid to speak up, and<\/li>\n\n\n\n<li><strong>Closing employee feedback loops<\/strong> by actually acting on these suggestions and criticisms.<\/li>\n<\/ul>\n\n\n\n<p>When done right, two-way communication can <a href=\"https:\/\/pumble.com\/blog\/miscommunication-in-the-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\">reduce miscommunication<\/a> and make organizational communication more effective overall.<\/p>\n\n\n\n<p>According to the most recent <a href=\"https:\/\/www.axioshq.com\/research\/state-of-internal-communications-report\" target=\"_blank\" rel=\"noreferrer noopener\">internal communications report<\/a> from Axios HQ, both employees and leaders are all too aware of the importance of two-way communication. On the one hand:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>79% of employees<\/strong> surveyed claimed that the <strong>quality of communication they get from leaders impacts their understanding of organizational goals<\/strong>, and<\/li>\n\n\n\n<li><strong>72% of employees<\/strong> said that <strong>their understanding of organizational goals impacts their <\/strong><a href=\"https:\/\/pumble.com\/learn\/communication\/employee-engagement-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>engagement levels<\/strong><\/a><strong> and <\/strong><a href=\"https:\/\/pumble.com\/blog\/boost-employee-morale\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>employee morale<\/strong><\/a>.<\/li>\n<\/ul>\n\n\n\n<p>That <strong>understanding simply can\u2019t be gained through one-way communication<\/strong>, which prevents employees from seeking further clarity through <a href=\"https:\/\/pumble.com\/blog\/active-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">active participation<\/a>.<\/p>\n\n\n\n<p>The report from Axios HQ also <strong>confirmed the need for building stronger feedback loops<\/strong>. Surveyed leaders noted that effective internal communication typically results in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stronger <a href=\"https:\/\/pumble.com\/learn\/collaboration\/teamwork-vs-collaboration\/\" target=\"_blank\" rel=\"noreferrer noopener\">teamwork and collaboration<\/a> (according to 52% of leaders),<\/li>\n\n\n\n<li>Greater team productivity (48%),<\/li>\n\n\n\n<li>Better <a href=\"https:\/\/pumble.com\/blog\/employee-communication-and-engagement\/\" target=\"_blank\" rel=\"noreferrer noopener\">employee engagement<\/a> (46%),<\/li>\n\n\n\n<li>Better <a href=\"https:\/\/pumble.com\/blog\/company-culture\/\" target=\"_blank\" rel=\"noreferrer noopener\">alignment with culture<\/a> and values (39%), and<\/li>\n\n\n\n<li>Increased alignment with leadership vision (36%).<\/li>\n<\/ul>\n\n\n\n<p>So, what exactly is preventing you from practicing this kind of reciprocal <a href=\"https:\/\/pumble.com\/learn\/communication\/effective-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">effective communication<\/a> at work? Let\u2019s talk about it.<\/p>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\ud83d\udca1 <strong>PUMBLE PRO TIP<\/strong><\/p>\n\n\n\n<p>Interested in learning more workplace communication statistics? Check out our roundup of the most recent and relevant stats here:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/pumble.com\/learn\/communication\/communication-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Workplace Communication Statistics in 2025<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Stop talking \u2014 connect. Try Pumble<\/a><\/p>\n\n\n\n<h3 id=\"barriers-to-building-a-feedback-culture-in-the-workplace\" class=\"wp-block-heading\">Barriers to building a feedback culture in the workplace<\/h3>\n\n\n\n<p>According to Gallagher\u2019s <a href=\"https:\/\/www.ajg.com\/employeeexperience\/-\/media\/files\/gallaghercomms\/gcommssite\/employee-communications-report-2025.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><em>2025 Employee Communications Report<\/em><\/a>, most communicators believe that <strong>the purpose of <\/strong><a href=\"https:\/\/pumble.com\/blog\/organizational-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>organizational communication<\/strong><\/a> is to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Achieve strategic alignment,<\/li>\n\n\n\n<li>Shape culture and belonging, and<\/li>\n\n\n\n<li>Promote organizational agility.<\/li>\n<\/ul>\n\n\n\n<p>However, this year\u2019s report marks the first time that Gallagher\u2019s survey takers also added <strong>employee listening<\/strong> as a priority, with as many as <strong>31% of communicators<\/strong> claiming it as one of their top 3 objectives.<\/p>\n\n\n\n<p>Unfortunately, <strong>about the same number of survey participants reported that their company doesn\u2019t have any listening strategies<\/strong> \u2014 even though having one is the key factor in establishing two-way communication in the workplace.<\/p>\n\n\n\n<p>Then again, even when companies do have listening methods in place, they can still fail to complete the employee feedback loops by responding to gathered insights.&nbsp;<\/p>\n\n\n\n<p>As one <a href=\"https:\/\/blog.perceptyx.com\/overworked-hr-departments-are-struggling-to-take-action-on-employee-feedback\" target=\"_blank\" rel=\"noreferrer noopener\">survey of 750 HR leaders<\/a> showed, even though:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>95% of HR workers<\/strong> report <strong>maintaining or increasing their listening efforts<\/strong> in 2025, only<\/li>\n\n\n\n<li><strong>27% are confident that their efforts will help them achieve desired results<\/strong> (as opposed to 43% in 2024).<\/li>\n<\/ul>\n\n\n\n<p>Workers themselves are likewise cynical about their employers\u2019 willingness to act on feedback.&nbsp;<\/p>\n\n\n\n<p>A total of <a href=\"https:\/\/www.leadershipiq.com\/blogs\/leadershipiq\/study-the-risks-of-ignoring-employee-feedback\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>75% of employees<\/strong><\/a><strong> believe that their organization typically doesn\u2019t act on feedback<\/strong>, with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>25% believing that their employer <strong>never<\/strong> acts on feedback,<\/li>\n\n\n\n<li>28% believing that their employer <strong>rarely<\/strong> acts on feedback, and<\/li>\n\n\n\n<li>22% saying that their employer acts on feedback <strong>occasionally<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>But, what\u2019s the hold up?<\/p>\n\n\n\n<p>Well, according to Gallagher\u2019s survey participants, there are <strong>several potential <\/strong><a href=\"https:\/\/pumble.com\/learn\/communication\/communication-barriers\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>communication barriers<\/strong><\/a> at play:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>49% claimed to <strong>lack time and capacity<\/strong> on their team,<\/li>\n\n\n\n<li>44% indicated it was a matter of <strong>change fatigue<\/strong>,<\/li>\n\n\n\n<li>41% highlighted <strong>poor people-manager communication<\/strong>,<\/li>\n\n\n\n<li>39% pointed to a <strong>lack of clear direction from the top<\/strong>, and<\/li>\n\n\n\n<li>38% pointed to <strong>poor <\/strong><a href=\"https:\/\/pumble.com\/blog\/communication-styles-for-leaders\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>leadership communication<\/strong><\/a>.<\/li>\n<\/ul>\n\n\n\n<p>Building trust by encouraging <a href=\"https:\/\/pumble.com\/blog\/transparent-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">open communication and transparency<\/a> should alleviate some of these concerns by creating a sense of <a href=\"https:\/\/pumble.com\/blog\/psychological-safety\/\" target=\"_blank\" rel=\"noreferrer noopener\">psychological safety in the workplace<\/a>.<\/p>\n\n\n\n<p>Having said that, let\u2019s talk about some strategies you can use to achieve those results.<\/p>\n\n\n\n\n<div class=\"banner banner-dark pumble-gradient-features\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">A powerful tool for building a feedback culture<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Improve collaboration and cut down on emails by moving your team communication to Pumble.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\/employee-onboarding\" target=\"_blank\">Learn more<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-middle \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/features@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/features.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h2 id=\"how-to-improve-two-way-communication-7-actionable-strategies-for-building-a-feedback-culture\" class=\"wp-block-heading\">How to improve two-way communication: 7 Actionable strategies for building a feedback culture<\/h2>\n\n\n\n<p>So, how can you create an <a href=\"https:\/\/pumble.com\/learn\/communication\/internal-communication-templates\/\" target=\"_blank\" rel=\"noreferrer noopener\">internal communication strategy<\/a> that makes space for employees\u2019 voices?<\/p>\n\n\n\n<p>Going forward, we\u2019ll discuss 7 strategies for achieving two-way <a href=\"https:\/\/pumble.com\/blog\/collaborative-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">collaborative communication<\/a> in the workplace:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Creating dedicated feedback channels,<\/li>\n\n\n\n<li>Leading by example and actively soliciting feedback,<\/li>\n\n\n\n<li>Practicing active listening,<\/li>\n\n\n\n<li>Giving employees a seat at the table,<\/li>\n\n\n\n<li>Closing the loop on all feedback,<\/li>\n\n\n\n<li>Rewarding and recognizing contributions,<\/li>\n\n\n\n<li>Controlling your reactions.<\/li>\n<\/ol>\n\n\n\n<p>So, let\u2019s start with the most pressing issue.<\/p>\n\n\n\n<h3 id=\"tip-1-create-dedicated-feedback-channels\" class=\"wp-block-heading\">Tip #1: Create dedicated feedback channels<\/h3>\n\n\n\n<p>If you want to <a href=\"https:\/\/pumble.com\/learn\/communication\/improve-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">improve two-way communication<\/a> in the workplace, start by setting up some feedback channels.&nbsp;<\/p>\n\n\n\n<p>According to communications consultant and author of <em>Internal Communication in Times of Crisis<\/em>, <a href=\"https:\/\/www.linkedin.com\/in\/alisonarnot\/\" target=\"_blank\" rel=\"noreferrer noopener\">Alison Arnot<\/a>, it\u2019s always good to <strong>have several listening methods in place<\/strong>:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Alison-Arnot.jpg\" alt=\"Alison Arnot\" class=\"wp-image-20548\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Alison-Arnot.jpg 400w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Alison-Arnot-300x300.jpg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Alison-Arnot-12x12.jpg 12w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cIf you want to promote two-way communication in your organization, you must give all your employees lots of different opportunities to share their thoughts on their own terms.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>With that in mind, you might want to have a multi-pronged approach to feedback collection. For example, you could:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set up an <strong>anonymous suggestion box<\/strong> online and link it in your internal documentation,<\/li>\n\n\n\n<li>Conduct annual<strong> stay interviews with HR<\/strong> and more frequent <a href=\"https:\/\/pumble.com\/blog\/one-on-one-meeting\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>one-on-one meetings<\/strong><\/a><strong> with managers, <\/strong>in-person or through video conferencing software,<\/li>\n\n\n\n<li>Create an <strong>employee feedback channel <\/strong>on your internal messaging app, and<\/li>\n\n\n\n<li>Periodically send out <a href=\"https:\/\/pumble.com\/blog\/how-to-improve-employee-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>employee experience<\/strong><\/a><strong> surveys<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>While having several listening methods in place is a good idea, you should know that not all of them will collect the same quality of feedback.<\/p>\n\n\n\n<p>Gallagher\u2019s report confirms as much. Even though <strong>49% of communicators use<\/strong> email as an employee listening method, only <strong>25% find it a valuable source of feedback<\/strong>.As a tool of one-way communication, <strong>email doesn\u2019t exactly encourage feedback<\/strong>.<\/p>\n\n\n\n<p>So, what are some of the <strong>most valuable sources of employee feedback<\/strong>? Well:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>79% of communicators received valuable feedback through <strong>focus groups<\/strong>, though only 41% actually used this method,<\/li>\n\n\n\n<li>74% found value in <strong>independent audits<\/strong>, though only 8% used them,<\/li>\n\n\n\n<li>69% found <strong>engagement surveys<\/strong> valuable, and 76% actively used them,<\/li>\n\n\n\n<li>68% found <strong>leader sessions<\/strong> a useful source of employee feedback, though only 34% used them, and<\/li>\n\n\n\n<li>47% found <strong>post-event forms<\/strong> valuable, while 53% used them.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"617\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Sharing-a-post-event-form-in-a-video-call-on-Pumble-a-team-communication-app-min.png\" alt=\"Sharing a post-event form in a video call on Pumble, a team communication app\" class=\"wp-image-20549\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Sharing-a-post-event-form-in-a-video-call-on-Pumble-a-team-communication-app-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Sharing-a-post-event-form-in-a-video-call-on-Pumble-a-team-communication-app-min-583x300.png 583w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Sharing-a-post-event-form-in-a-video-call-on-Pumble-a-team-communication-app-min-1110x571.png 1110w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Sharing-a-post-event-form-in-a-video-call-on-Pumble-a-team-communication-app-min-768x395.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Sharing-a-post-event-form-in-a-video-call-on-Pumble-a-team-communication-app-min-18x9.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Sharing a post-event form in a video call on Pumble, a team communication app by CAKE.com<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Listen and be heard with Pumble<\/a><\/p>\n\n\n\n<h3 id=\"tip-2-lead-by-example-and-actively-solicit-feedback\" class=\"wp-block-heading\">Tip #2: Lead by example and actively solicit feedback<\/h3>\n\n\n\n<p>Many leaders can be, perhaps justifiably, hesitant to open themselves up to employee feedback. After all, who would want to subject themselves to potential criticism?<\/p>\n\n\n\n<p>But, once you realize that employees themselves are frequently evaluated through <a href=\"https:\/\/pumble.com\/learn\/communication\/performance-review-template\/\" target=\"_blank\" rel=\"noreferrer noopener\">performance reviews<\/a> and even go so far as to ask their managers for feedback, you should be able to find the courage to do the same.<\/p>\n\n\n\n<p>As the project management and leadership development expert, <a href=\"https:\/\/www.linkedin.com\/in\/yadsenapathy\/\" target=\"_blank\" rel=\"noreferrer noopener\">Yad Senapathy<\/a>, explained, the two-way process of communication requires<strong> leaders who are willing to actively seek out feedback<\/strong>:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Yad-Senapathy-min.png\" alt=\"Yad Senapathy\" class=\"wp-image-20550\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Yad-Senapathy-min.png 500w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Yad-Senapathy-min-300x300.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Yad-Senapathy-min-12x12.png 12w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cTwo-way internal communication within an organization starts with the willingness of a leader to hear and consider the ideas of others without judgment. When leaders make giving and receiving feedback part of daily conversations instead of a separate event, it creates an atmosphere of growth for teams.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The Professional Certified Coach and repeat speaker at annual SHRM conferences, <a href=\"https:\/\/www.linkedin.com\/in\/marenperry\/\" target=\"_blank\" rel=\"noreferrer noopener\">Maren Perry<\/a>, had a similar take on the matter, advising leaders to lead by example by learning <strong>how to accept feedback<\/strong>:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Maren-Perry.jpg\" alt=\"Maren Perry\" class=\"wp-image-20552\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Maren-Perry.jpg 500w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Maren-Perry-300x300.jpg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Maren-Perry-12x12.jpg 12w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cIt&#8217;s essential for leaders to model the vulnerability it takes to accept feedback graciously, and to create a learning environment in the company. If leaders are protective and unwilling to accept or solicit feedback, they send the message that no one else should be vulnerable or interested in growth either, and that&#8217;s toxic to performance and culture.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>This should be easy enough to achieve \u2014 it can be as simple as sending a message on an internal communication software like <a href=\"https:\/\/pumble.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pumble<\/a> by <a href=\"https:\/\/cake.com\" target=\"_blank\" rel=\"noreferrer noopener\">CAKE.com<\/a>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"667\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/A-manager-reiterates-his-open-door-policy-on-Pumble-the-business-messaging-app-min.png\" alt=\"A manager establishes his open-door policy on Pumble, the business messaging app\" class=\"wp-image-20554\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/A-manager-reiterates-his-open-door-policy-on-Pumble-the-business-messaging-app-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/A-manager-reiterates-his-open-door-policy-on-Pumble-the-business-messaging-app-min-540x300.png 540w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/A-manager-reiterates-his-open-door-policy-on-Pumble-the-business-messaging-app-min-1110x617.png 1110w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/A-manager-reiterates-his-open-door-policy-on-Pumble-the-business-messaging-app-min-768x427.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/A-manager-reiterates-his-open-door-policy-on-Pumble-the-business-messaging-app-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">A manager establishes his open-door policy on Pumble, the business messaging app<\/figcaption><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\ud83d\udca1 <strong>PUMBLE PRO TIP<\/strong><\/p>\n\n\n\n<p>Want to know more about what an open-door policy can look like in a remote workspace? Check out this post:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/pumble.com\/blog\/open-door-policy\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tips for Establishing an Open-Door Policy in the Workplace + Examples<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Start a dialogue on Pumble<\/a><\/p>\n\n\n\n<h3 id=\"tip-3-practice-active-listening\" class=\"wp-block-heading\">Tip #3: Practice active listening<\/h3>\n\n\n\n<p>Listening is one of the most essential <a href=\"https:\/\/pumble.com\/learn\/communication\/communication-skills\/\" target=\"_blank\" rel=\"noreferrer noopener\">communication skills<\/a> you could practice at work, especially if you\u2019re looking to promote two-way communication.<\/p>\n\n\n\n<p>As Alison Arnot told us, leaders who practice <a href=\"https:\/\/pumble.com\/learn\/communication\/active-listening\/\" target=\"_blank\" rel=\"noreferrer noopener\">active listening<\/a> can take the two-way process of communication beyond just a \u2018tick box\u2019 exercise:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Alison-Arnot.jpg\" alt=\"Alison Arnot\" class=\"wp-image-20548\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Alison-Arnot.jpg 400w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Alison-Arnot-300x300.jpg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Alison-Arnot-12x12.jpg 12w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cLeaders who listen well are fully present. They:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Pay attention to what\u2019s happening across the organization,<\/em><\/li>\n\n\n\n<li><em>Show curiosity about their colleagues\u2019 experiences, and<\/em><\/li>\n\n\n\n<li><em>Respond respectfully to what they see and hear, even when they don\u2019t agree with what is being said.<\/em><\/li>\n<\/ul>\n\n\n\n<p><em>They\u2019re not just taking part in a &#8216;tick box&#8217; exercise, they are spotting opportunities and creating <\/em><a href=\"https:\/\/pumble.com\/blog\/negative-and-positive-communication-in-the-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>positive cultures<\/em><\/a><em> where warning signs or potential issues can be identified, understood, and resolved before they escalate.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>You can practice active listening in a variety of <a href=\"https:\/\/pumble.com\/learn\/communication\/communication-situations\/\" target=\"_blank\" rel=\"noreferrer noopener\">communication situations<\/a> at work, as long as you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Limit external and internal distractions,<\/strong> so you can focus on what the other person is saying,<\/li>\n\n\n\n<li><strong>Don\u2019t interrupt, <\/strong>but<strong> <\/strong><strong><em>do<\/em><\/strong><strong> provide nonverbal feedback<\/strong> to indicate that you are listening,<\/li>\n\n\n\n<li><strong>Pay attention to your interlocutor\u2019s nonverbal cues<\/strong> (in <a href=\"https:\/\/pumble.com\/blog\/verbal-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">verbal communication<\/a>) <strong>or subtextual hints<\/strong> (in <a href=\"https:\/\/pumble.com\/blog\/mastering-written-communication-skills\/\" target=\"_blank\" rel=\"noreferrer noopener\">written exchanges<\/a>) that may reveal their mood or underlying intentions,<\/li>\n\n\n\n<li><strong>Keep notes<\/strong> of everything you\u2019ve discussed for future reference, and<\/li>\n\n\n\n<li><strong>Circle back<\/strong> when you have relevant updates to share with the other person.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"667\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/A-manager-circling-back-after-a-one-on-one-meeting-with-an-employee-on-Pumble-a-team-communication-app-min.png\" alt=\"A manager circling back after a one-on-one meeting with an employee on Pumble, a team communication app\" class=\"wp-image-20555\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/A-manager-circling-back-after-a-one-on-one-meeting-with-an-employee-on-Pumble-a-team-communication-app-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/A-manager-circling-back-after-a-one-on-one-meeting-with-an-employee-on-Pumble-a-team-communication-app-min-540x300.png 540w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/A-manager-circling-back-after-a-one-on-one-meeting-with-an-employee-on-Pumble-a-team-communication-app-min-1110x617.png 1110w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/A-manager-circling-back-after-a-one-on-one-meeting-with-an-employee-on-Pumble-a-team-communication-app-min-768x427.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/A-manager-circling-back-after-a-one-on-one-meeting-with-an-employee-on-Pumble-a-team-communication-app-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">A manager circling back after a one-on-one meeting with an employee on Pumble, a team communication app<\/figcaption><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n<div class=\"banner banner-dark pumble-gradient-features\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">Keep the conversation going on Pumble by CAKE.com<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Improve collaboration and cut down on emails by moving your team communication to Pumble.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\/employee-onboarding\" target=\"_blank\">Learn more<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-middle \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/features@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/features.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h3 id=\"tip-4-give-employees-a-seat-at-the-table\" class=\"wp-block-heading\">Tip #4: Give employees a seat at the table<\/h3>\n\n\n\n<p>One way to encourage <a href=\"https:\/\/pumble.com\/blog\/upward-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">upward communication<\/a> at work would be to <strong>invite employees to participate in some of the discussions that might concern them<\/strong>.<\/p>\n\n\n\n<p>If nothing else, exchanging information between higher-ups and employees can help you <a href=\"https:\/\/pumble.com\/blog\/grapevine-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">manage grapevine communication<\/a> or informal information leaks within the company.<\/p>\n\n\n\n<p>Besides, as Yad Senapathy told us, <strong>increasing transparency<\/strong> is the best way to improve two-way communication in the workplace:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Yad-Senapathy-min.png\" alt=\"Yad Senapathy\" class=\"wp-image-20550\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Yad-Senapathy-min.png 500w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Yad-Senapathy-min-300x300.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Yad-Senapathy-min-12x12.png 12w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em><em>\u201cTransparency builds momentum. When information is available to employees at every level and not limited to just the management level, two-way communication grows naturally.\u201d<\/em><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Of course, there are different ways to implement this strategy, from <strong>electing an employee representative<\/strong> to forming an employee council.<\/p>\n\n\n\n<p>As <a href=\"https:\/\/www.linkedin.com\/in\/carriestokes1\/\" target=\"_blank\" rel=\"noreferrer noopener\">Carrie Stokes<\/a>, CEO and president of an employee-owned architecture and engineering firm, explained, <strong>employee action committees can propose solutions<\/strong> for common pain points:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Carrie-Stokes.jpg\" alt=\"Carrie Stokes\" class=\"wp-image-20559\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Carrie-Stokes.jpg 400w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Carrie-Stokes-300x300.jpg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Carrie-Stokes-12x12.jpg 12w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cWe want to hear from our employees and make decisions that best meet their needs. We conduct annual surveys to:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Understand what is working well,<\/em><\/li>\n\n\n\n<li><em>Find employee pain points, and<\/em><\/li>\n\n\n\n<li><em>Critically evaluate the results to influence decision making.<\/em><\/li>\n<\/ul>\n\n\n\n<p><em>We pull out <\/em><strong><em>key themes<\/em><\/strong><em> from the results and establish <\/em><strong><em>employee action committees<\/em><\/strong><em> to propose recommendations. For example, we have had employee groups focused on health benefits that review our policies and make recommendations to leadership.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>According to Stokes, two-way communication is all about responding to employees\u2019 needs \u2014 even as they change:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Carrie-Stokes.jpg\" alt=\"Carrie Stokes\" class=\"wp-image-20559\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Carrie-Stokes.jpg 400w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Carrie-Stokes-300x300.jpg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Carrie-Stokes-12x12.jpg 12w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cWe listen to our employees and make changes when needed. We understand priorities change for individuals as they do for businesses, and we want to <\/em><strong><em>stay connected to what\u2019s most important to our staff<\/em><\/strong><em>.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>To that end, you could even make separate channels for employee suggestions on your <a href=\"https:\/\/pumble.com\/employee-communication-app\" target=\"_blank\" rel=\"noreferrer noopener\">employee communication app<\/a>. Alternatively, you could just have everyone talk directly to members of the employee council, if they don\u2019t feel like sharing their ideas publicly.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"667\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/The-employee-committee-delivers-reports-based-on-employee-surveys-on-Pumble-a-business-messaging-app-min.png\" alt=\"The employee committee delivers reports based on employee surveys on Pumble, a business messaging app\" class=\"wp-image-20560\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/The-employee-committee-delivers-reports-based-on-employee-surveys-on-Pumble-a-business-messaging-app-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/The-employee-committee-delivers-reports-based-on-employee-surveys-on-Pumble-a-business-messaging-app-min-540x300.png 540w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/The-employee-committee-delivers-reports-based-on-employee-surveys-on-Pumble-a-business-messaging-app-min-1110x617.png 1110w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/The-employee-committee-delivers-reports-based-on-employee-surveys-on-Pumble-a-business-messaging-app-min-768x427.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/The-employee-committee-delivers-reports-based-on-employee-surveys-on-Pumble-a-business-messaging-app-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">The employee committee delivers reports based on employee surveys on Pumble, a business messaging app<\/figcaption><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\ud83d\udca1 <strong>PUMBLE PRO TIP<\/strong><\/p>\n\n\n\n<p>Improving two-way communication in the workplace will improve the quality of interpersonal communication in all directions. To learn more about that, check out these resources:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/pumble.com\/blog\/interpersonal-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">Interpersonal Communication: Definition, Skills &amp; Examples<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/pumble.com\/blog\/downward-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">Downward Communication: A Leader\u2019s Guide to Building Alignment and Trust<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/pumble.com\/blog\/lateral-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lateral Communication: What It Is, Why It\u2019s Useful, and How to Improve It<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/pumble.com\/blog\/diagonal-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">Diagonal Communication: Definition, Pros &amp; Cons, and Tips<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Give your input on Pumble<\/a><\/p>\n\n\n\n<h3 id=\"tip-5-close-the-loop-on-all-feedback\" class=\"wp-block-heading\">Tip #5: Close the loop on all feedback<\/h3>\n\n\n\n<p>As we have already established, being willing to ask for <a href=\"https:\/\/pumble.com\/blog\/remote-constructive-feedback\/\" target=\"_blank\" rel=\"noreferrer noopener\">constructive feedback<\/a> isn\u2019t all it takes to improve two-way communication in the workplace.<\/p>\n\n\n\n<p>In addition to creating psychological safety that allows employees to share their honest opinions, you also need to <a href=\"https:\/\/pumble.com\/blog\/building-trust-in-virtual-teams\/\" target=\"_blank\" rel=\"noreferrer noopener\">build trust<\/a> by closing those employee feedback loops.<\/p>\n\n\n\n<p>In other words, you need to <strong>provide some return information<\/strong> and actually <strong>use the feedback you are given<\/strong> to create a better work environment for your employees.<\/p>\n\n\n\n<p>As the executive and leadership coach, <a href=\"https:\/\/www.linkedin.com\/in\/dana-zellers\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dana Zellers<\/a>, explained, the most <a href=\"https:\/\/pumble.com\/learn\/communication\/skills-of-effective-communicators\/\" target=\"_blank\" rel=\"noreferrer noopener\">effective communicators<\/a> know how to close the loop:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Dana-Zellers.jpg\" alt=\"Dana Zellers\" class=\"wp-image-20561\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Dana-Zellers.jpg 500w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Dana-Zellers-300x300.jpg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Dana-Zellers-12x12.jpg 12w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cLeaders often say they\u2019re open to feedback, but if employees don\u2019t see that input is acted on, they\u2019ll stop offering it. The best communicators close the loop. They acknowledge what they heard, explain what will or won\u2019t change, and why.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>On a practical level, that would mean <strong>focusing on improving future processes and events<\/strong> rather than dwelling on past mistakes \u2014 the difference between <a href=\"https:\/\/pumble.com\/blog\/feedback-vs-feedforward\/\" target=\"_blank\" rel=\"noreferrer noopener\">feedback and feedforward<\/a>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"667\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/An-HR-professional-updates-employees-about-the-results-of-their-feedback-on-Pumble-a-team-communication-app-min.png\" alt=\"An HR professional updates employees about the results of their feedback on Pumble, a team communication app\" class=\"wp-image-20562\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/An-HR-professional-updates-employees-about-the-results-of-their-feedback-on-Pumble-a-team-communication-app-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/An-HR-professional-updates-employees-about-the-results-of-their-feedback-on-Pumble-a-team-communication-app-min-540x300.png 540w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/An-HR-professional-updates-employees-about-the-results-of-their-feedback-on-Pumble-a-team-communication-app-min-1110x617.png 1110w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/An-HR-professional-updates-employees-about-the-results-of-their-feedback-on-Pumble-a-team-communication-app-min-768x427.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/An-HR-professional-updates-employees-about-the-results-of-their-feedback-on-Pumble-a-team-communication-app-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">An HR professional updates employees about the results of their feedback on Pumble, a team communication app<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Sync with your team on Pumble<\/a><\/p>\n\n\n\n<h3 id=\"tip-6-reward-and-recognize-contributions\" class=\"wp-block-heading\">Tip #6: Reward and recognize contributions<\/h3>\n\n\n\n<p>Once you start closing those employee feedback loops and actually implementing your workers\u2019 suggestions, you\u2019ll see that they have some pretty good ideas, as Maren Perry told us:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Maren-Perry.jpg\" alt=\"Maren Perry\" class=\"wp-image-20552\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Maren-Perry.jpg 500w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Maren-Perry-300x300.jpg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Maren-Perry-12x12.jpg 12w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em><em>\u201cYour employees are closer to the work and to your customers \u2014 they have great ideas! If you&#8217;re not soliciting feedback from the employees, you&#8217;ll miss the next innovation or evolution of your service.\u201d<\/em><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>But, if you really want to increase employee engagement, simply implementing an employee\u2019s suggestion shouldn\u2019t be the end of the road.<\/p>\n\n\n\n<p>You can make sure your workers feel proud of their contributions by publicly <a href=\"https:\/\/pumble.com\/blog\/employee-recognition\/\" target=\"_blank\" rel=\"noreferrer noopener\">recognizing their efforts<\/a> and <a href=\"https:\/\/pumble.com\/blog\/celebrating-success-in-the-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\">celebrating successes<\/a> as a team.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"667\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/An-employees-suggestion-gets-recognition-on-Pumble-a-business-messaging-app-min.png\" alt=\"An employee\u2019s suggestion gets recognition on Pumble, a business messaging app\" class=\"wp-image-20564\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/An-employees-suggestion-gets-recognition-on-Pumble-a-business-messaging-app-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/An-employees-suggestion-gets-recognition-on-Pumble-a-business-messaging-app-min-540x300.png 540w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/An-employees-suggestion-gets-recognition-on-Pumble-a-business-messaging-app-min-1110x617.png 1110w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/An-employees-suggestion-gets-recognition-on-Pumble-a-business-messaging-app-min-768x427.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/An-employees-suggestion-gets-recognition-on-Pumble-a-business-messaging-app-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">An employee\u2019s suggestion gets recognition on Pumble, a business messaging app<\/figcaption><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n<div class=\"banner banner-light pumble-gradient-templates\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">Celebrate your successes on Pumble<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Improve collaboration and cut down on emails by moving your team communication to Pumble.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\/features\/channels\" target=\"_blank\">Learn more<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-middle \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/templates@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/templates.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h3 id=\"tip-7-control-your-reactions\" class=\"wp-block-heading\">Tip #7: Control your reactions<\/h3>\n\n\n\n<p>Whether you\u2019re responding to a piece of negative feedback or an employee\u2019s mistake, being able to control your reactions is a crucial part of professional communication.<\/p>\n\n\n\n<p>That\u2019s why you should <strong>never scold failure<\/strong>, as <a href=\"https:\/\/www.linkedin.com\/in\/shelbymg\/\" target=\"_blank\" rel=\"noreferrer noopener\">Shelby Garrison<\/a>, an HR professional who\u2019s led an Internal Communications and Culture team for over a decade, told us:&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Shelby-Garrison.jpg\" alt=\"Shelby Garrison\" class=\"wp-image-20567\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Shelby-Garrison.jpg 500w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Shelby-Garrison-300x300.jpg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Shelby-Garrison-12x12.jpg 12w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cPeople will mess up; that is part of the gig. But if they fear your reaction when things don&#8217;t go as expected, you&#8217;ll never be able to get the whole truth out of them as to what went down and why.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In other words, having <a href=\"https:\/\/pumble.com\/blog\/emotional-intelligence-in-the-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\">emotional intelligence<\/a> is the key to establishing psychological safety and trust in the workplace.<\/p>\n\n\n\n<p>If you frequently call out mistakes or shut down ideas, <strong>your employees will feel less inclined to be honest with you<\/strong> when you ask for their feedback, according to <a href=\"https:\/\/www.linkedin.com\/in\/christophercroner\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dr. Christopher Croner<\/a>, an industrial\/organizational psychologist:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Dr.-Christopher-Croner-min.png\" alt=\"Dr. Christopher Croner\" class=\"wp-image-20571\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Dr.-Christopher-Croner-min.png 500w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Dr.-Christopher-Croner-min-300x300.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Dr.-Christopher-Croner-min-12x12.png 12w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cIf people don\u2019t trust you with the small stuff (like telling you their last idea bombed), they absolutely are not going to tell you about the big stuff. Two-way communication collapses when people think honesty is unrewarding.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>And, as Dr. Croner also notes, two-way communication requires honesty:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Dr.-Christopher-Croner-min.png\" alt=\"Dr. Christopher Croner\" class=\"wp-image-20571\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Dr.-Christopher-Croner-min.png 500w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Dr.-Christopher-Croner-min-300x300.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Dr.-Christopher-Croner-min-12x12.png 12w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cTwo-way communication works when leadership learns to receive things they don\u2019t want to hear.<\/em><\/p>\n\n\n\n<p><em>No defensiveness. No saving face. Just listen. Acknowledge. And act on it. When someone gives you feedback, and then they see it acted upon in a week, they learn that the organization acts on these things. Feedback turns into a norm when people see things changing, not when it\u2019s \u2018heard\u2019.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Conversely, if you tend to overreact to negative news, your employees will just bottle up their feelings right up until the moment they hand in their resignation.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"667\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/The-effects-of-working-on-an-emotionally-charged-team-on-Pumble-a-team-communication-app-min.png\" alt=\"The effects of working on an emotionally charged team on Pumble, a team communication app\" class=\"wp-image-20572\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/The-effects-of-working-on-an-emotionally-charged-team-on-Pumble-a-team-communication-app-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/The-effects-of-working-on-an-emotionally-charged-team-on-Pumble-a-team-communication-app-min-540x300.png 540w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/The-effects-of-working-on-an-emotionally-charged-team-on-Pumble-a-team-communication-app-min-1110x617.png 1110w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/The-effects-of-working-on-an-emotionally-charged-team-on-Pumble-a-team-communication-app-min-768x427.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/The-effects-of-working-on-an-emotionally-charged-team-on-Pumble-a-team-communication-app-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">The effects of working on an emotionally charged team on Pumble, a team communication app<\/figcaption><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Reply on your own time with Pumble<\/a><\/p>\n\n\n\n<h2 id=\"set-up-the-best-infrastructure-for-dialogue-with-pumble-by-cake-com\" class=\"wp-block-heading\">Set up the best infrastructure for dialogue with Pumble by CAKE.com<\/h2>\n\n\n\n<p>Encouraging two-way <a href=\"https:\/\/pumble.com\/learn\/communication\/communication-importance\/\" target=\"_blank\" rel=\"noreferrer noopener\">team communication<\/a> requires an ongoing commitment to dialogue, as Alison Arnot noted:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Alison-Arnot.jpg\" alt=\"Alison Arnot\" class=\"wp-image-20548\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Alison-Arnot.jpg 400w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Alison-Arnot-300x300.jpg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Alison-Arnot-12x12.jpg 12w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cPromoting two-way communication is about:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Embedding and evidencing,<\/em><\/li>\n\n\n\n<li><em>Consistent listening, and<\/em><\/li>\n\n\n\n<li><em>Dialogue in the organization.<\/em><\/li>\n<\/ul>\n\n\n\n<p><em>When leaders and communication professionals commit to this, they <\/em><strong><em>create a culture where people feel heard, valued, and motivated to contribute their best<\/em><\/strong><em>. Ultimately, this leads to stronger relationships, better decisions, and a more positive professional environment in good times and bad.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>But, none of this can be achieved without infrastructure that supports dialogue.<\/p>\n\n\n\n<p><strong>Old-school communication tools like email tend to reinforce linear, one-way communication and organizational hierarchy<\/strong>, which can hinder any steps you might make toward building a feedback culture in your company.<\/p>\n\n\n\n<p>On the other hand, <strong>modern team communication apps like Pumble level the playing field<\/strong> by giving employees a direct line of communication to their higher ups.<\/p>\n\n\n\n<p>Pumble by CAKE.com can be used to promote two-way communication in the workplace by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Setting up feedback channels and closing the loop on specific suggestions with <a href=\"https:\/\/pumble.com\/features\/threads\" target=\"_blank\" rel=\"noreferrer noopener\">Pumble threads<\/a>,<\/li>\n\n\n\n<li>Using its <a href=\"https:\/\/pumble.com\/learn\/pumble\/pumble-video-conferencing-how-its-changing-the-way-we-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">video conferencing features<\/a> to host virtual town halls to discuss improvements that can be made to the company processes or employee benefits packages, and<\/li>\n\n\n\n<li><a href=\"https:\/\/pumble.com\/help\/integrations\/communication-collaboration-tools\/polls-integration\/\" target=\"_blank\" rel=\"noreferrer noopener\">Using polls<\/a> to quickly survey employees before making decisions that concern them.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1413\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Creating-a-poll-on-Pumble-a-business-messaging-app-min.png\" alt=\"Creating a poll on Pumble, a business messaging app\" class=\"wp-image-20573\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Creating-a-poll-on-Pumble-a-business-messaging-app-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Creating-a-poll-on-Pumble-a-business-messaging-app-min-255x300.png 255w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Creating-a-poll-on-Pumble-a-business-messaging-app-min-870x1024.png 870w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Creating-a-poll-on-Pumble-a-business-messaging-app-min-768x904.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/12\/Creating-a-poll-on-Pumble-a-business-messaging-app-min-10x12.png 10w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Creating a poll on Pumble, a business messaging app<\/figcaption><\/figure>\n<\/div>\n\n\n<p>Best of all, everything your team discusses in Pumble will be available as a reference forever, thanks to <strong>Pumble\u2019s unlimited message history<\/strong> \u2014 which is also available to free users!<\/p>\n\n\n\n<p><em>So, level the playing field and see where it gets you.<\/em><\/p>\n\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Try Pumble today<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Promoting two-way communication in the workplace starts with encouraging dialogue and building a feedback culture on your team.<\/p>\n","protected":false},"author":17,"featured_media":20543,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-1535","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-tips"],"acf":[],"_links":{"self":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts\/1535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/comments?post=1535"}],"version-history":[{"count":39,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts\/1535\/revisions"}],"predecessor-version":[{"id":23944,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts\/1535\/revisions\/23944"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/media\/20543"}],"wp:attachment":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/media?parent=1535"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/categories?post=1535"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/tags?post=1535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}