- \n
- About 70% of employees and HR professionals believe that empathetic organizations drive higher employee motivation.<\/li>\n\n\n\n
- Yet, only 69% of CEOs believe it\u2019s their job to foster empathy in the workplace.<\/li>\n\n\n\n
- Another 79% of CEOs say they struggle to be empathic. <\/li>\n\n\n\n
- Furthermore, 77% of CEOs worry they will lose respect if they\u2019re too empathetic \u2014 a 9% increase from 2021. <\/li>\n<\/ul>\n\n\n\n
All things considered, it\u2019s worth exploring how empathy can be encouraged and cultivated in any workplace. So, we\u2019ll devote this blog post to:<\/p>\n\n\n\n
- \n
- Defining empathic communication.<\/li>\n\n\n\n
- Understanding the importance of empathic communication in the workplace.<\/li>\n\n\n\n
- Examining some examples of empathic communication. <\/li>\n\n\n\n
- Providing guidelines for improving empathic communication skills at work. <\/li>\n<\/ul>\n\n\n\n\n\n\n Improve team communication with Pumble by CAKE.com<\/span>\n
Secure, real-time communication for professionals. Discuss, share & collaborate.<\/p>\n\n
\n Sign up<\/a>\n\n Learn more<\/a>\n <\/div>\n <\/div>\n\n\n\n \n ![\"Illustration\"](\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/features.png\")
\n <\/picture>\n <\/div>\n<\/div>\n \n\n\n\nWhat is empathic communication?<\/h2>\n\n\n\n
To understand empathic communication, you first have to understand empathy. <\/p>\n\n\n\n
The term \u201cempathy\u201d first appeared in English in 1909<\/a> when it was translated from the German Einf\u00fchlung<\/a> (empathy) by Edward Bradford Titchener. <\/p>\n\n\n\n
Today, empathy is defined as \u201cthe ability to understand and share the feelings of another\u201d<\/em>. <\/p>\n\n\n\n
In line with that, empathic communication is our ability to communicate to understand the other person\u2019s feelings and empathize with the situation they\u2019re in. <\/p>\n\n\n\n
What\u2019s more, Simon Sinek, the world-known British-American author and inspirational speaker, believes that empathy and perspective<\/a> are the key aspects of strong leaders. <\/p>\n\n\n\n
To further expand this definition and get a better understanding of what empathic communication actually is, I\u2019ve reached out to a few experts to gain their insights. <\/p>\n\n\n\n
Here\u2019s how they defined empathic communication. <\/p>\n\n\n\n
Definition #1: Empathic communication is about being fully present, listening consciously, and hearing deeply <\/h3>\n\n\n\n
For Sally Clarke<\/a>, Co-Director at Human Leaders<\/a> and Wellbeing and Burnout Researcher and Expert, empathic communication is easy to explain. She defines empathic communication as: <\/p>\n\n\n\n
\n\n![\"Sally](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/07\/Sally-Clarke-Co-Director-at-Human-Leaders.jpeg\")
<\/figure>\n<\/div>\n\n\n\n\n\n
\u201cCommunicating with full presence and the conscious intention to listen, hear deeply, understand, and support the other \u2014 in such a way that they leave the interaction feeling heard and understood.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\nIn harmony with Clarke\u2019s definition, Rob Volpe<\/a>, CEO at Ignite 360, believes empathic communication is also about helping the person we are communicating with feel seen and heard: <\/p>\n\n\n\n
\n\n![\"Rob](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/07\/Rob-Volpe-CEO-at-Ignite-360.jpeg\")
<\/figure>\n<\/div>\n\n\n\n\n\n
\u201cEmpathic communication is when you are able to reflect to another person that you understand their point of view and are taking it into consideration. Providing that base level in Maslov’s hierarchy of needs creates a situation where the other person is going to be more receptive to what you have to say and can engage in a more meaningful way.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\nMoreover, Volpe emphasizes the importance of understanding the two types of empathy: <\/p>\n\n\n\n
- \n
- Cognitive, <\/strong>and<\/li>\n\n\n\n
- Emotional<\/strong>.<\/li>\n<\/ul>\n\n\n\n
The difference between cognitive and emotional empathy <\/h4>\n\n\n\n
![\"Empathy\"](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/07\/Empathy-2.png\")
<\/figure>\n\n\n\nCognitive empathy<\/strong> is being aware of the emotional state of another person. It allows us to meet people where they are and understand why they would be feeling sad or disappointed about something. It\u2019s what enables us to see things from their shoes. <\/p>\n\n\n\n
Emotional empathy<\/strong> is engaging with how others are feeling and sharing those emotions. It moves beyond cognitive empathy and allows us to share an emotional experience with the person. Thanks to emotional empathy, we\u2019re more willing to help others when they are in pain or distress. <\/p>\n\n\n\n
According to Volpe, both cognitive empathy and emotional empathy are important for helping us communicate better at work and in life:<\/p>\n\n\n\n
\n\n<\/figure>\n<\/div>\n\n\n\n\n\n
\u201cEmotional empathy is about feeling the feelings of others with them, while cognitive empathy is about seeing another person’s perspective or point of view. Cognitive empathy is what we use most often in the workplace and in our daily transactions. <\/em><\/p>\n\n\n\n
I believe emotional empathy is more called upon with the people closest to us \u2014 best friends and family. Additionally, some people are uncomfortable or unable to open up emotionally or be able to process them easily. That scares them off from trying to be empathetic. Once they understand the cognitive side, that makes them more at ease with the idea of using empathy at work and in communication.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n
Definition #2: Empathic communication is about the way a message is delivered<\/h3>\n\n\n\n
Considering that we\u2019re trying to define empathic communication, it\u2019s expected we talk about it in the context of the exchange of information between people or groups of people. <\/p>\n\n\n\n
In step with that, Michelle Starr<\/a>, CEO of Be Brown Brave LLC. defines empathic communication in the following way:<\/p>\n\n\n\n
\n\n![\"Michelle](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/07\/Michelle-Starr-CEO-of-Be-Brown-Brave-LLC.jpg\")
<\/figure>\n<\/div>\n\n\n\n\n\n
\u201cEmpathic communication involves verbal and written interactions between two groups or individuals that can sympathize with the pain or discomfort of one another.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\nWhat\u2019s more, Dominic K. Hawkins<\/a>, Founder and Principal at Factotum Consulting, believes that empathic communication should also be focused on how<\/em> a message is delivered<\/a>, too:<\/p>\n\n\n\n
\n\n![\"Dominic](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/07\/Dominic-K.-Hawkins-Founder-and-Principal-at-Factotum-Consulting.jpeg\")
<\/figure>\n<\/div>\n\n\n\n\n\n
\u201cEmpathic communication is the exchange of ideas or information that is based on understanding others’ emotions and perspectives. <\/em><\/p>\n\n\n\n
It’s about the communicator putting themselves in their audience’s shoes and bringing compassion to their situation when imparting direction or news. Empathic communication involves emphasizing “how” a message is delivered, especially when it’s a difficult one.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n\n\n\n Empower team communication<\/span>\nDiscuss, share & collaborate with Pumble, a team communication app.<\/p>\n\n
\n Sign up<\/a>\n\n Learn more<\/a>\n <\/div>\n <\/div>\n\n\n\n \n ![\"Illustration\"](\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/templates.png\")
\n <\/picture>\n <\/div>\n<\/div>\n \n\n\n\nDefinition #3 Empathic communication is communication with perspective and compassion<\/h3>\n\n\n\n
According to Alexis Zahner<\/a>, Founder and Co-Director at Human Leaders, empathic communication equals communication with perspective and compassion. <\/p>\n\n\n\n
She explains this in great detail:<\/p>\n\n\n\n
\n\n![\"Alexis](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/07\/Alexis-Zahner-Founder-and-Co-Director-at-Human-Leaders.jpeg\")
<\/figure>\n<\/div>\n\n\n\n\n\n
\u201cTo be empathic is to deeply understand the perspective of another human being. To communicate empathically with others, we need to have the skills to step outside of our own perspective and into that of another: cognitively and emotionally, with compassion.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n
Why is empathic communication important at work?<\/h2>\n\n\n\n
Businessolver\u2019s report on workplace empathy revealed that even though organizations and leaders are taking steps toward creating a more empathic work environment, some are still struggling with putting theory into practice. <\/p>\n\n\n\n
On the bright side, HR predictions for 2022<\/a> by the Josh Bersin Company show that the business world is slowly moving away from Business-centered leadership and embracing a more People-centered approach to leadership. This way, the role and importance of empathic communication become more evident, too. <\/p>\n\n\n\n
\n\ud83d\udca1 Pumble Pro Tip<\/strong><\/p>\n\n\n\n
If you\u2019re looking to fine-tune your leadership skills, we have a leadership starter pack for you. Don\u2019t miss to read some of our blog posts devoted to improving your leadership and communication skills: <\/p>\n\n\n\n
- \n
- Emergent leadership: why and how to let your team take the lead<\/a><\/li>\n\n\n\n
- Collaborative leadership: creating a team-centric mindset<\/a><\/li>\n\n\n\n
- Skills, strategies, and tips for improving leadership communication<\/a><\/li>\n\n\n\n
- Best communication styles for effective leaders<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n
Here\u2019s what our contributors had to say on the importance of empathic communication at work. <\/p>\n\n\n\n
Empathic communication creates a psychologically safe work environment <\/h3>\n\n\n\n
From Clarke\u2019s point of view, empathic communication is what allows us to create a psychologically safe work environment. It\u2019s what she finds essential for Human-centered leadership: <\/p>\n\n\n\n
\n\n<\/figure>\n<\/div>\n\n\n\n\n\n
\u201cPsychological safety is key to ensuring people are able to thrive at work, feel engaged with what they do at work, and feel connected to something larger than themselves through their work. <\/em><\/p>\n\n\n\n
Empathetic communication is a core component of the lived experience of psychological safety: it imbues the day-to-day, moment-to-moment interactions we have at work with safety and respect.\u201c<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n
Empathic communication paves the way for constructive dialog<\/h3>\n\n\n\n
As Volpe sees it, the importance of empathic communication is reflected in its ability to create more opportunities for constructive conversations and avoid major conflicts in the workplace<\/a>.<\/p>\n\n\n\n
He says: <\/p>\n\n\n\n
\n\n<\/figure>\n<\/div>\n\n\n\n\n\n
\u201cEmpathy enhances the skills that let us be the best person we can be or hope to become. Whether you are a leader, manager, team member, individual contributor, or volunteer, communicating with empathy helps people better understand and have a productive conversation rather than dissolve into an argument.\u201d <\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\nMoreover, Volpe adds, engaging in communication<\/a> with the aim of understanding and putting yourself in another person\u2019s shoes is what facilitates positive communication<\/a> and outcomes, in the long run: <\/p>\n\n\n\n
\n\n<\/figure>\n<\/div>\n\n\n\n\n\n
\u201cRather than dig in your heels and justify your decision with \u2018Because I said so,\u2019 empathic communication is about putting information into terms that reflect an understanding and\/or consideration of another person’s point of view. That relaxes people from a defensive posture and enables more open dialog which leads to more positive outcomes for all sides.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\nCommunicate effectively over Pumble<\/a><\/p>\n\n\n\n
Empathic communication raises awareness about diversity at work <\/h3>\n\n\n\n
For Starr \u2014 who advocates for equal rights in the workplace \u2014 empathic communication is key to raising awareness about diversity and inclusion at work. It\u2019s what ultimately leads to more compassion in the workplace, too. <\/p>\n\n\n\n
In her words: <\/p>\n\n\n\n
\n\n<\/figure>\n<\/div>\n\n\n\n\n\n
\u201cThis type of empathetic communication is essential at work because organizations and companies are comprised of employees that are many times diverse in age, tenure, experience, genders, ethnicities, nationalities, and abilities. <\/em><\/p>\n\n\n\n
Having diverse groups requires awareness of commonalities, patience, and unconscious bias training with the willingness to show compassion to each.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n
Empathic communication restores humanity in the workplace <\/h3>\n\n\n\n
One point of view that speaks volumes about the importance of empathic communication in the workplace comes from Hawkins. He reminds us that \u201cwe\u2019re more than our title and function in the office\u201d <\/em>\u2014 i.e. that we\u2019re all human:<\/p>\n\n\n\n
\n\n<\/figure>\n<\/div>\n\n\n\n\n\n
\u201cWe’re all people with feelings and varying responsibilities beyond work, and you don’t know someone else’s situation. Using empathic communication skills helps bring humanity to someone else’s situation and the realization that they aren’t a machine just cranking out ‘TPS reports.’ <\/em><\/p>\n\n\n\n
With that perspective in mind, organizations can deliver news that’s least likely to foster resentment and negative feelings or even inspire and uplift workers.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\nFor Zahner, too, the human element is what makes empathic communication so important. It\u2019s what helps us connect at a deeper level, she suggests: <\/p>\n\n\n\n
\n\n<\/figure>\n<\/div>\n\n\n\n\n\n
\u201cAs human beings, we have an innate need to be seen and understood. Without empathy in how we communicate, we can\u2019t truly connect and understand the world from the perspective of others.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n\n\n\n Make communication easier<\/span>\nSimplify team communication and collaborate more effectively. Try Pumble by CAKE.com.<\/p>\n\n
\n Sign up<\/a>\n\n Learn more<\/a>\n <\/div>\n <\/div>\n\n\n\n \n ![\"Illustration\"](\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-1.png\")
\n <\/picture>\n <\/div>\n<\/div>\n \n\n\n\nAfter reading expert insight you might think that achieving empathic communication is easy.<\/p>\n\n\n\n
Yet, even though many of us tend to and want to communicate with empathy at work, sometimes it seems difficult or even impossible. <\/p>\n\n\n\n
Let\u2019s see what common barriers to empathic communication we can encounter. <\/p>\n\n\n\n
\n\ud83d\udca1 Pumble Pro Tip<\/strong><\/p>\n\n\n\n
Check out our guide if you need help improving your communication skills: <\/p>\n\n\n\n
- \n
- What is effective communication? 13 steps to improve it<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n
6 Barriers to empathic communication <\/h2>\n\n\n\n
In her Empathic communication companion guide<\/a>, Elizabeth Morrison explains that empathic communication is good for our relationships with our family, friends, and co-workers, too. <\/p>\n\n\n\n
She also makes a distinction between 5 different barriers to empathic communication.<\/p>\n\n\n\n
They are:<\/p>\n\n\n\n
- \n
- Lack of skills,<\/li>\n\n\n\n
- Lack of time,<\/li>\n\n\n\n
- Lack of focus,<\/li>\n\n\n\n
- Bias, stigma, and judgment, and<\/li>\n\n\n\n
- Anger.<\/li>\n<\/ul>\n\n\n\n
In addition to these 5 barriers, we\u2019ll also explore asynchronicity<\/strong> as another obstacle to empathic communication within the context of remote and hybrid teams. <\/p>\n\n\n\n
Let\u2019s explore each barrier a bit further. <\/p>\n\n\n\n
\n\ud83d\udca1 Pumble Pro Tip<\/strong><\/p>\n\n\n\n
Communication barriers are common obstacles that usually arise in a team and cause misunderstandings and miscommunication between communicators. Check out our guide if you need help overcoming barriers in communication: <\/p>\n\n\n\n
- \n
- The barriers to effective communication<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n
Barrier #1: Lack of skills<\/h3>\n\n\n\n
Empathic communication is a skill that can be learned and perfected, just like any other. This means that we need role models we can look up to and mimic the way they communicate to be able to master any skill \u2014 empathic communication included. <\/p>\n\n\n\n
Morrison analyzes the lack of skills barrier from a family perspective \u2014 explaining how many of us weren\u2019t raised with a lot of empathic communication, even though we probably grew up in a loving environment. <\/p>\n\n\n\n
So, to be able to master a certain skill, we need proper input from the people in our surroundings. In the circle of a family, empathic communication is harder to recognize and engage in when: <\/p>\n\n\n\n
- \n
- Our parents and caregivers don\u2019t ask for or value our opinion. <\/li>\n\n\n\n
- Our family members have trouble apologizing to us. <\/li>\n\n\n\n
- Everyone dismisses and ignores our feelings. <\/li>\n<\/ul>\n\n\n\n
When we grow up in such an environment, it\u2019s easy to slip into the same patterns when interacting with the people we work with, too. <\/p>\n\n\n\n
In a workplace setting, the lack of empathic communication skills translates to: <\/p>\n\n\n\n
- \n
- Not caring for our peers\u2019 opinions and advice. <\/li>\n\n\n\n
- Having trouble apologizing to our managers and teammates. <\/li>\n\n\n\n
- Being dismissive and indifferent to our coworkers\u2019 feelings and experiences. <\/li>\n<\/ul>\n\n\n\n
Practice your empathic communication skills on Pumble<\/a><\/p>\n\n\n\n
Barrier #2: Lack of time <\/h3>\n\n\n\n
Lack of time is probably the biggest obstacle, not only to empathic communication but also to everything else we want to do in life and at work.<\/p>\n\n\n\n
The most recent remote work statistics show that employees working from home tend to work longer hours \u2014 which can make it difficult to find the time to nurture their so-called soft skills. <\/p>\n\n\n\n
Now, despite all the scheduling and planning, sometimes we can overwhelm ourselves with tasks and lose control over our pace and time. <\/p>\n\n\n\n
When this happens \u2014 when we are in a hurry or when we are spread too thin \u2014 our empathy decreases, Morrison notes. <\/p>\n\n\n\n
And when it comes to situations like this at work, in communication, lack of time might also be manifested as rudeness, indifference, or dislike. <\/p>\n\n\n\n
Barrier #3: Lack of focus<\/h3>\n\n\n\n
As Clarke stated, empathic communication is about being present and listening attentively. <\/p>\n\n\n\n
So, when we\u2019re out of focus or having trouble controlling the distractions in our surroundings, it can be challenging to fully commit to the conversation we\u2019re having with our employees\/managers.<\/p>\n\n\n\n
In a remote setting, this can be even harder \u2014 considering the physical distance and time zone differences<\/a>. <\/p>\n\n\n\n
Remote communication is usually more asynchronous and sometimes even siloed<\/a> \u2014 hindering our attempts at showcasing empathy in communication. <\/p>\n\n\n\n
\n\n\ud83d\udca1 Pumble Pro Tip <\/strong><\/p>\n\n\n\n
Staying focused and productive in a remote work environment can be challenging for some. We bring you 8 tips on being productive as a remote worker: <\/p>\n\n\n\n
- \n
- 8 Tips on how to be productive in a remote work environment<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
Barrier #4: Bias, stigma, and judgment<\/h3>\n\n\n\n
Bias, stigma, and negative judgment \u2014 i.e. the three old communication disruptors.<\/p>\n\n\n\n
These barriers represent a group of negative thoughts about another person or a group of people. When our mind is clouded by these thoughts, our efforts to feel empathy for these people are hampered and we can find it hard to communicate empathically with them. <\/p>\n\n\n\n
Bias, stigma, and judgment can be implicit<\/strong> and explicit<\/strong>. <\/p>\n\n\n\n
- \n
- Sometimes, we can behave or communicate under the influence of implicit bias<\/a> or stigma. This means that we aren\u2019t aware of them and are interacting with people unconscious of bias and stigma. <\/li>\n\n\n\n
- On the other hand, our behavior and communication can be influenced by explicit bias, stigma, and judgment \u2014 meaning that we\u2019re totally aware of them and are choosing to rely on them in communication.<\/li>\n<\/ul>\n\n\n\n
In Morrison\u2019s view, empathy and judgment can be seen as a see-saw \u2014 when one side goes up, the other usually goes down. <\/p>\n\n\n\n\n
\n\n Seamless team communication<\/span>\nStrengthen teams and simplify work with Pumble \u2014 the all-in-one communication app.<\/p>\n\n
\n Sign up<\/a>\n\n Learn more<\/a>\n <\/div>\n <\/div>\n\n\n\n \n ![\"Illustration\"](\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-2.png\")
\n <\/picture>\n <\/div>\n<\/div>\n \n\n\n\nBarrier #5: Anger <\/h3>\n\n\n\n
Another barrier to empathic communication can be anger.<\/p>\n\n\n\n
No matter if we\u2019re angry at our teammates or they are angry at us \u2014 in situations like this one, it\u2019s hard to maintain high levels of empathy<\/a>. This makes it easier to say the things we don\u2019t mean and communicate in an ineffective manner with the people we work with. <\/p>\n\n\n\n
Quite often, behind the anger, other emotions hide \u2014 hurt, fear, shame \u2014 which can prevent us from communicating with empathy in the workplace. <\/p>\n\n\n\n
Barrier #6: Asynchronicity<\/h3>\n\n\n\n
In addition to the 5 barriers to empathic communication identified by Morrison, I would add another one to the list \u2014 asynchronicity. <\/p>\n\n\n\n
Since more and more companies are operating under a hybrid, remote, or distributed work model<\/a>, empathic communication can suffer when it\u2019s not done in real-time<\/a>. <\/p>\n\n\n\n
In remote and hybrid teams, asynchronous communication<\/a> is the preferred way of communication and it\u2019s mostly done with the help of online collaboration technology<\/a>. <\/p>\n\n\n\n
However, empathic communication can be even harder to establish and maintain in the following situations: <\/p>\n\n\n\n
- \n
- When the majority of communication is carried out through online collaboration tools such as business messaging apps<\/a>. <\/li>\n\n\n\n
- In time-pressing, delicate, or stressful situations<\/a> that require handling and communicating in real-time<\/a> or in person.<\/li>\n\n\n\n
- When resolving conflict<\/a> among remote employees. <\/li>\n\n\n\n
- When managing a remote and cross-cultural team<\/a>. <\/li>\n<\/ul>\n\n\n\n
Need an asynchronous communication tool? Try Pumble<\/a><\/p>\n\n\n\n
To understand better the difficulties of establishing and maintaining empathic communication at work, let\u2019s take a look at some examples. <\/p>\n\n\n\n
Empathic communication examples in the workplace <\/h2>\n\n\n\n
To paint a brighter picture of what empathic communication isn\u2019t and what it is, let\u2019s take a look at two examples. <\/p>\n\n\n\n
Grace, a content producer at Lucky Five \u2014 a company specializing in software development \u2014 is about to break her deadline. Considering that she works in a hybrid team<\/a>, she decides to send an instant message<\/a> to her manager and explain the reason behind her being late. <\/p>\n\n\n\n
This situation can play out in two distinct ways.<\/p>\n\n\n\n
An example of no empathy in the workplace<\/h3>\n\n\n\n
In the first scenario, Grace reaches out to her manager for a deadline extension but she gets turned down in a very dismissive way. <\/p>\n\n\n\n
Her manager doesn\u2019t practice empathy in communication and that is clear from the response Grace gets from her. <\/p>\n\n\n
\n - In time-pressing, delicate, or stressful situations<\/a> that require handling and communicating in real-time<\/a> or in person.<\/li>\n\n\n\n
- On the other hand, our behavior and communication can be influenced by explicit bias, stigma, and judgment \u2014 meaning that we\u2019re totally aware of them and are choosing to rely on them in communication.<\/li>\n<\/ul>\n\n\n\n
- Sometimes, we can behave or communicate under the influence of implicit bias<\/a> or stigma. This means that we aren\u2019t aware of them and are interacting with people unconscious of bias and stigma. <\/li>\n\n\n\n
- 8 Tips on how to be productive in a remote work environment<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
- The barriers to effective communication<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n
- Collaborative leadership: creating a team-centric mindset<\/a><\/li>\n\n\n\n
- Emotional<\/strong>.<\/li>\n<\/ul>\n\n\n\n
- Cognitive, <\/strong>and<\/li>\n\n\n\n
![\"Illustration\"](\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/features@2x.png)
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