Does she always start her emails in that fashion? <\/p>\n\n\n\n
Or is she being sarcastic? <\/p>\n\n\n\n
When you write emails, do you contemplate all the ways they could be misinterpreted? <\/p>\n\n\n\n
If your answer is \u201cYes\u201d, <\/em>maybe you should consider the good old way of communication \u2014 a thingamajig called a telephone.<\/p>\n\n\n\n Remember that device? <\/p>\n\n\n\n According to Workplace Communication Statistics 2025<\/a>, although still present as a form of communication in the workplace, phone calls have a share of only 6%<\/strong>. <\/p>\n\n\n\n Even though phone calls aren\u2019t a favorite communication method among millennials \u2014 the most prevalent generation in the US labor force \u2014 maybe we should give them a second chance.<\/p>\n\n\n\n In this blog post, we\u2019ll help you decide when to pick up the phone instead of writing an email.<\/p>\n\n\n\n You\u2019ll learn:<\/p>\n\n\n\n Let\u2019s dive right in!<\/p>\n\n\n Hands up who amongst you have made a business phone call in the last week? <\/p>\n\n\n\n I bet I don\u2019t see many hands in the air. (OK, that\u2019s because this is a text \u2014 but you get my point.)<\/p>\n\n\n\n Anyway, believe it or not, a phone call is sometimes <\/strong>better than an email<\/strong><\/a>.<\/p>\n\n\n\n Let\u2019s explore a few situations when calling might be the smarter move.<\/p>\n\n\n\n\n Improve collaboration and cut down on emails by moving your team communication to Pumble.<\/p>\n\n Although emojis are widely used in correspondence \u2014 to illustrate, 77% of people reported using emojis at work<\/a> \u2014 sometimes, they just don\u2019t have enough power to convey tone.<\/p>\n\n\n\n Namely, in his book The Universal Sense: How Hearing Shapes the Mind<\/em><\/a>, Seth Horowitz, an auditory neuroscientist, explains that we\u2019re picking and processing heard information in only about 50 milliseconds or less. <\/p>\n\n\n\n Aside from that, we\u2019re also picking up emotional signals from people we listen to. <\/p>\n\n\n\n That\u2019s the nuance we often lack when using emails to communicate with colleagues or business associates. <\/p>\n\n\n\n No matter how careful you are when concocting an email, unfortunately, there\u2019s always room for miscommunication<\/a>. <\/p>\n\n\n\n In contrast, a phone conversation gives you plenty of opportunities to communicate beyond words \u2014 using the tone and rhythm of your voice, as well as pauses. <\/p>\n\n\n\n You\u2019re surely familiar with that overwhelming feeling of despair when, after a long thread of emails, you still haven\u2019t completed a single conversation.<\/p>\n\n\n\n The correspondence can drag on for hours \u2014 or even days \u2014 until you finally reach an understanding.<\/p>\n\n\n\n That\u2019s all fine and dandy if you have all the time in the world. <\/p>\n\n\n\n But what happens when you need to resolve a problem as soon as possible?<\/p>\n\n\n\n A good old telephone call comes to the rescue \u2014 in a matter of minutes, you get your answers, exchange some light banter, and you\u2019re done. <\/p>\n\n\n\n Not to mention that a phone call is the best way to avoid misunderstandings<\/strong> \u2014 since you can nip them in the bud, if they occur at all.<\/p>\n\n\n\n Skip the email back-and-forth with Pumble<\/a><\/p>\n\n\n\n The speed of communication inherent to a phone call is maybe the best argument for using phone calls when you expect the other person to have follow-up questions.<\/p>\n\n\n\n So, when deciding on whether to send an email or make a phone call, evaluate the problem you\u2019re dealing with<\/strong>.<\/p>\n\n\n\n Figure out whether the matter is a bit complex or requires further explanation. If so, our advice is to pick up the phone and make your lives easier by avoiding an endless email exchange. <\/p>\n\n\n\n If you like to chit-chat a bit with colleagues before moving on to more pressing matters, look no further than your phone.<\/p>\n\n\n\n It lets you build stronger relationships<\/strong> with your teammates or business partners and avoid sterile business exchanges. <\/p>\n\n\n\n In contrast, email is too impersonal<\/strong> \u2014 it\u2019s difficult to chat about non-work-related stuff in a business email. <\/p>\n\n\n\n This leads us to our next case when a phone call is a better option than an email. <\/p>\n\n\n\n Unlike email, a phone call lets you adjust your message based on the other party\u2019s reaction<\/strong>. <\/p>\n\n\n\n You can be more direct \u2014 or even blunt \u2014 if the situation calls for this kind of behavior.<\/p>\n\n\n\n On the other hand, you can also soften your tone of voice and switch to euphemisms if you notice the other person is being too sensitive about what you\u2019re saying. <\/p>\n\n\n\n Aside from that, email can never offer the other person the comfort of a warm and friendly voice<\/strong>, which is sometimes more than needed. <\/p>\n\n\n\n In any case, when the information in question is personal or sensitive, a phone call is certainly a preferable business communication<\/a> method.<\/p>\n\n\n\n In the paragraphs above, we\u2019ve covered a few cases when a phone call is better than an email. <\/p>\n\n\n\n However, sometimes situations you find yourself in are not so clear-cut. <\/p>\n\n\n\n Don\u2019t worry \u2014 we have a cheat sheet for when you\u2019re unsure whether to send an email or make a phone call.<\/p>\n\n\n\n\n
![\"how](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/09\/Phone-Number-1.jpg\")
<\/figure>\n<\/div>\n\n\nWhen is a phone call better than an email?<\/h2>\n\n\n\n
![\"Illustration\"](\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/default@2x.png)
\n <\/picture>\n <\/div>\n<\/div>\n \n\n\n\nCase #1: When emojis aren\u2019t enough to convey tone<\/h3>\n\n\n\n
Case #2: When you want to get things resolved quickly<\/h3>\n\n\n\n
Case #3: When you expect there will be questions<\/h3>\n\n\n\n
Case #4: When you want to build camaraderie<\/h3>\n\n\n\n
Case #5: When the matter is personal or sensitive<\/h3>\n\n\n\n
Should I send an email or make a phone call?<\/h2>\n\n\n\n
![\"Illustration\"](\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/templates@2x.png)
\n <\/picture>\n <\/div>\n<\/div>\n \n\n\n\n![\"Asking](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/09\/Asking-for-a-phone-number-via-Pumble-a-team-communication-app.png\")
![\"Phone](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/09\/Phone-number-in-the-description-in-Pumble.png\")
![\"Reassuring](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/09\/Reassuring-the-recipient-before-asking-for-their-phone-number-in-a-Pumble-thread.png\")
![\"Illustration\"](\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-1@2x.png)
\n <\/picture>\n <\/div>\n<\/div>\n \n\n\n\n![\"Channels,](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2022\/09\/Channels-threads-and-DMs.png\")