{"id":12834,"date":"2026-04-14T09:47:26","date_gmt":"2026-04-14T07:47:26","guid":{"rendered":"https:\/\/pumble.com\/help\/?p=12834"},"modified":"2026-04-15T10:13:42","modified_gmt":"2026-04-15T08:13:42","slug":"zendesk-addon","status":"publish","type":"post","link":"https:\/\/pumble.com\/help\/es\/integrations\/automation-workflow-integrations\/zendesk-addon\/","title":{"rendered":"Complemento de Zendesk"},"content":{"rendered":"<div class=\"wp-block-custom-audience-tag audience-tag-box\"><span class=\"tag-title\">\u00bfQui\u00e9n puede usar esta funci\u00f3n?<\/span><div class=\"tag-rows\"><div class=\"tag-row\"><svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-aud-final\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-aud-final)\"><path d=\"M12 12C10.9 12 9.95833 11.6083 9.175 10.825C8.39167 10.0417 8 9.1 8 8C8 6.9 8.39167 5.95833 9.175 5.175C9.95833 4.39167 10.9 4 12 4C13.1 4 14.0417 4.39167 14.825 5.175C15.6083 5.95833 16 6.9 16 8C16 9.1 15.6083 10.0417 14.825 10.825C14.0417 11.6083 13.1 12 12 12ZM4 20V17.2C4 16.6333 4.14583 16.1125 4.4375 15.6375C4.72917 15.1625 5.11667 14.8 5.6 14.55C6.63333 14.0333 7.68333 13.6458 8.75 13.3875C9.81667 13.1292 10.9 13 12 13C13.1 13 14.1833 13.1292 15.25 13.3875C16.3167 13.6458 17.3667 14.0333 18.4 14.55C18.8833 14.8 19.2708 15.1625 19.5625 15.6375C19.8542 16.1125 20 16.6333 20 17.2V20H4ZM6 18H18V17.2C18 17.0167 17.9542 16.85 17.8625 16.7C17.7708 16.55 17.65 16.4333 17.5 16.35C16.6 15.9 15.6917 15.5625 14.775 15.3375C13.8583 15.1125 12.9333 15 12 15C11.0667 15 10.1417 15.1125 9.225 15.3375C8.30833 15.5625 7.4 15.9 6.5 16.35C6.35 16.4333 6.22917 16.55 6.1375 16.7C6.04583 16.85 6 17.0167 6 17.2V18ZM12 10C12.55 10 13.0208 9.80417 13.4125 9.4125C13.8042 9.02083 14 8.55 14 8C14 7.45 13.8042 6.97917 13.4125 6.5875C13.0208 6.19583 12.55 6 12 6C11.45 6 10.9792 6.19583 10.5875 6.5875C10.1958 6.97917 10 7.45 10 8C10 8.55 10.1958 9.02083 10.5875 9.4125C10.9792 9.80417 11.45 10 12 10Z\" fill=\"black\" fill-opacity=\"0.87\"><\/path><\/g><\/svg><span>Propietarios, administradores, miembros<\/span><\/div><div class=\"tag-row\"><svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-flg-final\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-flg-final)\"><path d=\"M5 21V4H14L14.4 6H20V16H13L12.6 14H7V21H5ZM14.65 14H18V8H12.75L12.35 6H7V12H14.25L14.65 14Z\" fill=\"black\" fill-opacity=\"0.87\"><\/path><\/g><\/svg><span>Esta funci\u00f3n est\u00e1 disponible en todos los planes<\/span><\/div><\/div><\/div>\n\n\n\n<p>Con el complemento de Zendesk, puedes conectar Pumble con tu cuenta de Zendesk y seguir todas las actualizaciones importantes de servicios de cliente. Esta funci\u00f3n reduce la necesidad de cambiar entre las dos aplicaciones y mantiene toda la informaci\u00f3n en un lugar.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"ratio ratio-16x9\"><iframe loading=\"lazy\" title=\"How to set up and use Zendesk in Pumble\" src=\"https:\/\/player.vimeo.com\/video\/1170967941?h=c03c8411d7&amp;dnt=1&amp;app_id=122963\" width=\"800\" height=\"450\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Instalar el complemento de Zendesk<\/h2>\n\n\n\n<p>Puedes instalar el complemento de Zendesk directamente desde tu espacio de trabajo de Pumble. Aqu\u00ed te explicamos c\u00f3mo hacerlo:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Haz clic en <strong> + A\u00f1adir aplicaciones<\/strong> de la barra lateral<\/li>\n\n\n\n<li class=\"translation-block\">Haz clic <strong>Instalar<\/strong> junto al Zendesk<\/li>\n\n\n\n<li>Acepta los permisos<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Conectar tu cuenta de Zendesk<\/h2>\n\n\n\n<p>Una vez que instales el complemento, puedes conectar tu organizaci\u00f3n de Zendesk. Aqu\u00ed te explicamos c\u00f3mo hacerlo:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Abre el <strong>Complemento de Zendesk<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Haz clic en <strong>Conectar cuenta de Zendesk<\/strong><\/li>\n\n\n\n<li>Introduce el subdominio de tu cuenta de Zendesk (por ejemplo, agenciademarketingdigital-34686)<\/li>\n\n\n\n<li class=\"translation-block\">Haz clic en <strong>Conectar<\/strong> para confirmar la acci\u00f3n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"589\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-1024x589.jpg\" alt=\"\" class=\"wp-image-12835\" style=\"aspect-ratio:1.7385680098311882;width:706px;height:auto\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-1024x589.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-300x173.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-768x442.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-18x10.jpg 18w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Crear un ticket de Zendesk<\/h2>\n\n\n\n<p>Pumble te permite crear un ticket de Zendesk directamente del complemento. Aqu\u00ed te explicamos c\u00f3mo hacerlo:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Haz clic en <strong>Crear nuevo ticket<\/strong><\/li>\n\n\n\n<li>Introduce el sujeto del ticket<\/li>\n\n\n\n<li class=\"translation-block\">Selecciona un <strong>Solicitante<\/strong><\/li>\n\n\n\n<li>Introduce la descripci\u00f3n del ticket<\/li>\n\n\n\n<li class=\"translation-block\">Selecciona <strong>Asignado<\/strong>( (opcional)<\/li>\n\n\n\n<li class=\"translation-block\">Haz clic en <strong>Crear <\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"863\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-1024x863.jpg\" alt=\"\" class=\"wp-image-12836\" style=\"aspect-ratio:1.1865716114507692;width:712px;height:auto\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-1024x863.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-300x253.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-768x647.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-14x12.jpg 14w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Suscribir Zendesk a un canal de Pumble<\/h2>\n\n\n\n<p>Cuando tu organizaci\u00f3n de Zendesk est\u00e1 conectada a Pumble, necesitas suscribirte a canales de Pumble para recibir actualizaciones de ticket. Aqu\u00ed te explicamos c\u00f3mo suscribir a un canal de Pumble a Zendesk:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Haz clic en <strong>Suscribir a un canal\u00a0<\/strong><\/li>\n\n\n\n<li>Selecciona un canal<\/li>\n\n\n\n<li>A\u00f1ade filtros (opcional)<\/li>\n\n\n\n<li class=\"translation-block\">Haz clic en <strong>Suscribir<\/strong> para completar la acci\u00f3n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"705\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-1024x705.jpg\" alt=\"\" class=\"wp-image-12837\" style=\"aspect-ratio:1.4525018912785044;width:712px;height:auto\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-1024x705.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-300x207.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-768x529.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-18x12.jpg 18w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Cuando suscribes un canal a un evento de ticket, puedes recibir las siguientes notificaciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nuevos tickets<\/li>\n\n\n\n<li>Respuestas a tickets<\/li>\n\n\n\n<li>Cambio de estado de ticket<\/li>\n\n\n\n<li>Cambio de asignado<\/li>\n\n\n\n<li>Cambio de prioridad de tarea<\/li>\n\n\n\n<li>Cambio de solicitante<\/li>\n\n\n\n<li>Cambio de tipo de ticket<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Comandos de barra diagonal<\/h2>\n\n\n\n<p>El complemento de Zendesk te permite utilizar comandos de barra diagonal en el chat tambi\u00e9n para una navegaci\u00f3n m\u00e1s avanzada. Los siguientes comandos est\u00e1n disponibles:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>\/zendesk connect {subdomain}<\/strong>: conecta Pumble a una organizaci\u00f3n de Zendesk.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>\/zendesk disconnect<\/strong>: desconecta Pumble de una cuenta de Zendesk.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>\/zendesk subscribe {field1=value1; field2=value2}<\/strong>: suscribe el canal actual a las actualizaciones de Zendesk.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>\/zendesk unsubscribe<\/strong>: se da de baja de un ticket de Zendesk.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group related-articles\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Art\u00edculos relacionados<\/h3>\n\n\n\n<ul class=\"wp-block-list related-articles-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/help\/es\/integrations\/automation-workflow-integrations\/zapier-integration\/\">Integraci\u00f3n de Zapier<\/a><\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/help\/integrations\/automation-workflow-integrations\/pumble-ai-assistant-addon\/\">Pumble AI Assistant addon<\/a><\/li>\n<\/ul>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"With the Zendesk addon, you can connect Pumble to your Zendesk account and track&#8230;","protected":false},"author":42,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[64],"tags":[],"class_list":["post-12834","post","type-post","status-publish","format-standard","hentry","category-automation-workflow-integrations"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milos Milosavljevic","author_link":"https:\/\/pumble.com\/help\/es\/author\/milos-milosavljevic\/"},"_links":{"self":[{"href":"https:\/\/pumble.com\/help\/es\/wp-json\/wp\/v2\/posts\/12834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pumble.com\/help\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pumble.com\/help\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pumble.com\/help\/es\/wp-json\/wp\/v2\/users\/42"}],"replies":[{"embeddable":true,"href":"https:\/\/pumble.com\/help\/es\/wp-json\/wp\/v2\/comments?post=12834"}],"version-history":[{"count":28,"href":"https:\/\/pumble.com\/help\/es\/wp-json\/wp\/v2\/posts\/12834\/revisions"}],"predecessor-version":[{"id":13172,"href":"https:\/\/pumble.com\/help\/es\/wp-json\/wp\/v2\/posts\/12834\/revisions\/13172"}],"wp:attachment":[{"href":"https:\/\/pumble.com\/help\/es\/wp-json\/wp\/v2\/media?parent=12834"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pumble.com\/help\/es\/wp-json\/wp\/v2\/categories?post=12834"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pumble.com\/help\/es\/wp-json\/wp\/v2\/tags?post=12834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}