{"id":6026,"date":"2023-07-24T09:56:25","date_gmt":"2023-07-24T07:56:25","guid":{"rendered":"https:\/\/pumble.com\/help\/?p=6026"},"modified":"2026-04-14T11:12:11","modified_gmt":"2026-04-14T09:12:11","slug":"customize-messages-and-files-retention","status":"publish","type":"post","link":"https:\/\/pumble.com\/help\/pt\/workspace-administration\/workspace-settings\/customize-messages-and-files-retention\/","title":{"rendered":"Personalizar a reten\u00e7\u00e3o de mensagens e arquivos"},"content":{"rendered":"<div class=\"wp-block-custom-audience-tag audience-tag-box\"><span class=\"tag-title\">Quem pode usar este recurso?<\/span><div class=\"tag-rows\"><div class=\"tag-row\"><svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-aud-final\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-aud-final)\"><path d=\"M12 12C10.9 12 9.95833 11.6083 9.175 10.825C8.39167 10.0417 8 9.1 8 8C8 6.9 8.39167 5.95833 9.175 5.175C9.95833 4.39167 10.9 4 12 4C13.1 4 14.0417 4.39167 14.825 5.175C15.6083 5.95833 16 6.9 16 8C16 9.1 15.6083 10.0417 14.825 10.825C14.0417 11.6083 13.1 12 12 12ZM4 20V17.2C4 16.6333 4.14583 16.1125 4.4375 15.6375C4.72917 15.1625 5.11667 14.8 5.6 14.55C6.63333 14.0333 7.68333 13.6458 8.75 13.3875C9.81667 13.1292 10.9 13 12 13C13.1 13 14.1833 13.1292 15.25 13.3875C16.3167 13.6458 17.3667 14.0333 18.4 14.55C18.8833 14.8 19.2708 15.1625 19.5625 15.6375C19.8542 16.1125 20 16.6333 20 17.2V20H4ZM6 18H18V17.2C18 17.0167 17.9542 16.85 17.8625 16.7C17.7708 16.55 17.65 16.4333 17.5 16.35C16.6 15.9 15.6917 15.5625 14.775 15.3375C13.8583 15.1125 12.9333 15 12 15C11.0667 15 10.1417 15.1125 9.225 15.3375C8.30833 15.5625 7.4 15.9 6.5 16.35C6.35 16.4333 6.22917 16.55 6.1375 16.7C6.04583 16.85 6 17.0167 6 17.2V18ZM12 10C12.55 10 13.0208 9.80417 13.4125 9.4125C13.8042 9.02083 14 8.55 14 8C14 7.45 13.8042 6.97917 13.4125 6.5875C13.0208 6.19583 12.55 6 12 6C11.45 6 10.9792 6.19583 10.5875 6.5875C10.1958 6.97917 10 7.45 10 8C10 8.55 10.1958 9.02083 10.5875 9.4125C10.9792 9.80417 11.45 10 12 10Z\" fill=\"black\" fill-opacity=\"0.87\"><\/path><\/g><\/svg><span>Propriet\u00e1rio do espa\u00e7o de trabalho<\/span><\/div><div class=\"tag-row\"><svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-flg-final\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-flg-final)\"><path d=\"M5 21V4H14L14.4 6H20V16H13L12.6 14H7V21H5ZM14.65 14H18V8H12.75L12.35 6H7V12H14.25L14.65 14Z\" fill=\"black\" fill-opacity=\"0.87\"><\/path><\/g><\/svg><span>Dispon\u00edvel no plano Enterprise<\/span><\/div><\/div><\/div>\n\n\n\n<p>Como configura\u00e7\u00e3o padr\u00e3o em todos os planos, o Pumble ret\u00e9m todas as mensagens e arquivos, incluindo clipes de \u00e1udio e v\u00eddeo, durante a vida \u00fatil do seu espa\u00e7o de trabalho. No entanto, voc\u00ea tem a op\u00e7\u00e3o de personalizar suas configura\u00e7\u00f5es de reten\u00e7\u00e3o para excluir automaticamente mensagens e arquivos ap\u00f3s um per\u00edodo especificado.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Informa\u00e7\u00e3o importante<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A exclus\u00e3o de mensagens e arquivos \u00e9 uma a\u00e7\u00e3o permanente. Certifique-se de lidar com essas configura\u00e7\u00f5es com cuidado.<\/li>\n\n\n\n<li>As exclus\u00f5es de dados ocorrem uma vez por dia, portanto, qualquer altera\u00e7\u00e3o nas configura\u00e7\u00f5es de reten\u00e7\u00e3o pode resultar na remo\u00e7\u00e3o r\u00e1pida dos dados.<\/li>\n\n\n\n<li>Todas as mensagens e arquivos, inclusive os fixados ou salvos, estar\u00e3o sujeitos \u00e0s configura\u00e7\u00f5es de reten\u00e7\u00e3o que voc\u00ea aplicar. As respostas s\u00e3o processadas individualmente.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-custom-highlight-box custom-box color-yellow\"><div class=\"box-header\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-yellow\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-yellow)\"><path d=\"M9 19V17H21V19H9ZM9 13V11H21V13H9ZM9 7V5H21V7H9ZM5 20C4.45 20 3.97917 19.8042 3.5875 19.4125C3.19583 19.0208 3 18.55 3 18C3 17.45 3.19583 16.9792 3.5875 16.5875C3.97917 16.1958 4.45 16 5 16C5.55 16 6.02083 16.1958 6.4125 16.5875C6.80417 16.9792 7 17.45 7 18C7 18.55 6.80417 19.0208 6.4125 19.4125C6.02083 19.8042 5.55 20 5 20ZM5 14C4.45 14 3.97917 13.8042 3.5875 13.4125C3.19583 13.0208 3 12.55 3 12C3 11.45 3.19583 10.9792 3.5875 10.5875C3.97917 10.1958 4.45 10 5 10C5.55 10 6.02083 10.1958 6.4125 10.5875C6.80417 10.9792 7 11.45 7 12C7 12.55 6.80417 13.0208 6.4125 13.4125C6.02083 13.8042 5.55 14 5 14ZM5 8C4.45 8 3.97917 7.80417 3.5875 7.4125C3.19583 7.02083 3 6.55 3 6C3 5.45 3.19583 4.97917 3.5875 4.5875C3.97917 4.19583 4.45 4 5 4C5.55 4 6.02083 4.19583 6.4125 4.5875C6.80417 4.97917 7 5.45 7 6C7 6.55 6.80417 7.02083 6.4125 7.4125C6.02083 7.80417 5.55 8 5 8Z\" fill=\"#FFC107\"><\/path><\/g><\/svg><span class=\"box-label\">Caso de uso<\/span><\/div><div class=\"box-content\">\n<p>Digamos que voc\u00ea defina um per\u00edodo de reten\u00e7\u00e3o de at\u00e9 um ano. Mensagens com mais de um ano ser\u00e3o exclu\u00eddas. No entanto, se as respostas dessas mensagens n\u00e3o tiverem completado um ano, elas n\u00e3o ser\u00e3o exclu\u00eddas.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-highlight-box custom-box color-indigo\"><div class=\"box-header\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-indigo\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-indigo)\"><path d=\"M12 17C12.2833 17 12.5208 16.9042 12.7125 16.7125C12.9042 16.5208 13 16.2833 13 16C13 15.7167 12.9042 15.4792 12.7125 15.2875C12.5208 15.0958 12.2833 15 12 15C11.7167 15 11.4792 15.0958 11.2875 15.2875C11.0958 15.4792 11 15.7167 11 16C11 16.2833 11.0958 16.5208 11.2875 16.7125C11.4792 16.9042 11.7167 17 12 17ZM11 13H13V7H11V13ZM12 22C10.6167 22 9.31667 21.7375 8.1 21.2125C6.88333 20.6875 5.825 19.975 4.925 19.075C4.025 18.175 3.3125 17.1167 2.7875 15.9C2.2625 14.6833 2 13.3833 2 12C2 10.6167 2.2625 9.31667 2.7875 8.1C3.3125 6.88333 4.025 5.825 4.925 4.925C5.825 4.025 6.88333 3.3125 8.1 2.7875C9.31667 2.2625 10.6167 2 12 2C13.3833 2 14.6833 2.2625 15.9 2.7875C17.1167 3.3125 18.175 4.025 19.075 4.925C19.975 5.825 20.6875 6.88333 21.2125 8.1C21.7375 9.31667 22 10.6167 22 12C22 13.3833 21.7375 14.6833 21.2125 15.9C20.6875 17.1167 19.975 18.175 19.075 19.075C18.175 19.975 17.1167 20.6875 15.9 21.2125C14.6833 21.7375 13.3833 22 12 22ZM12 20C14.2333 20 16.125 19.225 17.675 17.675C19.225 16.125 20 14.2333 20 12C20 9.76667 19.225 7.875 17.675 6.325C16.125 4.775 14.2333 4 12 4C9.76667 4 7.875 4.775 6.325 6.325C4.775 7.875 4 9.76667 4 12C4 14.2333 4.775 16.125 6.325 17.675C7.875 19.225 9.76667 20 12 20Z\" fill=\"#3F51B5\"><\/path><\/g><\/svg><span class=\"box-label\">Informa\u00e7\u00f5es<\/span><\/div><div class=\"box-content\">\n<p>As mensagens em canais exclu\u00eddos n\u00e3o s\u00e3o afetadas pelas configura\u00e7\u00f5es de reten\u00e7\u00e3o. Se voc\u00ea excluir um canal, todas as mensagens e revis\u00f5es nele contidas ser\u00e3o removidas imediata e permanentemente.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ajustar as configura\u00e7\u00f5es de reten\u00e7\u00e3o de mensagens<\/h2>\n\n\n\n<p>Para modificar as prefer\u00eancias de reten\u00e7\u00e3o de mensagens:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clique no nome do seu espa\u00e7o de trabalho no canto superior esquerdo<\/li>\n\n\n\n<li class=\"translation-block\">Passe o mouse sobre <strong>Configura\u00e7\u00f5es do espa\u00e7o de trabalho<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Selecione <strong>Configura\u00e7\u00f5es gerais<\/strong> no menu suspenso<\/li>\n\n\n\n<li class=\"translation-block\">Acesse o <strong>Hist\u00f3rico de mensagens<\/strong> e clique na seta para expandi-lo<\/li>\n\n\n\n<li class=\"translation-block\">Selecione as configura\u00e7\u00f5es de reten\u00e7\u00e3o preferenciais nos menus suspensos para <strong>Canais p\u00fablicos<\/strong>, <strong>Canais privados<\/strong> e <strong>Mensagens diretas<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Clique em <strong>Salvar altera\u00e7\u00f5es<\/strong> para concluir a a\u00e7\u00e3o<\/li>\n<\/ol>\n\n\n\n<p>O propriet\u00e1rio do espa\u00e7o de trabalho pode escolher entre as seguintes configura\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manter tudo<\/li>\n\n\n\n<li>Manter todas as mensagens, mas n\u00e3o registrar edi\u00e7\u00f5es ou exclus\u00f5es<\/li>\n\n\n\n<li>Excluir todas as mensagens ap\u00f3s um per\u00edodo espec\u00edfico (e escolha o per\u00edodo)<\/li>\n<\/ul>\n\n\n\n<p class=\"tip, translation-block\">Marque a caixa de sele\u00e7\u00e3o acima do bot\u00e3o <strong>Salvar altera\u00e7\u00f5es<\/strong> para permitir que os membros definam seu pr\u00f3prio per\u00edodo de reten\u00e7\u00e3o para canais privados e DMs.<\/p>\n\n\n\n<p>Para ajustar a reten\u00e7\u00e3o de mensagens do canal diretamente do canal:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clique para abrir os detalhes do canal<\/li>\n\n\n\n<li>Clique em Mais&nbsp;<\/li>\n\n\n\n<li>Clique em Editar hist\u00f3rico de mensagens do #canal<\/li>\n\n\n\n<li>Escolha as configura\u00e7\u00f5es de reten\u00e7\u00e3o preferidas<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Ajuste as configura\u00e7\u00f5es de reten\u00e7\u00e3o de arquivos<\/h2>\n\n\n\n<p>Para modificar as prefer\u00eancias de reten\u00e7\u00e3o de arquivos:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clique no nome do seu espa\u00e7o de trabalho no canto superior esquerdo<\/li>\n\n\n\n<li class=\"translation-block\">Passe o mouse sobre <strong>Configura\u00e7\u00f5es do espa\u00e7o de trabalho<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Selecione <strong>Configura\u00e7\u00f5es gerais<\/strong> no menu suspenso<\/li>\n\n\n\n<li class=\"translation-block\">Navegue at\u00e9 o <strong>Hist\u00f3rico de Arquivos<\/strong> e clique na seta para expandi-lo<\/li>\n\n\n\n<li>Selecione as configura\u00e7\u00f5es de reten\u00e7\u00e3o preferidas no menu suspenso<\/li>\n\n\n\n<li class=\"translation-block\">Clique em <strong>Salvar altera\u00e7\u00f5es<\/strong> para concluir a a\u00e7\u00e3o<\/li>\n<\/ol>\n\n\n\n<p>O propriet\u00e1rio do espa\u00e7o de trabalho pode escolher entre estas configura\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manter todos os arquivos<\/li>\n\n\n\n<li>Excluir todos os arquivos ap\u00f3s um per\u00edodo espec\u00edfico (e escolha o per\u00edodo)<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-custom-highlight-box custom-box color-indigo\"><div class=\"box-header\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\"><mask id=\"mask-indigo\" style=\"mask-type:alpha\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><rect width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask-indigo)\"><path d=\"M12 17C12.2833 17 12.5208 16.9042 12.7125 16.7125C12.9042 16.5208 13 16.2833 13 16C13 15.7167 12.9042 15.4792 12.7125 15.2875C12.5208 15.0958 12.2833 15 12 15C11.7167 15 11.4792 15.0958 11.2875 15.2875C11.0958 15.4792 11 15.7167 11 16C11 16.2833 11.0958 16.5208 11.2875 16.7125C11.4792 16.9042 11.7167 17 12 17ZM11 13H13V7H11V13ZM12 22C10.6167 22 9.31667 21.7375 8.1 21.2125C6.88333 20.6875 5.825 19.975 4.925 19.075C4.025 18.175 3.3125 17.1167 2.7875 15.9C2.2625 14.6833 2 13.3833 2 12C2 10.6167 2.2625 9.31667 2.7875 8.1C3.3125 6.88333 4.025 5.825 4.925 4.925C5.825 4.025 6.88333 3.3125 8.1 2.7875C9.31667 2.2625 10.6167 2 12 2C13.3833 2 14.6833 2.2625 15.9 2.7875C17.1167 3.3125 18.175 4.025 19.075 4.925C19.975 5.825 20.6875 6.88333 21.2125 8.1C21.7375 9.31667 22 10.6167 22 12C22 13.3833 21.7375 14.6833 21.2125 15.9C20.6875 17.1167 19.975 18.175 19.075 19.075C18.175 19.975 17.1167 20.6875 15.9 21.2125C14.6833 21.7375 13.3833 22 12 22ZM12 20C14.2333 20 16.125 19.225 17.675 17.675C19.225 16.125 20 14.2333 20 12C20 9.76667 19.225 7.875 17.675 6.325C16.125 4.775 14.2333 4 12 4C9.76667 4 7.875 4.775 6.325 6.325C4.775 7.875 4 9.76667 4 12C4 14.2333 4.775 16.125 6.325 17.675C7.875 19.225 9.76667 20 12 20Z\" fill=\"#3F51B5\"><\/path><\/g><\/svg><span class=\"box-label\">Informa\u00e7\u00f5es<\/span><\/div><div class=\"box-content\">\n<p>No momento, n\u00e3o h\u00e1 suporte para definir configura\u00e7\u00f5es de reten\u00e7\u00e3o de arquivos para conversas espec\u00edficas.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group related-articles\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Artigos relacionados<\/h3>\n\n\n\n<ul class=\"wp-block-list related-articles-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/help\/pt\/using-pumble\/messages\/send-and-read-messages\/\">Enviar e Ler Mensagens\n<\/a><\/li>\n<\/ul>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"As a default setting, on both free and paid plans, Pumble retains all messages a&#8230;","protected":false},"author":31,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[60],"tags":[],"class_list":["post-6026","post","type-post","status-publish","format-standard","hentry","category-workspace-settings"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"isidora.komaromi@cake.com","author_link":"https:\/\/pumble.com\/help\/pt\/author\/isidora-komaromicake-com\/"},"_links":{"self":[{"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/posts\/6026","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/comments?post=6026"}],"version-history":[{"count":25,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/posts\/6026\/revisions"}],"predecessor-version":[{"id":13140,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/posts\/6026\/revisions\/13140"}],"wp:attachment":[{"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/media?parent=6026"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/categories?post=6026"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pumble.com\/help\/pt\/wp-json\/wp\/v2\/tags?post=6026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}