{"id":12834,"date":"2026-04-14T09:47:26","date_gmt":"2026-04-14T07:47:26","guid":{"rendered":"https:\/\/pumble.com\/help\/?p=12834"},"modified":"2026-04-14T10:13:55","modified_gmt":"2026-04-14T08:13:55","slug":"zendesk-addon","status":"publish","type":"post","link":"https:\/\/pumble.com\/help\/pt\/integrations\/automation-workflow-integrations\/zendesk-addon\/","title":{"rendered":"Zendesk Addon"},"content":{"rendered":"<div class=\"wp-block-custom-audience-tag audience-tag-box\"><span class=\"tag-title\">Quem pode usar este recurso?<\/span><div class=\"tag-rows\"><div class=\"tag-row\"><svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-aud-final\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-aud-final)\"><path d=\"M12 12C10.9 12 9.95833 11.6083 9.175 10.825C8.39167 10.0417 8 9.1 8 8C8 6.9 8.39167 5.95833 9.175 5.175C9.95833 4.39167 10.9 4 12 4C13.1 4 14.0417 4.39167 14.825 5.175C15.6083 5.95833 16 6.9 16 8C16 9.1 15.6083 10.0417 14.825 10.825C14.0417 11.6083 13.1 12 12 12ZM4 20V17.2C4 16.6333 4.14583 16.1125 4.4375 15.6375C4.72917 15.1625 5.11667 14.8 5.6 14.55C6.63333 14.0333 7.68333 13.6458 8.75 13.3875C9.81667 13.1292 10.9 13 12 13C13.1 13 14.1833 13.1292 15.25 13.3875C16.3167 13.6458 17.3667 14.0333 18.4 14.55C18.8833 14.8 19.2708 15.1625 19.5625 15.6375C19.8542 16.1125 20 16.6333 20 17.2V20H4ZM6 18H18V17.2C18 17.0167 17.9542 16.85 17.8625 16.7C17.7708 16.55 17.65 16.4333 17.5 16.35C16.6 15.9 15.6917 15.5625 14.775 15.3375C13.8583 15.1125 12.9333 15 12 15C11.0667 15 10.1417 15.1125 9.225 15.3375C8.30833 15.5625 7.4 15.9 6.5 16.35C6.35 16.4333 6.22917 16.55 6.1375 16.7C6.04583 16.85 6 17.0167 6 17.2V18ZM12 10C12.55 10 13.0208 9.80417 13.4125 9.4125C13.8042 9.02083 14 8.55 14 8C14 7.45 13.8042 6.97917 13.4125 6.5875C13.0208 6.19583 12.55 6 12 6C11.45 6 10.9792 6.19583 10.5875 6.5875C10.1958 6.97917 10 7.45 10 8C10 8.55 10.1958 9.02083 10.5875 9.4125C10.9792 9.80417 11.45 10 12 10Z\" fill=\"black\" fill-opacity=\"0.87\"><\/path><\/g><\/svg><span>Owners, Admins, Members<\/span><\/div><div class=\"tag-row\"><svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-flg-final\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-flg-final)\"><path d=\"M5 21V4H14L14.4 6H20V16H13L12.6 14H7V21H5ZM14.65 14H18V8H12.75L12.35 6H7V12H14.25L14.65 14Z\" fill=\"black\" fill-opacity=\"0.87\"><\/path><\/g><\/svg><span>This feature is available on all plans<\/span><\/div><\/div><\/div>\n\n\n\n<p>With the Zendesk addon, you can connect Pumble to your Zendesk account and track all critical customer service updates. This functionality reduces the need for swapping between the two apps and keeps all important info in one place.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"ratio ratio-16x9\"><iframe loading=\"lazy\" title=\"How to set up and use Zendesk in Pumble\" src=\"https:\/\/player.vimeo.com\/video\/1170967941?h=c03c8411d7&amp;dnt=1&amp;app_id=122963\" width=\"800\" height=\"450\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Install the Zendesk addon<\/h2>\n\n\n\n<p>You can install the Zendesk addon directly from your Pumble workspace. Here\u2019s how to do this:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clique em <strong>+ Add apps <\/strong>from the sidebar<\/li>\n\n\n\n<li>Clique em <strong>Instalar<\/strong> next to Zendesk<\/li>\n\n\n\n<li>Permita as permiss\u00f5es<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Connect your Zendesk account<\/h2>\n\n\n\n<p>Once you install the addon, you can move on to connecting your Zendesk organization. Here\u2019s how to do this:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the <strong>Zendesk addon<\/strong><\/li>\n\n\n\n<li>Clique em <strong>Connect Zendesk account<\/strong><\/li>\n\n\n\n<li>Enter your Zendesk account subdomain (e.g., digitalmarketingagency-34686)<\/li>\n\n\n\n<li>Clique em <strong>Connect<\/strong> para confirmar a a\u00e7\u00e3o<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"589\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-1024x589.jpg\" alt=\"\" class=\"wp-image-12835\" style=\"aspect-ratio:1.7385680098311882;width:706px;height:auto\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-1024x589.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-300x173.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-768x442.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-18x10.jpg 18w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Create a Zendesk ticket<\/h2>\n\n\n\n<p>Pumble allows you to create Zendesk tickets directly from the addon. Here\u2019s how you can do it:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clique em <strong>Create new ticket<\/strong><\/li>\n\n\n\n<li>Enter ticket subject<\/li>\n\n\n\n<li>Select a <strong>Requester<\/strong><\/li>\n\n\n\n<li>Enter ticket description<\/li>\n\n\n\n<li>Selecione <strong>Assignee <\/strong>(this is optional)<\/li>\n\n\n\n<li>Clique em <strong>Criar<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"863\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-1024x863.jpg\" alt=\"\" class=\"wp-image-12836\" style=\"aspect-ratio:1.1865716114507692;width:712px;height:auto\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-1024x863.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-300x253.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-768x647.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-14x12.jpg 14w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Subscribe Zendesk to a Pumble channel<\/h2>\n\n\n\n<p>When your Zendesk organization is connected to Pumble, you need to subscribe to Pumble channels to receive ticket updates. Here\u2019s how you can subscribe a Pumble channel to Zendesk:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clique em <strong>Subscribe to channel&nbsp;<\/strong><\/li>\n\n\n\n<li>Selecione um canal<\/li>\n\n\n\n<li>Add filters (this is optional)<\/li>\n\n\n\n<li>Clique em <strong>Subscribe<\/strong> para concluir a a\u00e7\u00e3o<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"705\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-1024x705.jpg\" alt=\"\" class=\"wp-image-12837\" style=\"aspect-ratio:1.4525018912785044;width:712px;height:auto\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-1024x705.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-300x207.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-768x529.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-18x12.jpg 18w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>When you subscribe a channel to ticket events, you can receive the following notifications:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New tickets<\/li>\n\n\n\n<li>Replies to tickets<\/li>\n\n\n\n<li>Ticket status change<\/li>\n\n\n\n<li>Assignee changed<\/li>\n\n\n\n<li>Task priority change<\/li>\n\n\n\n<li>Requester change<\/li>\n\n\n\n<li>Change of ticket type<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Comandos de barra \u201c\/\u201d<\/h2>\n\n\n\n<p>The Zendesk addon also lets you use slash commands in chat for more advanced navigation. The following commands are available:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\/zendesk connect {subdomain}<\/strong> \u2014 connects Pumble to a Zendesk organization.<\/li>\n\n\n\n<li><strong>\/zendesk disconnect<\/strong> \u2014 disconnects Pumble from a Zendesk account.<\/li>\n\n\n\n<li><strong>\/zendesk subscribe {field1=value1; field2=value2} <\/strong>\u2014 subscribes the current channel to Zendesk updates.<\/li>\n\n\n\n<li><strong>\/zendesk unsubscribe<\/strong> \u2014 unsubscribes from a Zendesk ticket.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group related-articles\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Artigos relacionados<\/h3>\n\n\n\n<ul class=\"wp-block-list related-articles-list\">\n<li><a href=\"https:\/\/pumble.com\/help\/integrations\/automation-workflow-integrations\/zapier-integration\/\">Integra\u00e7\u00e3o Zapier<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/pumble.com\/help\/integrations\/automation-workflow-integrations\/pumble-ai-assistant-addon\/\">Extens\u00e3o do Assistente de IA do Pumble<\/a><\/li>\n<\/ul>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"With the Zendesk addon, you can connect Pumble to your Zendesk account and track&#8230;","protected":false},"author":42,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[64],"tags":[],"class_list":["post-12834","post","type-post","status-publish","format-standard","hentry","category-automation-workflow-integrations"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milos Milosavljevic","author_link":"https:\/\/pumble.com\/help\/pt\/author\/milos-milosavljevic\/"},"_links":{"self":[{"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/posts\/12834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/users\/42"}],"replies":[{"embeddable":true,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/comments?post=12834"}],"version-history":[{"count":6,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/posts\/12834\/revisions"}],"predecessor-version":[{"id":13131,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/posts\/12834\/revisions\/13131"}],"wp:attachment":[{"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/media?parent=12834"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/categories?post=12834"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/tags?post=12834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}