{"id":12834,"date":"2026-04-14T09:47:26","date_gmt":"2026-04-14T07:47:26","guid":{"rendered":"https:\/\/pumble.com\/help\/?p=12834"},"modified":"2026-04-15T10:13:42","modified_gmt":"2026-04-15T08:13:42","slug":"zendesk-addon","status":"publish","type":"post","link":"https:\/\/pumble.com\/help\/pt\/integrations\/automation-workflow-integrations\/zendesk-addon\/","title":{"rendered":"Complemento do Zendesk"},"content":{"rendered":"<div class=\"wp-block-custom-audience-tag audience-tag-box\"><span class=\"tag-title\">Quem pode usar este recurso?<\/span><div class=\"tag-rows\"><div class=\"tag-row\"><svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-aud-final\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-aud-final)\"><path d=\"M12 12C10.9 12 9.95833 11.6083 9.175 10.825C8.39167 10.0417 8 9.1 8 8C8 6.9 8.39167 5.95833 9.175 5.175C9.95833 4.39167 10.9 4 12 4C13.1 4 14.0417 4.39167 14.825 5.175C15.6083 5.95833 16 6.9 16 8C16 9.1 15.6083 10.0417 14.825 10.825C14.0417 11.6083 13.1 12 12 12ZM4 20V17.2C4 16.6333 4.14583 16.1125 4.4375 15.6375C4.72917 15.1625 5.11667 14.8 5.6 14.55C6.63333 14.0333 7.68333 13.6458 8.75 13.3875C9.81667 13.1292 10.9 13 12 13C13.1 13 14.1833 13.1292 15.25 13.3875C16.3167 13.6458 17.3667 14.0333 18.4 14.55C18.8833 14.8 19.2708 15.1625 19.5625 15.6375C19.8542 16.1125 20 16.6333 20 17.2V20H4ZM6 18H18V17.2C18 17.0167 17.9542 16.85 17.8625 16.7C17.7708 16.55 17.65 16.4333 17.5 16.35C16.6 15.9 15.6917 15.5625 14.775 15.3375C13.8583 15.1125 12.9333 15 12 15C11.0667 15 10.1417 15.1125 9.225 15.3375C8.30833 15.5625 7.4 15.9 6.5 16.35C6.35 16.4333 6.22917 16.55 6.1375 16.7C6.04583 16.85 6 17.0167 6 17.2V18ZM12 10C12.55 10 13.0208 9.80417 13.4125 9.4125C13.8042 9.02083 14 8.55 14 8C14 7.45 13.8042 6.97917 13.4125 6.5875C13.0208 6.19583 12.55 6 12 6C11.45 6 10.9792 6.19583 10.5875 6.5875C10.1958 6.97917 10 7.45 10 8C10 8.55 10.1958 9.02083 10.5875 9.4125C10.9792 9.80417 11.45 10 12 10Z\" fill=\"black\" fill-opacity=\"0.87\"><\/path><\/g><\/svg><span>Propriet\u00e1rios, Administradores, Membros<\/span><\/div><div class=\"tag-row\"><svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-flg-final\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-flg-final)\"><path d=\"M5 21V4H14L14.4 6H20V16H13L12.6 14H7V21H5ZM14.65 14H18V8H12.75L12.35 6H7V12H14.25L14.65 14Z\" fill=\"black\" fill-opacity=\"0.87\"><\/path><\/g><\/svg><span>Este recurso est\u00e1 dispon\u00edvel em todos os planos<\/span><\/div><\/div><\/div>\n\n\n\n<p>Com o complemento Zendesk, voc\u00ea pode conectar o Pumble \u00e0 sua conta Zendesk e acompanhar todas as atualiza\u00e7\u00f5es cr\u00edticas de atendimento ao cliente. Essa funcionalidade reduz a necessidade de alternar entre os dois aplicativos e mant\u00e9m todas as informa\u00e7\u00f5es importantes em um s\u00f3 lugar.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"ratio ratio-16x9\"><iframe loading=\"lazy\" title=\"How to set up and use Zendesk in Pumble\" src=\"https:\/\/player.vimeo.com\/video\/1170967941?h=c03c8411d7&amp;dnt=1&amp;app_id=122963\" width=\"800\" height=\"450\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Instale o complemento do Zendesk<\/h2>\n\n\n\n<p>Voc\u00ea pode instalar o complemento do Zendesk diretamente do seu espa\u00e7o de trabalho do Pumble. Veja como:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Clique em <strong>+ Adicionar aplicativos<\/strong> na barra lateral<\/li>\n\n\n\n<li class=\"translation-block\">Clique em <strong>Instalar<\/strong> ao lado de Zendesk<\/li>\n\n\n\n<li>Permita as permiss\u00f5es<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Conecte sua conta Zendesk<\/h2>\n\n\n\n<p>Ap\u00f3s instalar o complemento, voc\u00ea pode prosseguir com a conex\u00e3o da sua organiza\u00e7\u00e3o do Zendesk. Veja como fazer isso:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Abra o complemento Zendesk<\/li>\n\n\n\n<li class=\"translation-block\">Clique em <strong>Conectar conta do Zendesk<\/strong><\/li>\n\n\n\n<li>Insira o subdom\u00ednio da sua conta Zendesk (por exemplo, digitalmarketingagency-34686)<\/li>\n\n\n\n<li class=\"translation-block\">Clique em <strong>Conectar<\/strong> para confirmar a a\u00e7\u00e3o<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"589\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-1024x589.jpg\" alt=\"\" class=\"wp-image-12835\" style=\"aspect-ratio:1.7385680098311882;width:706px;height:auto\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-1024x589.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-300x173.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-768x442.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization-18x10.jpg 18w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/connect-zendesk-organization.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Criar um ticket no Zendesk<\/h2>\n\n\n\n<p>O Pumble permite criar tickets no Zendesk diretamente pelo complemento. Veja como:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Clique em <strong>Criar novo ticket<\/strong><\/li>\n\n\n\n<li>Insira o assunto do ticket<\/li>\n\n\n\n<li class=\"translation-block\">Selecione um <strong>Solicitante<\/strong><\/li>\n\n\n\n<li>Insira a descri\u00e7\u00e3o do ingresso<\/li>\n\n\n\n<li class=\"translation-block\">Selecione o respons\u00e1vel (opcional)<\/li>\n\n\n\n<li class=\"translation-block\">Clique em <strong>Criar<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"863\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-1024x863.jpg\" alt=\"\" class=\"wp-image-12836\" style=\"aspect-ratio:1.1865716114507692;width:712px;height:auto\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-1024x863.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-300x253.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-768x647.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket-14x12.jpg 14w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/create-zendesk-ticket.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Inscreva o Zendesk em um canal do Pumble<\/h2>\n\n\n\n<p>Quando sua organiza\u00e7\u00e3o do Zendesk estiver conectada ao Pumble, voc\u00ea precisar\u00e1 se inscrever nos canais do Pumble para receber atualiza\u00e7\u00f5es de tickets. Veja como inscrever um canal do Pumble no Zendesk:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Clique em <strong>Inscrever-se no canal\u00a0<\/strong><\/li>\n\n\n\n<li>Selecione um canal<\/li>\n\n\n\n<li>Adicionar filtros (opcional)<\/li>\n\n\n\n<li class=\"translation-block\">Clique em <strong>Inscrever-se<\/strong> para concluir a a\u00e7\u00e3o<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"705\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-1024x705.jpg\" alt=\"\" class=\"wp-image-12837\" style=\"aspect-ratio:1.4525018912785044;width:712px;height:auto\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-1024x705.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-300x207.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-768x529.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel-18x12.jpg 18w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2026\/03\/susbcribe-to-channel.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Ao se inscrever em um canal para receber ingressos para eventos, voc\u00ea poder\u00e1 receber as seguintes notifica\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Novos chamados<\/li>\n\n\n\n<li>Respostas a chamados<\/li>\n\n\n\n<li>Altera\u00e7\u00e3o no status do chamado<\/li>\n\n\n\n<li>Altera\u00e7\u00e3o no respons\u00e1vel<\/li>\n\n\n\n<li>Altera\u00e7\u00e3o na prioridade da tarefa<\/li>\n\n\n\n<li>Altera\u00e7\u00e3o no solicitante<\/li>\n\n\n\n<li>Altera\u00e7\u00e3o no tipo de chamado<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Comandos de barra<\/h2>\n\n\n\n<p>O complemento Zendesk tamb\u00e9m permite usar comandos de barra no chat para uma navega\u00e7\u00e3o mais avan\u00e7ada. Os seguintes comandos est\u00e3o dispon\u00edveis:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>\/zendesk connect {subdomain}<\/strong> \u2014 Conecta o Pumble a uma organiza\u00e7\u00e3o Zendesk.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>\/zendesk disconnect<\/strong> \u2014 Desconecta o Pumble de uma conta Zendesk.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>\/zendesk subscribe {field1=value1; field2=value2} <\/strong>\u2014 Assina o canal atual para receber atualiza\u00e7\u00f5es do Zendesk.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>\/zendesk unsubscribe<\/strong> \u2014 Cancela a inscri\u00e7\u00e3o em um ticket do Zendesk.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group related-articles\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Artigos relacionados<\/h3>\n\n\n\n<ul class=\"wp-block-list related-articles-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/help\/pt\/integrations\/automation-workflow-integrations\/zapier-integration\/\">Integra\u00e7\u00e3o Zapier\n<\/a><\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/help\/integrations\/automation-workflow-integrations\/pumble-ai-assistant-addon\/\">Pumble AI Assistant addon<\/a><\/li>\n<\/ul>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"With the Zendesk addon, you can connect Pumble to your Zendesk account and track&#8230;","protected":false},"author":42,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[64],"tags":[],"class_list":["post-12834","post","type-post","status-publish","format-standard","hentry","category-automation-workflow-integrations"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Milos Milosavljevic","author_link":"https:\/\/pumble.com\/help\/pt\/author\/milos-milosavljevic\/"},"_links":{"self":[{"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/posts\/12834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/users\/42"}],"replies":[{"embeddable":true,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/comments?post=12834"}],"version-history":[{"count":28,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/posts\/12834\/revisions"}],"predecessor-version":[{"id":13172,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/posts\/12834\/revisions\/13172"}],"wp:attachment":[{"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/media?parent=12834"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/categories?post=12834"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/tags?post=12834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}