The worst part? Everything is so slow<\/em>.<\/p>\n\n\n\n You\u2019re probably one \u201creply-all\u201d email away from selecting “delete all\u201d in your inbox and calling it a day. <\/p>\n\n\n\n But, there\u2019s no need for such rash decisions. Instead, you could make a switch to instant messaging<\/strong>. <\/p>\n\n\n\n It\u2019s quick, flexible, and it enables collaboration<\/strong> rather than sabotaging it. <\/p>\n\n\n\n Today, we\u2019re talking about the top benefits of instant messaging in the workplace and why you should ditch email for good. <\/p>\n\n\n\n Let\u2019s get to it.<\/p>\n\n\n Instant messaging (IM) systems enable <\/strong>immediate<\/em><\/strong> written communication between two or more parties. <\/strong><\/p>\n\n\n\n Now, email does this as well, of course \u2014 provided all parties are glued to their inboxes, constantly checking for new emails and instantly replying to them. <\/p>\n\n\n\n But who has that kind of time?<\/p>\n\n\n\n Aside from not leaving much room for immediate, informal communication, email is also quite formal. So, if you need a medium for external communication (like customer communication<\/a>, for example), email might be the way to go. <\/p>\n\n\n\n But for everyday, one-on-one or group <\/strong>internal communication<\/strong><\/a> and collaboration, instant messaging is the way to go<\/strong> because it:<\/p>\n\n\n\n Let\u2019s take a deeper look into each of these benefits and see how your business could profit from IMs.<\/p>\n\n\n\n Did you know that 2 in 5 employees ignore emails they receive<\/strong>? That\u2019s probably why 43.9% of them claim that sending a message (rather than an email) is a better way to reach them, according to a 2025 Slick Text survey<\/a>.<\/p>\n\n\n\n Why? <\/p>\n\n\n\n Because email is slow. There\u2019s a lot of waiting around for replies and quite a bit of time lost on searching through email chains for information.<\/p>\n\n\n\n One of the biggest benefits of instant messaging in the workplace is that it\u2019s quick and efficient<\/strong>. <\/p>\n\n\n\n Sending a direct message<\/a> over an IM app like Pumble<\/a> by CAKE.com<\/a> means your coworker will get notified about it instantaneously and be able to respond almost immediately.\u00a0<\/p>\n\n\n\n This real-time communication and collaboration has multiple benefits, as it allows for:<\/p>\n\n\n\n Of course, it\u2019s not just direct messages that enable real-time communication. Instant messaging apps also let users: <\/p>\n\n\n\n All of this makes communication more effective<\/a> and efficient, as shown in the Pumble example below. <\/p>\n\n\n Get things done quickly with Pumble<\/a><\/p>\n\n\n\n \ud83d\udca1 Pumble Pro Tip<\/strong><\/p>\n\n\n\n Having access to real-time collaboration and communication tools is just one way to make communication more effective. The rest is up to you and your skills. To learn more about that, read the blog post below:<\/p>\n\n\n\n Communicating through email is bound to create information silos in your organization because it leads to:<\/p>\n\n\n\n Unlike email, IM fosters transparent communication<\/a>. For example, Pumble\u2019s public channels<\/a> make information easily available, ensuring everyone is aligned. You can use them to: <\/p>\n\n\n\n With channels where everything is accessible, information silos are impossible. What\u2019s more, this type of transparency builds trust and fosters a positive company culture<\/a>, among other things.<\/p>\n\n\n Get rid of team silos with Pumble<\/a><\/p>\n\n\n\n According to Microsoft research<\/a> from 2025, the average worker receives 117 emails every day<\/strong>. So, it only takes a couple of days before email inboxes turn into terrible, unsearchable archives. <\/p>\n\n\n\n Trying to find something shared months ago \u2014 or 5,000 emails ago \u2014 is mission impossible. <\/p>\n\n\n\n Although the search bar exists in every email inbox, it\u2019s more a tool of torture than anything else, since it will spit out practically anything other<\/em> than the name, keyword, or file you\u2019re looking for. <\/p>\n\n\n\n The same research shows that the average worker also receives 153 messages over their <\/strong>team communication app<\/strong><\/a>. However, instant messaging apps have well-designed built-in record-keeping and search features<\/strong>. Each sent message and shared file instantly become part of your searchable<\/em> database.<\/p>\n\n\n\n That means that you can use an app like Pumble by CAKE.com to create your permanent knowledge base that will be your company\u2019s single source of truth \u2014 a place every employee knows they can search for information, data, or documents.\u00a0<\/p>\n\n\n\n Pumble offers unlimited message history to all its users<\/strong>, which means you can rely on it to be your digital HQ<\/a> forever. You can use it to provide information in real time or store it for later use \u2014 without forcing everyone to search through endless email chains for it.<\/p>\n\n\n All your past conversations, files, and documents in one place. Try Pumble today.<\/p>\n\n If workers get interrupted with emails 117 times every day, it\u2019s no wonder that 48% of employees and 52% of leaders report their work feels fragmented, constantly disrupted, and overall chaotic<\/strong>.<\/p>\n\n\n\n What\u2019s worse, out of those 117 emails, most are annoying reply-all chains that you probably didn\u2019t need to be a part of in the first place or \u201cprogress reports\u201d that the senders will repeat to you again during various team meetings<\/a>. <\/p>\n\n\n\n With IM apps, you can cut down on both emails and unnecessary follow-up meetings with:<\/p>\n\n\n\n For example, you could send your progress reports in your team\u2019s channel, and everyone could take a look at it when it suits them. Plus, you could continue the discussion by starting a <\/strong>threaded conversation<\/strong><\/a>. <\/p>\n\n\n\n Threads allow you to keep the conversation going without flooding the main channel with unnecessary messages. They group all relevant replies regarding one topic in one place,<\/strong> so you don\u2019t have to dig through email chains to find it. <\/p>\n\n\n\n What\u2019s more, other people don\u2019t have to scroll through the replies to get to other messages. Everything is neatly tucked under the original message, organized, and understandable. <\/p>\n\n\n\n Organize your discussions with threads<\/a><\/p>\n\n\n\n And, when it comes to cutting down on unnecessary meetings \u2014 something we\u2019re all looking to achieve \u2014 IM apps can help there as well. <\/p>\n\n\n\n Instead of holding a 30-minute meeting where everyone monologues their updates, people can send progress report voice messages<\/a> in the channel. Alternatively, if someone is stuck on a problem or has to showcase their work, they can send a video message<\/a>.<\/p>\n\n\n\n This saves time for everyone \u2014 the sender and the recipients \u2014 and doesn\u2019t interrupt anyone\u2019s day. <\/p>\n\n\n Empower your team and boost productivity in real time. Try Pumble by CAKE.com.<\/p>\n\n If you\u2019re still wondering why you should use instant messaging for work, here\u2019s a simple answer \u2014 it saves time. And, as we all know, time is money. <\/p>\n\n\n\n A single employee loses more than 35 days every year due to ineffective communication<\/strong>, according to an Axios HQ study<\/a>. For employees that earn $50,000\u2013$100,000, this comes up to $10,140 in salary loss<\/strong> per employee.<\/p>\n\n\n\n With IM apps, your team communication<\/a> becomes more efficient and, thus, less costly.<\/p>\n\n\n\n But that\u2019s just one way IM apps can save you money. If you look a bit closer, you\u2019ll see that they increase connectivity in the team and <\/strong>boost collaboration<\/strong><\/a>, which, in turn, is great for your bottom line. <\/p>\n\n\n\n Creating one centralized space for discussions \u2014 like channels \u2014 helps employees engage in productive <\/strong>business communication<\/strong><\/a> <\/strong>and stay on task<\/strong>. This encourages active collaboration, as it allows all team members to provide their input or feedback.<\/p>\n\n\n What\u2019s more, because of their immediate and informal nature, IM apps can also help teams build better relationships<\/strong>. Where email is too formal and rigid, IM apps allow coworkers to connect instantly, share ideas, and build rapport. <\/p>\n\n\n\n For example, informal channels<\/strong> \u2014 like the #random<\/em> channel on Pumble \u2014 are great spaces for casual chit-chat, where employees can connect on a more personal level. <\/p>\n\n\n\n Other features, like the emoji reactions<\/a>, help further build this rapport and add a much-needed human touch to business communication without unnecessarily wasting time.<\/p>\n\n\n\n All of this is excellent for building positive team dynamics<\/a>.<\/p>\n\n\n Bond with your team on Pumble<\/a><\/p>\n\n\n\n Although there are clearly amazing benefits to implementing instant messaging in business communication, IM apps aren\u2019t without their faults.<\/p>\n\n\n\n Do you remember us mentioning that, while the average person gets 117 emails a day, they also get 153 messages on their IM apps<\/strong>? <\/p>\n\n\n\n Well, just because those messages are neatly organized into channels and easy to skim through, doesn\u2019t mean they can\u2019t be distracting. <\/p>\n\n\n\n Constantly getting pinged while trying to focus on deep work<\/a> isn\u2019t easy. <\/p>\n\n\n\n Notifications from IM apps are a necessary evil. They help us stay on top of the information flow and even improve our productivity. According to Pumble\u2019s 2025 Workplace Communication Statistics<\/em><\/a>, employees who feel included in more detailed workplace communication are almost 5 times more likely to report increased productivity<\/strong>.<\/p>\n\n\n\n But you can\u2019t be included without being on the receiving end of a few hundred notifications, which can lead to notification fatigue<\/strong>.<\/p>\n\n\n\n Luckily, IM apps also give us a way to get around this problem. Apps like Pumble by CAKE.com offer features that let you create communication strategies<\/a> for your team that will help keep productivity at its peak and notification fatigue at bay.<\/p>\n\n\n\n One of the best strategies is to encourage <\/strong>asynchronous communication<\/strong><\/a> that allows everyone to work and communicate on their own time. <\/strong><\/p>\n\n\n\n You can implement this strategy by creating a <\/strong>notification schedule<\/strong><\/a>, for example, which can help you minimize distractions and prioritize work that really matters. To further protect your focus<\/a>, you can also mute specific channels<\/strong> that aren\u2019t relevant to your daily work or even turn on the Do Not Disturb mode<\/strong>.<\/p>\n\n\n\n That way, you can focus on your work and communicate at a time that suits you.<\/p>\n\n\n Make communication simple and effective. Get things done easily. Try Pumble.<\/p>\n\n The benefits of instant messaging in business are undeniable.<\/p>\n\n\n\n By building trust and providing space for interactive communication, IM improves the collaboration and social relationships<\/strong> at work. This effect cascades into increased employee productivity and satisfaction<\/strong>, which is great for your bottom line. <\/p>\n\n\n\n With the right tool, you can enjoy all the benefits of instant messaging in the workplace and see your team and organization thrive once the email inboxes deflate and leave people with enough time and energy to actually do their work.<\/p>\n\n\n\n To get the best of what instant messaging has to offer, try Pumble by CAKE.com \u2014 an all-in-one business communication app<\/a>, designed to simplify your communication and connect your team.\u00a0<\/p>\n\n\n\n![\"5](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/11\/5-Benefits-of-Instant-Messaging-in-the-Workplace-And-Why-Email-Cant-Keep-Up-cover.png\")
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Instant messaging in business communication: A breakdown of benefits<\/h2>\n\n\n\n
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#1 Real-time, instant communication and collaboration <\/h3>\n\n\n\n
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![\"Communicating](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/11\/Communicating-and-exchanging-information-in-real-time-in-a-Pumble-channel.png\")
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#2 Breaking down information silos<\/h3>\n\n\n\n
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![\"Pumble](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/11\/Pumble-channels-make-information-and-discussions-accessible-to-the-entire-team-or-department.png\")
#3 Creating a central, searchable knowledge base<\/h3>\n\n\n\n
![\"Using](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/11\/Using-an-app-like-Pumble-for-business-communication-allows-you-to-build-a-permanent-searchable-asset-for-your-company-1.png\")
![\"Illustration\"](\"https:\/\/pumble.com\/blog\/wp-content\/themes\/cake-blog\/theme\/images\/banners\/features@2x.png)
\n <\/picture>\n <\/div>\n<\/div>\n \n\n\n\n#4 Reducing email clutter and unnecessary meetings<\/h3>\n\n\n\n
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![\"Pumble](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/11\/clear_channels-1-1-modified-1-min.png\")
![\"Hold](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/11\/Hold-your-daily-sync-meetings-via-Pumble-messages-threads-and-voice-and-video-messages.png\")
\n <\/picture>\n <\/div>\n<\/div>\n \n\n\n\n#5 Fostering a more cost-efficient workforce and collaborative culture<\/h3>\n\n\n\n
![\"Pumble](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/11\/Pumble-encourages-active-collaboration-among-team-members.png\")
![\"The](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/11\/The-random-channel-on-Pumble-is-an-excellent-place-for-coworkers-to-chit-chat-and-bond.png\")
Potential pitfalls of instant messaging in the workplace<\/h2>\n\n\n\n
![\"Setting](\"https:\/\/pumble.com\/blog\/wp-content\/uploads\/2021\/11\/Setting-your-own-notification-schedule-in-Pumble.png\")
\n <\/picture>\n <\/div>\n<\/div>\n \n\n\n\nMake the switch to a smarter collaboration hub \u2014 try Pumble by CAKE.com<\/h2>\n\n\n\n