{"id":499,"date":"2021-10-26T17:21:16","date_gmt":"2021-10-26T17:21:16","guid":{"rendered":"https:\/\/pumble.com\/blog\/?p=499"},"modified":"2024-01-18T00:00:00","modified_gmt":"2024-01-18T00:00:00","slug":"assertive-communication","status":"publish","type":"post","link":"https:\/\/pumble.com\/blog\/assertive-communication\/","title":{"rendered":"Assertive Communication: Expert Tips and Practical Examples"},"content":{"rendered":"\n<p>You\u2019ll often hear people tell you that you need to be more assertive in the workplace and fight for your rights.&nbsp;<\/p>\n\n\n\n<p>But, what does being assertive even mean?&nbsp;<\/p>\n\n\n\n<p>What is assertive communication?&nbsp;<\/p>\n\n\n\n<p>How can it benefit you personally?&nbsp;<\/p>\n\n\n\n<p>And, what must you do to attain that communication style that has almost magic-like effects in the workplace?<\/p>\n\n\n\n<p>In this blog post, we will&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Answer those and many other questions,&nbsp;<\/li>\n\n\n\n<li>Give you the <strong>best examples of assertive communication<\/strong>, as well as<strong>&nbsp;<\/strong><\/li>\n\n\n\n<li>Provide you with<strong> practical tips<\/strong> that will help you become the most <a href=\"https:\/\/pumble.com\/learn\/communication\/skills-of-effective-communicators\/\" target=\"_blank\" rel=\"noreferrer noopener\">effective communicator<\/a> you can be.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Let\u2019s get started.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"600\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/assertive-communciation-cover.png\" alt=\"assertive communciation-cover\" class=\"wp-image-13250\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/assertive-communciation-cover.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/assertive-communciation-cover-300x150.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/assertive-communciation-cover-1024x512.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/assertive-communciation-cover-768x384.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/assertive-communciation-cover-18x9.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list key-takeaways\">\n<li>Assertive communication is a communication style that allows you to get your point across while being respectful to both yourself and others.<\/li>\n\n\n\n<li>For example, instead of saying, <em>\u201cWhat do you mean I didn\u2019t get the promotion? I\u2019m the best worker you have! You\u2019ll regret this!\u201d <\/em>you can say, <em>\u201cI\u2019m disappointed I didn\u2019t get the promotion. Can we talk more about why I wasn\u2019t selected so I know what I can do differently or better in the future.\u201d<\/em><\/li>\n\n\n\n<li>To be more assertive in the workplace, you should:\n<ul class=\"wp-block-list\">\n<li>Practice active listening,<\/li>\n\n\n\n<li>Say \u201cNo\u201d more,<\/li>\n\n\n\n<li>Propose solutions,<\/li>\n\n\n\n<li>Use \u201cI statements\u201d,<\/li>\n\n\n\n<li>Control your body language,<\/li>\n\n\n\n<li>Avoid euphemisms,<\/li>\n\n\n\n<li>Cut to the chase, and<\/li>\n\n\n\n<li>Remain calm.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 id=\"what-is-assertive-communication\" class=\"wp-block-heading\">What is assertive communication?<\/h2>\n\n\n\n<p><strong>Assertive communication is a <\/strong><a href=\"https:\/\/pumble.com\/learn\/communication\/communication-styles\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>communication style<\/strong><\/a><strong> that allows you to get your point across while being respectful to both yourself and others. Assertiveness is a sought-after <\/strong><a href=\"https:\/\/pumble.com\/blog\/interpersonal-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>interpersonal communication<\/strong><\/a><strong> skill that allows you to voice your needs, desires, and opinions without infringing on others\u2019 boundaries.<\/strong><\/p>\n\n\n\n<p>Thanks to assertiveness in the workplace, you can maintain healthy relationships with your coworkers without stifling your own needs and easily resolve conflict.&nbsp;<\/p>\n\n\n\n<p>By definition, assertive communication is the middle ground between aggressive and passive styles of communication \u2014 something all workers strive for but many struggle with.&nbsp;<\/p>\n\n\n\n\n<div class=\"banner banner-dark pumble-gradient-features\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">Make communication easier<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Simplify team communication and collaborate more effectively. Try Pumble by CAKE.com.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\" target=\"_blank\">Learn more<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-middle \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/features@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/features.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h2 id=\"example-of-assertive-communication-in-the-workplace\" class=\"wp-block-heading\">Example of assertive communication in the workplace<\/h2>\n\n\n\n<p>An assertive communicator knows how to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Get their point across effectively,<\/li>\n\n\n\n<li>Be mindful of their own needs without disregarding those of others, and&nbsp;<\/li>\n\n\n\n<li>Handle unpleasant <a href=\"https:\/\/pumble.com\/learn\/communication\/communication-situations\/\" target=\"_blank\" rel=\"noreferrer noopener\">communication situations<\/a> without succumbing to negative emotions.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>But what does assertive communication mean in terms of <strong>being more assertive in the workplace<\/strong>?<\/p>\n\n\n\n<p>Let\u2019s say that you had a disagreement with one of your coworkers about the way you should implement a new interviewing protocol.&nbsp;<\/p>\n\n\n\n<p>Your coworker proposed that the interviewees get a test assignment before the actual interview and work on it at home. You aren\u2019t that keen on that, given that the test is an indicator of the interviewees&#8217; skills, strengths, and weaknesses, and doing it in real time gives you a better assessment of all 3 aspects.<\/p>\n\n\n\n<p>There are 4 different ways you can communicate that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aggressively,<\/li>\n\n\n\n<li>Passively,<\/li>\n\n\n\n<li>Passive-aggressively, and<\/li>\n\n\n\n<li>Assertively.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Take a look at the table below to see clear differences between these 4 styles of communication.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Style<\/th><th>Example<\/th><\/tr><\/thead><tbody><tr><td><strong>AGGRESSIVE STYLE<\/strong><\/td><td><em>\u201cNo, that\u2019s stupid. Don\u2019t argue with me and do what I said.\u201d<\/em><br><br>Or<br><br><em>\u201cI like my idea better so that\u2019s what we\u2019re doing.\u201d<\/em><\/td><\/tr><tr><td><strong>PASSIVE STYLE<\/strong><\/td><td><em>\u201cWell, I guess. We can do whatever you want.\u201d<\/em><br><br>Or<br><br><em>\u201cI\u2019ll go with whatever you decide.\u201d<\/em><\/td><\/tr><tr><td><strong>PASSIVE-AGGRESSIVE STYLE<\/strong><\/td><td><em>\u201cIf those are your suggestions, don\u2019t even bother. I\u2019ll do it myself.\u201d<\/em><br><br>Or<br><br><em>\u201cFor future reference, if you don\u2019t want to hear my opinion then just don\u2019t ask me, and do what you think you should.\u201d<\/em><\/td><\/tr><tr><td><strong>ASSERTIVE STYLE<\/strong><\/td><td><em>\u201cSince we disagree, let\u2019s try to find a solution that works for both of us.\u201d<\/em><br><br>Or<br><br><em>\u201cThat\u2019s a valid point, but I think going a different route might be more beneficial because\u2026\u201d<\/em><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>These examples, although illustrative, don\u2019t cover all the nuances of assertive communication \u2014 so keep an eye out for more practical examples of assertive communication throughout the text.&nbsp;<\/p>\n\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Practice assertive communication on Pumble<\/a><\/p>\n\n\n\n<h2 id=\"how-to-be-more-assertive-in-the-workplace\" class=\"wp-block-heading\">How to be more assertive in the workplace<\/h2>\n\n\n\n<p>Ever since the term the 7 C\u2019s of Communication was coined as the pinnacle of <a href=\"https:\/\/pumble.com\/learn\/communication\/effective-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">effective communication<\/a> in the book <a href=\"https:\/\/www.goodreads.com\/book\/show\/477420.Effective_Public_Relations\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Effective Public Relations<\/em><\/a> back in the 1950s, great efforts have been made to format any communication-related advice into a bullet point of adjectives beginning with the letter C.<\/p>\n\n\n\n<p>That\u2019s why you\u2019ll often find advice that states that being an assertive communicator has everything to do with the 3 C\u2019s of assertive communication or the 5 C\u2019s of effective communication.<\/p>\n\n\n\n<p>In reality, there are more than 3 (or 5) characteristics of assertive communication and, therefore, things you need to do to be more assertive, which is why our concrete tips that will help you become more assertive in the workplace don\u2019t fall into the neat alliteration \u2014 we ran out of words beginning with C.&nbsp;<\/p>\n\n\n\n<p>Still, all the tips are solid, so let\u2019s take a deeper look at each one.&nbsp;<\/p>\n\n\n\n<h3 id=\"tip-1-practice-active-listening\" class=\"wp-block-heading\">Tip #1: Practice active listening<\/h3>\n\n\n\n<p>To be able to communicate your needs and opinions adequately, you first need to listen to others because that\u2019s the only way you can <strong>get an understanding of where they are coming from<\/strong>.&nbsp;<\/p>\n\n\n\n<p>That\u2019s why practicing <a href=\"https:\/\/pumble.com\/learn\/communication\/active-listening\/\" target=\"_blank\" rel=\"noreferrer noopener\">active listening<\/a> is at the very top of our list of tips.&nbsp;<\/p>\n\n\n\n<p>Active listening allows you to <a href=\"https:\/\/pumble.com\/blog\/miscommunication-in-the-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>recognize and avoid miscommunication<\/strong><\/a><strong> as well as put the other person at ease <\/strong>since they won\u2019t feel like you\u2019re attacking them because you disagree. Thus, you\u2019ll create a safe space for the discussion that\u2019s going to take place.<\/p>\n\n\n\n<p>Active listening is the top tip for all aspiring assertive communicators according to <a href=\"https:\/\/www.linkedin.com\/in\/drdeborah-gilman\" target=\"_blank\" rel=\"noreferrer noopener\">Dr. Deborah Gilman<\/a>, Owner and Chief Licenced Psychologist at Fox Chapel Psychological Services, because it sets the right stage.<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman.jpeg\" alt=\"Dr. Deborah Gilman\" class=\"wp-image-12172\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman.jpeg 800w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-300x300.jpeg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-150x150.jpeg 150w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-768x768.jpeg 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-12x12.jpeg 12w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cActive listening involves genuinely concentrating, understanding, responding, and remembering what is being said. By actively listening, you not only gain a deeper understanding of others&#8217; perspectives but also show respect for their thoughts and feelings.&nbsp;<\/em><\/p>\n\n\n\n<p><em>This sets the stage for clearer, more empathetic, and assertive responses, fostering stronger connections and more effective communication overall.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<h4 id=\"an-example-of-an-assertive-communicator-who-actively-listens\" class=\"wp-block-heading\">An example of an assertive communicator who actively listens<\/h4>\n\n\n\n<p>During a disagreement that causes a <a href=\"https:\/\/pumble.com\/learn\/collaboration\/team-conflict\/\" target=\"_blank\" rel=\"noreferrer noopener\">conflict in a team<\/a>, an assertive communicator will:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Actively <strong>listen to the concerns of others,&nbsp;<\/strong><\/li>\n\n\n\n<li><strong>Address each of them, and&nbsp;<\/strong><\/li>\n\n\n\n<li><strong>Provide a clear argument<\/strong> that shows they not only understand what the other person is saying but also validate their feelings.<\/li>\n<\/ul>\n\n\n\n<p>A good example of assertive statements in those situations would be:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cI understand that you\u2019re concerned about the KPIs from the following two months as that affects not only the <\/em><a href=\"https:\/\/pumble.com\/blog\/boost-employee-morale\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>team morale<\/em><\/a><em> but also the bottom line, and, ultimately, your team\u2019s standing in the company. Still, we can\u2019t move forward with your plan because it is a temporary fix when we\u2019re looking for a long-term solution. Here\u2019s what I propose we do instead\u2026\u201d<\/em><\/p>\n<\/blockquote>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"622\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-an-assertive-communicator-showing-active-listening-and-deep-understanding-on-Pumble-min.png\" alt=\"An example of an assertive communicator showing active listening and deep understanding on Pumble, a team communication app\n\" class=\"wp-image-12173\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-an-assertive-communicator-showing-active-listening-and-deep-understanding-on-Pumble-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-an-assertive-communicator-showing-active-listening-and-deep-understanding-on-Pumble-min-300x156.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-an-assertive-communicator-showing-active-listening-and-deep-understanding-on-Pumble-min-1024x531.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-an-assertive-communicator-showing-active-listening-and-deep-understanding-on-Pumble-min-768x398.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-an-assertive-communicator-showing-active-listening-and-deep-understanding-on-Pumble-min-18x9.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">An example of an assertive communicator showing active listening and deep understanding on Pumble, a team communication app\n<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Solve issues quickly and effectively over Pumble<\/a><\/p>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\ud83d\udca1 <strong>Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p>Assertive communication is vital for creating psychological safety in the workplace. To find out what else can contribute, read our blog post:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/pumble.com\/blog\/psychological-safety\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Create Psychological Safety in the Workplace<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"tip-2-say-no\" class=\"wp-block-heading\">Tip #2: Say \u201cNo\u201d<\/h3>\n\n\n\n<p>Assertive communicators know where their boundaries are and work to maintain them. While they certainly don\u2019t go out of their way to disagree with others, they know <a href=\"https:\/\/pumble.com\/blog\/say-no-professionally\/\" target=\"_blank\" rel=\"noreferrer noopener\">how and when to say \u201c<em>No<\/em><\/a>\u201d.<\/p>\n\n\n\n<p>Always remember that the key to being assertive is <strong>balancing your wants and needs with those of others<\/strong>.&nbsp;<\/p>\n\n\n\n<p>If you completely disregard everyone around you, you\u2019re not being assertive; you\u2019re being aggressive. On the other hand, if you put the wants and needs of others above yours, you\u2019re being passive, which is bound to result in self-resentment down the line.<\/p>\n\n\n\n<p>This is a fine balancing act to master, but those who master it will always find the best way to make and suggest compromises. What\u2019s characteristic about an assertive communicator\u2019s <em>\u201cNo\u201d<\/em> is that it is <strong>always followed by <\/strong><strong><em>\u201cBecause\u201d<\/em><\/strong>.<\/p>\n\n\n\n<p>Saying \u201cNo\u201d isn\u2019t easy, but being an assertive communicator is all about having <a href=\"https:\/\/pumble.com\/blog\/difficult-conversations-with-employees\/\" target=\"_blank\" rel=\"noreferrer noopener\">difficult conversations<\/a>, according to our contributor, <a href=\"https:\/\/www.linkedin.com\/in\/erik-pham-862804135\/\" target=\"_blank\" rel=\"noreferrer noopener\">Erik Pham<\/a>, CEO of Health Canal and Media and Communication expert with over 10 years of professional experience.<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"1100\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Erik-Pham-min-1.png\" alt=\"Erik Pham\" class=\"wp-image-15931\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Erik-Pham-min-1.png 1100w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Erik-Pham-min-1-300x300.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Erik-Pham-min-1-1024x1024.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Erik-Pham-min-1-768x768.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Erik-Pham-min-1-12x12.png 12w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cAssertive individuals are willing to communicate openly. This means they express their thoughts and feelings even when it is difficult. By doing so, they establish clear expectations and contribute to a healthier and more respectful dialogue.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<h4 id=\"an-example-of-an-assertive-communicator-saying-no\" class=\"wp-block-heading\">An example of an assertive communicator saying <em>\u201cNo\u201d<\/em><\/h4>\n\n\n\n<p>Here are two examples of assertive communicators saying <em>\u201cNo\u201d<\/em> to extra work and then immediately <strong>giving valid arguments<\/strong> as to why they did so:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cI can\u2019t get started on the new project before next week because I already have my hands full and I wouldn\u2019t want either project to diminish in quality.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cI can\u2019t work an extra shift on Friday because I\u2019m going on a weekend retreat and I\u2019ve already booked the transport and accommodations.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"684\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-an-assertive-refusal-in-Pumbl-min.png\" alt=\"An example of an assertive refusal in Pumble, a team collaboration app\n\" class=\"wp-image-12175\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-an-assertive-refusal-in-Pumbl-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-an-assertive-refusal-in-Pumbl-min-300x171.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-an-assertive-refusal-in-Pumbl-min-1024x584.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-an-assertive-refusal-in-Pumbl-min-768x438.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-an-assertive-refusal-in-Pumbl-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">An example of an assertive refusal in Pumble, a team collaboration app by CAKE.com<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"banner banner-dark pumble-gradient-landing-1\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">Communication made easy<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Empower your team and boost productivity in real time. Try Pumble.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\" target=\"_blank\">Learn more<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-stretch \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-1@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-1.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\ud83d\udca1 <strong>Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p>Saying \u201cNo\u201d is a particularly hard task for most employees, especially when you have to follow up with \u201cThat\u2019s not my job\u201d. To learn how to say that respectfully and professionally, check out our blog:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/pumble.com\/blog\/say-this-is-not-my-job-professionally\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Professionally Say \u2018This Is Not My Job\u2019<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"tip-3-propose-solutions\" class=\"wp-block-heading\">Tip #3: Propose solutions<\/h3>\n\n\n\n<p>Saying <em>\u201cNo\u201d<\/em> in a clear and assertive manner isn\u2019t enough.&nbsp;<\/p>\n\n\n\n<p>An assertive communicator worth their salt will also take the initiative in proposing potential solutions. As clear and open communication is one of the <a href=\"https:\/\/pumble.com\/learn\/collaboration\/elements\/\" target=\"_blank\" rel=\"noreferrer noopener\">key elements of good team collaboration<\/a>, an <strong>assertive communicator will improve the <\/strong><a href=\"https:\/\/pumble.com\/learn\/collaboration\/team-collaboration-practices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>productivity of collaboration<\/strong><\/a><strong> <\/strong>in their team.<\/p>\n\n\n\n<p>As stated by Dr. Gilman, proposing solutions is an excellent way of maintaining an assertive style of communication in the office. It\u2019s also a gift that keeps on giving \u2014 the more you practice an assertive communication style (by proposing solutions), the more you enhance your problem-solving abilities.<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman.jpeg\" alt=\"Dr. Deborah Gilman\" class=\"wp-image-12172\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman.jpeg 800w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-300x300.jpeg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-150x150.jpeg 150w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-768x768.jpeg 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-12x12.jpeg 12w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cBy expressing opinions and concerns directly yet <a href=\"https:\/\/cake.com\/blog\/respectful-communication-in-the-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\">respectfully<\/a>, assertive communicators stimulate constructive discussions. This aids in:&nbsp;<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Identifying issues,&nbsp;<\/em><\/li>\n\n\n\n<li><em>Brainstorming solutions, and&nbsp;<\/em><\/li>\n\n\n\n<li><em>Propelling effective problem-solving initiatives.\u201d<\/em><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h4 id=\"an-example-of-an-assertive-communicator-proposing-solutions\" class=\"wp-block-heading\">An example of an assertive communicator proposing solutions<\/h4>\n\n\n\n<p>Let\u2019s say that a meeting that requires your presence is suddenly scheduled for tomorrow morning. No one has run this by you. If they had, they would have known you have a doctor\u2019s appointment scheduled for tomorrow morning.&nbsp;<\/p>\n\n\n\n<p>Instead of getting defensive, laying blame, or simply freaking out in this situation, an assertive communicator will compose a response like this:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cI won\u2019t be able to attend the meeting tomorrow because I have a doctor\u2019s appointment at the same time. I will be back home by 13:00, so any time after that works for me if we can reschedule for the same day. If that\u2019s not an option, I am available all day the day after tomorrow. Let me know what you think.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"684\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-a-solution-proposal-min.png\" alt=\"An example of a solution proposal, shown on Pumble, a business messaging app\n\" class=\"wp-image-12176\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-a-solution-proposal-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-a-solution-proposal-min-300x171.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-a-solution-proposal-min-1024x584.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-a-solution-proposal-min-768x438.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-a-solution-proposal-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">An example of a solution proposal, shown on Pumble, a business messaging app\n<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Work with others to finding solutions in real time on Pumble<\/a><\/p>\n\n\n\n<p>By saying this, our imaginary assertive communicator has:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reaffirmed their boundaries<\/strong>,&nbsp;<\/li>\n\n\n\n<li><strong>Explained why<\/strong> they cannot or will not do what is asked of them in a calm yet direct (and perfectly reasonable) manner, and&nbsp;<\/li>\n\n\n\n<li><strong>Proposed potential solutions<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"tip-4-use-first-person-singular-or-i-statements\" class=\"wp-block-heading\">Tip #4: Use first-person singular (or \u201cI statements\u201d)<\/h3>\n\n\n\n<p>Notice how, in the previous example detailing how an assertive communicator may compose a message, every statement begins with <em>I<\/em>.&nbsp;<\/p>\n\n\n\n<p>These so-called <em>\u201cI statements\u201d<\/em> allow you to <strong>communicate your thoughts and ideas directly without sounding accusatory<\/strong>. They offer insight into your thoughts and feelings and diffuse tension.<\/p>\n\n\n\n<p>If you\u2019re not sure how the <em>\u201cI statements\u201d<\/em> should work, our contributor, <a href=\"https:\/\/www.linkedin.com\/in\/npadlo\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nick Padlo<\/a>, the CEO of Sophros Recovery, a mental health treatment facility with a curriculum that focuses heavily on relationships and communication strategies, proposes setting up a few templates:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Nick-Padlo.jpeg\" alt=\"Nick Padlo\" class=\"wp-image-12177\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Nick-Padlo.jpeg 800w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Nick-Padlo-300x300.jpeg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Nick-Padlo-150x150.jpeg 150w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Nick-Padlo-768x768.jpeg 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Nick-Padlo-12x12.jpeg 12w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cMy top tip is to establish a template for some of these assertive conversations that include \u201cI statements\u201d. The template should include statements that empathize with the other person\u2019s perspective, and suggest a way of working going forward. There are many tools online like DEESC scripts, but find what works for you. Even if you don\u2019t stick with the template, starting there reduces the chances that you will slip into old, ineffective communication patterns.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<h4 id=\"an-example-of-an-assertive-communicator-using-i-statements\" class=\"wp-block-heading\">An example of an assertive communicator using <em>\u201cI statements\u201d<\/em><\/h4>\n\n\n\n<p>If you aren\u2019t satisfied with the quality of a job handled by your subordinate, instead of saying <em>\u201cThis is rubbish,\u201d<\/em> or <em>\u201cYou didn\u2019t do this well,\u201d<\/em> you could say:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&nbsp;<em>\u201cI am not satisfied with this,\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>&nbsp;or&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cI feel you could have done this better\u201d<\/em>.&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<p>Egocentric as it may sound, when every sentence you utter revolves around yourself, it can <strong>alleviate some of the pressure<\/strong> your interlocutors would otherwise feel.<\/p>\n\n\n\n<p>This isn\u2019t a technique used exclusively for <a href=\"https:\/\/pumble.com\/blog\/remote-constructive-feedback\/\" target=\"_blank\" rel=\"noreferrer noopener\">giving feedback<\/a>. If a group decision has to be made, you can also take the initiative by giving your opinion (and possibly elaborating on it) before passing the baton off to the next person.&nbsp;<\/p>\n\n\n\n<p>For example, if the team is deciding on the best marketing strategy for their new product, you may say:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cI think affiliate marketing would work best (because our target audience is Gen-Z who are difficult to reach with other marketing strategies due to their ubiquitous use of ad-blockers). What do you think?\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<h3 id=\"tip-5-control-your-body-language\" class=\"wp-block-heading\">Tip #5: Control your body language<\/h3>\n\n\n\n<p>Assertive communication consists of more than just our choice of words. Elements of non-verbal communication, like <strong>gestures, body language, and eye contact, are vital parts of <\/strong><a href=\"https:\/\/pumble.com\/blog\/active-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>active communication<\/strong><\/a> and play a huge role in how effectively we can establish ourselves as assertive communicators in the eyes of others.<\/p>\n\n\n\n<p>To be an assertive communicator, you need to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Have a composed facial expression,&nbsp;<\/strong><\/li>\n\n\n\n<li><strong>Maintain eye contact,<\/strong><\/li>\n\n\n\n<li><strong>Have a firm yet welcoming posture,<\/strong><\/li>\n\n\n\n<li><strong>Speak in a calm, even tone of voice, and<\/strong><\/li>\n\n\n\n<li><strong>Avoid dramatic hand gestures, <\/strong>and<\/li>\n\n\n\n<li><strong>Respect other people\u2019s personal space.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>There\u2019s a stark difference between all non-verbal cues when it comes to assertive and aggressive or passive communication. Take a look at the table below to see what they are.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><\/th><th><strong>Passive style<\/strong><\/th><th><strong>Assertive style<\/strong><\/th><th><strong>Aggressive style<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>Facial expressions<\/strong><\/td><td>Sulen or disinterested<\/td><td>Calm and composed<\/td><td>Judgmental facial expressions<\/td><\/tr><tr><td><strong>Eye contact<\/strong><\/td><td>Avoids eye contact<\/td><td>Maintains eye-contact<\/td><td>Staring<\/td><\/tr><tr><td><strong>Posture and body language<\/strong><\/td><td>Insecure slouching&nbsp;<\/td><td>Firm but welcoming<\/td><td>Closed off<\/td><\/tr><tr><td><strong>Tone of voice<\/strong><\/td><td>Soft or weak<\/td><td>Firm<\/td><td>Aggressive and loud<\/td><\/tr><tr><td><strong>Gesturing<\/strong><\/td><td>Little or none<\/td><td>Moderate<\/td><td>Overly dramatic<\/td><\/tr><tr><td><strong>Proximity<\/strong><\/td><td>Stands far away<\/td><td>Respectful&nbsp;<\/td><td>Often occupies other people\u2019s spaces<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">Non-verbal cues of assertive, aggressive, and passive communicators<\/figcaption><\/figure>\n\n\n\n\n<div class=\"banner banner-dark pumble-gradient-landing-4\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">Boost team productivity<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Boost teamwork and simplify communication by switching your team to Pumble by CAKE.com.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\" target=\"_blank\">Learn more<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-middle \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-4@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-4.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h4 id=\"an-example-of-an-assertive-communicator-controlling-their-body-language\" class=\"wp-block-heading\">An example of an assertive communicator controlling their body language<\/h4>\n\n\n\n<p>Maintaining a composed <a href=\"https:\/\/pumble.com\/blog\/body-language-virtual-meetings\/\" target=\"_blank\" rel=\"noreferrer noopener\">body language<\/a> and especially steady eye contact without looking as if you\u2019re scrutinizing the other party isn\u2019t easy. That\u2019s especially true in remote workspaces, where you\u2019re left relying on modern technology such as <a href=\"https:\/\/pumble.com\/video-conferencing\" target=\"_blank\" rel=\"noreferrer noopener\">video conferencing<\/a> to speak face-to-face with your coworkers.&nbsp;<\/p>\n\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/video-conferencing\" target=\"_blank\" rel=\"noreferrer noopener\">Explore Video Conferencing in Pumble<\/a><\/p>\n\n\n\n<p>But, an assertive communicator will find their way even in that situation.<\/p>\n\n\n\n<p>For example, while communicating with their coworkers remotely, they will try to keep their tone of voice neutral and calm, their posture upright, and, most importantly, they will <strong>maintain eye contact even through the camera<\/strong>.<\/p>\n\n\n\n<p>As counterintuitive as it sounds, to achieve this, you need to look directly at the camera. That way, your interlocutor will feel like all of your attention is placed on them. Group conference calls give you the added benefit of making every person present feel like you\u2019re giving them (and them alone) your undivided attention.&nbsp;<\/p>\n\n\n\n<h3 id=\"tip-6-avoid-euphemisms\" class=\"wp-block-heading\">Tip #6: Avoid euphemisms<\/h3>\n\n\n\n<p>Euphemisms have their upsides, but there is a time and place for them.<\/p>\n\n\n\n<p>For example, there are some life situations when you\u2019ll want to soften the blow your words can have as much as you can. When <a href=\"https:\/\/pumble.com\/blog\/say-sorry-for-your-loss-professionally\/\" target=\"_blank\" rel=\"noreferrer noopener\">giving condolences to a colleague<\/a> who just lost a dear one, you will probably refer to the deceased as <em>\u201cno longer with us\u201d<\/em> rather than <em>\u201cdead\u201d<\/em>.<\/p>\n\n\n\n<p>But in the workplace, especially for <a href=\"https:\/\/pumble.com\/blog\/hybrid-remote-work-models\/\" target=\"_blank\" rel=\"noreferrer noopener\">remote or hybrid teams<\/a>, <strong>euphemisms mostly serve to impede communication<\/strong>.&nbsp;<\/p>\n\n\n\n<p>Assertive communication is marked by its direct approach, as stated by Dr. Gilman, who further explained the multitude of benefits that it carries.<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman.jpeg\" alt=\"Dr. Deborah Gilman\" class=\"wp-image-12172\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman.jpeg 800w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-300x300.jpeg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-150x150.jpeg 150w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-768x768.jpeg 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-12x12.jpeg 12w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cAssertive communication involves expressing thoughts and needs directly and clearly. This clarity eliminates ambiguity and ensures that messages are conveyed accurately. When individuals communicate assertively, there&#8217;s less room for confusion or misinterpretation, leading to a shared understanding among team members.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>This clarity is vital not only on an individual but also on a team level, she continued.<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman.jpeg\" alt=\"Dr. Deborah Gilman\" class=\"wp-image-12172\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman.jpeg 800w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-300x300.jpeg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-150x150.jpeg 150w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-768x768.jpeg 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-12x12.jpeg 12w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cClear communication enhances task comprehension within a team. When instructions or expectations are communicated assertively, everyone involved understands their <\/em><a href=\"https:\/\/pumble.com\/learn\/collaboration\/team-roles\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>roles within the team<\/em><\/a><em>, responsibilities, and objectives clearly. This results in more efficient workflows and reduces errors arising from misunderstandings.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>So, it\u2019s clear that a figure of speech whose sole purpose is to avoid directly conveying your message is incompatible with assertive communication, as <strong>assertive communication is <\/strong><a href=\"https:\/\/pumble.com\/blog\/direct-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>direct communication<\/strong><\/a>.<\/p>\n\n\n\n<h4 id=\"an-example-of-an-assertive-communicator-avoiding-euphemisms\" class=\"wp-block-heading\">An example of an assertive communicator avoiding euphemisms<\/h4>\n\n\n\n<p>If you\u2019re a manager who\u2019s running short on people to work a shift, don\u2019t contact an employee who\u2019s supposed to have the day off with this type of message: <em>\u201cJanet called in sick last minute\u2026 We\u2019re going to be short-handed for the second shift tomorrow\u2026 It\u2019s going to be really busy\u2026 I\u2019m not sure how we\u2019ll handle it\u2026\u201d<\/em><\/p>\n\n\n\n<p>It happens more often than you\u2019d think.<\/p>\n\n\n\n<p>The message the manager is trying to communicate here is:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cCan you come in for the second shift tomorrow? (Janet called in sick.)\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>And that\u2019s exactly how you should phrase such a request if you\u2019re wondering how to be more assertive at work \u2014 directly and honestly.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"649\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-a-manager-avoiding-euphemisms-and-directly-communicating-min.png\" alt=\"An example of a manager avoiding euphemisms and directly communicating their needs on Pumble, a team collaboration app\n\" class=\"wp-image-12178\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-a-manager-avoiding-euphemisms-and-directly-communicating-min.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-a-manager-avoiding-euphemisms-and-directly-communicating-min-300x162.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-a-manager-avoiding-euphemisms-and-directly-communicating-min-1024x554.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-a-manager-avoiding-euphemisms-and-directly-communicating-min-768x415.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/An-example-of-a-manager-avoiding-euphemisms-and-directly-communicating-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">An example of a manager avoiding euphemisms and directly communicating their needs on Pumble, a team collaboration app\n<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"banner banner-light pumble-gradient-templates\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">Empower team communication<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Effortless collaboration and communication. Try Pumble.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\" target=\"_blank\">Learn more<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-middle \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/templates@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/templates.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\ud83d\udca1 <strong>Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p>Euphemisms can be a serious communication barrier. To find out more about how communication barriers impede assertive communication, as well as how you can address them, read our full guide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/pumble.com\/learn\/communication\/communication-barriers\/\" target=\"_blank\" rel=\"noreferrer noopener\">The Barriers to Effective Communication<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"tip-7-cut-to-the-chase\" class=\"wp-block-heading\">Tip #7: Cut to the chase<\/h3>\n\n\n\n<p>Conciseness is important to effective assertiveness because by beating around the bush, you\u2019re essentially increasing the tension.&nbsp;<\/p>\n\n\n\n<p>By nature, all <a href=\"https:\/\/pumble.com\/learn\/communication\/business-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">business communication<\/a> should be concise, as the office is no place for Shakespearean monologues. However, many people fall into the trap of <a href=\"https:\/\/pumble.com\/blog\/overcommunication\/\" target=\"_blank\" rel=\"noreferrer noopener\">overcommunicating in the workplace<\/a> in an effort to explain themselves or even preemptively defend themselves.<\/p>\n\n\n\n<p>An assertive communicator will do neither, as stated by Dr. Gilman, who highlighted that by being concise, assertive communicators also allow themselves the opportunity to <strong>express their thoughts and concerns directly (thus increasing the chances their concerns will be addressed)<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman.jpeg\" alt=\"Dr. Deborah Gilman\" class=\"wp-image-12172\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman.jpeg 800w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-300x300.jpeg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-150x150.jpeg 150w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-768x768.jpeg 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-12x12.jpeg 12w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cAssertive communicators voice their opinions and concerns directly but respectfully. This directness facilitates the identification of underlying issues without beating around the bush. It encourages transparent discussions focused on problem-solving.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>So, to become a better assertive communicator, you have to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Be <\/strong><a href=\"https:\/\/pumble.com\/blog\/transparent-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>transparent when communicating<\/strong><\/a><strong>,&nbsp;<\/strong><\/li>\n\n\n\n<li><strong>Avoid unnecessary <\/strong><a href=\"https:\/\/pumble.com\/blog\/industry-jargon\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>business jargon<\/strong><\/a><strong>, <\/strong>and<\/li>\n\n\n\n<li><strong>Avoid over-the-top explanations <\/strong>that aren\u2019t relevant to the topic<strong>.&nbsp;<\/strong><\/li>\n<\/ul>\n\n\n\n<p>This further helps the assertive communicator keep their communication solution-based (rather than problem-based).&nbsp;<\/p>\n\n\n\n<h4 id=\"an-example-of-an-assertive-communicator-cutting-to-the-chase\" class=\"wp-block-heading\">An example of an assertive communicator cutting to the chase<\/h4>\n\n\n\n<p>Let\u2019s say you have some bad news to deliver to your coworker \u2014 you have to say <em>\u201cNo\u201d<\/em> to their idea, for example. <\/p>\n\n\n\n<p>You might be inclined to prolong the conversation or have a really long intro before actually breaking the news to them, like this: <em>\u201cListen, you know how much I value your ideas and how great I think you are. In fact, you\u2019re so great that I regularly tell the higher-ups that they should listen to you. Hey, remember that one time when you had to finish the spreadsheets quickly, and you got the brilliant idea to copy\/paste the parameters so you can go through them quicker? Now that was something!\u201d&nbsp;<\/em><\/p>\n\n\n\n<p>An assertive communicator will never do that. Instead, they\u2019ll <strong>concisely (but respectfully) say what they have<\/strong>, which will look something like this:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cHey, I\u2019m sorry to break this to you, but your idea has been rejected due to the lack of resources. It was a great idea, and I regret that we can\u2019t implement it right now.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\ud83d\udca1 <strong>Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p>Being concise is a great way to break bad news or have difficult conversations. But what happens when the person you\u2019re dealing with is being difficult? To get some help in that area, read our guide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/pumble.com\/blog\/communicate-with-difficult-people\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Deal With Difficult Coworkers: 6 Steps to a Healthier Workspace<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"tip-8-dont-apologize\" class=\"wp-block-heading\">Tip #8: Don\u2019t apologize<\/h3>\n\n\n\n<p>How many times a day do you apologize at work?<\/p>\n\n\n\n<p>Probably too many.<\/p>\n\n\n\n<p>Although you\u2019d think that constantly apologizing is appealing to other people and, thus, one of the characteristics of assertive communication, <strong>avoiding saying <\/strong><strong><em>\u201cSorry\u201d<\/em><\/strong><strong> at work actually makes you more assertive<\/strong> than the other way around.&nbsp;<\/p>\n\n\n\n<p>For example, instead of saying <em>\u201cI\u2019m sorry for being late\u201d <\/em>you can say:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cThank you for your patience.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>Constantly apologizing is an unproductive habit. Workers who constantly apologize <a href=\"https:\/\/hbr.org\/2023\/08\/stop-over-apologizing-at-work\" target=\"_blank\" rel=\"noreferrer noopener\">come across as defensive<\/a> or in the habit of <strong>dwelling on the negatives.<\/strong> This makes it difficult to place focus on what\u2019s important, which is what comes next.&nbsp;<\/p>\n\n\n\n<p>Owning up to your mistakes or shortcomings is better done by <a href=\"https:\/\/pumble.com\/blog\/work-from-home-accountability\/\" target=\"_blank\" rel=\"noreferrer noopener\">holding yourself accountable<\/a> and providing a plan of action that will make up for the mistakes and prevent their reoccurrence.<\/p>\n\n\n\n<h4 id=\"an-example-of-an-assertive-communicator-not-apologizing-but-still-being-accountable\" class=\"wp-block-heading\">An example of an assertive communicator not apologizing (but still being accountable)<\/h4>\n\n\n\n<p>Let\u2019s say you need some help from a coworker \u2014 you\u2019ve hit a roadblock while working on a task and you need some help.&nbsp;<\/p>\n\n\n\n<p>To come across as assertive (rather than passive), instead of saying something along the lines of, <em>\u201cI\u2019m sorry to bother you, but could you help me with\u2026\u201d<\/em> or <em>\u201cSo sorry to add to your busy day, but I need\u2026\u201d<\/em>, ask them for help and thank them for it.&nbsp;<\/p>\n\n\n\n<p>You\u2019ll be surprised how many <em>Sorry<\/em>s during our workday could be exchanged with a \u201c<a href=\"https:\/\/pumble.com\/blog\/say-thank-you-professionally\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Thank you<\/em><\/a><em>\u201d<\/em>.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"630\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Thanking-someone-for-their-help-instead-of-apologizing-for-asking-min-1024x630.png\" alt=\"Thanking someone for their help instead of apologizing for asking for it, shown on Pumble, a business messaging app\n\" class=\"wp-image-12179\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Thanking-someone-for-their-help-instead-of-apologizing-for-asking-min-1024x630.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Thanking-someone-for-their-help-instead-of-apologizing-for-asking-min-300x185.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Thanking-someone-for-their-help-instead-of-apologizing-for-asking-min-768x472.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Thanking-someone-for-their-help-instead-of-apologizing-for-asking-min-18x12.png 18w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Thanking-someone-for-their-help-instead-of-apologizing-for-asking-min.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Thanking someone for their help instead of apologizing for asking for it, shown on Pumble, a business messaging app\n<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Reach out to your coworkers on Pumble<\/a><\/p>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\ud83d\udca1 <strong>Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p>Although you shouldn\u2019t over-apologize at work, you also have to know when and how to say <em>\u201cSorry\u201d<\/em>. Our blog post below can help you with that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/pumble.com\/blog\/say-sorry-professionally\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Apologize Professionally<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"tip-9-remain-calm\" class=\"wp-block-heading\">Tip #9: Remain calm<\/h3>\n\n\n\n<p>Calmness is another defining characteristic of an effective assertive communicator. It is the key ingredient to making all the other techniques function as intended.&nbsp;<\/p>\n\n\n\n<p>If this sounds impossible to accomplish, remember that other assertive communicators you\u2019ve met are also human. No one is immune to negative emotions. However, an assertive communicator will take the time to work through them. Unless it is impossible, <strong>they will not engage in communication until they have regained a proper handle on their emotions<\/strong>.<\/p>\n\n\n\n<h2 id=\"how-to-be-assertive-at-work-without-being-aggressive\" class=\"wp-block-heading\">How to be assertive at work without being aggressive<\/h2>\n\n\n\n<p>For many, the notion of coming off as aggressive is the biggest hurdle standing in the way of achieving assertive communication. But aggression and assertiveness are fundamentally different.<\/p>\n\n\n\n<p>Everything an assertive person does \u2014 from how they hold themselves to how they express their needs \u2014 is different from the behavior an aggressive person exhibits, as illustrated in the table below.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><strong>Assertive communicator<\/strong><\/th><th><strong>Aggressive communicator<\/strong><\/th><\/tr><\/thead><tbody><tr><td>Expresses their needs firmly but respectfully&nbsp;<\/td><td>Forces people to please their own needs with no regard for others\u2019 feelings<\/td><\/tr><tr><td>Compromises frequently, in an effort to reach an optimal solution<\/td><td>Never compromises and is prone to <em>\u201cMy way or the highway\u201d<\/em> behavior<\/td><\/tr><tr><td>Builds new and strengthens existing relationships<\/td><td>Damages existing relationships and debilitates the creation of new ones<\/td><\/tr><tr><td>Uses clear language<\/td><td>Uses strong, aggressive language<\/td><\/tr><tr><td>Builds self-esteem (their own and of others)<\/td><td>Destroys self-esteem (their own and of others)<\/td><\/tr><tr><td>Treats others with respect<\/td><td>Treats others like a bully<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">Assertive vs aggressive communication<\/figcaption><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Aggressive communication<\/strong> is characterized by:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Judgment,&nbsp;<\/li>\n\n\n\n<li>Argumentativeness, and&nbsp;<\/li>\n\n\n\n<li>Disagreements.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Aggressive communicators are also the ones most likely not to allow the other person to get a word in edgewise.<\/p>\n\n\n\n<p>Conversely, <strong>assertive communication<\/strong> is about being:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Honest,&nbsp;<\/li>\n\n\n\n<li>Direct, and&nbsp;<\/li>\n\n\n\n<li>In control of your emotions.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>To ensure you can correctly recognize (and control) your emotions and behavior in the workplace, you should work on your <a href=\"https:\/\/pumble.com\/blog\/emotional-intelligence-in-the-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\">emotional intelligence<\/a> \u2014 as our contributor, <a href=\"https:\/\/www.linkedin.com\/in\/jessicanevitt\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jessica Nevitt<\/a>, SHRM-SCP and Lecturer at the Indiana University Kelley School of Business noted.<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"668\" height=\"668\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Jessica-Nevitt.jpeg\" alt=\"Jessica Nevitt\" class=\"wp-image-12180\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Jessica-Nevitt.jpeg 668w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Jessica-Nevitt-300x300.jpeg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Jessica-Nevitt-150x150.jpeg 150w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Jessica-Nevitt-12x12.jpeg 12w\" sizes=\"auto, (max-width: 668px) 100vw, 668px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cTo be more assertive, it is important to increase personal emotional intelligence. The more aware we are of our emotions, how we react, and how others react to us, the more confident we are in expressing what we need or want in the workplace.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<h3 id=\"examples-of-being-assertive-in-the-workplace-without-being-aggressive\" class=\"wp-block-heading\">Examples of being assertive in the workplace (without being aggressive)<\/h3>\n\n\n\n<p>For those looking for real assertiveness examples, you can take a look at the table below to see how an aggressive and an assertive communicator might react in different situations.&nbsp;<\/p>\n\n\n\n<p>To highlight the differences between them, while also ensuring you don\u2019t go too far (into apathy or people-pleasing), we\u2019ve also included what a passive response might look like.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><strong>Scenario<\/strong><\/th><th><strong>Aggressive response<\/strong><\/th><th><strong>Passive response<\/strong><\/th><th><strong>Assertive response<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>A coworker was late for an important meeting<\/strong><\/td><td>\u201cYou\u2019re always so irresponsible and you never do anything right! I had to cover for you and I looked like an absolute fool!\u201d<\/td><td>\u201cEh, whatever, it doesn\u2019t matter that you were late. I scrambled a bit to keep the meeting on track, but who cares?\u201d<\/td><td>\u201cI\u2019m quite disappointed you were late for the meeting. Would you like us to make a system that will help us to deal with this in the future?\u201d<\/td><\/tr><tr><td><strong>Your manager passes you up for a promotion<\/strong><\/td><td>\u201cWhat do you mean I didn\u2019t get the promotion? I\u2019m the best worker you have! You\u2019ll regret this!\u201d&nbsp;<\/td><td>\u201cWell, I wasn\u2019t really hoping to get a promotion anyway.\u201d<\/td><td>\u201cHey, I would like to schedule a meeting with you to get some feedback on why I wasn\u2019t selected and some guidelines on what I can do differently or better in the future.\u201d<\/td><\/tr><tr><td><strong>Your employee is late for work for the third time in 2 weeks<\/strong><\/td><td>\u201cDo you think your work hours are optional? Well, they aren\u2019t, buddy! You need to get to work when I tell you, not when you think you should!\u201d<\/td><td>\u201cSure, it doesn\u2019t matter, I wasn\u2019t even aware you were late. It\u2019s OK.\u201d<\/td><td>\u201cI noticed this isn\u2019t the first time you didn\u2019t manage to get to work on time. Did something happen? Do you need us to sit down and talk about it?\u201d<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>So, as we can see, what separates assertive communicators from aggressive ones is that they:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Clearly state their needs and feelings,<\/strong><\/li>\n\n\n\n<li><strong>Don\u2019t force their opinions on others,&nbsp;<\/strong><\/li>\n\n\n\n<li><strong>Acknowledge the needs and opinions of others, instead of disregarding them, <\/strong>and<\/li>\n\n\n\n<li><strong>Offer solutions.<\/strong><\/li>\n<\/ul>\n\n\n\n\n<div class=\"banner banner-dark pumble-gradient-landing-3\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">Simplify work with Pumble by CAKE.com<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Strengthen your team. Try Pumble, the all-in-one communication app.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\" target=\"_blank\">Learn more<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-bottom \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-3@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-3.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h2 id=\"benefits-of-assertive-communication-for-remote-workers\" class=\"wp-block-heading\">Benefits of assertive communication for remote workers<\/h2>\n\n\n\n<p>Now that we\u2019ve seen how to be assertive in the workplace (with examples), it\u2019s time to answer the question of, <em>\u201cWhy bother?\u201d<\/em><\/p>\n\n\n\n<p>According to Mayo Clinic, the benefits of assertive communication on our emotional well-being are profound. More importantly, they aren\u2019t limited to the workplace.&nbsp;<\/p>\n\n\n\n<p>By following the tips in this blog post and becoming a more assertive communicator, you\u2019ll be able to enjoy the following benefits:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Increased self-confidence,<\/strong><\/li>\n\n\n\n<li><strong>Higher job satisfaction, <\/strong>and<\/li>\n\n\n\n<li><strong>Profound introspection.<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 id=\"benefit-1-increased-self-confidence\" class=\"wp-block-heading\">Benefit #1: Increased self-confidence<\/h3>\n\n\n\n<p>Most often, it is passive communicators who are looking to become more assertive. Passive communication is marked by placing the needs of others before your own, whereas assertive communication balances your needs with the needs of others.<\/p>\n\n\n\n<p>This requires <strong>learning to <\/strong><a href=\"https:\/\/pumble.com\/blog\/self-advocacy\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>stick up for yourself<\/strong><\/a>. Passive communicators avoid conflict at all costs, but the great thing about assertive communication is that it\u2019s not conflict-driven. For example, by following our tips you\u2019ll learn how to say <em>\u201cNo\u201d<\/em> in a manner that won\u2019t offend any reasonably-minded individual.<\/p>\n\n\n\n<p>Learning to stand up for yourself like this will inevitably <strong>boost your self-confidence and self-esteem levels, which can help you <\/strong><a href=\"https:\/\/my.uq.edu.au\/information-and-services\/student-support\/health-and-wellbeing\/self-help-resources\/self-esteem-and-self-confidence\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>lead a more fulfilling life<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<h3 id=\"benefit-2-higher-job-satisfaction\" class=\"wp-block-heading\">Benefit #2: Higher job satisfaction<\/h3>\n\n\n\n<p>Few people enjoy conflict, but avoiding it isn\u2019t the solution. By learning <a href=\"https:\/\/pumble.com\/blog\/phrases-to-use-to-diffuse-conflict-at-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">how to effectively deal with conflict<\/a> when it arises, <strong>assertive communicators can feel less stressed while working<\/strong>.&nbsp;<\/p>\n\n\n\n<p>As our contributor, Dr. Gilman, stated, conflict resolution and subsequent diminishing of stress is a major benefit of assertiveness \u2014 assertive communicators can overcome conflict or even prevent it in the first place.<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman.jpeg\" alt=\"Dr. Deborah Gilman\" class=\"wp-image-12172\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman.jpeg 800w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-300x300.jpeg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-150x150.jpeg 150w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-768x768.jpeg 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/10\/Dr.-Deborah-Gilman-12x12.jpeg 12w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>\u201cAssertive communication can prevent conflicts from escalating into larger issues. By respectfully addressing concerns and opinions upfront, potential conflicts are nipped in the bud. This proactive, assertive approach <\/em><a href=\"https:\/\/pumble.com\/blog\/building-trust-in-virtual-teams\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>builds trust among team members<\/em><\/a><em> and prevents resentments from festering.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Anything that reduces stress and burnout is bound to <strong>lead to higher job satisfaction<\/strong>, especially in a remote work environment where over <a href=\"https:\/\/img1.wsimg.com\/blobby\/go\/6c37d4f0-7b8a-4dd3-afb8-0a1b504af624\/The%20State%20of%20Workplace%20Burnout%202023%20v7%20(1).pdf\" target=\"_blank\" rel=\"noreferrer noopener\">85% of all workers<\/a> suffer from these issues (compared to less than 70% of in-person employees).<\/p>\n\n\n\n\n<div class=\"banner banner-dark pumble-gradient-features\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">Empower team communication<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Effortless collaboration and communication. Try Pumble.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\" target=\"_blank\">Learn more<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-middle \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/features@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/features.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h3 id=\"benefit-3-more-profound-introspection\" class=\"wp-block-heading\">Benefit #3: More profound introspection<\/h3>\n\n\n\n<p>Because none of the other types of communication (passive, aggressive, or passive-aggressive) promote the actual articulation of feelings, they don\u2019t provide fertile ground for introspection.<\/p>\n\n\n\n<p>A strong understanding of oneself is essential for an assertive communicator \u2014 they need to know:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Where their boundaries are,&nbsp;<\/li>\n\n\n\n<li>What makes them tick (so they can effectively manage it), and&nbsp;<\/li>\n\n\n\n<li>What their strengths and weaknesses are.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>These qualities are also invaluable to the peaceful pursuit of one\u2019s dreams.<\/p>\n\n\n\n<h2 id=\"pumble-by-cake-com-an-effective-means-of-assertive-communication\" class=\"wp-block-heading\">Pumble by CAKE.com: An effective means of assertive communication<\/h2>\n\n\n\n<p>The <a href=\"https:\/\/pumble.com\/blog\/negative-and-positive-communication-in-the-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\">detriments of poor communication<\/a> are many, not least of which is monetary loss. With poor communicators in the team, the chances for miscommunication are higher.&nbsp;<\/p>\n\n\n\n<p>One of the best ways to improve your assertiveness is by <strong>maintaining an open line of communication with your coworkers and employees<\/strong>.<\/p>\n\n\n\n<p>And what better way to do that than with <a href=\"https:\/\/pumble.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pumble<\/a> by <a href=\"https:\/\/cake.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">CAKE.com<\/a>, a team communication and <a href=\"https:\/\/pumble.com\/team-collaboration-software\" target=\"_blank\" rel=\"noreferrer noopener\">collaboration app<\/a> that is the backbone of many remote, hybrid, and on-site teams, as it allows them to directly communicate with each other via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Direct messages,<\/strong><\/li>\n\n\n\n<li><strong>Threads,<\/strong><\/li>\n\n\n\n<li><strong>Channels<\/strong><\/li>\n\n\n\n<li><strong>Audio calls, and<\/strong><\/li>\n\n\n\n<li><strong>Video conference calls.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>What\u2019s more, Pumble helps assertive communicators make their boundaries known by offering:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Different statuses,<\/li>\n\n\n\n<li>Scheduled messages,&nbsp;<\/li>\n\n\n\n<li>Unlimited message history that allows asynchronous communication, and&nbsp;<\/li>\n\n\n\n<li>Comprehensive notification settings.<\/li>\n<\/ul>\n\n\n\n<p>Easy to use and customizable, Pumble is the ideal tool for assertive communication. See how it can transform your team communication and collaboration \u2014 try Pumble today!<\/p>\n\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Get started with Pumble<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Find out what the benefits of assertive communication are and get the best examples and tips on how to be more assertive at work.<\/p>\n","protected":false},"author":9,"featured_media":13252,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-499","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-tips"],"acf":[],"_links":{"self":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts\/499","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/comments?post=499"}],"version-history":[{"count":36,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts\/499\/revisions"}],"predecessor-version":[{"id":23468,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts\/499\/revisions\/23468"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/media\/13252"}],"wp:attachment":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/media?parent=499"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/categories?post=499"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/tags?post=499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}