{"id":12834,"date":"2026-04-14T09:47:26","date_gmt":"2026-04-14T07:47:26","guid":{"rendered":"https:\/\/pumble.com\/help\/?p=12834"},"modified":"2026-04-15T10:13:42","modified_gmt":"2026-04-15T08:13:42","slug":"zendesk-addon","status":"publish","type":"post","link":"https:\/\/pumble.com\/help\/de\/integrations\/automation-workflow-integrations\/zendesk-addon\/","title":{"rendered":"Zendesk-Add-on"},"content":{"rendered":"<div class=\"wp-block-custom-audience-tag audience-tag-box\"><span class=\"tag-title\">Wer kann diese Funktion nutzen?<\/span><div class=\"tag-rows\"><div class=\"tag-row\"><svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-aud-final\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-aud-final)\"><path d=\"M12 12C10.9 12 9.95833 11.6083 9.175 10.825C8.39167 10.0417 8 9.1 8 8C8 6.9 8.39167 5.95833 9.175 5.175C9.95833 4.39167 10.9 4 12 4C13.1 4 14.0417 4.39167 14.825 5.175C15.6083 5.95833 16 6.9 16 8C16 9.1 15.6083 10.0417 14.825 10.825C14.0417 11.6083 13.1 12 12 12ZM4 20V17.2C4 16.6333 4.14583 16.1125 4.4375 15.6375C4.72917 15.1625 5.11667 14.8 5.6 14.55C6.63333 14.0333 7.68333 13.6458 8.75 13.3875C9.81667 13.1292 10.9 13 12 13C13.1 13 14.1833 13.1292 15.25 13.3875C16.3167 13.6458 17.3667 14.0333 18.4 14.55C18.8833 14.8 19.2708 15.1625 19.5625 15.6375C19.8542 16.1125 20 16.6333 20 17.2V20H4ZM6 18H18V17.2C18 17.0167 17.9542 16.85 17.8625 16.7C17.7708 16.55 17.65 16.4333 17.5 16.35C16.6 15.9 15.6917 15.5625 14.775 15.3375C13.8583 15.1125 12.9333 15 12 15C11.0667 15 10.1417 15.1125 9.225 15.3375C8.30833 15.5625 7.4 15.9 6.5 16.35C6.35 16.4333 6.22917 16.55 6.1375 16.7C6.04583 16.85 6 17.0167 6 17.2V18ZM12 10C12.55 10 13.0208 9.80417 13.4125 9.4125C13.8042 9.02083 14 8.55 14 8C14 7.45 13.8042 6.97917 13.4125 6.5875C13.0208 6.19583 12.55 6 12 6C11.45 6 10.9792 6.19583 10.5875 6.5875C10.1958 6.97917 10 7.45 10 8C10 8.55 10.1958 9.02083 10.5875 9.4125C10.9792 9.80417 11.45 10 12 10Z\" fill=\"black\" fill-opacity=\"0.87\"><\/path><\/g><\/svg><span>Besitzer, Admins, Mitglieder<\/span><\/div><div class=\"tag-row\"><svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-flg-final\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-flg-final)\"><path d=\"M5 21V4H14L14.4 6H20V16H13L12.6 14H7V21H5ZM14.65 14H18V8H12.75L12.35 6H7V12H14.25L14.65 14Z\" fill=\"black\" fill-opacity=\"0.87\"><\/path><\/g><\/svg><span>Verf\u00fcgbar in allen Abonnements<\/span><\/div><\/div><\/div>\n\n\n\n<p>Mit dem Zendesk-Add-on verbindest du Pumble mit deinem Zendesk-Konto, um alle wichtigen Kundenservice-Updates zu verfolgen. So musst du weniger zwischen Apps wechseln und hast alle Infos an einem Ort.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"ratio ratio-16x9\"><iframe loading=\"lazy\" title=\"How to set up and use Zendesk in Pumble\" src=\"https:\/\/player.vimeo.com\/video\/1170967941?h=c03c8411d7&amp;dnt=1&amp;app_id=122963\" width=\"800\" height=\"450\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Zendesk-Add-on installieren<\/h2>\n\n\n\n<p>Du kannst das Zendesk-Add-on direkt aus deinem Pumble-Arbeitsbereich installieren. Und so geht\u2019s:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Klicke in der Seitenleiste auf <strong>+ Apps hinzuf\u00fcgen<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Klicke neben Zendesk auf <strong>Installieren<\/strong><\/li>\n\n\n\n<li>Best\u00e4tige die Berechtigungen<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Zendesk-Konto verbinden<\/h2>\n\n\n\n<p>Sobald das Add-on installiert ist, kannst du deine Zendesk-Organisation verbinden. Und so geht\u2019s:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">\u00d6ffne das <strong>Zendesk-Add-on<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Klicke auf <strong>Zendesk-Konto verbinden<\/strong><\/li>\n\n\n\n<li>Gib deine Zendesk-Subdomain ein (z. B. digitalmarketingagency-34686)<\/li>\n\n\n\n<li class=\"translation-block\">Klicke auf <strong>Verbinden<\/strong>, um die Aktion zu best\u00e4tigen<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"589\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-1024x589.jpg\" alt=\"\" class=\"wp-image-12835\" style=\"aspect-ratio:1.7385680098311882;width:706px;height:auto\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-1024x589.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-300x173.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-768x442.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-18x10.jpg 18w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Zendesk-Ticket erstellen<\/h2>\n\n\n\n<p>Pumble erm\u00f6glicht es dir, Zendesk-Tickets direkt \u00fcber das Add-on zu erstellen. So geht\u2019s:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Klicke auf <strong>Neues Ticket erstellen<\/strong><\/li>\n\n\n\n<li>Gib den Betreff des Tickets ein<\/li>\n\n\n\n<li class=\"translation-block\">W\u00e4hle einen <strong>Anforderer<\/strong> aus<\/li>\n\n\n\n<li>Gib die Ticketbeschreibung ein<\/li>\n\n\n\n<li class=\"translation-block\">W\u00e4hle einen <strong>Zust\u00e4ndigen<\/strong> (optional)<\/li>\n\n\n\n<li class=\"translation-block\">Klicke auf <strong>Erstellen<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"863\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-1024x863.jpg\" alt=\"\" class=\"wp-image-12836\" style=\"aspect-ratio:1.1865716114507692;width:712px;height:auto\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-1024x863.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-300x253.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-768x647.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-14x12.jpg 14w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Zendesk in einem Pumble-Kanal abonnieren<\/h2>\n\n\n\n<p>Wenn deine Zendesk-Organisation mit Pumble verbunden ist, musst du Pumble-Kan\u00e4le abonnieren, um Ticket-Updates zu erhalten. So abonnierst du einen Pumble-Kanal f\u00fcr Zendesk:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Klicke auf <strong>Kanal abonnieren<\/strong><\/li>\n\n\n\n<li>W\u00e4hle einen Kanal aus<\/li>\n\n\n\n<li>F\u00fcge Filter hinzu (optional)<\/li>\n\n\n\n<li class=\"translation-block\">Klicke auf <strong>Abonnieren<\/strong>, um den Vorgang abzuschlie\u00dfen<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"705\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-1024x705.jpg\" alt=\"\" class=\"wp-image-12837\" style=\"aspect-ratio:1.4525018912785044;width:712px;height:auto\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-1024x705.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-300x207.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-768x529.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-18x12.jpg 18w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Wenn du einen Kanal f\u00fcr Ticket-Ereignisse abonnierst, kannst du die folgenden Benachrichtigungen erhalten:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Neue Tickets<\/li>\n\n\n\n<li>Antworten auf Tickets<\/li>\n\n\n\n<li>\u00c4nderung des Ticket-Status<\/li>\n\n\n\n<li>Zust\u00e4ndiger ge\u00e4ndert<\/li>\n\n\n\n<li>\u00c4nderung der Aufgabenpriorit\u00e4t<\/li>\n\n\n\n<li>Anforderer ge\u00e4ndert<\/li>\n\n\n\n<li>\u00c4nderung des Ticket-Typs<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Slash-Befehle<\/h2>\n\n\n\n<p>Das Zendesk-Add-on erm\u00f6glicht zudem die Nutzung von Slash-Befehlen im Chat f\u00fcr eine fortgeschrittene Navigation. Folgende Befehle sind verf\u00fcgbar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>\/zendesk connect {subdomain}<\/strong> \u2014 verbindet Pumble mit einer Zendesk-Organisation.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>\/zendesk disconnect<\/strong> \u2014 trennt die Verbindung zwischen Pumble und einem Zendesk-Konto.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>\/zendesk subscribe {field1=value1; field2=value2} <\/strong>\u2014 abonniert Zendesk-Update f\u00fcr den aktuellen Kanal.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>\/zendesk unsubscribe<\/strong> \u2014 deabonniert ein Zendesk-Ticket.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group related-articles\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Weitere Artikel<\/h3>\n\n\n\n<ul class=\"wp-block-list related-articles-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/help\/de\/integrations\/automation-workflow-integrations\/zapier-integration\/\">Zapier-Integration<\/a><\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/help\/integrations\/automation-workflow-integrations\/pumble-ai-assistant-addon\/\">Pumble AI Assistant addon<\/a><\/li>\n<\/ul>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"With the Zendesk addon, you can connect Pumble to your Zendesk account and track&#8230;","protected":false},"author":42,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[64],"tags":[],"class_list":["post-12834","post","type-post","status-publish","format-standard","hentry","category-automation-workflow-integrations"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milos Milosavljevic","author_link":"https:\/\/pumble.com\/help\/de\/author\/milos-milosavljevic\/"},"_links":{"self":[{"href":"https:\/\/pumble.com\/help\/de\/wp-json\/wp\/v2\/posts\/12834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pumble.com\/help\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pumble.com\/help\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pumble.com\/help\/de\/wp-json\/wp\/v2\/users\/42"}],"replies":[{"embeddable":true,"href":"https:\/\/pumble.com\/help\/de\/wp-json\/wp\/v2\/comments?post=12834"}],"version-history":[{"count":28,"href":"https:\/\/pumble.com\/help\/de\/wp-json\/wp\/v2\/posts\/12834\/revisions"}],"predecessor-version":[{"id":13172,"href":"https:\/\/pumble.com\/help\/de\/wp-json\/wp\/v2\/posts\/12834\/revisions\/13172"}],"wp:attachment":[{"href":"https:\/\/pumble.com\/help\/de\/wp-json\/wp\/v2\/media?parent=12834"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pumble.com\/help\/de\/wp-json\/wp\/v2\/categories?post=12834"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pumble.com\/help\/de\/wp-json\/wp\/v2\/tags?post=12834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}