{"id":3016,"date":"2022-03-02T12:02:35","date_gmt":"2022-03-02T12:02:35","guid":{"rendered":"https:\/\/pumble.com\/blog\/?p=3016"},"modified":"2025-10-30T00:00:00","modified_gmt":"2025-10-30T00:00:00","slug":"active-communication","status":"publish","type":"post","link":"https:\/\/pumble.com\/blog\/active-communication\/","title":{"rendered":"A Leader&#8217;s Guide to Active Communication in the Workplace"},"content":{"rendered":"\n<p>Do you ever feel like all the talking you\u2019re doing at work isn\u2019t getting you any closer to reaching an understanding with your employees, peers, and higher-ups?<\/p>\n\n\n\n<p>Maybe you should take that as a sign to stop talking and start connecting, instead.<\/p>\n\n\n\n<p>One way to do so would be to focus on hearing other people out by using the skill of <a href=\"https:\/\/pumble.com\/learn\/communication\/active-listening\/\" target=\"_blank\" rel=\"noreferrer noopener\">active listening<\/a>.<\/p>\n\n\n\n<p>Then again, that\u2019s only one side of the communication coin. If you really want to <a href=\"https:\/\/pumble.com\/learn\/communication\/skills-of-effective-communicators\/\" target=\"_blank\" rel=\"noreferrer noopener\">become a more effective communicator<\/a>, you should also make a point of practicing active communication in the workplace.<\/p>\n\n\n\n<p>But, what is active communication and can it be effectively utilized even in a remote workplace? That\u2019s what we\u2019re about to find out.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"600\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/A-Leaders-Guide-to-Active-Communication-in-the-Workplace-cover.jpg\" alt=\"A Leader's Guide to Active Communication in the Workplace - cover\" class=\"wp-image-20383\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/A-Leaders-Guide-to-Active-Communication-in-the-Workplace-cover.jpg 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/A-Leaders-Guide-to-Active-Communication-in-the-Workplace-cover-600x300.jpg 600w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/A-Leaders-Guide-to-Active-Communication-in-the-Workplace-cover-1110x555.jpg 1110w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/A-Leaders-Guide-to-Active-Communication-in-the-Workplace-cover-768x384.jpg 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/A-Leaders-Guide-to-Active-Communication-in-the-Workplace-cover-18x9.jpg 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list key-takeaways\">\n<li>Active communication is a highly-involved communication technique that requires participants to practice clear expression while also actively listening to others \u2014 with the goal of ensuring mutual understanding.<\/li>\n\n\n\n<li>The process of active communication can be divided into 3 stages: active communication through clear encoding, active listening or thoughtful decoding, and closing the loop through feedback and clarification.<\/li>\n\n\n\n<li>In the era of instant messaging apps, active communication can be practiced in video calls, but it also translates well to asynchronous, written communication.<\/li>\n\n\n\n<li>Team communication apps like Pumble by CAKE.com can help us practice active communication in the digital age by allowing us to mindfully communicate while also giving us time to thoughtfully process and respond to other people\u2019s messages.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"the-active-communication-loop-a-3-step-framework-for-achieving-mutual-understanding-and-clarity\" class=\"wp-block-heading\">The active communication loop: A 3-step framework for achieving mutual understanding and clarity<\/h2>\n\n\n\n<p>Active communication is a highly-involved <a href=\"https:\/\/pumble.com\/blog\/two-way-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">two-way communication<\/a> technique that requires participants to practice <strong>clear and thoughtful expression<\/strong> <em>while <\/em>engaging in <a href=\"https:\/\/pumble.com\/blog\/deep-listening\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>deep listening<\/strong><\/a>, with the goal of ensuring <strong>mutual understanding<\/strong>.<\/p>\n\n\n\n<p>Unlike typical workplace communication, which is exemplified by merely informative one-sided reports, <strong>active communication requires<\/strong> \u2014 you guessed it \u2014 <strong>active <\/strong><strong><em>participation<\/em><\/strong><strong> from all parties involved<\/strong>.<\/p>\n\n\n\n<p>That means that everyone needs to set their egos aside and make a concerted effort to reach an understanding.<\/p>\n\n\n\n<p>Generally speaking, there are 3 stages to reaching this desired result:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Clear encoding<\/strong> of the message, i.e. mindfully expressing your thoughts and ideas,<\/li>\n\n\n\n<li><strong>Thoughtful decoding<\/strong> of the message, i.e. paying attention to what others are saying or feeling, and<\/li>\n\n\n\n<li><strong>Feedback and clarification<\/strong>, i.e. making sure everyone is on the same page by the end of the exchange.<\/li>\n<\/ol>\n\n\n\n<p>However, participants often cycle through all of these stages or even go through them simultaneously during an instance of active communication.<\/p>\n\n\n\n<p>In any case, this communication technique is typically employed in the interest of reaching a decision or solving a problem faster, and has the added benefit of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/pumble.com\/blog\/building-trust-in-virtual-teams\/\" target=\"_blank\" rel=\"noreferrer noopener\">Building trust<\/a> in the workplace,<\/li>\n\n\n\n<li><a href=\"https:\/\/pumble.com\/blog\/break-down-team-silos\/\" target=\"_blank\" rel=\"noreferrer noopener\">Breaking down team silos<\/a>,<\/li>\n\n\n\n<li><a href=\"https:\/\/pumble.com\/blog\/miscommunication-in-the-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\">Preventing miscommunication<\/a>, and<\/li>\n\n\n\n<li>Overcoming various other <a href=\"https:\/\/pumble.com\/blog\/communication-challenges\/\" target=\"_blank\" rel=\"noreferrer noopener\">communication challenges<\/a>.<\/li>\n<\/ul>\n\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Experience effective team communication with Pumble<\/a><\/p>\n\n\n\n<h3 id=\"active-communication-vs-passive-communication\" class=\"wp-block-heading\">Active communication vs passive communication<\/h3>\n\n\n\n<p>At this point, we should acknowledge that some people might compare active communication to <a href=\"https:\/\/pumble.com\/learn\/communication\/passive-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">passive communication<\/a>.<\/p>\n\n\n\n<p>However, while <strong>active communication is a technique <\/strong>for ensuring understanding, <strong>passive communication is one of several <\/strong><a href=\"https:\/\/pumble.com\/learn\/communication\/communication-styles\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>styles of communication<\/strong><\/a>, along with the aggressive, passive-aggressive, manipulative, and assertive styles.<\/p>\n\n\n\n<p>Of those, <a href=\"https:\/\/pumble.com\/blog\/assertive-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">assertive communication<\/a> is actually the most complementary style for engaging in active communication, as shown in the table below.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>ACTIVE COMMUNICATION<\/strong><\/th><th><strong>PASSIVE COMMUNICATION<\/strong><\/th><\/tr><\/thead><tbody><tr><td>\u2014 Assertiveness and self-awareness<br>\u2014 <a href=\"https:\/\/pumble.com\/blog\/direct-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">Direct expression<\/a><br>\u2014 Openly addressing issues, problem solving&nbsp;<br>\u2014 Collaboration and relationship building<br>\u2014 Active listening<\/td><td>\u2014 Passivity\/meekness<br>\u2014 Indirect expression<br>\u2014 Conflict avoidance, accepts a lack of clarity<br>\u2014 Suppressed feelings, resentment<br>\u2014 Passive listening<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>In practice, passive communicators tend to avoid addressing issues and hold onto resentment despite that lack of acknowledgement.<\/p>\n\n\n\n<p>Conversely, <strong>active communicators tend to<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Actively <strong>seek, use, and <\/strong><a href=\"https:\/\/pumble.com\/knowledge-sharing\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>share knowledge<\/strong><\/a>,<\/li>\n\n\n\n<li><strong>Maintain positive relationships<\/strong> with coworkers, clients, and partners,<\/li>\n\n\n\n<li><strong>Proactively search for information<\/strong> on company values and strategies,<\/li>\n\n\n\n<li><strong>Negotiate<\/strong> with the purpose of achieving mutual understanding,<\/li>\n\n\n\n<li><strong>Engage in informal <\/strong><a href=\"https:\/\/pumble.com\/blog\/diagonal-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>diagonal communication<\/strong><\/a> and <a href=\"https:\/\/pumble.com\/learn\/collaboration\/cross-functional-collaboration\/\" target=\"_blank\" rel=\"noreferrer noopener\">cross-functional collaboration<\/a>,<\/li>\n\n\n\n<li><strong>Inform management about potential or existing problems<\/strong>, and<\/li>\n\n\n\n<li><strong>Protect and enhance the company\u2019s reputation<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>So, what\u2019s the first step to achieving this kind of <a href=\"https:\/\/pumble.com\/blog\/employee-communication-and-engagement\/\" target=\"_blank\" rel=\"noreferrer noopener\">engagement in the workplace<\/a>?<\/p>\n\n\n\n<p>Well, as with any organizational change, it has to start from the top \u2014 with leaders learning how to <a href=\"https:\/\/pumble.com\/blog\/transparent-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">communicate more transparently<\/a>.<\/p>\n\n\n\n\n<div class=\"banner banner-dark pumble-gradient-features\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">Are your employees looking for more clarity?<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Post company announcements and team updates on Pumble.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\" target=\"_blank\">Learn more<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-middle \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/features@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/features.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h2 id=\"part-1-the-art-of-active-speaking-clear-encoding\" class=\"wp-block-heading\">Part 1: The art of active speaking (clear encoding)<\/h2>\n\n\n\n<p>Having discussed the differences between active and passive communication, it\u2019s time to break down the individual stages of the active communication process.<\/p>\n\n\n\n<p>As we have established, thoughtful encoding of messages is the crucial first stage of active communication in the workplace, requiring you to:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>State your intent first,<\/li>\n\n\n\n<li>Be clear and concise,<\/li>\n\n\n\n<li>Keep your body language in check,<\/li>\n\n\n\n<li>Know your audience,<\/li>\n\n\n\n<li>Invite questions, and<\/li>\n\n\n\n<li>Provide next steps.<\/li>\n<\/ol>\n\n\n\n<p>However, we should note that none of these steps require <a href=\"https:\/\/pumble.com\/blog\/verbal-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">verbal communication<\/a>, specifically. As proof, we\u2019ll illustrate our tips by providing examples of active communication as they might occur on a team communication app like <a href=\"https:\/\/pumble.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pumble<\/a> by <a href=\"https:\/\/cake.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">CAKE.com<\/a>.<\/p>\n\n\n\n<h3 id=\"tip-1-state-your-intent-first\" class=\"wp-block-heading\">Tip #1: State your intent first<\/h3>\n\n\n\n<p>If you want to get better at active communication, you should practice frontloading your messages to ensure that your intent is clear.<\/p>\n\n\n\n<p>That means that you\u2019ll want to <strong>explain what your message is about right away<\/strong>, whether you\u2019re looking to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assign a task,<\/li>\n\n\n\n<li><a href=\"https:\/\/pumble.com\/blog\/ask-for-help-professionally\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ask for help<\/a>, or<\/li>\n\n\n\n<li><a href=\"https:\/\/pumble.com\/blog\/remote-constructive-feedback\/\" target=\"_blank\" rel=\"noreferrer noopener\">Give constructive feedback<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>If you want people to understand <em>exactly<\/em> what\u2019s being asked of them and by whom, you might want to<strong> avoid the passive voice <\/strong>and<strong> stick to making \u201cI\u201d statements<\/strong>.<\/p>\n\n\n\n<p>For example, the following message does a poor job of revealing intent: <em>\u201cHey, the new project is coming up. It would be good if you could take the lead.\u201d<\/em><\/p>\n\n\n\n<p>That message doesn\u2019t let the other person know <strong>when<\/strong> the new project will start or <strong>who<\/strong> wants them to take the lead on it (or <strong>why<\/strong>). You could make your intent more clear by adding more detail, as shown below:<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#e5f6fe\"><em>\u201cHey, looks like the new project will start in about 2 weeks. I\u2019d like for you to take the lead on that, since it could lead to other opportunities down the line, and I know you\u2019ve been looking to take on more responsibility.\u201d<\/em><\/p>\n\n\n\n<p>Having said that, here\u2019s another example of active communication that makes intent clear and <a href=\"https:\/\/pumble.com\/blog\/communicate-expectations\/\" target=\"_blank\" rel=\"noreferrer noopener\">communicates expectations<\/a> from the get-go.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"557\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Adeline-states-her-intent-on-Pumble-the-team-communication-app-min.png\" alt=\"Adeline states her intent on Pumble, a team communication app\" class=\"wp-image-20391\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Adeline-states-her-intent-on-Pumble-the-team-communication-app-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Adeline-states-her-intent-on-Pumble-the-team-communication-app-min-646x300.png 646w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Adeline-states-her-intent-on-Pumble-the-team-communication-app-min-1110x515.png 1110w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Adeline-states-her-intent-on-Pumble-the-team-communication-app-min-768x356.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Adeline-states-her-intent-on-Pumble-the-team-communication-app-min-18x8.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Adeline states her intent on Pumble, a team communication app<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Hop on a video call in Pumble<\/a><\/p>\n\n\n\n<h3 id=\"tip-2-be-clear-and-concise\" class=\"wp-block-heading\">Tip #2: Be clear and concise<\/h3>\n\n\n\n<p>As we have established, active communication requires all participants to also be willing to actively listen.&nbsp;<\/p>\n\n\n\n<p>However, that doesn\u2019t mean that you should expect people to pay attention while you drone on about irrelevant details.<\/p>\n\n\n\n<p>That\u2019s when you risk crossing into the territory of <a href=\"https:\/\/pumble.com\/blog\/overcommunication\/\" target=\"_blank\" rel=\"noreferrer noopener\">overcommunication<\/a>, which can overwhelm and exhaust your interlocutors.&nbsp;<\/p>\n\n\n\n<p>But, according to <a href=\"https:\/\/www.linkedin.com\/in\/monicamrivera\" target=\"_blank\" rel=\"noreferrer noopener\">Monica Rivera<\/a>, a Personal Brand and Communications Strategist with 15 years of experience in marketing, learning how to <strong>express yourself concisely <\/strong>(or precisely) is the best way to avoid that:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Monica-Rivera.jpg\" alt=\"Monica Rivera\" class=\"wp-image-20392\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Monica-Rivera.jpg 500w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Monica-Rivera-300x300.jpg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Monica-Rivera-12x12.jpg 12w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cPeople mistakenly believe that active communication means saying more or speaking louder, but I teach that it comes from precision, being intentional with:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Why we\u2019re communicating,<\/em><\/li>\n\n\n\n<li><em>What we\u2019re saying, and<\/em><\/li>\n\n\n\n<li><em>How it supports shared goals.<\/em><\/li>\n<\/ul>\n\n\n\n<p><em>When communication lacks precision, meetings spiral, messages get misinterpreted, collaboration suffers, and trust erodes.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>So, if you want to improve active communication in the workplace, focus on making your messages as clear and concise as possible by <strong>avoiding tangents and digressions<\/strong>.<\/p>\n\n\n\n<p>Of course, exercising appropriate self-disclosure by telling anecdotes that are relevant to the discussion can have its place in the process of active communication.<\/p>\n\n\n\n<p>But, at the end of the day, it\u2019s all about expressing yourself with intent and precision.<\/p>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\ud83d\udca1 <strong>PUMBLE PRO TIP<\/strong><\/p>\n\n\n\n<p>The clarity that can be achieved through active communication is particularly useful for avoiding confusion in instances of crisis and change communications. For more information on that, check out the following guides:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/pumble.com\/blog\/crisis-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">What Is Crisis Communication: Strategies &amp; Examples for Effective Planning<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/pumble.com\/blog\/change-communications\/\" target=\"_blank\" rel=\"noreferrer noopener\">Change Communications: How Best to Communicate Change at the Workplace<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/pumble.com\/blog\/executive-communications\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Make Executive Communications Effective<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Deliver your executive communications through Pumble<\/a><\/p>\n\n\n\n<h3 id=\"tip-3-keep-your-body-language-in-check\" class=\"wp-block-heading\">Tip #3: Keep your body language in check<\/h3>\n\n\n\n<p>Whether you choose to express yourself verbally or in writing, chances are, you\u2019ll need to supplement your message with nonverbal cues and <a href=\"https:\/\/pumble.com\/blog\/visual-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">visual communication<\/a> tools as well.<\/p>\n\n\n\n<p>If you\u2019re communicating your message in written form, you should pay special attention to <strong>phrasing and emoji use<\/strong>, which serve as <strong>subtextual indicators of tone and intent<\/strong>.<\/p>\n\n\n\n<p>However, even in instances of in-person <a href=\"https:\/\/pumble.com\/blog\/interpersonal-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">interpersonal communication<\/a>, you should make sure your body language matches the message you\u2019re trying to convey.<\/p>\n\n\n\n<p>In other words, you should keep your <a href=\"https:\/\/pumble.com\/blog\/body-language-virtual-meetings\/\" target=\"_blank\" rel=\"noreferrer noopener\">nonverbal cues<\/a> in check by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Controlling your vocal tone and inflection,<\/li>\n\n\n\n<li>Not fidgeting or moving your arms too much,<\/li>\n\n\n\n<li>Having an open but relaxed posture, and<\/li>\n\n\n\n<li>Maintaining eye contact naturally.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"666\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Emma-Davis-shows-interest-with-her-body-language-while-her-coworker-is-speaking-in-a-video-call-on-Pumble-the-business-messaging-app-min.png\" alt=\"Emma Davis shows interest with her body language while her coworker is speaking in a video call on Pumble, a business messaging app\" class=\"wp-image-20393\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Emma-Davis-shows-interest-with-her-body-language-while-her-coworker-is-speaking-in-a-video-call-on-Pumble-the-business-messaging-app-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Emma-Davis-shows-interest-with-her-body-language-while-her-coworker-is-speaking-in-a-video-call-on-Pumble-the-business-messaging-app-min-541x300.png 541w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Emma-Davis-shows-interest-with-her-body-language-while-her-coworker-is-speaking-in-a-video-call-on-Pumble-the-business-messaging-app-min-1110x616.png 1110w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Emma-Davis-shows-interest-with-her-body-language-while-her-coworker-is-speaking-in-a-video-call-on-Pumble-the-business-messaging-app-min-768x426.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Emma-Davis-shows-interest-with-her-body-language-while-her-coworker-is-speaking-in-a-video-call-on-Pumble-the-business-messaging-app-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Emma Davis shows interest with her body language while her coworker is speaking in a video call on Pumble, a business messaging app<\/figcaption><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\ud83d\udca1 <strong>PUMBLE PRO TIP<\/strong><\/p>\n\n\n\n<p>Did you know that some nonverbal cues are culturally determined? If you work in a multicultural environment, check out our guide on cross-cultural communication:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/pumble.com\/blog\/cross-cultural-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">A Leader&#8217;s Guide to Cross-Cultural Communication in the Workplace<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"tip-4-know-your-audience\" class=\"wp-block-heading\">Tip #4: Know your audience<\/h3>\n\n\n\n<p>When engaging in any type of <a href=\"https:\/\/pumble.com\/blog\/organizational-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">organizational communication<\/a>, your outcomes are sure to benefit from being aware of who the recipient of your message will be.<\/p>\n\n\n\n<p>So, before you even start communicating, you should <strong>consider your audience<\/strong> in terms of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>How much they already know<\/strong> about the subject or situation you want to discuss,<\/li>\n\n\n\n<li>What kind of <strong>beliefs and opinions they have<\/strong> about you or the subject at hand, and<\/li>\n\n\n\n<li>Whether they\u2019re a peer, a <a href=\"https:\/\/pumble.com\/blog\/upward-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">higher-up<\/a>, or perhaps an <a href=\"https:\/\/pumble.com\/blog\/third-party-business-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">external collaborator<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>Knowing these things will help you tailor everything, from the content of your message to the manner in which you\u2019ll deliver it.<\/p>\n\n\n\n<p>Of course, that doesn\u2019t mean that sticking to outdated rules of <a href=\"https:\/\/pumble.com\/blog\/formal-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">formal communication<\/a> guarantees successful outcomes.<\/p>\n\n\n\n<p>After all, <strong>conveying warmth is still a big part of active communication<\/strong>, especially in the digital age, as <a href=\"https:\/\/www.linkedin.com\/in\/lucybourn\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lucy Owen<\/a>, a Director of People, told us:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Lucy-Owen-min.png\" alt=\"Lucy Owen\" class=\"wp-image-20394\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Lucy-Owen-min.png 500w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Lucy-Owen-min-300x300.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Lucy-Owen-min-12x12.png 12w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cIn a digital world, tone can get lost, so we stress clarity and warmth in written messages. Emojis aren\u2019t unprofessional if they humanise a message.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n<div class=\"banner banner-light pumble-gradient-templates\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">A digital practice ground for workplace communication<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Keep in touch with your coworkers through direct messages, channels, and even video calls.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Try Pumble<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\" target=\"_blank\">Learn more<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-middle \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/templates@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/templates.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h3 id=\"tip-5-invite-questions\" class=\"wp-block-heading\">Tip #5: Invite questions<\/h3>\n\n\n\n<p>As you wrap up your message, there are a few ways to ensure clarity and understanding.<\/p>\n\n\n\n<p>One of them includes inviting questions by saying something like:<\/p>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#e5f6fe\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li><em>\u201cSo, what do you think about all of this?\u201d<\/em><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>\u201cLet me know if I need to explain any of this in further detail.\u201d<\/em><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>\u201cIf you think of any questions after this meeting, feel free to contact me.\u201d<\/em><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p>In asking these questions, you are making it clear that <strong>being understood is your ultimate goal<\/strong> and that you wouldn\u2019t mind going back and explaining certain points to make sure you achieve that understanding.<\/p>\n\n\n\n<p>This is particularly important when you\u2019re engaging in <a href=\"https:\/\/pumble.com\/blog\/downward-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">downward communication<\/a> with your team, as <strong>employees tend to be somewhat hesitant to ask clarifying questions of their superiors<\/strong>. If nothing else, knowing that employees may not want to get in touch after your initial exchange should motivate you to make your message as clear as possible from the get-go.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"666\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Milo-invites-questions-in-threads-or-DMs-on-Pumble-the-team-communication-app-min.png\" alt=\"Milo invites questions in threads or DMs on Pumble, a team communication app\" class=\"wp-image-20395\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Milo-invites-questions-in-threads-or-DMs-on-Pumble-the-team-communication-app-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Milo-invites-questions-in-threads-or-DMs-on-Pumble-the-team-communication-app-min-541x300.png 541w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Milo-invites-questions-in-threads-or-DMs-on-Pumble-the-team-communication-app-min-1110x616.png 1110w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Milo-invites-questions-in-threads-or-DMs-on-Pumble-the-team-communication-app-min-768x426.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Milo-invites-questions-in-threads-or-DMs-on-Pumble-the-team-communication-app-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Milo invites questions in threads or DMs on Pumble, a team communication app<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Organize your conversations with Pumble threads<\/a><\/p>\n\n\n\n<h3 id=\"tip-6-provide-next-steps\" class=\"wp-block-heading\">Tip #6: Provide next steps<\/h3>\n\n\n\n<p>If your message isn\u2019t just informative, chances are, you won\u2019t need to cap it off by inviting questions.<\/p>\n\n\n\n<p>Instead, you should finish the conversation in a way that clearly <strong>outlines the next steps you\u2019d like the other person to take<\/strong>.<\/p>\n\n\n\n<p>For example, you might want them to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Take on an additional assignment,<\/li>\n\n\n\n<li>Contact someone for more information, or<\/li>\n\n\n\n<li>Deliver a <a href=\"https:\/\/pumble.com\/blog\/professionally-ask-for-update\/\" target=\"_blank\" rel=\"noreferrer noopener\">status report<\/a> about their ongoing tasks.<\/li>\n<\/ul>\n\n\n\n<p>In any case, your conversation should end with everyone knowing exactly what\u2019s expected of them and what their next steps should be.<\/p>\n\n\n\n<p>Ultimately, the practice of active communication in the workplace requires you to go into conversations with your desired outcome in mind, as noted by the Leadership Coach, <a href=\"https:\/\/www.linkedin.com\/in\/dana-zellers\" target=\"_blank\" rel=\"noreferrer noopener\">Dana Zellers<\/a>:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Dana-Zellers.jpg\" alt=\"Dana Zellers\" class=\"wp-image-20396\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Dana-Zellers.jpg 500w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Dana-Zellers-300x300.jpg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Dana-Zellers-12x12.jpg 12w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cBefore you speak, ask yourself: \u2018What do I want them to think, feel, or do after this conversation?\u2019 Once you know the answer, you can tailor your message to create that result.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n<div class=\"banner banner-dark pumble-gradient-landing-1\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">Take your next steps with Pumble by CAKE.com<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Make Pumble your digital communication hub for effortless collaboration<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\" target=\"_blank\">Learn more<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-stretch \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-1@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-1.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h2 id=\"part-2-the-skill-of-active-listening-thoughtful-decoding\" class=\"wp-block-heading\">Part 2: The skill of active listening (thoughtful decoding)<\/h2>\n\n\n\n<p>As we have established, active communication consists of 3 (often simultaneously occurring) processes.<\/p>\n\n\n\n<p>We\u2019ve already discussed the first one, so let\u2019s talk about the second one: the process of active listening.<\/p>\n\n\n\n<p>If you want to sharpen your <a href=\"https:\/\/pumble.com\/learn\/communication\/effective-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">effective communication<\/a> skills by becoming a better listener, you should:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Listen to understand, not to reply,<\/li>\n\n\n\n<li>Pay attention to nonverbal cues,<\/li>\n\n\n\n<li>Avoid interrupting, and<\/li>\n\n\n\n<li>Paraphrase to confirm understanding.<\/li>\n<\/ol>\n\n\n\n<p>Here\u2019s how you can do just that.<\/p>\n\n\n\n<h3 id=\"tip-1-listen-to-understand-not-to-reply\" class=\"wp-block-heading\">Tip #1: Listen to understand, not to reply<\/h3>\n\n\n\n<p>Whether we\u2019re engaging in a bit of <a href=\"https:\/\/pumble.com\/blog\/balance-work-communication-and-chit-chat\/\" target=\"_blank\" rel=\"noreferrer noopener\">small talk at work<\/a> or more formal <a href=\"https:\/\/pumble.com\/blog\/corporate-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">corporate communication<\/a>, our desire to keep the conversation going can often tempt us to prepare responses to what we hear even as we hear it.<\/p>\n\n\n\n<p>And, though some of those responses can be a sign of engagement and active listening \u2014 such as the occasional hum and <em>\u201cI hear you\u201d<\/em> \u2014 more self-centered replies can be pretty disruptive to the other person.<\/p>\n\n\n\n<p>Ultimately, focusing on your own responses when someone is speaking can make it difficult to understand or even hear what\u2019s being said, as Dana Zellers told us:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Dana-Zellers.jpg\" alt=\"Dana Zellers\" class=\"wp-image-20396\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Dana-Zellers.jpg 500w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Dana-Zellers-300x300.jpg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Dana-Zellers-12x12.jpg 12w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em><em>\u201cActive listening starts with giving others space to fully express themselves before you respond. Before offering your own point of view, make sure you understand not only what\u2019s being said but what\u2019s behind it.\u201d<\/em><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>So, try to go into conversations in the right state of mind, open to understanding the other person\u2019s point of view.<\/p>\n\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Hear what your coworkers have to say on Pumble<\/a><\/p>\n\n\n\n<h3 id=\"tip-2-pay-attention-to-non-verbal-cues\" class=\"wp-block-heading\">Tip #2: Pay attention to non-verbal cues<\/h3>\n\n\n\n<p>You might have heard that 93% of communication is nonverbal.<\/p>\n\n\n\n<p>But, though that stat is a misinterpretation of research that\u2019s evolved into one of the most enduring <a href=\"https:\/\/pumble.com\/blog\/communication-myths\/\" target=\"_blank\" rel=\"noreferrer noopener\">communication myths<\/a>, it\u2019s true that <strong>the importance of nonverbal communication can\u2019t be overstated<\/strong>.<\/p>\n\n\n\n<p>Nonverbal cues can tell you a lot about <strong>how your interlocutors are feeling at any given moment<\/strong> \u2014 allowing you to gain greater insight into their moods and opinions.<\/p>\n\n\n\n<p>Of course, in the age of <a href=\"https:\/\/pumble.com\/best-team-messaging-apps\" target=\"_blank\" rel=\"noreferrer noopener\">team communication apps<\/a>, we may not always have the option of seeing our interlocutors in person. That\u2019s why having video calls can be so helpful, according to marketing expert <a href=\"https:\/\/www.linkedin.com\/in\/petermurphylewis\/\" target=\"_blank\" rel=\"noreferrer noopener\">Peter Lewis<\/a>:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Peter-Lewis.jpg\" alt=\"Peter Lewis\" class=\"wp-image-20397\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Peter-Lewis.jpg 500w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Peter-Lewis-300x300.jpg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Peter-Lewis-12x12.jpg 12w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cRule one: <\/em><strong><em>cameras on during key calls<\/em><\/strong><em>. You can&#8217;t actively listen if you&#8217;re not visibly present. It builds connection and minimizes multitasking.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>As Lewis states, having cameras on also <strong>allows you to show that you\u2019re actually interested<\/strong> in what the other person is saying.<\/p>\n\n\n\n<p>However, in textual communication, showing that you\u2019re hearing what the other person is saying can be somewhat tricky.<\/p>\n\n\n\n<p>On top of that, <strong>being able to tell how the other person is feeling based on their texting style<\/strong> alone also requires you to have <strong>preexisting knowledge of their texting preferences<\/strong>.<\/p>\n\n\n\n<p>That should allow you to read the subtextual elements of the message, such as tone, sentence structure, emoji usage, etc. Here\u2019s an example of how these elements can clearly indicate how a person is feeling.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"666\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Joan-seems-to-have-distanced-herself-from-Nina-seeing-as-her-new-message-on-Pumble-the-team-communication-app-is-more-formally-worded-than-the-previous-one-min.png\" alt=\"Joan\u2019s new message to Nina on Pumble, a team communication app, seems more formal than her previous one, which may point to a shift in her mood\" class=\"wp-image-20398\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Joan-seems-to-have-distanced-herself-from-Nina-seeing-as-her-new-message-on-Pumble-the-team-communication-app-is-more-formally-worded-than-the-previous-one-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Joan-seems-to-have-distanced-herself-from-Nina-seeing-as-her-new-message-on-Pumble-the-team-communication-app-is-more-formally-worded-than-the-previous-one-min-541x300.png 541w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Joan-seems-to-have-distanced-herself-from-Nina-seeing-as-her-new-message-on-Pumble-the-team-communication-app-is-more-formally-worded-than-the-previous-one-min-1110x616.png 1110w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Joan-seems-to-have-distanced-herself-from-Nina-seeing-as-her-new-message-on-Pumble-the-team-communication-app-is-more-formally-worded-than-the-previous-one-min-768x426.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Joan-seems-to-have-distanced-herself-from-Nina-seeing-as-her-new-message-on-Pumble-the-team-communication-app-is-more-formally-worded-than-the-previous-one-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Joan\u2019s new message to Nina on Pumble, a team communication app, seems more formal than her previous one, which may point to a shift in her mood<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Use emojis to respond to messages and in video calls on Pumble<\/a><\/p>\n\n\n\n<h3 id=\"tip-3-avoid-interrupting\" class=\"wp-block-heading\">Tip #3: Avoid interrupting<\/h3>\n\n\n\n<p>If you really want to show that you\u2019re interested in what someone else is saying, start by giving them the time and space they need to get everything off their chest.<\/p>\n\n\n\n<p>In other words, you need to create a sense of <a href=\"https:\/\/pumble.com\/blog\/psychological-safety\/\" target=\"_blank\" rel=\"noreferrer noopener\">psychological safety in the workplace<\/a>, as Lucy Owen explains:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Lucy-Owen-min.png\" alt=\"Lucy Owen\" class=\"wp-image-20394\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Lucy-Owen-min.png 500w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Lucy-Owen-min-300x300.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Lucy-Owen-min-12x12.png 12w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cActive listening starts with creating safety. People need to feel they won\u2019t be judged, interrupted, or dismissed.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In a <a href=\"https:\/\/pumble.com\/blog\/group-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">group communication<\/a> setting, making sure no one is cutting into someone else\u2019s time to speak can be somewhat difficult. Still, if you\u2019re a manager, you could just have your team members take turns to speak.<\/p>\n\n\n\n<p>Even as a regular employee, you can encourage this type of courtesy and <a href=\"https:\/\/pumble.com\/blog\/negative-and-positive-communication-in-the-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\">positive communication<\/a> by bringing the conversation back around to team members who may not have gotten their chance to finish speaking.<\/p>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\ud83d\udca1 <strong>PUMBLE PRO TIP<\/strong><\/p>\n\n\n\n<p>Being patient is always a virtue, but especially when you know you\u2019ll be discussing sensitive topics. But, if you\u2019re not quite sure about how to broach those kinds of topics with your employees, this guide should help:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/pumble.com\/blog\/difficult-conversations-with-employees\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Have Difficult Conversations With Employees<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n\n<div class=\"banner banner-dark pumble-gradient-landing-2\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">Video calls with no interruptions<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Raise your hand in meetings or say what you want to say with in-meeting messages.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Try Pumble<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\" target=\"_blank\">Learn more<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-middle \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-2@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-2.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h3 id=\"tip-4-paraphrase-to-confirm-understanding\" class=\"wp-block-heading\">Tip #4: Paraphrase to confirm understanding<\/h3>\n\n\n\n<p>As we know, the point of practicing active communication in the workplace is to ensure mutual understanding.<\/p>\n\n\n\n<p>As a listener, the best way to do that would be to <strong>paraphrase what the other person said to make sure you understood the gist of their message<\/strong>.<\/p>\n\n\n\n<p>This can be paired with other behaviors that are often used as indicators of active listening, as a communication coach and speech and language pathologist, <a href=\"https:\/\/www.linkedin.com\/in\/connectedspeechpathology\" target=\"_blank\" rel=\"noreferrer noopener\">Allison Geller<\/a>, told us:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Allison-Geller.jpg\" alt=\"Allison Geller\" class=\"wp-image-20399\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Allison-Geller.jpg 400w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Allison-Geller-300x300.jpg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Allison-Geller-12x12.jpg 12w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cA great listener shows engagement through small behaviors like:&nbsp;<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Nodding,&nbsp;<\/em><\/li>\n\n\n\n<li><em>Paraphrasing what was said, and&nbsp;<\/em><\/li>\n\n\n\n<li><em>Asking clarifying questions.<\/em><\/li>\n<\/ul>\n\n\n\n<p><em>Leaders, in particular, can model this by saying, \u2018What I hear you saying is X, is that correct?\u2019 This reduces misunderstandings and makes employees feel respected and heard.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In addition to helping you avoid various communication challenges, paraphrasing can also be used to <a href=\"https:\/\/pumble.com\/blog\/work-from-home-accountability\/\" target=\"_blank\" rel=\"noreferrer noopener\">ensure accountability<\/a>, as an HR consultant with 25 years of industry experience, <a href=\"https:\/\/www.linkedin.com\/in\/shelley-majors-mba-sphr-49b6968\" target=\"_blank\" rel=\"noreferrer noopener\">Shelley Majors<\/a>, noted:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Shelley-Majors.jpg\" alt=\"Shelley Majors\" class=\"wp-image-20400\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Shelley-Majors.jpg 500w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Shelley-Majors-300x300.jpg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Shelley-Majors-12x12.jpg 12w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cFor listening, managers should model curiosity. Ask follow-up questions and repeat key points to confirm what was heard. It builds confidence and accountability on both sides.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Here\u2019s an example of what this might look like in a written exchange.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"557\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/An-example-of-paraphrasing-on-Pumble-the-team-communication-app-min.png\" alt=\"An example of paraphrasing on Pumble, a team communication app\u00a0\" class=\"wp-image-20401\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/An-example-of-paraphrasing-on-Pumble-the-team-communication-app-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/An-example-of-paraphrasing-on-Pumble-the-team-communication-app-min-646x300.png 646w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/An-example-of-paraphrasing-on-Pumble-the-team-communication-app-min-1110x515.png 1110w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/An-example-of-paraphrasing-on-Pumble-the-team-communication-app-min-768x356.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/An-example-of-paraphrasing-on-Pumble-the-team-communication-app-min-18x8.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">An example of paraphrasing on Pumble, a team communication app&nbsp;<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Keep all communication on the record with Pumble<\/a><\/p>\n\n\n\n<h2 id=\"part-3-the-power-of-closing-the-loop-feedback-clarification\" class=\"wp-block-heading\">Part 3: The power of closing the loop (feedback &amp; clarification)<\/h2>\n\n\n\n<p>Finally, it\u2019s time to talk about the third stage of active communication in the workplace \u2014 feedback and clarification.<\/p>\n\n\n\n<p>This stage ensures that everyone has said their piece and been acknowledged by all relevant parties.<\/p>\n\n\n\n<p>Now, since the process of active communication is ultimately a two-way street, <strong>participants will usually act as both encoders and decoders of messages<\/strong>.<\/p>\n\n\n\n<p>With that in mind, they should be actively:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Seeking feedback to make sure their message is being properly processed,<\/li>\n\n\n\n<li>Providing ongoing feedback to indicate interest (by paraphrasing the speaker\u2019s statements and encouraging them through nonverbal cues),<\/li>\n\n\n\n<li>Asking open-ended questions to clarify certain points, and<\/li>\n\n\n\n<li>Delivering follow-up information as necessary.<\/li>\n<\/ul>\n\n\n\n<p>These actions help us close the active communication loop and make sure our interactions are successful and productive.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"666\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Seeking-and-providing-feedback-asking-open-ended-questions-and-delivering-follow-up-information-on-Pumble-the-team-communication-app-min.png\" alt=\"Seeking and providing feedback, asking open-ended questions, and delivering follow-up information on Pumble, a team communication app\" class=\"wp-image-20402\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Seeking-and-providing-feedback-asking-open-ended-questions-and-delivering-follow-up-information-on-Pumble-the-team-communication-app-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Seeking-and-providing-feedback-asking-open-ended-questions-and-delivering-follow-up-information-on-Pumble-the-team-communication-app-min-541x300.png 541w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Seeking-and-providing-feedback-asking-open-ended-questions-and-delivering-follow-up-information-on-Pumble-the-team-communication-app-min-1110x616.png 1110w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Seeking-and-providing-feedback-asking-open-ended-questions-and-delivering-follow-up-information-on-Pumble-the-team-communication-app-min-768x426.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/03\/Seeking-and-providing-feedback-asking-open-ended-questions-and-delivering-follow-up-information-on-Pumble-the-team-communication-app-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Seeking and providing feedback, asking open-ended questions, and delivering follow-up information on Pumble, a team communication app<\/figcaption><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\ud83d\udca1 <strong>PUMBLE PRO TIP<\/strong><\/p>\n\n\n\n<p>Feedback shouldn\u2019t just comment on past actions and outcomes \u2014 it also needs to influence future ones. To see how you can change your team\u2019s mindset around feedback, check out this article:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/pumble.com\/blog\/feedback-vs-feedforward\/\" target=\"_blank\" rel=\"noreferrer noopener\">Feedback vs Feedforward: Moving From Feedback to Feedforward<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n\n<div class=\"banner banner-dark pumble-gradient-landing-3\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">A powerful tool for professional communication<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Boost your team\u2019s communication and collaboration with Pumble.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\" target=\"_blank\">Learn more<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-bottom \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-3@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-3.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h2 id=\"introduce-active-communication-to-your-team-with-pumble-by-cake-com\" class=\"wp-block-heading\">Introduce active communication to your team with Pumble by CAKE.com<\/h2>\n\n\n\n<p>Finding opportunities to practice active communication in the workplace can be a daunting task, especially when our coworkers aren\u2019t willing to be as involved in the process as we need them to be.<\/p>\n\n\n\n<p>Still, there are ways to model active communication and active listening to the people we work with \u2014 even in the era of <a href=\"https:\/\/pumble.com\/blog\/best-instant-messaging-apps-for-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">instant messaging apps<\/a>.<\/p>\n\n\n\n<p>Here\u2019s how you can <strong>use an app like Pumble to enhance every step of the active communication process<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use visual aids like <a href=\"https:\/\/pumble.com\/features\/screen-sharing\" target=\"_blank\" rel=\"noreferrer noopener\">screen sharing<\/a> in video messages or on video calls to illustrate your points,<\/li>\n\n\n\n<li>Paint a more complete picture by <a href=\"https:\/\/pumble.com\/document-sharing\" target=\"_blank\" rel=\"noreferrer noopener\">sending relevant files and images<\/a> to channels or in DMs,<\/li>\n\n\n\n<li>Take the time to read and process messages before responding, thanks to the <a href=\"https:\/\/pumble.com\/blog\/asynchronous-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">asynchronous nature of communication<\/a> through Pumble,<\/li>\n\n\n\n<li>Acknowledge messages by using emoji reactions, and<\/li>\n\n\n\n<li>Close the loop and keep your feedback relevant by <a href=\"https:\/\/pumble.com\/features\/threads\" target=\"_blank\" rel=\"noreferrer noopener\">responding in threads<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>So, take charge of your communication outcomes with Pumble by CAKE.com.<\/p>\n\n\n\n<p><em>Create a digital practice ground for active communication.<\/em><\/p>\n\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Try Pumble today<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our 3-step guide to active communication in the workplace will help you master the skills of active listening and expression.<\/p>\n","protected":false},"author":10,"featured_media":20405,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-3016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-tips"],"acf":[],"_links":{"self":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts\/3016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/comments?post=3016"}],"version-history":[{"count":24,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts\/3016\/revisions"}],"predecessor-version":[{"id":22732,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts\/3016\/revisions\/22732"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/media\/20405"}],"wp:attachment":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/media?parent=3016"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/categories?post=3016"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/tags?post=3016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}