{"id":8023,"date":"2023-04-11T14:38:58","date_gmt":"2023-04-11T14:38:58","guid":{"rendered":"https:\/\/pumble.com\/blog\/?p=8023"},"modified":"2026-03-27T12:05:19","modified_gmt":"2026-03-27T12:05:19","slug":"feedback-vs-feedforward","status":"publish","type":"post","link":"https:\/\/pumble.com\/blog\/feedback-vs-feedforward\/","title":{"rendered":"Feedback vs Feedforward: Moving From Feedback to Feedforward"},"content":{"rendered":"\n<p>We cannot change the past, but we <em>can<\/em> influence our future. So, why are we so dead set on feedback \u2014 which deals with our past performance?<\/p>\n\n\n\n<p>And, do we have an alternative?<\/p>\n\n\n\n<p>Sure we do!&nbsp;<\/p>\n\n\n\n<p>Feedforward comes to the rescue!&nbsp;<\/p>\n\n\n\n<p>If you\u2019re not sure what this concept means, worry not \u2014 just sit back, relax, and read this blog post.<\/p>\n\n\n\n<p>We\u2019ll cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What feedback and feedforward are,<\/li>\n\n\n\n<li>Examples of feedback and feedforward,<\/li>\n\n\n\n<li>5 reasons for switching from feedback to feedforward,<\/li>\n\n\n\n<li>6 essential components of feedforward, and<\/li>\n\n\n\n<li>6 steps for conducting feedforward.<\/li>\n<\/ul>\n\n\n\n<p>Let\u2019s get started!<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"600\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Feedback-vs-feedforward-cover.png\" alt=\"Feedback vs feedforward - cover\" class=\"wp-image-8026\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Feedback-vs-feedforward-cover.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Feedback-vs-feedforward-cover-300x150.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Feedback-vs-feedforward-cover-1024x512.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Feedback-vs-feedforward-cover-768x384.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Feedback-vs-feedforward-cover-18x9.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n<h2 id=\"what-are-feedback-and-feedforward\" class=\"wp-block-heading\">What are feedback and feedforward?<\/h2>\n\n\n\n<p><strong>Feedback<\/strong> is a comment on <strong>an action or behavior that already happened<\/strong>, with the purpose of helping the receiver of the feedback become better in the future.&nbsp;<\/p>\n\n\n\n<p>Of course, if you want to achieve your goals, you need to know <em>how<\/em> you\u2019re doing your job. You have to know whether your <a href=\"https:\/\/pumble.com\/blog\/virtual-performance-review\/\" target=\"_blank\" rel=\"noreferrer noopener\">manager is satisfied with your performance<\/a>.&nbsp;<\/p>\n\n\n\n<p>However, the trouble is, feedback is <strong>too focused on past events<\/strong>.&nbsp;<\/p>\n\n\n\n<p><strong>Feedforward<\/strong>, on the other hand, is a relatively new term, developed by Marshall Goldsmith, a business educator and coach. Instead of commenting on actions and behavior from the past, feedforward provides comments for <strong>the improvement of an ongoing action or behavior<\/strong>.<\/p>\n\n\n\n<p>This type of assessment is more constructive, as it helps you improve yourself on the go, while you\u2019re doing the said task.&nbsp;&nbsp;<\/p>\n\n\n\n<p>If you\u2019re not sure what the difference between these two terms is, we\u2019re here to shed some more light.&nbsp;<\/p>\n\n\n\n\n<div class=\"banner banner-dark pumble-gradient-default\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">Free team communication app<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Improve collaboration and cut down on emails by moving your team communication to Pumble.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-right \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/default@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/default.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h3 id=\"whats-the-difference-between-feedback-and-feedforward\" class=\"wp-block-heading\">What&#8217;s the difference between feedback and feedforward?<\/h3>\n\n\n\n<p>In the podcast <a href=\"https:\/\/www.cultofpedagogy.com\/feedforward\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>The Cult of Pedagogy<\/em><\/a>, in an episode dedicated to feedforward, Joe Hirsch, an expert on leadership and communication, highlights the most important difference between feedback and feedforward \u2014 <strong>different focus<\/strong>.&nbsp;<\/p>\n\n\n\n<p>Namely, <strong>the focus of feedback is on the past, while the focal point of feedforward is the future.&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p>Although the most important, that is by no means the only difference between these two terms.<\/p>\n\n\n\n<p>Here are the most prominent ones.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Feedback-vs-Feedforward-2.png\" alt=\"Feedback vs Feedforward\" class=\"wp-image-8052\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Feedback-vs-Feedforward-2.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Feedback-vs-Feedforward-2-300x200.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Feedback-vs-Feedforward-2-1024x683.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Feedback-vs-Feedforward-2-768x512.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Feedback-vs-Feedforward-2-18x12.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Feedback vs feedforward<\/figcaption><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The difference is probably much clearer to you by now, but, just to be on the safe side, in the following paragraphs, we\u2019ll consider some examples of both feedback and feedforward.&nbsp;<\/p>\n\n\n\n<h3 id=\"examples-of-feedback-and-feedforward\" class=\"wp-block-heading\">Examples of feedback and feedforward<\/h3>\n\n\n\n<p>To make sure you\u2019re crystal clear about the difference between feedback and feedforward, let\u2019s look at some examples.&nbsp;<\/p>\n\n\n\n<p>\ud83d\udd38<strong>An example of feedback<\/strong><\/p>\n\n\n\n<p>Nora is a new sales representative in a vending machine company. Today, she had her first presentation to a possible client. Her manager Katie was also on the call, after which she gave Nora some feedback on how it all went via <a href=\"https:\/\/pumble.com\/business-messaging-app\" target=\"_blank\" rel=\"noreferrer noopener\">Pumble, a business messaging app<\/a> by <a href=\"https:\/\/cake.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">CAKE.com<\/a>.\u00a0<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"635\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/An-example-of-feedback-on-Pumble-a-business-messaging-app.png\" alt=\"An example of feedback on Pumble, a business messaging app\" class=\"wp-image-8029\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/An-example-of-feedback-on-Pumble-a-business-messaging-app.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/An-example-of-feedback-on-Pumble-a-business-messaging-app-300x159.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/An-example-of-feedback-on-Pumble-a-business-messaging-app-1024x542.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/An-example-of-feedback-on-Pumble-a-business-messaging-app-768x406.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/An-example-of-feedback-on-Pumble-a-business-messaging-app-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">An example of feedback on Pumble, a business messaging app<\/figcaption><\/figure>\n<\/div>\n\n\n<p>As you can see, <strong>the focus is on a past event<\/strong>. Also, this may feel a bit personal, and Katie doesn\u2019t provide Nora with any plan of action.<\/p>\n\n\n\n<p>\ud83d\udd38<strong>An example of feedforward<\/strong><\/p>\n\n\n\n<p>Nora is a new sales representative, and she\u2019s getting ready to pitch a sales presentation to a potential client next Monday.&nbsp;<\/p>\n\n\n\n<p>Katie, her manager, is aware that it\u2019s Nora\u2019s first time leading such a presentation, so she suggests they do a mock presentation on Friday. During that mock presentation, she would practice feedforward. In other words, she\u2019ll help Nora deal with potential problems before they arise.&nbsp;<\/p>\n\n\n\n<p>Let\u2019s look at this Pumble example.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"623\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/An-example-of-feedforward-on-Pumble-a-business-messaging-app.png\" alt=\"An example of feedforward on Pumble, a business messaging app\" class=\"wp-image-8030\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/An-example-of-feedforward-on-Pumble-a-business-messaging-app.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/An-example-of-feedforward-on-Pumble-a-business-messaging-app-300x156.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/An-example-of-feedforward-on-Pumble-a-business-messaging-app-1024x532.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/An-example-of-feedforward-on-Pumble-a-business-messaging-app-768x399.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/An-example-of-feedforward-on-Pumble-a-business-messaging-app-18x9.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">An example of feedforward on Pumble, a business messaging app<\/figcaption><\/figure>\n<\/div>\n\n\n<p>In this example, Katie\u2019s concern is with <strong>the future<\/strong> \u2014 she takes much-needed steps to prevent any mistakes and inconveniences. She even has some tips for battling anxiety. Kudos to you, Katie!&nbsp;<\/p>\n\n\n\n<p>\u2014<\/p>\n\n\n\n<p>Now that we know the definitions of both feedback and feedforward, as well as the main differences between them, it\u2019s time we consider the main reasons for switching from feedback to feedforward.<\/p>\n\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Exchange constructive feedback and feedforward on Pumble<\/a><\/p>\n\n\n\n<h2 id=\"why-switch-from-feedback-to-feedforward\" class=\"wp-block-heading\">Why switch from feedback to feedforward?<\/h2>\n\n\n\n<p>When we receive negative feedback, our brain releases a <a href=\"https:\/\/www.researchgate.net\/publication\/43019949_Stress_Reduces_Use_of_Negative_Feedback_in_a_Feedback-Based_Learning_Task\" target=\"_blank\" rel=\"noreferrer noopener\">stress hormone called cortisol<\/a>. This makes us defensive and unable to think clearly about our next steps.&nbsp;<\/p>\n\n\n\n<p>In his book <a href=\"https:\/\/www.goodreads.com\/en\/book\/show\/33584293-the-feedback-fix\" target=\"_blank\" rel=\"noreferrer noopener\"><em>The Feedback Fix<\/em><\/a>, Joe Hirsch colorfully illustrates what it\u2019s like to give feedback to someone:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cGiving feedback to others about things they can\u2019t change is like asking them to step out from a block of cement that has already set.\u201d&nbsp;<\/em><br><\/p>\n<\/blockquote>\n\n\n\n<p>Not a pretty situation to find yourself in, right?<\/p>\n\n\n\n<p>That\u2019s why we\u2019ll consider some of the benefits of feedforward.&nbsp;<\/p>\n\n\n\n<h3 id=\"benefit-1-feedforward-is-future-oriented\" class=\"wp-block-heading\">Benefit #1: Feedforward is future-oriented<\/h3>\n\n\n\n<p>In the previously mentioned podcast, Joe Hirsch calls people who give feedback <em>\u201cwindow gazers\u201d<\/em> \u2014 people who just stare through their window and tell you what they see. A pretty passive role, which reminds me of Hitchcock&#8217;s <em>Rear Window.<\/em><\/p>\n\n\n\n<p>On the other hand, according to Hirsch, those who give feedforward are <em>\u201cmirror holders\u201d<\/em>. They just hold the mirror up to others, so they can see for themselves what they can do in the future, to make things better.<\/p>\n\n\n\n<p>Future is the keyword here.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Namely, feedforward is focused on the things that can be improved, instead of positive or negative feedback on actions from the past.&nbsp;<\/p>\n\n\n\n<p>Or, as our contributor <a href=\"https:\/\/www.linkedin.com\/in\/michaelcoopcooper\/\" target=\"_blank\" rel=\"noreferrer noopener\">Michael O. Cooper<\/a>, an Executive Coach, would put it:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"301\" height=\"301\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Michael-O.-Cooper.jpeg\" alt=\"Michael O. Cooper\" class=\"wp-image-8031\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Michael-O.-Cooper.jpeg 301w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Michael-O.-Cooper-150x150.jpeg 150w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Michael-O.-Cooper-12x12.jpeg 12w\" sizes=\"auto, (max-width: 301px) 100vw, 301px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cFeedforward also helps leaders keep themselves and their teams aligned on future-focused solutions instead of simply focusing on past mistakes, creating a positive work environment where people feel supported and aligned with their leader\u2019s overall goals.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In other words, a <a href=\"https:\/\/pumble.com\/blog\/positive-work-environment\/\" target=\"_blank\" rel=\"noreferrer noopener\">positive work environment<\/a> is another welcome consequence of practicing feedforward.&nbsp;<\/p>\n\n\n\n<h3 id=\"benefit-2-feedforward-is-not-judgmental\" class=\"wp-block-heading\">Benefit #2: Feedforward is not judgmental<\/h3>\n\n\n\n<p>As opposed to feedback, feedforward is not judgmental.<\/p>\n\n\n\n<p>It doesn\u2019t reinforce negative interpersonal relationships among employees.&nbsp;<\/p>\n\n\n\n<p>For instance, when we hear about our mistakes from the past (aka those we cannot fix), a certain feeling called <a href=\"https:\/\/www.psychologytoday.com\/intl\/basics\/learned-helplessness\" target=\"_blank\" rel=\"noreferrer noopener\">learned helplessness<\/a> arises in us. We feel that we can\u2019t do anything about our mistakes and give up.&nbsp;<\/p>\n\n\n\n<p>On the other hand, feedforward is <strong>empowering<\/strong>.&nbsp;<\/p>\n\n\n\n<p>Namely, when we receive this type of assessment, in a way, we get instructions on what to do in the future, when faced with a problem.&nbsp;<\/p>\n\n\n\n<p>This also helps <a href=\"https:\/\/pumble.com\/blog\/building-trust-in-virtual-teams\/\" target=\"_blank\" rel=\"noreferrer noopener\">build trust in teams<\/a> and leads to better overall performance.<\/p>\n\n\n\n<h3 id=\"benefit-3-feedforward-helps-you-discover-leaders-in-your-team\" class=\"wp-block-heading\">Benefit #3: Feedforward helps you discover leaders in your team<\/h3>\n\n\n\n<p>Maybe the most positive advantage of feedforward, in comparison to feedback, is the fact that it can help you discover who among your teammates has <strong>the <\/strong><a href=\"https:\/\/pumble.com\/blog\/emergent-leadership\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>potential to be the leader<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<p>In other words, you don\u2019t manage other people\u2019s performance but rather develop their talent. This reinforces the <a href=\"https:\/\/hbr.org\/2016\/01\/what-having-a-growth-mindset-actually-means\" target=\"_blank\" rel=\"noreferrer noopener\">growth mindset<\/a> in your teammates \u2014 your colleagues believe their talents can be developed.&nbsp;<\/p>\n\n\n\n<p>Also, they\u2019ll have the necessary tools to avoid the mistakes they were making, as feedforward gives them <strong>new methods that can help them solve problems<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\ud83d\udca1 <strong>Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p>One of the most important soft skills all leaders should possess is good communication with their employees. We have the perfect blog post to help you improve your leadership communication skills:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/pumble.com\/blog\/communication-styles-for-leaders\/\" target=\"_blank\" rel=\"noreferrer noopener\">Skills, strategies, and tips for improving leadership communication<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"benefit-4-feedforward-encourages-growth\" class=\"wp-block-heading\">Benefit #4: Feedforward encourages growth<\/h3>\n\n\n\n<p>Feedforward helps employees grow and provides them with guidance, as our contributors noticed.<\/p>\n\n\n\n<p>Namely, in our search for answers, we contacted <a href=\"https:\/\/www.linkedin.com\/in\/smitadasjain\/\" target=\"_blank\" rel=\"noreferrer noopener\">Smita D Jain<\/a>, Founder and CEO at Empower Yourself and Executive Coach, who told us:&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"447\" height=\"448\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Smita-D-Jain.png\" alt=\"Smita D Jain\" class=\"wp-image-8036\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Smita-D-Jain.png 447w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Smita-D-Jain-300x300.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Smita-D-Jain-150x150.png 150w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Smita-D-Jain-12x12.png 12w\" sizes=\"auto, (max-width: 447px) 100vw, 447px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cFeedforward focuses on future-oriented goals and provides <\/em><a href=\"https:\/\/pumble.com\/blog\/remote-constructive-feedback\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>constructive feedback<\/em><\/a><em> on how to improve future performance, rather than dwelling on past mistakes.&nbsp;<\/em><\/p>\n\n\n\n<p><em>It is a powerful tool for motivating employees and encouraging positive change.&nbsp;<\/em><\/p>\n\n\n\n<p><em>It also helps shift the focus towards solutions and possibilities, rather than problems and limitations, which can enhance the team experience and improve outcomes.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Similarly, <a href=\"https:\/\/www.linkedin.com\/in\/penny-sinclair-5b127226b\/\" target=\"_blank\" rel=\"noreferrer noopener\">Penny Sinclair<\/a>, HR Manager at Worth It Media, shared with us that, when contemplating whether to choose feedback or feedforward, we should consider our current performance management system and goals. She elaborates:&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"399\" height=\"400\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Penny-Sinclair.jpeg\" alt=\"Penny Sinclair\" class=\"wp-image-8037\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Penny-Sinclair.jpeg 399w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Penny-Sinclair-300x300.jpeg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Penny-Sinclair-150x150.jpeg 150w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Penny-Sinclair-12x12.jpeg 12w\" sizes=\"auto, (max-width: 399px) 100vw, 399px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cFeedforward is more effective in certain situations, such as when employees need guidance for improvement or are new to their role.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Our next contributor, <a href=\"https:\/\/www.linkedin.com\/in\/shirley-borg\/\" target=\"_blank\" rel=\"noreferrer noopener\">Shirley Borg<\/a>, Head of Human Resources at Energy Casino, adds something similar:&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"340\" height=\"340\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Shirley-Borg.jpeg\" alt=\"Shirley Borg\" class=\"wp-image-8038\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Shirley-Borg.jpeg 340w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Shirley-Borg-300x300.jpeg 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Shirley-Borg-150x150.jpeg 150w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Shirley-Borg-12x12.jpeg 12w\" sizes=\"auto, (max-width: 340px) 100vw, 340px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cFeedforward can be more focused on future goals and potential improvements, which can be helpful for employees who are already doing well and looking to enhance their skills even further.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>As you can see, our experts agree that a feedforward assessment is a useful tool in helping employees further develop their skills.&nbsp;<\/p>\n\n\n\n<h3 id=\"benefit-5-feedforward-promotes-psychological-safety-and-open-communication\" class=\"wp-block-heading\">Benefit #5: Feedforward promotes psychological safety and open communication<\/h3>\n\n\n\n<p>Last but not least, feedforward is a very effective tool for fostering psychological safety at work.&nbsp;<\/p>\n\n\n\n<p>In Michael O. Cooper\u2019s words:&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"301\" height=\"301\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Michael-O.-Cooper.jpeg\" alt=\"Michael O. Cooper\" class=\"wp-image-8031\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Michael-O.-Cooper.jpeg 301w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Michael-O.-Cooper-150x150.jpeg 150w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Michael-O.-Cooper-12x12.jpeg 12w\" sizes=\"auto, (max-width: 301px) 100vw, 301px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cFeedforward promotes psychological safety, trust, and alignment between modern leaders and their teams through proactive performance conversations. By implementing feedforward, leaders can foster performance conversations that strengthen organizational motivation and engagement.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>He further elaborates on the role feedforward plays in nurturing open communication among the team members:&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"301\" height=\"301\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Michael-O.-Cooper.jpeg\" alt=\"Michael O. Cooper\" class=\"wp-image-8031\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Michael-O.-Cooper.jpeg 301w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Michael-O.-Cooper-150x150.jpeg 150w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Michael-O.-Cooper-12x12.jpeg 12w\" sizes=\"auto, (max-width: 301px) 100vw, 301px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cMost importantly, feedforward fosters openness and honesty between leaders and their teams, helping them collaborate and communicate effectively to face difficult situations together, instead of avoiding those conversations altogether or working in a splintered, inefficient manner.\u201d<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>According to Cooper, <a href=\"https:\/\/pumble.com\/learn\/communication\/effective-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">effective communication<\/a> is paramount in overcoming any problems that might arise.&nbsp;<\/p>\n\n\n\n\n<div class=\"banner banner-dark pumble-gradient-landing-1\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">Empower team communication<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Discuss, share &amp; collaborate effectively with Pumble, a team communication app by CAKE.com.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\" target=\"_blank\">Explore<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-stretch \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-1@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-1.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h2 id=\"6-essential-components-of-feedforward\" class=\"wp-block-heading\">6 Essential components of feedforward<\/h2>\n\n\n\n<p>Practicing feedforward can be a walk in the park if you familiarize yourself with its basic elements, that is, the characteristics of feedforward that make it so effective.&nbsp;<\/p>\n\n\n\n<p>To do that, Joe Hirsch suggests that we <strong>fix what\u2019s broken<\/strong>. In this case, feedback is \u201cbroken\u201d, so we have to \u201crepair\u201d it. Or, more accurately, R-E-P-A-I-R it.&nbsp;<\/p>\n\n\n\n<p>You got that right!&nbsp;<\/p>\n\n\n\n<p>Namely, Hirsch offers an acronym that can help us better understand feedforward. According to him, feedforward:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>R <\/strong>\u2014<em> <\/em>regenerates talent,<\/li>\n\n\n\n<li><strong>E <\/strong>\u2014<strong> <\/strong>expands possibilities,&nbsp;<\/li>\n\n\n\n<li><strong>P <\/strong>\u2014<strong> <\/strong>is particular,<\/li>\n\n\n\n<li><strong>A <\/strong>\u2014<strong><em> <\/em><\/strong>is authentic,&nbsp;<\/li>\n\n\n\n<li><strong>I <\/strong>\u2014 makes an impact, and<\/li>\n\n\n\n<li><strong>R <\/strong>\u2014 refines team dynamic.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Now that we know the meaning of this acronym, let\u2019s get into a little more detail.&nbsp;<\/p>\n\n\n\n<h3 id=\"component-1-feedforward-regenerates-talent\" class=\"wp-block-heading\">Component #1: Feedforward regenerates talent<\/h3>\n\n\n\n<p>According to a survey <em>Attracting and Retaining Millennial Professionals<\/em>, conducted by Robert Walters, 91% of millennials consider career progression a top priority.<\/p>\n\n\n\n<p>If we take into account that feedforward is all about growth and development, it\u2019s clear its role in <a href=\"https:\/\/pumble.com\/blog\/employee-communication-and-engagement\/\" target=\"_blank\" rel=\"noreferrer noopener\">employee engagement<\/a> and satisfaction is paramount.&nbsp;<\/p>\n\n\n\n<p>So, forget about foosball tables and focus on providing your employees with feedforward \u2014 it will help them develop their skills.&nbsp;<\/p>\n\n\n\n<h3 id=\"component-2-feedforward-expands-possibilities\" class=\"wp-block-heading\">Component #2: Feedforward expands possibilities<\/h3>\n\n\n\n<p>As opposed to feedback, feedforward doesn\u2019t point to problems, but rather helps your employees expand on their ideas.&nbsp;<\/p>\n\n\n\n<p>In the previously mentioned book The Feedback Fix, Hirsch illustrates this point using Pixar studio\u2019s concept called \u201cplussing\u201d.<\/p>\n\n\n\n<p>Namely, at the end of the day, Pixar\u2019s employees gather around to critique one another\u2019s work, in order to improve it. There\u2019s only one rule: when pointing out a problem in someone\u2019s work, the employees have to propose an alternative solution. They have to add their own idea to the existing one, thereby expanding possibilities for development.<\/p>\n\n\n\n<p>The concept of \u201cplussing\u201d can easily be applied in any type of business meetings. Simply, instead of rejecting your colleagues\u2019 ideas, you can try modifying them. For instance, instead of <em>\u201cI don\u2019t like that idea. It\u2019s not feasible.\u201d<\/em>, you can say <em>\u201cInteresting! Maybe we could make this minor change and try implementing it?\u201d<\/em><\/p>\n\n\n\n<p>Hirsch distinguishes between <strong>silencers<\/strong> \u2014 closed and negative reactions \u2014 and <strong>amplifiers<\/strong> \u2014 open and positive responses. Let\u2019s take a look at the table below, for further clarification.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><strong>Silencers (-)<\/strong><\/th><th><strong>Amplifiers (+)<\/strong><\/th><\/tr><\/thead><tbody><tr><td><em>\u201cYes, but..\u201d&nbsp;<\/em><\/td><td><em>\u201cYes, and\u2026\u201d&nbsp;<\/em><\/td><\/tr><tr><td><em>\u201cNo way that\u2019s going to work!\u201d&nbsp;<\/em><\/td><td><em>\u201cWhy don\u2019t we try this?\u201d&nbsp;<\/em><\/td><\/tr><tr><td><em>\u201cI can\u2019t imagine that happening!\u201d&nbsp;<\/em><\/td><td><em>\u201cHow do you suggest we do that?\u201d<\/em><\/td><\/tr><tr><td><em>\u201cWe don\u2019t have enough people to do that.\u201d&nbsp;<\/em><\/td><td><em>\u201cWe can try to reallocate.\u201d<\/em><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 id=\"component-3-feedforward-is-particular\" class=\"wp-block-heading\">Component #3: Feedforward is particular&nbsp;<\/h3>\n\n\n\n<p>One of the main characteristics of feedforward is that it is particular. It <strong>focuses on a specific problem<\/strong> you can work on, thereby avoiding <a href=\"https:\/\/pumble.com\/blog\/avoid-information-overload-remote-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">information overload<\/a>, so common in feedback sessions.&nbsp;<\/p>\n\n\n\n<p>Feedforward allows you to pick your battles and zero in on those segments that need the most improvement in the future.&nbsp;<\/p>\n\n\n\n<p>As you\u2019re giving your employees your two cents on their work as it\u2019s happening, you\u2019re providing them with an opportunity to act on it right away.&nbsp;<\/p>\n\n\n\n<h3 id=\"component-4-feedforward-is-authentic\" class=\"wp-block-heading\">Component #4: Feedforward is authentic<\/h3>\n\n\n\n<p>Hirsch emphasizes people\u2019s need for authentic communication. This is something feedforward can help with.<\/p>\n\n\n\n<p>Contrary to what you might think, people actually don\u2019t like a praise sandwich \u2014 a piece of criticism in between two sketchy praises. They want the truth.<\/p>\n\n\n\n<p>Feedforward helps you pinpoint the problem and suggest the way to a solution.&nbsp;<\/p>\n\n\n\n<h3 id=\"component-5-feedforward-makes-an-impact\" class=\"wp-block-heading\">Component #5: Feedforward makes an impact<\/h3>\n\n\n\n<p>Sometimes, after receiving feedback, people don\u2019t know what exactly they\u2019re expected to do.&nbsp;<\/p>\n\n\n\n<p>Feedforward, on the other hand, is <strong>part assessment and part coaching<\/strong>. That is why people find it more useful and impactful than feedback.&nbsp;<\/p>\n\n\n\n<h3 id=\"component-6-feedforward-refines-team-dynamic\" class=\"wp-block-heading\">Component #6: Feedforward refines team dynamic<\/h3>\n\n\n\n<p>Finally, feedforward is a team sport, as Hirsch would say.&nbsp;<\/p>\n\n\n\n<p>That is precisely why he suggests practicing <strong>\u201ccreative abrasion\u201d<\/strong>. This type of collaboration happens when people with conflicting views work together on a project. Inevitably, conflicts are bound to occur in these situations, but that is exactly what helps them get a better result.&nbsp;<\/p>\n\n\n\n<p>By using feedforward techniques, employees use their opposing views as a prop for developing ideas.&nbsp;<\/p>\n\n\n\n<p>Feedforward is especially useful in <a href=\"https:\/\/pumble.com\/blog\/lateral-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">lateral communication<\/a>, since it allows for a better exchange of information, without fear of repercussions \u2014 as would be expected in <a href=\"https:\/\/pumble.com\/blog\/upward-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">upward communication<\/a>.<\/p>\n\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;Host creative brainstorming sessions in Pumble<\/a><\/p>\n\n\n\n<p>\u2014<\/p>\n\n\n\n<p>Now that you know a lot more about the very concept of feedforward, it\u2019s time to give you some advice on conducting feedforward.&nbsp;<\/p>\n\n\n\n<h2 id=\"6-steps-to-feedforward-assessment\" class=\"wp-block-heading\">6 Steps to feedforward assessment<\/h2>\n\n\n\n<p>If you decided to give feedforward a go, we have prepared all the necessary steps you should take.<\/p>\n\n\n\n<p>With the help of our experts, we\u2019ll make sure you become a true master of feedforward assessment.<\/p>\n\n\n\n<h3 id=\"step-1-set-clear-goals-and-expectations\" class=\"wp-block-heading\">Step #1: Set clear goals and expectations<\/h3>\n\n\n\n<p>This one probably doesn\u2019t come as a surprise. If you want to achieve any success, you have to <strong>set your goals<\/strong>.<\/p>\n\n\n\n<p>Also, you have to <a href=\"https:\/\/pumble.com\/blog\/communicate-expectations\/\" target=\"_blank\" rel=\"noreferrer noopener\">manage your expectations<\/a>.&nbsp;<\/p>\n\n\n\n<p>In other words, you should know what specific areas you and your team need to work on.<\/p>\n\n\n\n<p>For instance, you might want to improve your team\u2019s sales presentation skills.&nbsp;<\/p>\n\n\n\n<p>Let\u2019s see how Katie Stark, a sales manager in a vending machine company, handles this problem, by using the feedforward process. Namely, she\u2019s being proactive and addressing potential problems before they even occur.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"636\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Setting-goals-in-Pumble-a-business-messaging-platform.png\" alt=\"Setting goals in Pumble, a business messaging platform\" class=\"wp-image-8039\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Setting-goals-in-Pumble-a-business-messaging-platform.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Setting-goals-in-Pumble-a-business-messaging-platform-300x159.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Setting-goals-in-Pumble-a-business-messaging-platform-1024x543.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Setting-goals-in-Pumble-a-business-messaging-platform-768x407.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Setting-goals-in-Pumble-a-business-messaging-platform-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Setting goals in Pumble, a business messaging platform<\/figcaption><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\ud83d\udca1 <strong>Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p>Maybe the most effective goals you can set are S.M.A.R.T. goals. If you need help setting S.M.A.R.T. goals for workplace communication, here\u2019s a blog post tailored to your needs:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/pumble.com\/blog\/smart-goals-for-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to define S.M.A.R.T. goals for workplace communication<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"step-2-listen-to-your-employees-and-collaborate-with-them\" class=\"wp-block-heading\">Step #2: Listen to your employees and collaborate with them<\/h3>\n\n\n\n<p>After you\u2019ve presented your goals to your employees, you should be prepared to listen to their suggestions and impressions.<\/p>\n\n\n\n<p>One of the crucial components of good collaboration is <a href=\"https:\/\/pumble.com\/learn\/communication\/active-listening\/\" target=\"_blank\" rel=\"noreferrer noopener\">active listening<\/a>. Discuss the goals you\u2019ve set with your colleagues and analyze what needs to be done.&nbsp;<\/p>\n\n\n\n<p>Let\u2019s expand on the example from our first step. As we said, the goal is to improve your sales team\u2019s presentation skills.&nbsp;<\/p>\n\n\n\n<p>Before anything else, <strong>talk to your team<\/strong>. Ask them to pinpoint the main problems in their current sales sessions, so you know exactly what to work on.&nbsp;<\/p>\n\n\n\n<p>Katie is doing just that in our Pumble example below, and Nora, a new sales representative, is speaking her mind.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"603\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Nora-giving-her-opinion-on-how-they-can-improve-presentation-skills-in-Pumble-a-business-messaging-platform.png\" alt=\"Nora giving her opinion on how they can improve presentation skills in Pumble, a business messaging platform\" class=\"wp-image-8040\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Nora-giving-her-opinion-on-how-they-can-improve-presentation-skills-in-Pumble-a-business-messaging-platform.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Nora-giving-her-opinion-on-how-they-can-improve-presentation-skills-in-Pumble-a-business-messaging-platform-300x151.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Nora-giving-her-opinion-on-how-they-can-improve-presentation-skills-in-Pumble-a-business-messaging-platform-1024x515.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Nora-giving-her-opinion-on-how-they-can-improve-presentation-skills-in-Pumble-a-business-messaging-platform-768x386.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Nora-giving-her-opinion-on-how-they-can-improve-presentation-skills-in-Pumble-a-business-messaging-platform-18x9.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Nora giving her opinion on how they can improve presentation skills in Pumble, a business messaging platform<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"banner banner-dark pumble-gradient-landing-3\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">Collaborate in real time<\/span>\n        <p class=\"translation-block mt-1 mb-3\">Simplify your work with Pumble \u2014 the all-in-one communication app.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\" target=\"_blank\">Explore<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-bottom \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-3@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/landing-3.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h3 id=\"step-3-plan-your-feedforward-assessment\" class=\"wp-block-heading\">Step #3: Plan your feedforward assessment<\/h3>\n\n\n\n<p>Now that you know what the main challenges your teammates face are, it\u2019s time to delve deeper into these problems. This means you need to cover the following points:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Specify who will be involved in the assessment,<\/li>\n\n\n\n<li>Decide on a timeline for implementation, and<\/li>\n\n\n\n<li>Choose the assessment tool.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Employees involved in the assessment process should also fill out <strong>a self-evaluation form<\/strong>. As they will reflect on their <strong>accomplishments<\/strong>, <strong>challenges<\/strong>, and <strong>areas that might need improvement<\/strong>, this part of the process is crucial in gaining insight into what needs to be addressed.&nbsp;<\/p>\n\n\n\n<p>However, don\u2019t forget that this assessment doesn&#8217;t deal with past performance. Its sole focus is on the future.&nbsp;<\/p>\n\n\n\n<p>Let\u2019s see how Katie Stark presents a feedforward assessment plan to her Sales team in the Pumble example below. She\u2019s explaining the specific steps she and her team need to take to conduct the feedforward assessment.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"636\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-presenting-feedforward-assessment-plan-to-her-team.png\" alt=\"Katie presenting a feedforward assessment plan to her team in Pumble, a business messaging platform\" class=\"wp-image-8041\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-presenting-feedforward-assessment-plan-to-her-team.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-presenting-feedforward-assessment-plan-to-her-team-300x159.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-presenting-feedforward-assessment-plan-to-her-team-1024x543.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-presenting-feedforward-assessment-plan-to-her-team-768x407.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-presenting-feedforward-assessment-plan-to-her-team-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Katie presenting a feedforward assessment plan to her team in Pumble, a business messaging platform<\/figcaption><\/figure>\n<\/div>\n\n\n<h3 id=\"step-4-conduct-the-assessment\" class=\"wp-block-heading\">Step #4: Conduct the assessment&nbsp;<\/h3>\n\n\n\n<p>After carefully presenting your teammates with the plan, it\u2019s time to take action.<\/p>\n\n\n\n<p>We already mentioned a self-assessment form that the participants should complete.&nbsp;<\/p>\n\n\n\n<p>Aside from that, it\u2019s time you listen to your teammates\u2019 needs and pain points attentively. Engaging in <a href=\"https:\/\/pumble.com\/blog\/deep-listening\/\" target=\"_blank\" rel=\"noreferrer noopener\">deep listening<\/a> is extremely helpful, as it allows you to truly understand the needs of your employees.&nbsp;<\/p>\n\n\n\n<p>In the Pumble example below, Katie is offering her teammates two options for sharing their challenges with her \u2014 in <a href=\"https:\/\/pumble.com\/blog\/one-on-one-meeting\/\" target=\"_blank\" rel=\"noreferrer noopener\">one-on-one meetings<\/a> or via chat.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"636\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-is-offering-her-teammates-two-options-for-sharing-their-challenges-with-her.png\" alt=\"Katie is offering her teammates two options for sharing their challenges with her in Pumble, a business messaging platform\" class=\"wp-image-8042\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-is-offering-her-teammates-two-options-for-sharing-their-challenges-with-her.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-is-offering-her-teammates-two-options-for-sharing-their-challenges-with-her-300x159.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-is-offering-her-teammates-two-options-for-sharing-their-challenges-with-her-1024x543.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-is-offering-her-teammates-two-options-for-sharing-their-challenges-with-her-768x407.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-is-offering-her-teammates-two-options-for-sharing-their-challenges-with-her-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Katie is offering her teammates two options for sharing their challenges with her in Pumble, a business messaging platform<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Host productive feedback sessions with your team over Pumble<\/a><\/p>\n\n\n\n<h3 id=\"step-5-take-action-on-improving-areas-that-need-improvement\" class=\"wp-block-heading\">Step #5: Take action on improving areas that need improvement<\/h3>\n\n\n\n<p>Now that you and your team are aware of the most common challenges you\u2019re facing, it\u2019s time to take action and work on improving them.<\/p>\n\n\n\n<p>This might encompass some of the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Webinars,<\/li>\n\n\n\n<li>Soft skills workshops,&nbsp;<\/li>\n\n\n\n<li>Online courses, or<\/li>\n\n\n\n<li>Books for further self-development.<\/li>\n<\/ul>\n\n\n\n<p>Again, let\u2019s turn to Katie, and see how she handles this part of the feedforward assessment.<\/p>\n\n\n\n<p>She provided a document with various self-improvement resources for her team, so they can access it anytime and work on their problem areas.&nbsp;&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"645\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-giving-her-teammates-tools-for-improving-the-areas-that-need-improvement.png\" alt=\"Katie giving her teammates tools for improving the areas that need improvement in Pumble, a business messaging platform\" class=\"wp-image-8043\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-giving-her-teammates-tools-for-improving-the-areas-that-need-improvement.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-giving-her-teammates-tools-for-improving-the-areas-that-need-improvement-300x161.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-giving-her-teammates-tools-for-improving-the-areas-that-need-improvement-1024x550.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-giving-her-teammates-tools-for-improving-the-areas-that-need-improvement-768x413.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-giving-her-teammates-tools-for-improving-the-areas-that-need-improvement-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Katie giving her teammates tools for improving the areas that need improvement in Pumble, a business messaging platform<\/figcaption><\/figure>\n<\/div>\n\n\n<h3 id=\"step-6-evaluate-the-results-of-the-feedforward-assessment\" class=\"wp-block-heading\">Step #6: Evaluate the results of the feedforward assessment<\/h3>\n\n\n\n<p>Finally, all that\u2019s left for you to do is evaluate the results.<\/p>\n\n\n\n<p>This shouldn\u2019t be a problem if the goals you\u2019ve set are S.M.A.R.T., as they facilitate monitoring the process.&nbsp;<\/p>\n\n\n\n<p>In other words, if the goals you\u2019ve set were <strong>specific<\/strong>, <strong>measurable<\/strong>, <strong>attainable<\/strong>, <strong>relevant<\/strong>, and <strong>time-bound<\/strong>, it\u2019ll be easier for you to gauge the success of your assessment.&nbsp;<\/p>\n\n\n\n<p>This is also the perfect time to set the date for the future feedforward assessment. Don\u2019t wait too long \u2014 the next feedforward assessment should follow in the next few months.&nbsp;<\/p>\n\n\n\n<p>Here\u2019s how Katie announces to her team that the feedforward assessment is over.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"635\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-announcing-to-her-team-that-the-feedforward-assessment-is-over.png\" alt=\"Katie announcing to her team that the feedforward assessment is over in Pumble, a business messaging platform\" class=\"wp-image-8044\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-announcing-to-her-team-that-the-feedforward-assessment-is-over.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-announcing-to-her-team-that-the-feedforward-assessment-is-over-300x159.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-announcing-to-her-team-that-the-feedforward-assessment-is-over-1024x542.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-announcing-to-her-team-that-the-feedforward-assessment-is-over-768x406.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/04\/Katie-announcing-to-her-team-that-the-feedforward-assessment-is-over-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Katie announcing to her team that the feedforward assessment is over in Pumble, a business messaging platform<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"banner banner-light pumble-gradient-templates\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <span class=\"h4 text-lg translation-block mb-0\">All-in-one digital HQ<\/span>\n        <p class=\"translation-block mt-1 mb-3\">A communication app for teams of all kinds. Discuss, share, and collaborate.<\/p>\n\n        <div class=\"banner-buttons d-flex gap-4 align-items-center translation-block justify-content-center justify-content-sm-start\">\n            <a class=\"bg-white rounded px-3 py-1 text-gray-dark\" href=\"https:\/\/pumble.com\/solutions\" target=\"_blank\">Solutions<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Register<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-middle \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/templates@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/templates.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    \n\n\n\n<h2 id=\"use-pumble-by-cake-com-to-provide-feedback-and-feedforward\" class=\"wp-block-heading\">Use Pumble by CAKE.com to provide feedback and feedforward<\/h2>\n\n\n\n<p>For many of us who work remotely, in-person meetings aren\u2019t an option, so in order to deliver constructive feedback and feedforward, we need to have an efficient <a href=\"https:\/\/pumble.com\/business-messaging-app\" target=\"_blank\" rel=\"noreferrer noopener\">business messaging app, like Pumble<\/a> by CAKE.com, at our disposal.\u00a0<\/p>\n\n\n\n<p>Thanks to Pumble, we can easily communicate with our colleagues via <a href=\"https:\/\/pumble.com\/features\/channels\" target=\"_blank\" rel=\"noreferrer noopener\">channels<\/a> or <a href=\"https:\/\/pumble.com\/features\/direct-messages\" target=\"_blank\" rel=\"noreferrer noopener\">direct messages<\/a>. What\u2019s more, conversations can be continued in <a href=\"https:\/\/pumble.com\/features\/threads\" target=\"_blank\" rel=\"noreferrer noopener\">threads<\/a> without interrupting the flow in one\u2019s inbox or channels.&nbsp;<\/p>\n\n\n\n<p>The great thing is that all the messages you send to someone will be there forever, since Pumble has an <a href=\"https:\/\/pumble.com\/knowledge-sharing\" target=\"_blank\" rel=\"noreferrer noopener\">unlimited message history<\/a>.&nbsp;<\/p>\n\n\n\n<p>The same goes for files and, as an added bonus, Pumble supports <a href=\"https:\/\/pumble.com\/document-sharing\" target=\"_blank\" rel=\"noreferrer noopener\">sharing files<\/a> of any size \u2014 this might come in handy when you want to send a written version of feedback or feedforward to your employee.&nbsp;<\/p>\n\n\n\n<p>Of course, if you want to go the extra mile and provide face-to-face feedback or feedforward, you can always schedule a <a href=\"https:\/\/pumble.com\/video-conferencing\" target=\"_blank\" rel=\"noreferrer noopener\">video conference<\/a>. And, if being on camera isn\u2019t your thing, there\u2019s always the option of giving the person a quick <a href=\"https:\/\/pumble.com\/voice-calls\" target=\"_blank\" rel=\"noreferrer noopener\">voice call<\/a>.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"724\" src=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/05\/Scheduling-a-video-call-in-Pumble-can-help-you-explain-the-situation-to-your-superiors-or-HR-members.png\" alt=\"Scheduling a video call in Pumble to provide feedback or feedforward has never been easier\" class=\"wp-image-13462\" srcset=\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/05\/Scheduling-a-video-call-in-Pumble-can-help-you-explain-the-situation-to-your-superiors-or-HR-members.png 1200w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/05\/Scheduling-a-video-call-in-Pumble-can-help-you-explain-the-situation-to-your-superiors-or-HR-members-300x181.png 300w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/05\/Scheduling-a-video-call-in-Pumble-can-help-you-explain-the-situation-to-your-superiors-or-HR-members-1024x618.png 1024w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/05\/Scheduling-a-video-call-in-Pumble-can-help-you-explain-the-situation-to-your-superiors-or-HR-members-768x463.png 768w, https:\/\/pumble.com\/blog\/wp-content\/uploads\/2023\/05\/Scheduling-a-video-call-in-Pumble-can-help-you-explain-the-situation-to-your-superiors-or-HR-members-18x12.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Scheduling a video call in Pumble to provide feedback or feedforward has never been easier<\/figcaption><\/figure>\n<\/div>\n\n\n<p>And, if you are worried that you will forget the meeting due to many duties, no worries, Pumble has a solution for you \u2014 <a href=\"https:\/\/pumble.com\/features\/reminders\" target=\"_blank\" rel=\"noreferrer noopener\">reminders<\/a> will always jog your memory about important obligations.<\/p>\n\n\n\n<p class=\"custom-btn\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Get started with Pumble<\/a>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn all about feedforward, an alternative to the feedback you\u2019re used to.<\/p>\n","protected":false},"author":11,"featured_media":8025,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-8023","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-tips"],"acf":[],"_links":{"self":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts\/8023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/comments?post=8023"}],"version-history":[{"count":27,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts\/8023\/revisions"}],"predecessor-version":[{"id":23558,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/posts\/8023\/revisions\/23558"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/media\/8025"}],"wp:attachment":[{"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/media?parent=8023"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/categories?post=8023"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pumble.com\/blog\/wp-json\/wp\/v2\/tags?post=8023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}