{"id":12834,"date":"2026-04-14T09:47:26","date_gmt":"2026-04-14T07:47:26","guid":{"rendered":"https:\/\/pumble.com\/help\/?p=12834"},"modified":"2026-04-15T10:13:42","modified_gmt":"2026-04-15T08:13:42","slug":"zendesk-addon","status":"publish","type":"post","link":"https:\/\/pumble.com\/help\/fr\/integrations\/automation-workflow-integrations\/zendesk-addon\/","title":{"rendered":"Module compl\u00e9mentaire Zendesk"},"content":{"rendered":"<div class=\"wp-block-custom-audience-tag audience-tag-box\"><span class=\"tag-title\">Qui peut utiliser cette fonctionnalit\u00e9 ?<\/span><div class=\"tag-rows\"><div class=\"tag-row\"><svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-aud-final\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-aud-final)\"><path d=\"M12 12C10.9 12 9.95833 11.6083 9.175 10.825C8.39167 10.0417 8 9.1 8 8C8 6.9 8.39167 5.95833 9.175 5.175C9.95833 4.39167 10.9 4 12 4C13.1 4 14.0417 4.39167 14.825 5.175C15.6083 5.95833 16 6.9 16 8C16 9.1 15.6083 10.0417 14.825 10.825C14.0417 11.6083 13.1 12 12 12ZM4 20V17.2C4 16.6333 4.14583 16.1125 4.4375 15.6375C4.72917 15.1625 5.11667 14.8 5.6 14.55C6.63333 14.0333 7.68333 13.6458 8.75 13.3875C9.81667 13.1292 10.9 13 12 13C13.1 13 14.1833 13.1292 15.25 13.3875C16.3167 13.6458 17.3667 14.0333 18.4 14.55C18.8833 14.8 19.2708 15.1625 19.5625 15.6375C19.8542 16.1125 20 16.6333 20 17.2V20H4ZM6 18H18V17.2C18 17.0167 17.9542 16.85 17.8625 16.7C17.7708 16.55 17.65 16.4333 17.5 16.35C16.6 15.9 15.6917 15.5625 14.775 15.3375C13.8583 15.1125 12.9333 15 12 15C11.0667 15 10.1417 15.1125 9.225 15.3375C8.30833 15.5625 7.4 15.9 6.5 16.35C6.35 16.4333 6.22917 16.55 6.1375 16.7C6.04583 16.85 6 17.0167 6 17.2V18ZM12 10C12.55 10 13.0208 9.80417 13.4125 9.4125C13.8042 9.02083 14 8.55 14 8C14 7.45 13.8042 6.97917 13.4125 6.5875C13.0208 6.19583 12.55 6 12 6C11.45 6 10.9792 6.19583 10.5875 6.5875C10.1958 6.97917 10 7.45 10 8C10 8.55 10.1958 9.02083 10.5875 9.4125C10.9792 9.80417 11.45 10 12 10Z\" fill=\"black\" fill-opacity=\"0.87\"><\/path><\/g><\/svg><span>Propri\u00e9taires, administrateurs, membres<\/span><\/div><div class=\"tag-row\"><svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-flg-final\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-flg-final)\"><path d=\"M5 21V4H14L14.4 6H20V16H13L12.6 14H7V21H5ZM14.65 14H18V8H12.75L12.35 6H7V12H14.25L14.65 14Z\" fill=\"black\" fill-opacity=\"0.87\"><\/path><\/g><\/svg><span>Cette fonctionnalit\u00e9 est disponible dans toutes les formules<\/span><\/div><\/div><\/div>\n\n\n\n<p>Gr\u00e2ce au module compl\u00e9mentaire Zendesk, vous pouvez connecter Pumble \u00e0 votre compte Zendesk et suivre toutes les mises \u00e0 jour essentielles relatives au service client. Cette fonctionnalit\u00e9 vous \u00e9vite d\u2019avoir \u00e0 basculer entre les deux applis et regroupe toutes les informations importantes en un seul endroit.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"ratio ratio-16x9\"><iframe loading=\"lazy\" title=\"How to set up and use Zendesk in Pumble\" src=\"https:\/\/player.vimeo.com\/video\/1170967941?h=c03c8411d7&amp;dnt=1&amp;app_id=122963\" width=\"800\" height=\"450\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Installer le module compl\u00e9mentaire Zendesk<\/h2>\n\n\n\n<p>Vous pouvez installer l\u2019extension Zendesk directement depuis votre espace de travail Pumble. Voici comment proc\u00e9der :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Cliquez sur <strong>+ Ajouter des applis<\/strong> dans la barre lat\u00e9rale<\/li>\n\n\n\n<li class=\"translation-block\">Cliquez sur <strong>Installer<\/strong> \u00e0 c\u00f4t\u00e9 de Zendesk<\/li>\n\n\n\n<li>Acceptez les autorisations<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Connecter votre compte Zendesk<\/h2>\n\n\n\n<p>Une fois le module compl\u00e9mentaire install\u00e9, vous pouvez passer \u00e0 la connexion de votre organisation Zendesk. Voici comment proc\u00e9der :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Ouvrez <strong>le module compl\u00e9mentaire Zendesk<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Cliquez sur <strong>Connecter le compte Zendesk<\/strong><\/li>\n\n\n\n<li>Saisissez le sous-domaine de votre compte Zendesk (p. ex. digitalmarketingagency-34686)<\/li>\n\n\n\n<li class=\"translation-block\">Cliquez sur <strong>Connecter<\/strong> pour confirmer l\u2019action<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"589\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-1024x589.jpg\" alt=\"\" class=\"wp-image-12835\" style=\"aspect-ratio:1.7385680098311882;width:706px;height:auto\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-1024x589.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-300x173.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-768x442.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-18x10.jpg 18w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Cr\u00e9er un ticket Zendesk<\/h2>\n\n\n\n<p>Pumble vous permet de cr\u00e9er des tickets Zendesk directement depuis le module compl\u00e9mentaire. Voici comment proc\u00e9der :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Cliquez sur <strong>Cr\u00e9er un nouveau ticket<\/strong><\/li>\n\n\n\n<li>Saisissez l\u2019objet du ticket<\/li>\n\n\n\n<li class=\"translation-block\">S\u00e9lectionnez un demandeur<\/li>\n\n\n\n<li>Saisissez la description du ticket<\/li>\n\n\n\n<li class=\"translation-block\">S\u00e9lectionnez un destinataire (facultatif)<\/li>\n\n\n\n<li class=\"translation-block\">Cliquez sur <strong>Cr\u00e9er<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"863\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-1024x863.jpg\" alt=\"\" class=\"wp-image-12836\" style=\"aspect-ratio:1.1865716114507692;width:712px;height:auto\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-1024x863.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-300x253.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-768x647.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-14x12.jpg 14w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Abonner Zendesk \u00e0 un canal Pumble<\/h2>\n\n\n\n<p>Une fois votre organisation Zendesk connect\u00e9e \u00e0 Pumble, vous devez vous abonner aux canaux Pumble pour recevoir les mises \u00e0 jour des tickets. Voici comment vous abonner \u00e0 un canal Pumble dans Zendesk :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Cliquez sur <strong>S\u2019abonner au canal<\/strong><\/li>\n\n\n\n<li>S\u00e9lectionnez un canal<\/li>\n\n\n\n<li>Ajoutez des filtres (facultatif)<\/li>\n\n\n\n<li class=\"translation-block\">Cliquez sur <strong>S\u2019abonner<\/strong> pour valider l\u2019action<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"705\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-1024x705.jpg\" alt=\"\" class=\"wp-image-12837\" style=\"aspect-ratio:1.4525018912785044;width:712px;height:auto\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-1024x705.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-300x207.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-768x529.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-18x12.jpg 18w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Lorsque vous vous abonnez \u00e0 un canal pour les \u00e9v\u00e9nements li\u00e9s aux tickets, vous pouvez recevoir les notifications suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nouveaux tickets<\/li>\n\n\n\n<li>R\u00e9ponses aux tickets<\/li>\n\n\n\n<li>Changement de statut d\u2019un ticket<\/li>\n\n\n\n<li>Changement de responsable<\/li>\n\n\n\n<li>Changement de priorit\u00e9 d\u2019une t\u00e2che<\/li>\n\n\n\n<li>Changement d\u2019auteur de la demande<\/li>\n\n\n\n<li>Changement de type de ticket<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Commandes slash<\/h2>\n\n\n\n<p>Le module compl\u00e9mentaire Zendesk vous permet \u00e9galement d\u2019utiliser des commandes slash dans le chat pour une navigation plus avanc\u00e9e. Les commandes suivantes sont disponibles :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>\/zendesk connect {subdomain}<\/strong> \u2014 connecte Pumble \u00e0 une organisation Zendesk<\/li>\n\n\n\n<li class=\"translation-block\"><strong>\/zendesk disconnect<\/strong> \u2014 d\u00e9connecte Pumble d\u2019un compte Zendesk<\/li>\n\n\n\n<li class=\"translation-block\"><strong>\/zendesk subscribe {field1=value1; field2=value2}<\/strong> \u2014 abonne le canal actuel aux mises \u00e0 jour Zendesk<\/li>\n\n\n\n<li class=\"translation-block\"><strong>\/zendesk unsubscribe<\/strong> \u2014 se d\u00e9sabonne d\u2019un ticket Zendesk<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group related-articles\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Articles similaires<\/h3>\n\n\n\n<ul class=\"wp-block-list related-articles-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/help\/fr\/integrations\/automation-workflow-integrations\/zapier-integration\/\">Int\u00e9gration de Zapier<\/a><\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/help\/integrations\/automation-workflow-integrations\/pumble-ai-assistant-addon\/\">Pumble AI Assistant addon<\/a><\/li>\n<\/ul>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"With the Zendesk addon, you can connect Pumble to your Zendesk account and track&#8230;","protected":false},"author":42,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[64],"tags":[],"class_list":["post-12834","post","type-post","status-publish","format-standard","hentry","category-automation-workflow-integrations"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milos Milosavljevic","author_link":"https:\/\/pumble.com\/help\/fr\/author\/milos-milosavljevic\/"},"_links":{"self":[{"href":"https:\/\/pumble.com\/help\/fr\/wp-json\/wp\/v2\/posts\/12834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pumble.com\/help\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pumble.com\/help\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pumble.com\/help\/fr\/wp-json\/wp\/v2\/users\/42"}],"replies":[{"embeddable":true,"href":"https:\/\/pumble.com\/help\/fr\/wp-json\/wp\/v2\/comments?post=12834"}],"version-history":[{"count":28,"href":"https:\/\/pumble.com\/help\/fr\/wp-json\/wp\/v2\/posts\/12834\/revisions"}],"predecessor-version":[{"id":13172,"href":"https:\/\/pumble.com\/help\/fr\/wp-json\/wp\/v2\/posts\/12834\/revisions\/13172"}],"wp:attachment":[{"href":"https:\/\/pumble.com\/help\/fr\/wp-json\/wp\/v2\/media?parent=12834"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pumble.com\/help\/fr\/wp-json\/wp\/v2\/categories?post=12834"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pumble.com\/help\/fr\/wp-json\/wp\/v2\/tags?post=12834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}