{"id":1361,"date":"2021-10-12T16:20:46","date_gmt":"2021-10-12T14:20:46","guid":{"rendered":"https:\/\/pumble.com\/help\/?p=1361"},"modified":"2026-01-23T11:36:11","modified_gmt":"2026-01-23T10:36:11","slug":"add-and-manage-guests","status":"publish","type":"post","link":"https:\/\/pumble.com\/help\/workspace-administration\/team-management\/add-and-manage-guests\/","title":{"rendered":"Add and Manage Guests"},"content":{"rendered":"\n<p class=\"note\">This feature is available on Business and Enterprise plans.<\/p>\n\n\n\n<p>With the guest role feature, you can collaborate with contractors, freelancers, vendors, or clients on Pumble while providing them with limited access to specific channels.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"ratio ratio-16x9\"><iframe loading=\"lazy\" title=\"Pumble&#039;s Guest Access Feature and How to Use It | Pumble Fundamentals\" src=\"https:\/\/player.vimeo.com\/video\/1154968490?dnt=1&amp;app_id=122963\" width=\"800\" height=\"450\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Types of guest users<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\"><strong>Single Channel Guests<\/strong>: These guests can only be members of one private or public channel.<\/span> You can invite up to 5 single-channel guests free of charge for each paid seat on your Workspace.<br><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Multi-Channel Guests:<\/strong> They can be added to an unlimited number of private or public channels, but only to the channels you specify. Multi-channel guests are charged as regular users.<\/li>\n<\/ul>\n\n\n\n<p class=\"tip translation-block\">For a comprehensive overview of guest users&#8217; permissions, check out <a href=\"https:\/\/pumble.com\/help\/getting-started\/overview-of-roles-and-permissions\/guest-role-permissions\/\">this article<\/a>.<\/p>\n\n\n\n<p class=\"note\">Before adding new guest users to your workspace, ensure that you have available seats.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Add guests to your workspace<\/h2>\n\n\n\n<p class=\"note translation-block\">Owner and admins can <a href=\"https:\/\/pumble.com\/help\/workspace-administration\/team-management\/edit-members-role\/\">switch regular users to guest users<\/a>.<\/p>\n\n\n\n<p>To invite a guest to a workspace, follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Click on your <strong>workspace name<\/strong> in the top left corner<\/li>\n\n\n\n<li class=\"translation-block\">Choose <strong>Invite people<\/strong><br><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"260\" class=\"wp-image-10961\" style=\"width: 300px;\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Open-manage-members.jpeg\" alt=\"Manage members in Pumble\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Open-manage-members.jpeg 1008w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Open-manage-members-300x260.jpeg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Open-manage-members-768x664.jpeg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Open-manage-members-14x12.jpeg 14w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/li>\n\n\n\n<li>Enter email addresses of the user(s)<\/li>\n\n\n\n<li>Choose to invite the user as a single-channel or multi-channel guest<\/li>\n\n\n\n<li>Select channels where you want the user to be invited<\/li>\n\n\n\n<li>Select the time limit for how long a guest will have access to the workspace (optional)<\/li>\n\n\n\n<li class=\"translation-block\">Click <strong>Send invite<\/strong> to complete the action<br><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"335\" class=\"wp-image-10962\" style=\"width: 400px;\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Add-single-channel-guest-user.jpg\" alt=\"Add a single channel guest user\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Add-single-channel-guest-user.jpg 1200w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Add-single-channel-guest-user-300x252.jpg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Add-single-channel-guest-user-1024x858.jpg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Add-single-channel-guest-user-768x644.jpg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Add-single-channel-guest-user-14x12.jpg 14w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/li>\n<\/ol>\n\n\n\n<p>If a time limit is set for the guest\u2019s access, the workspace owner or admin receives an email alert two days before deactivation, and the guest is notified about the deactivation by the Pumble bot.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Manage guest users<\/h2>\n\n\n\n<p>Admins and workspace owners can also manage the channels their guests are part of and set time limits for workspace access.&nbsp;<\/p>\n\n\n\n<p>Here\u2019s how you can do it:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Click on your <strong>workspace name<\/strong> in the top left corner<\/li>\n\n\n\n<li class=\"translation-block\">Hover over <strong>Workspace settings<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Click on <strong>Manage members<\/strong><br><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"260\" class=\"wp-image-10961\" style=\"width: 300px;\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Open-manage-members.jpeg\" alt=\"Manage members in Pumble\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Open-manage-members.jpeg 1008w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Open-manage-members-300x260.jpeg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Open-manage-members-768x664.jpeg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Open-manage-members-14x12.jpeg 14w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/li>\n\n\n\n<li class=\"translation-block\">Click the <strong>three dots<\/strong> icon next to the guest name<\/li>\n\n\n\n<li class=\"translation-block\">Select <strong>Edit details<\/strong><br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"75\" class=\"wp-image-10963\" style=\"width: 500px;\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Edit-guest-user-details.jpeg\" alt=\"Edit guest user details\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Edit-guest-user-details.jpeg 2256w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Edit-guest-user-details-300x45.jpeg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Edit-guest-user-details-1024x153.jpeg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Edit-guest-user-details-768x115.jpeg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Edit-guest-user-details-1536x230.jpeg 1536w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Edit-guest-user-details-2048x307.jpeg 2048w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Edit-guest-user-details-18x3.jpeg 18w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/li>\n\n\n\n<li>Choose the channel(s) the user will have access to, or remove them from channels they no longer need access to<\/li>\n\n\n\n<li>Select the time limit for how long a guest will have access to the workspace<\/li>\n\n\n\n<li class=\"translation-block\">Click <strong>Save<\/strong> to complete the action<br><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"244\" class=\"wp-image-10964\" style=\"width: 300px;\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Edit-user-details.jpeg\" alt=\"Edit user details\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Edit-user-details.jpeg 862w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Edit-user-details-300x244.jpeg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Edit-user-details-768x625.jpeg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Edit-user-details-15x12.jpeg 15w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/li>\n<\/ol>\n\n\n\n<p>To maintain confidentiality and ensure that sensitive conversations remain private, set up isolated guest access:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Create a private channel<\/li>\n\n\n\n<li>Invite the single-channel guest to join this channel<\/li>\n<\/ol>\n\n\n\n<p>This setup gives the impression that the entire workspace is just that one channel with the two of you as users. If you need to involve another team member in a conversation with the guest, simply add them to the same private channel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Convert guest users&nbsp;<\/h2>\n\n\n\n<p>You can convert single-channel guest users to multi-channel guest users, and vice versa. Moreover, you can convert guest users to regular users.<\/p>\n\n\n\n<p>Here\u2019s how you can do this:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Click on your <strong>workspace name<\/strong> in the top left corner<\/li>\n\n\n\n<li class=\"translation-block\">Hover over <strong>Workspace settings<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Click on <strong>Manage members<\/strong><br><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"260\" class=\"wp-image-10961\" style=\"width: 300px;\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Open-manage-members.jpeg\" alt=\"Manage members in Pumble\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Open-manage-members.jpeg 1008w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Open-manage-members-300x260.jpeg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Open-manage-members-768x664.jpeg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/Open-manage-members-14x12.jpeg 14w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/li>\n\n\n\n<li class=\"translation-block\">Click the <strong>three dots<\/strong> icon next to the guest name<\/li>\n\n\n\n<li class=\"translation-block\">Select <strong>Change workspace role<\/strong><br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"77\" class=\"wp-image-10966\" style=\"width: 500px;\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/change-workspace-role.jpeg\" alt=\"Change workspace role\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/change-workspace-role.jpeg 2258w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/change-workspace-role-300x46.jpeg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/change-workspace-role-1024x158.jpeg 1024w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/change-workspace-role-768x118.jpeg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/change-workspace-role-1536x237.jpeg 1536w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/change-workspace-role-2048x316.jpeg 2048w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/change-workspace-role-18x3.jpeg 18w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/li>\n\n\n\n<li>Select a new workspace role for the user<\/li>\n\n\n\n<li class=\"translation-block\">Click <strong>Save<\/strong> to complete the action<br><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" class=\"wp-image-10967\" style=\"width: 300px;\" src=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/select-workspace-role.jpeg\" alt=\"Select workspace role\" srcset=\"https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/select-workspace-role.jpeg 858w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/select-workspace-role-300x225.jpeg 300w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/select-workspace-role-768x576.jpeg 768w, https:\/\/pumble.com\/help\/wp-content\/uploads\/2021\/10\/select-workspace-role-16x12.jpeg 16w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-group related-articles\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Related Articles<\/h3>\n\n\n\n<ul class=\"wp-block-list related-articles-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/help\/getting-started\/overview-of-roles-and-permissions\/guest-role-permissions\/\">Guest Role Permissions<\/a><\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/help\/workspace-administration\/team-management\/inviting-members-to-your-workspace\/\">Inviting Members to Your Workspace<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"This feature is available on Business and Enterprise plans. With the guest role &#8230;","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_searchwp_excluded":"","footnotes":""},"categories":[43],"tags":[],"class_list":["post-1361","post","type-post","status-publish","format-standard","hentry","category-team-management"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"milan.tankosic","author_link":"https:\/\/pumble.com\/help\/author\/milan-tankosic\/"},"_links":{"self":[{"href":"https:\/\/pumble.com\/help\/wp-json\/wp\/v2\/posts\/1361","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pumble.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pumble.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pumble.com\/help\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/pumble.com\/help\/wp-json\/wp\/v2\/comments?post=1361"}],"version-history":[{"count":85,"href":"https:\/\/pumble.com\/help\/wp-json\/wp\/v2\/posts\/1361\/revisions"}],"predecessor-version":[{"id":12521,"href":"https:\/\/pumble.com\/help\/wp-json\/wp\/v2\/posts\/1361\/revisions\/12521"}],"wp:attachment":[{"href":"https:\/\/pumble.com\/help\/wp-json\/wp\/v2\/media?parent=1361"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pumble.com\/help\/wp-json\/wp\/v2\/categories?post=1361"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pumble.com\/help\/wp-json\/wp\/v2\/tags?post=1361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}