{"id":3221,"date":"2023-07-10T15:11:36","date_gmt":"2023-07-10T15:11:36","guid":{"rendered":"https:\/\/pumble.com\/learn\/?p=3221"},"modified":"2025-02-26T00:00:00","modified_gmt":"2025-02-26T00:00:00","slug":"communication-skills","status":"publish","type":"post","link":"https:\/\/pumble.com\/learn\/pt\/communication\/communication-skills\/","title":{"rendered":"As 11 Principais Habilidades de Comunica\u00e7\u00e3o \u2014 E Como Melhor\u00e1-las"},"content":{"rendered":"\n<p class=\"translation-block wp-block-paragraph\">Communication is the lifeline of human interaction. It connects us, shapes us, and drives our collective success.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Mastering communication is no easy task, but improving our communication skills is essential for both our personal and professional lives. Good communication can be the difference between achieving shared goals and stumbling over simple misunderstandings.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">In this guide, we\u2019ll explore:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>What communication skills are<\/strong> and which ones are our top 11 picks,<\/li>\n\n\n\n<li class=\"translation-block\">What are the <strong>types of communication skills<\/strong> you should improve,<\/li>\n\n\n\n<li class=\"translation-block\"><strong>What makes communication good<\/strong>,<\/li>\n\n\n\n<li class=\"translation-block\">How you can <strong>communicate effectively<\/strong> in the workplace,<\/li>\n\n\n\n<li class=\"translation-block\">How you can <strong>improve your communication in the workplace<\/strong>, and<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Why<\/strong> communication skills are important.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">We\u2019ve also added examples of successful communication to better illustrate good communication skills.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Let\u2019s dive in!<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"600\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Top-11-Communication-Skills-and-How-You-Can-Improve-Them-cover.png\" alt=\"Top 11 Communication Skills and How You Can Improve Them - cover\" class=\"wp-image-7824\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Top-11-Communication-Skills-and-How-You-Can-Improve-Them-cover.png 1200w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Top-11-Communication-Skills-and-How-You-Can-Improve-Them-cover-300x150.png 300w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Top-11-Communication-Skills-and-How-You-Can-Improve-Them-cover-1024x512.png 1024w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Top-11-Communication-Skills-and-How-You-Can-Improve-Them-cover-768x384.png 768w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Top-11-Communication-Skills-and-How-You-Can-Improve-Them-cover-18x9.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"what-are-communication-skills\" class=\"wp-block-heading translation-block\">What are communication skills?<\/h2>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">The basic communication skills definition is:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"translation-block wp-block-paragraph\"><strong><em>Communication skills (or communicative skills)<\/em><\/strong><em> <\/em><strong><em>encompass a diverse set of abilities that enable an individual to effectively exchange information, ideas, and emotions with others.<\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Good communicators can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Convey information without errors or misinterpretation,<\/li>\n\n\n\n<li class=\"translation-block\">Communicate with people with different backgrounds, views, and experiences,<\/li>\n\n\n\n<li class=\"translation-block\">Communicate in different ways according to the given situation, and<\/li>\n\n\n\n<li class=\"translation-block\">Present themselves in the best light.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">In the workplace, communication skills are essential to facilitate smooth operations, foster a positive work environment, and drive overall success.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Being skilled at communicating with team members is vital in the workplace because it:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/learn\/collaboration\/fostering-teamwork-and-collaboration\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fosters <strong>collaboration<\/strong><\/a>,<\/li>\n\n\n\n<li class=\"translation-block\">Builds <strong>relationships<\/strong>,<\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20201111005284\/en\/New-Study-Reveals-Boost-in-Employee-Productivity-and-Well-Being-Among-Companies-That-Foster-a-Connected-Culture-in-Work-from-Anywhere-Environment\" target=\"_blank\" rel=\"noreferrer noopener\">Improves <strong>productivity and well-being<\/strong><\/a>, and<\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/ijrpr.com\/uploads\/V3ISSUE1\/IJRPR2504.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Increases employee <strong>wellness and satisfaction<\/strong><\/a>.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Great communication skills are one of the <strong>most commonly requested skills in job listings<\/strong>. The importance of good communication is evident, and honing our communication skills is beneficial in many ways.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Now, let\u2019s get into specific skills that you need to work on to be a good communicator.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">\n<div class=\"banner banner-dark pumble-gradient-default\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <h2 class=\"translation-block text-2xl !mb-4\">Free team communication app<\/h2>\n        <p class=\"translation-block !text-sm\">Improve collaboration and cut down on emails by moving your team communication to Pumble.<\/p>\n\n        <div class=\"banner-buttons d-flex space-x-4 translation-block\">\n            <a class=\"rounded-md px-6 py-2 bg-white\" href=\"\/register\" target=\"_blank\">Sign up<\/a>\n\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-right \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/learn\/wp-content\/themes\/cake-learn\/src\/images\/pumble\/banners\/default@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/learn\/wp-content\/themes\/cake-learn\/src\/images\/pumble\/banners\/default.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    <\/p>\n\n\n\n<h2 id=\"top-11-communication-skill-examples\" class=\"wp-block-heading translation-block\">Top 11 communication skill examples<\/h2>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">The definitive answer to the question, <em>\u201cHow to be good at communication?\u201d<\/em> is \u2014 work on your communication skills!&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">But, which ones?<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Here are the top 11 communication skill examples that will help you improve your communication. These skills will help you thrive in the workplace and always put your best foot forward.<\/p>\n\n\n\n<h3 id=\"communication-skill-1-active-listening\" class=\"wp-block-heading translation-block\">Communication skill #1: Active listening<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Active listening is a vital communication skill that goes beyond just being quiet while the other person is talking. Active listening involves:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Fully <strong>engaging<\/strong> with the other person,<\/li>\n\n\n\n<li class=\"translation-block\">Paying <strong>attention<\/strong> to verbal and nonverbal cues,<\/li>\n\n\n\n<li class=\"translation-block\">Making an effort to <strong>understand<\/strong> their point of view, and<\/li>\n\n\n\n<li class=\"translation-block\">Formulating appropriate and engaging <strong>responses<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Our contributor, <a href=\"https:\/\/www.linkedin.com\/in\/kristiestocker\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kristie Stocker<\/a>, a keynote speaker, leadership consultant, and success coach, believes that listening is the most important skill we should have:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"569\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png\" alt=\"Kristie Stocker\" class=\"wp-image-3226\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png 480w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-253x300.png 253w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-10x12.png 10w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"translation-block wp-block-paragraph\">\u201c<em>In my opinion, this is the #1 communication tool. If more people listened, we\u2019d have less confusion, misunderstanding, hurt feelings, productivity issues, turnover and more happy employees, loyal clients, larger profits, and positive change.&nbsp;<\/em><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\"><em>To note, listening doesn\u2019t mean staying quiet while the other person is talking, and then jumping in as soon as they\u2019re done. <\/em><strong><em>Listening means actually digesting what they\u2019re saying, pondering it, and asking questions for more understanding.<\/em><\/strong>\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">If you want to be a better listener, here\u2019s <strong>what you should do<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Face the speaker and maintain eye contact,<\/li>\n\n\n\n<li class=\"translation-block\">Look out for nonverbal cues,<\/li>\n\n\n\n<li class=\"translation-block\">Listen without jumping to conclusions, and<\/li>\n\n\n\n<li class=\"translation-block\">Stay focused on the conversation.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">On the other hand, here\u2019s <strong>what you should avoid<\/strong> if you want to be a good listener:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Don\u2019t interrupt,<\/li>\n\n\n\n<li class=\"translation-block\">Don\u2019t think about what you\u2019re going to say next,<\/li>\n\n\n\n<li class=\"translation-block\">Don\u2019t impose your own opinions or solutions, and<\/li>\n\n\n\n<li class=\"translation-block\">Don\u2019t give in to distractions.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Our contributor, <a href=\"https:\/\/www.linkedin.com\/in\/chuck-wisner\/\" target=\"_blank\" rel=\"noreferrer noopener\">Chuck Wisner<\/a>, an author and leadership advisor, agrees that active listening is essential for good communication:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"600\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner.png\" alt=\"Chuck Wisner\" class=\"wp-image-3227\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner.png 480w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner-240x300.png 240w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner-10x12.png 10w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"translation-block wp-block-paragraph\">\u201c<em>An important component of good communication is <\/em><a href=\"https:\/\/pumble.com\/blog\/deep-listening\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>deep listening<\/em><\/a><em>. This requires us to practice putting aside our strong opinions and judgments so we can absorb other perspectives. When our ego identifies with our thoughts or judgments, our mind is busy preparing our next retort. Attachment to our opinions is a significant barrier to mindful listening.<\/em>\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"translation-block wp-block-paragraph\">\ud83c\udf93 <strong>Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Active listening is a valuable skill for good workplace communication. If you want to become a better listener, check out our guide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/learn\/communication\/active-listening\/\" target=\"_blank\" rel=\"noreferrer noopener\">Active Listening: Benefits, Skills, and Tips<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"communication-skill-2-nonverbal-communication\" class=\"wp-block-heading translation-block\">Communication skill #2: Nonverbal communication<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Our <a href=\"https:\/\/pumble.com\/blog\/body-language-virtual-meetings\/\" target=\"_blank\" rel=\"noreferrer noopener\">body language<\/a>, facial expressions, and gestures often say more than words. With that in mind, understanding and controlling our nonverbal cues should be a skill we are constantly improving.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Your nonverbal cues should <strong>always support your verbal message<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">If your nonverbal signals are in accordance with your <a href=\"https:\/\/pumble.com\/blog\/verbal-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">verbal communication<\/a>, people are more likely to trust you. On the other hand, if your nonverbal cues don\u2019t match up with your words, it can harm your relationships and lead to a lack of trust.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">For example, you probably won&#8217;t be taken seriously if you fidget with your hands and look away from the person you\u2019re speaking to while trying to sound persuasive. The other person may even think you\u2019re manipulating them or trying to hide something.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Furthermore, knowing how to <strong>read nonverbal cues<\/strong> is just as important as being able to control your own. For example, if you\u2019re talking to a teammate who\u2019s bad at confrontation, their body language can tell you they\u2019re uncomfortable. You can then change your attitude and approach them in a different way.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Nonverbal communication is a big part of communication, and you should pay attention to your own and others\u2019 nonverbal cues to be a better communicator.&nbsp;<\/p>\n\n\n\n<h3 id=\"communication-skill-3-feedback\" class=\"wp-block-heading translation-block\">Communication skill #3: Feedback<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Feedback, more specifically <a href=\"https:\/\/pumble.com\/blog\/remote-constructive-feedback\/\" target=\"_blank\" rel=\"noreferrer noopener\">constructive feedback<\/a>, is vital if we want to improve. Being open to feedback and constructive criticism gives us a chance to <strong>see our strengths and weaknesses and work on ourselves<\/strong>.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Our contributor, <a href=\"https:\/\/www.linkedin.com\/in\/smitadasjain\/\" target=\"_blank\" rel=\"noreferrer noopener\">Smita Das Jain<\/a>, an executive coach, TEDx speaker, and personal empowerment life coach, says that feedback is crucial for growth:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"480\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Smita-Das-Jain.png\" alt=\"Smita Das Jain\" class=\"wp-image-3230\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Smita-Das-Jain.png 480w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Smita-Das-Jain-300x300.png 300w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Smita-Das-Jain-150x150.png 150w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Smita-Das-Jain-12x12.png 12w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"translation-block wp-block-paragraph\">\u201c<em>Providing feedback and constructive criticism in a respectful and constructive manner is crucial for growth and improvement. Focus on specific behaviors or actions and offer suggestions for improvement.<\/em>\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Therefore, don\u2019t be afraid to ask for feedback and be prepared to give feedback to others.<\/p>\n\n\n\n<h3 id=\"communication-skill-4-confidence\" class=\"wp-block-heading translation-block\">Communication skill #4: Confidence<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Having confidence shows that you are sure about your opinions and actions. Confident people believe in themselves and <strong>don\u2019t doubt their decisions<\/strong>. This makes them feel better about themselves and, ultimately, perform better in the workplace.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Confidence is a soft skill that can be improved. The saying <em>\u201cFake it \u2018till you make it\u201d<\/em> definitely <a href=\"https:\/\/cognitiontoday.com\/the-scientific-truth-behind-fake-it-till-you-make-it\/\" target=\"_blank\" rel=\"noreferrer noopener\">applies to confidence<\/a>, according to studies.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Kristie Stocker also believes that it all starts with your mindset:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"569\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png\" alt=\"Kristie Stocker\" class=\"wp-image-3226\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png 480w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-253x300.png 253w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-10x12.png 10w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"translation-block wp-block-paragraph\">\u201c<em>Practice makes awesome. If you feel you\u2019re not the best communicator, well, it starts with you. Create the mindset that you\u2019re a clear, confident communicator so your brain can act accordingly. The more belief you have in yourself to communicate clearly, the better you become.<\/em>\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n<h3 id=\"communication-skill-5-honesty\" class=\"wp-block-heading translation-block\">Communication skill #5: Honesty<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">You should incorporate honesty into every aspect of your professional life.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Honest communication fosters a positive work environment. It <a href=\"https:\/\/pumble.com\/blog\/building-trust-in-virtual-teams\/\" target=\"_blank\" rel=\"noreferrer noopener\">builds trust<\/a> among team members and enables them to do their best work.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">To <strong>encourage honesty and transparency in your team<\/strong>, you should:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Make important information \u2014 such as company policies, contact information, and office rules \u2014 accessible to everyone,<\/li>\n\n\n\n<li class=\"translation-block\">Inform employees of changes and updates regularly,<\/li>\n\n\n\n<li class=\"translation-block\">Communicate common goals, and<\/li>\n\n\n\n<li class=\"translation-block\">Admit mistakes or wrong decisions to encourage responsibility.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">At an individual level, make sure to always <strong>stay true to your views and opinions<\/strong> and share them in an honest and professional manner.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"translation-block wp-block-paragraph\">\ud83c\udf93 <strong>Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">To learn more about why transparency is essential in the workplace, check out our blog post:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/blog\/transparent-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">Transparent Communication: Why and How to Embrace It at Work<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"communication-skill-6-clarity\" class=\"wp-block-heading translation-block\">Communication skill #6: Clarity<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Clarity is a vital component of communication in the workplace. Clarity involves the ability to <strong>articulate thoughts, ideas, and instructions in a simple and comprehensible manner<\/strong>.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">When communication lacks clarity, it can lead to misunderstandings and errors.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">You should always strive to present information clearly and directly.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">To ensure this, you could:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Try to think as the person or people you\u2019re trying to communicate to,<\/li>\n\n\n\n<li class=\"translation-block\">Draft information on paper and return to it later to refine the details,<\/li>\n\n\n\n<li class=\"translation-block\">Send the information as a message in a team communication app and edit it if necessary, and<\/li>\n\n\n\n<li class=\"translation-block\">Ask for feedback immediately so you can refine the clarity of your communication.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"translation-block wp-block-paragraph\">\ud83c\udf93 <strong>Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">To find out more about the importance of clarity and how to practice direct communication, take a look at our blog post:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/blog\/direct-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">Direct Communication in the Workplace<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"communication-skill-7-public-speaking\" class=\"wp-block-heading translation-block\">Communication skill #7: Public speaking<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Public speaking is the <a href=\"https:\/\/www.mentalhealth.com\/library\/what-we-fear-more-than-death\" target=\"_blank\" rel=\"noreferrer noopener\">most commonly feared situation<\/a> \u2014 more common than the fear of death. With so many people struggling with public speaking, it\u2019s a skill worth discussing.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Public speaking allows you to <strong>share ideas, influence others, and inspire action<\/strong>. There are many ways in which we engage in public speaking, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Delivering presentations,<\/li>\n\n\n\n<li class=\"translation-block\">Leading meetings,<\/li>\n\n\n\n<li class=\"translation-block\">Holding conferences, and<\/li>\n\n\n\n<li class=\"translation-block\">Leading office activities.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Although public speaking can be a scary ordeal, there are a couple of <strong>ways you can help yourself deliver great speeches<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Practice in advance,<\/li>\n\n\n\n<li class=\"translation-block\">Organize your material,<\/li>\n\n\n\n<li class=\"translation-block\">Take advantage of visual aids,<\/li>\n\n\n\n<li class=\"translation-block\">Be attentive to the audience and adjust your approach accordingly, and<\/li>\n\n\n\n<li class=\"translation-block\">Be yourself.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Public speaking can be a debilitating fear, and overcoming it is not easy. However, exposing yourself to public speaking situations and learning as you go can make it much more bearable.<\/p>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"translation-block wp-block-paragraph\">\ud83c\udf93 <strong>Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">If you have a presentation coming up and you\u2019re nervous thinking about speaking in front of others, take a look at our blog post:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/blog\/how-not-to-be-nervous-for-presentation\/\" target=\"_blank\" rel=\"noreferrer noopener\">How Not to Be Nervous for a Presentation<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">For more specific advice on how to handle the beginnings and endings of presentations at work, check out:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/blog\/how-to-start-presentation\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Start a Presentation (+ Useful Phrases)<\/a><\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/blog\/how-to-end-presentation\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to End a Presentation (+ Useful Phrases)<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"communication-skill-8-emotional-intelligence\" class=\"wp-block-heading translation-block\">Communication skill #8: Emotional intelligence<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Working on your <a href=\"https:\/\/pumble.com\/blog\/emotional-intelligence-in-the-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\">emotional intelligence<\/a> will result in better communication.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">One of the most important aspects of emotional intelligence is <strong>empathy<\/strong>. It plays a significant role in communication.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Understanding and acknowledging the feelings and perspectives of others through <a href=\"https:\/\/pumble.com\/blog\/empathic-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">empathetic communication<\/a> is <strong>crucial for building trust and rapport<\/strong>. This then fosters better communication.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">An example of empathy in action is a customer service representative who empathizes with a frustrated customer and works to resolve their issue.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">You can apply this principle to almost any job and situation. Whether you\u2019re talking to a client or a team member, keep in mind that empathy leads to better communication.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">\n<div class=\"banner banner-dark pumble-gradient-landing-3\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <h2 class=\"translation-block text-2xl !mb-4\">Empower team communication<\/h2>\n        <p class=\"translation-block !text-sm\">Discuss, share &amp; collaborate with Pumble by CAKE.com, a team communication app.<\/p>\n\n        <div class=\"banner-buttons d-flex space-x-4 translation-block\">\n            <a class=\"rounded-md px-6 py-2 bg-white\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Sign up<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\" target=\"_blank\">Explore<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-bottom \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/learn\/wp-content\/themes\/cake-learn\/src\/images\/pumble\/banners\/landing-3@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/learn\/wp-content\/themes\/cake-learn\/src\/images\/pumble\/banners\/landing-3.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    <\/p>\n\n\n\n<h3 id=\"communication-skill-9-conflict-resolution\" class=\"wp-block-heading translation-block\">Communication skill #9: Conflict resolution<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Another important skill that helps you to communicate better in the workplace is <a href=\"https:\/\/pumble.com\/learn\/collaboration\/team-conflict\/\" target=\"_blank\" rel=\"noreferrer noopener\">conflict resolution<\/a>. It\u2019s the capacity to <strong>discuss and settle disputes politely and productively<\/strong>.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Effectively <a href=\"https:\/\/pumble.com\/blog\/disagree-respectfully-at-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">managing disagreements<\/a> and resolving conflicts in a positive manner will help maintain productive working relationships.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Strong communication skills enable team members to address conflicts and disagreements more constructively. Being able to bring up issues without attacking or offending the other person can help you resolve disputes quickly and effectively.<\/p>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"translation-block wp-block-paragraph\"><strong>\ud83c\udf93 Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">If you&#8217;re looking for a strategy to dissolve conflict in the workplace quickly and efficiently you can learn all about it on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/blog\/phrases-to-use-to-diffuse-conflict-at-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">15 Conflict Resolution Phrases to Use to Diffuse Conflict at Work<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"communication-skill-10-friendliness\" class=\"wp-block-heading translation-block\">Communication skill #10: Friendliness<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Friendliness is a valuable communication skill that <strong>fosters interpersonal relationships and creates a positive atmosphere in the workplace<\/strong>. Friendly traits such as honesty, kindness, and approachability will make engaging and connecting with team members easier.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Seemingly small gestures such as asking your team member how their day is going can positively impact the atmosphere in the team.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">You can show friendliness by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Showing up to <a href=\"https:\/\/pumble.com\/learn\/communication\/communication-team-building-activities\/\" target=\"_blank\" rel=\"noreferrer noopener\">team-building activities<\/a>,<\/li>\n\n\n\n<li class=\"translation-block\">Engaging in small talk,<\/li>\n\n\n\n<li class=\"translation-block\">Being engaged in conversations, and<\/li>\n\n\n\n<li class=\"translation-block\">Showing interest in your team\u2019s personal lives.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Friendliness will positively impact the relationships and work environment in your organization, and this will ultimately have a positive impact on their productivity and happiness.<\/p>\n\n\n\n<h3 id=\"communication-skill-11-choosing-the-right-mode-of-communication\" class=\"wp-block-heading translation-block\">Communication skill #11: Choosing the right mode of communication<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">In today\u2019s professional world, we aren\u2019t always face-to-face with our team members. We communicate through email, <a href=\"https:\/\/pumble.com\/team-communication-app\" target=\"_blank\" rel=\"noreferrer noopener\">team communication apps<\/a>, texts, calls, video conferences, etc. Choosing a suitable method of communication in a given situation can be a tricky skill to master.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">You should always <strong>consider your audience and the information you want to share<\/strong> before deciding on the method of communication.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">For example, if you want to resign from your job and inform your manager of this, choosing an informal text message may not be the best way to do it.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">On the other hand, you don\u2019t need to schedule an official meeting with your work friend just to catch up after a holiday.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"642\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/1-Vacation-screenshot-min.png\" alt=\"Using Pumble as a mode of communication\n\" class=\"wp-image-7826\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/1-Vacation-screenshot-min.png 1200w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/1-Vacation-screenshot-min-300x161.png 300w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/1-Vacation-screenshot-min-1024x548.png 1024w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/1-Vacation-screenshot-min-768x411.png 768w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/1-Vacation-screenshot-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Using Pumble by CAKE.com as a mode of communication<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"custom-btn translation-block wp-block-paragraph\"><a href=\"https:\/\/pumble.com\/register\">Connect with your team over Pumble<\/a><\/p>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"translation-block wp-block-paragraph\"><strong>\ud83c\udf93 Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">If you\u2019re having trouble deciding which method of communication to choose, our guide can help you decide what communication channel you should use in different situations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/learn\/communication\/communication-channels\/\" target=\"_blank\" rel=\"noreferrer noopener\">Communication Channels in Business: Definition and 11 Examples<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h2 id=\"types-of-communication-skills-you-should-improve\" class=\"wp-block-heading translation-block\">Types of communication skills you should improve<\/h2>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Communication is usually classified into 4 types:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>Written communication,<\/strong><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Verbal communication,<\/strong><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Nonverbal communication, <\/strong>and<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Visual communication.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">To be a successful communicator, you should constantly improve your communication skills in all 4 types of communication.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Our contributor, Kristie Stocker, adds a couple more types to the list:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"569\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png\" alt=\"Kristie Stocker\" class=\"wp-image-3226\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png 480w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-253x300.png 253w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-10x12.png 10w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"translation-block wp-block-paragraph\">\u201c<em>When most people think of communication skills, they think it\u2019s how to talk to other people. That\u2019s true to a point, but communication is a spectrum of modes: verbal, written, non-verbal, listening, and then there\u2019s one-on-one conversations, public speaking, and impromptu speaking. There are some top skills you\u2019ll want to excel at, but it really depends on your job role.<\/em>\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Let\u2019s go over the communication types.&nbsp;<\/p>\n\n\n\n<h3 id=\"type-1-written-communication-skills\" class=\"wp-block-heading translation-block\">Type #1: Written communication skills<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Written communication involves the <strong>exchange of information, thoughts, and ideas through written language<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">You\u2019ll need written communication whenever you want to write an email, text, or message in the <a href=\"https:\/\/pumble.com\/business-messaging-app\" target=\"_blank\" rel=\"noreferrer noopener\">business messaging app<\/a>. Furthermore, any document, report, or any other official written communication needs to be up to the standards of good written communication.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Written communication is one of the most used <a href=\"https:\/\/pumble.com\/learn\/communication\/communication-types\/\" target=\"_blank\" rel=\"noreferrer noopener\">types of communication<\/a> in the workplace. It enables us to send and receive messages in the time it takes to simply write or read an email.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Improving written communication skills is <strong>beneficial for the clarity, precision, and effectiveness of our written messages<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Here are a couple of pointers for good written communication, no matter the medium:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Organize your thoughts and ideas before writing the message,<\/li>\n\n\n\n<li class=\"translation-block\">Be concise and precise in your writing,<\/li>\n\n\n\n<li class=\"translation-block\">Always use polite and professional language,<\/li>\n\n\n\n<li class=\"translation-block\">Proofread everything before sending it.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Written communication highlights your ability to write clear and effective messages. It is an important aspect of your professional communication and should be improved upon constantly.<\/p>\n\n\n\n<h3 id=\"type-2-verbal-communication-skills\" class=\"wp-block-heading translation-block\">Type #2: Verbal communication skills&nbsp;<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Verbal communication is any <strong>exchange of information that uses spoken language<\/strong>. It\u2019s a dynamic form of communication that involves talking and listening skills. Improving <a href=\"https:\/\/pumble.com\/blog\/verbal-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">verbal communication skills<\/a> is essential if you want to engage in effective and impactful conversations.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Kristie Stocker believes that verbal communication skills are being neglected:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"569\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png\" alt=\"Kristie Stocker\" class=\"wp-image-3226\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png 480w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-253x300.png 253w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-10x12.png 10w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"translation-block wp-block-paragraph\">\u201c<em>In a land of emails and texts, this skill is falling by the wayside, and it shows in the current workplace. Many things simply can not be conveyed in a clear manner by email, especially emotion. People who can communicate verbally, state their message in a clear and simple manner, and tailor it depending on the person\u2019s personality or needs are winning the communication game.<\/em>\u201d&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">You can enhance your verbal communication skills by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Practicing active listening,<\/li>\n\n\n\n<li class=\"translation-block\">Using appropriate and clear language,<\/li>\n\n\n\n<li class=\"translation-block\">Rehearsing your speeches,<\/li>\n\n\n\n<li class=\"translation-block\">Building confidence, and<\/li>\n\n\n\n<li class=\"translation-block\">Working on your vocal production.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Verbal communication skills are often regarded as something you were born with \u2014 you either have them or you don\u2019t. However, if you put in the work and try to improve your skills consistently, you should be able to communicate confidently and eloquently in any given situation.<\/p>\n\n\n\n<h3 id=\"type-3-non-verbal-communication-skills\" class=\"wp-block-heading translation-block\">Type #3: Non-verbal communication skills<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Nonverbal communication is the <strong>exchange of information without the use of words<\/strong>. It means you convey messages with the help of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Eye contact,<\/li>\n\n\n\n<li class=\"translation-block\">Facial expressions,<\/li>\n\n\n\n<li class=\"translation-block\">Gestures,<\/li>\n\n\n\n<li class=\"translation-block\">Posture, and<\/li>\n\n\n\n<li class=\"translation-block\">The tone of voice.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Nonverbal communication can <strong>add different layers of meaning to a conversation<\/strong>, even when it\u2019s subconsciously done. That\u2019s why you should always be mindful of your nonverbal cues and work on controlling your nonverbal communication patterns.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">To keep the most important nonverbal cues in control, make sure to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Always sit up or stand up straight,<\/li>\n\n\n\n<li class=\"translation-block\">Maintain an open posture,<\/li>\n\n\n\n<li class=\"translation-block\">Maintain eye contact,<\/li>\n\n\n\n<li class=\"translation-block\">Keep a smile on your face,<\/li>\n\n\n\n<li class=\"translation-block\">Pay attention to the tone and volume of your voice, and<\/li>\n\n\n\n<li class=\"translation-block\">Respect physical boundaries.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Much of nonverbal communication is subconscious. Therefore, it\u2019s hard to control. However, paying attention to the most obvious nonverbal cues you\u2019re sending can benefit your communication.&nbsp;<\/p>\n\n\n\n<h3 id=\"type-4-visual-communication-skills\" class=\"wp-block-heading translation-block\">Type #4: Visual communication skills<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Next up is <a href=\"https:\/\/pumble.com\/blog\/visual-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">visual communication<\/a> \u2014 the process of conveying information through the use of visual elements, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Pictures and illustrations,<\/li>\n\n\n\n<li class=\"translation-block\">Charts and graphs,<\/li>\n\n\n\n<li class=\"translation-block\">Presentations, and<\/li>\n\n\n\n<li class=\"translation-block\">Signs and symbols.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Visual communication is a practical way to share information that includes statistics, numbers, and other less digestible information.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">In fact, research shows that visual elements are much easier to process than words. One study found that using color in business documents <a href=\"https:\/\/www.office.xerox.com\/latest\/COLFS-02UA.PDF\" target=\"_blank\" rel=\"noreferrer noopener\">increases recall by 82%<\/a>. It also increases comprehension by 73%.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Therefore, make use of visual elements when you can to enhance your communication.<\/p>\n\n\n\n<h2 id=\"what-makes-communication-good\" class=\"wp-block-heading translation-block\">What makes communication good?<\/h2>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Good communication is all about <strong>effective and meaningful exchange of information<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">It entails being able to convey your thoughts and ideas clearly, while also being a good listener. Good communication creates a positive and respectful environment for open dialogue.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Successful communication has 3 elements:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>Effective sending of the message,<\/strong><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Correct receiving of the message, <\/strong>and<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Mutual understanding and achievement of a common goal.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Communication can only be successful if all of these elements are included. Therefore, you should strive to be a good communicator in all 3 elements.<\/p>\n\n\n\n<h3 id=\"element-1-effective-sending-of-the-message\" class=\"wp-block-heading translation-block\">Element #1: Effective sending of the message<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Effective sending of a message is the first step toward successful communication. It involves carefully <strong>crafting and delivering a message in a way that ensures clarity<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">When sending a message, it\u2019s important to consider <strong>the receiver<\/strong>, <strong>purpose<\/strong>, and <strong>desired outcome of the message<\/strong>. Then, according to that criteria, you can choose the appropriate language, type, and method of communication.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Effective sending of a message sets the stage for further communication and the achievement of the desired outcome.<\/p>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"translation-block wp-block-paragraph\">\ud83c\udf93 <strong>Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Check out our guide on effective communication to learn more about what it is and how you can improve it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/learn\/communication\/effective-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">What Is Effective Communication? Definition, Examples, and 13 Steps to Improve It<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"element-2-correct-receiving-of-the-message\" class=\"wp-block-heading translation-block\">Element #2: Correct receiving of the message<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">The next element of successful communication is the correct receiving of the message. It involves <strong>actively listening to the other person, comprehending, and interpreting the message accurately<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">To ensure you\u2019re able to receive the message accurately, you should:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Be an active listener,<\/li>\n\n\n\n<li class=\"translation-block\">Focus on the conversation and limit distractions, and<\/li>\n\n\n\n<li class=\"translation-block\">Clarify uncertainties to avoid errors.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">You also need to be open to different perspectives and try to limit your <a href=\"https:\/\/cake.com\/blog\/bias-in-the-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\">preconceived notions or biases<\/a>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">When you receive the intended message, you can respond appropriately and contribute to a productive conversation.<\/p>\n\n\n\n<h3 id=\"element-3-mutual-understanding-and-achievement-of-a-common-goal\" class=\"wp-block-heading translation-block\">Element #3: Mutual understanding and achievement of a common goal<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">The end goal of successful communication is <strong>mutual understanding<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">If you successfully communicate your message and correctly receive the other person&#8217;s message, you should be able to come to a mutual understanding.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">In the workplace, successful communication also means <strong>achieving a common goal<\/strong>. For example, suppose your manager successfully communicates to you that you need to finish a certain task, and you actively listen and take in the information. In that case, the path is clear for the achievement of the goal.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">However, if your manager failed to communicate their expectations or if you were busy doing other things instead of listening to instructions, you could run into problems.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">That\u2019s why communication is incredibly important in the workplace.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">\n<div class=\"banner banner-dark pumble-gradient-default\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <h2 class=\"translation-block text-2xl !mb-4\">Free team communication app<\/h2>\n        <p class=\"translation-block !text-sm\">Improve collaboration and cut down on emails by moving your team communication to Pumble.<\/p>\n\n        <div class=\"banner-buttons d-flex space-x-4 translation-block\">\n            <a class=\"rounded-md px-6 py-2 bg-white\" href=\"\/register\" target=\"_blank\">Sign up<\/a>\n\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-right \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/learn\/wp-content\/themes\/cake-learn\/src\/images\/pumble\/banners\/default@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/learn\/wp-content\/themes\/cake-learn\/src\/images\/pumble\/banners\/default.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    <\/p>\n\n\n\n<h2 id=\"how-to-communicate-effectively-in-the-workplace\" class=\"wp-block-heading translation-block\">How to communicate effectively in the workplace?<\/h2>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Effective communication skills are essential for a productive and <a href=\"https:\/\/pumble.com\/blog\/positive-work-environment\/\" target=\"_blank\" rel=\"noreferrer noopener\">positive work environment<\/a>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">The essential elements of effective communication can be summed up in the 7 Cs of communication, and they are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>Clarity,<\/strong><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Coherence,<\/strong><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Confidence,<\/strong><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Correctness,<\/strong><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Conciseness,<\/strong><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Concreteness, <\/strong>and<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Courtesy.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">You can improve your communication skills by understanding the 7 elements of effective communication. We\u2019ll describe them and give you some tips along the way.<\/p>\n\n\n\n<h3 id=\"element-1-clarity\" class=\"wp-block-heading translation-block\">Element #1: Clarity<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">You need to be a clear communicator in order to avoid misunderstandings and mistakes.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">This simply means that you should:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>Focus on the idea and meaning<\/strong> of the message you want to convey \u2014 the main idea of your message should always be clear and obvious.<\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/blog\/industry-jargon\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Avoid jargon<\/strong><\/a><strong> <\/strong>or unnecessarily complex language.&nbsp;<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Use concrete examples<\/strong> and provide clear instructions when necessary.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Expressing your thoughts clearly and succinctly will guarantee that your message will be correctly conveyed and understood.<\/p>\n\n\n\n<h3 id=\"element-2-coherence\" class=\"wp-block-heading translation-block\">Element #2: Coherence<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Coherent communication is consistent and logical. The conversations flow smoothly and all the points are connected and relevant to the main topic of discussion.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">To ensure you\u2019re coherent in your communication, you should:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>Organize your thoughts and ideas before presenting them,<\/strong><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Present your thoughts and ideas in a logical order, <\/strong>and<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Listen to the other person and respond accordingly.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">When you\u2019re coherent in your communication, your thoughts and ideas are more credible, and the other person can follow your train of thought. This will eliminate confusion, errors, and misunderstandings.<\/p>\n\n\n\n<h3 id=\"element-3-confidence\" class=\"wp-block-heading translation-block\">Element #3: Confidence<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\"><strong>Confidence<\/strong> plays a major role in being able to communicate effectively. Confidence enhances your ability to express yourself clearly. It also conveys a sense of competence and self-assurance, which gives your ideas more credibility.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">In the workplace, confidence is especially important. According to an <a href=\"https:\/\/www.indeed.com\/lead\/confidence-at-work\" target=\"_blank\" rel=\"noreferrer noopener\">Indeed survey<\/a>, <strong>98% of workers say they perform better when they feel confident<\/strong>. Moreover, <strong>94% of the surveyed employees report feeling happier when they feel confident at work<\/strong>. Therefore, confidence is a skill worth building upon.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Being confident when communicating can help you appear more:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/blog\/assertive-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">Assertive<\/a>,<\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/blog\/persuasive-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">Persuasive<\/a>, and<\/li>\n\n\n\n<li class=\"translation-block\">Professional.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Furthermore, being confident can help you break down <a href=\"https:\/\/pumble.com\/learn\/communication\/communication-barriers\/\" target=\"_blank\" rel=\"noreferrer noopener\">communication barriers<\/a> such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Fear and anxiety,<\/li>\n\n\n\n<li class=\"translation-block\">Self-doubt, and<\/li>\n\n\n\n<li class=\"translation-block\">Hesitation.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Without these barriers, you can express yourself and engage with others freely.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">The survey also found that <strong>confidence reduces employee turnover<\/strong>. Namely, 96% of the surveyed employees say they are more likely to stay with a company when they feel confident.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Therefore, confidence is a skill beneficial not only for the individual but for organizations as a whole.&nbsp;<\/p>\n\n\n\n<h3 id=\"element-4-correctness\" class=\"wp-block-heading translation-block\">Element #4: Correctness<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Correct communication means that there are <strong>no errors in communication<\/strong>. To be a correct communicator, you must always pay attention to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Grammar,<\/li>\n\n\n\n<li class=\"translation-block\">Pronunciation, and<\/li>\n\n\n\n<li class=\"translation-block\">Vocabulary.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">When you use the correct language in your communication, you will appear more knowledgeable and credible. Correct communication also enhances your professionalism.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Furthermore, by being correct in your communication, you <strong>avoid misunderstandings and confusion as well as enhance comprehension<\/strong>.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">There are a couple of ways you can ensure that your communication is correct, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Proofread every message before sending it,<\/li>\n\n\n\n<li class=\"translation-block\">Double-check if the data you are sending is correct (especially names and numbers),<\/li>\n\n\n\n<li class=\"translation-block\">Consult grammar checkers and spell checkers if you have doubts, and<\/li>\n\n\n\n<li class=\"translation-block\">Think about what you want to say before you say it.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Correct communication not only prevents errors but also shows that you respect your interlocutor.&nbsp;<\/p>\n\n\n\n<h3 id=\"element-5-conciseness\" class=\"wp-block-heading translation-block\">Element #5: Conciseness<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Conciseness is a valued attribute in the professional world. Everyone appreciates it when you\u2019re concise, as it saves a lot of time. Conciseness means that you <strong>communicate your message in the fewest words possible<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">To communicate concisely, you should:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Leave out redundant words (\u201creally\u201d, \u201cvery\u201d, \u201cmaybe\u201d, etc.),<\/li>\n\n\n\n<li class=\"translation-block\">Leave out filler words in oral communication (\u201cumm\u201d, \u201clike\u201d, \u201cI mean\u201d, \u201cwell\u201d, etc.),<\/li>\n\n\n\n<li class=\"translation-block\">Use simple sentences, and<\/li>\n\n\n\n<li class=\"translation-block\">Stick to one topic at a time.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">In addition to saving time, concise communication also:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Makes the message clearer for the listener\/reader and<\/li>\n\n\n\n<li class=\"translation-block\">Highlights your main points better.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"element-6-concreteness\" class=\"wp-block-heading translation-block\">Element #6: Concreteness<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Concrete communication helps the listener understand exactly what you\u2019re trying to say. It enables you to <strong>present information in a specific and vivid way<\/strong>.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">To uphold concreteness in your communication, you\u2019ll need to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Use specific and clear language,<\/li>\n\n\n\n<li class=\"translation-block\">Avoid generalizations,<\/li>\n\n\n\n<li class=\"translation-block\">Provide specific instructions,<\/li>\n\n\n\n<li class=\"translation-block\">Use precise modifiers, and<\/li>\n\n\n\n<li class=\"translation-block\">Support your views with facts and evidence.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">When you\u2019re concrete in your communication, it helps you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Avoid misunderstandings,<\/li>\n\n\n\n<li class=\"translation-block\">Give credibility to your words, and<\/li>\n\n\n\n<li class=\"translation-block\">Speed up the work in the team.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"element-7-courtesy\" class=\"wp-block-heading translation-block\">Element #7: Courtesy<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Last but not least, always be courteous in your communication.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Courtesy simply means that you <a href=\"https:\/\/cake.com\/blog\/respectful-communication-in-the-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\">treat people respectfully<\/a>. Even in challenging situations, being courteous in your communication goes a long way.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">When you show courtesy and treat everyone with respect, you will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Create a healthy and productive team,<\/li>\n\n\n\n<li class=\"translation-block\">Build positive <a href=\"https:\/\/pumble.com\/blog\/interpersonal-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">interpersonal relationships<\/a>, and<\/li>\n\n\n\n<li class=\"translation-block\">Keep team members feeling appreciated and valued.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Treating everyone with respect is the basis of courtesy, but you should also:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Be polite and professional,<\/li>\n\n\n\n<li class=\"translation-block\">Be open to different views and opinions,<\/li>\n\n\n\n<li class=\"translation-block\">Think about the needs of others, and<\/li>\n\n\n\n<li class=\"translation-block\">Be honest and open in your communication.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">\n<div class=\"banner banner-dark pumble-gradient-landing-2\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <h2 class=\"translation-block text-2xl !mb-4\">Work, communicate, collaborate<\/h2>\n        <p class=\"translation-block !text-sm\">Strengthen your business communication and collaboration with Pumble by CAKE.com.<\/p>\n\n        <div class=\"banner-buttons d-flex space-x-4 translation-block\">\n            <a class=\"rounded-md px-6 py-2 bg-white\" href=\"https:\/\/pumble.com\/feature-list\" target=\"_blank\">See features<\/a>\n\n                            <a class=\"button-2\" href=\"https:\/\/pumble.com\/register\" target=\"_blank\">Join Pumble<\/a>\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-middle \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/learn\/wp-content\/themes\/cake-learn\/src\/images\/pumble\/banners\/landing-2@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/learn\/wp-content\/themes\/cake-learn\/src\/images\/pumble\/banners\/landing-2.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    <\/p>\n\n\n\n<h2 id=\"how-to-improve-communication-skills-in-the-workplace\" class=\"wp-block-heading translation-block\">How to improve communication skills in the workplace?<\/h2>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Now that we\u2019ve covered the elements of effective communication, let\u2019s take a look at some <strong>practical tips on how you can improve your communication skills in the workplace<\/strong>.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Our contributor Chuck Wisner believes that communication skills need to be practiced:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"600\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner.png\" alt=\"Chuck Wisner\" class=\"wp-image-3227\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner.png 480w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner-240x300.png 240w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner-10x12.png 10w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"translation-block wp-block-paragraph\">\u201c<em>The skills noted above take practice. We adopt our communication patterns from our families, education, and experiences. Better communication skills require self-awareness, emotional intelligence, and trial-and-error experiments. Changing our patterns requires us to be less judgmental of ourselves and others.<\/em>\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Here are some tips that will help you improve your communication skills and, if needed, change your previous communication patterns.<\/p>\n\n\n\n<h3 id=\"tip-1-be-concise-and-clear\" class=\"wp-block-heading translation-block\">Tip #1: Be concise and clear<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">The pillars of professional communication are efficiency and clarity. Therefore, you should always remember to keep your communication concise and straightforward.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Kristie Stocker says that you can never be too clear:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"569\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png\" alt=\"Kristie Stocker\" class=\"wp-image-3226\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png 480w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-253x300.png 253w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-10x12.png 10w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"translation-block wp-block-paragraph\">\u201c<em>When I speak to companies about communication skills, I remind them there\u2019s no such thing as TOO clear. That doesn\u2019t mean piling on hundreds of details, but making your message clear and to the point without a lot of rhetoric. Being clear about expectations, feelings, thoughts, insights and everything in between is a key to better understanding for everyone<\/em>.\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Therefore, keep conciseness and clarity in your mind at all times.<\/p>\n\n\n\n<h3 id=\"tip-2-ask-for-accept-and-give-feedback\" class=\"wp-block-heading translation-block\">Tip #2: Ask for, accept, and give feedback<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Feedback is an integral part of professional development, as it gives you the opportunity to improve your skills and thrive in your career.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">One <a href=\"https:\/\/workleap.com\/blog\/employee-feedback-guide\" target=\"_blank\" rel=\"noreferrer noopener\">survey<\/a> found that <strong>23% of employees are unsatisfied with the frequency of feedback<\/strong> coming from their direct manager.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Stocker proposes a couple of questions you can ask to prompt feedback:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"569\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png\" alt=\"Kristie Stocker\" class=\"wp-image-3226\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png 480w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-253x300.png 253w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-10x12.png 10w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"translation-block wp-block-paragraph\">\u201c<em>Seek feedback.&nbsp;<\/em><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\"><em>\u2018Was I clear enough on that?\u2019 <br>\u2018Did that make sense?\u2019 <br>\u2018What do you think was the main point of what I discussed?\u2019 <br>\u2018Was there anything else you wanted me to hear?\u2019&nbsp;<\/em><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\"><em>Listen to what others say and change what you feel necessary. You may have thought you were 100% clear, but to the people giving you feedback, something was missed.<\/em>\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Therefore, don\u2019t hesitate to ask for feedback, and always remain open to hearing feedback from others.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"690\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/2-Requesting-feedback-screenshot-min.png\" alt=\"Requesting feedback using Pumble, a team communication app\n\" class=\"wp-image-7827\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/2-Requesting-feedback-screenshot-min.png 1200w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/2-Requesting-feedback-screenshot-min-300x173.png 300w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/2-Requesting-feedback-screenshot-min-1024x589.png 1024w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/2-Requesting-feedback-screenshot-min-768x442.png 768w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/2-Requesting-feedback-screenshot-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Requesting feedback using Pumble by CAKE.com, a team communication app<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"custom-btn translation-block wp-block-paragraph\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Use Pumble to seamlessly share feedback <\/a><\/p>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"translation-block wp-block-paragraph\">\ud83c\udf93 <strong>Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">If you\u2019re interested in the difference between feedback and feedforward and want to learn more about it, read our blog post:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/blog\/feedback-vs-feedforward\/\" target=\"_blank\" rel=\"noreferrer noopener\">Feedback vs Feedforward: Moving From Feedback to Feedforward<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"tip-3-be-respectful-of-other-peoples-time\" class=\"wp-block-heading translation-block\">Tip #3: Be respectful of other people\u2019s time<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Whether you\u2019re engaging in small talk in the office or on a <a href=\"https:\/\/pumble.com\/video-conferencing\" target=\"_blank\" rel=\"noreferrer noopener\">video call<\/a> with your manager, remember that their time is valuable.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Keep your communication <strong>concise and to the point<\/strong>.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Don\u2019t hang around for too long at someone\u2019s desk in the office.&nbsp;<\/li>\n\n\n\n<li class=\"translation-block\">In a meeting, make sure to get to the point quickly and stick to the <a href=\"https:\/\/pumble.com\/blog\/virtual-agenda\/\" target=\"_blank\" rel=\"noreferrer noopener\">agenda of the meeting<\/a>.&nbsp;<\/li>\n\n\n\n<li class=\"translation-block\">In a team communication app, feel free to chat with team members, but remember to respect their personal time and don\u2019t message them after working hours.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">In any type of communication, take the other person into account and respect their time.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"631\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/3-Respecting-peoples-time-screenshot-min.png\" alt=\"Respecting other people\u2019s time in Pumble, a team communication app\n\" class=\"wp-image-7828\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/3-Respecting-peoples-time-screenshot-min.png 1200w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/3-Respecting-peoples-time-screenshot-min-300x158.png 300w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/3-Respecting-peoples-time-screenshot-min-1024x538.png 1024w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/3-Respecting-peoples-time-screenshot-min-768x404.png 768w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/3-Respecting-peoples-time-screenshot-min-18x9.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Respecting other people\u2019s time in Pumble, a team communication app\n<\/figcaption><\/figure>\n<\/div>\n\n\n<h3 id=\"tip-4-prepare-what-youre-going-to-say\" class=\"wp-block-heading translation-block\">Tip #4: Prepare what you\u2019re going to say<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Improving your verbal communication skills can be challenging, especially if you deal with stage fright or <a href=\"https:\/\/pumble.com\/blog\/meeting-anxiety\/\" target=\"_blank\" rel=\"noreferrer noopener\">meeting anxiety<\/a>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">In stressful situations, it\u2019s best to be prepared. If you have a presentation coming up, but you\u2019re anxious to speak in front of others, <strong>don\u2019t hesitate to practice<\/strong>. Prepare exactly what you are going to say and rehearse it until you feel comfortable and confident.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Whether you\u2019re comfortable with public speaking or not, you will benefit from <a href=\"https:\/\/pumble.com\/blog\/how-to-prepare-for-a-presentation\/\" target=\"_blank\" rel=\"noreferrer noopener\">practicing your presentations<\/a> beforehand.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Practicing your speeches will give you an opportunity to detect weak points in your presentations and in your delivery.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Additionally, many people struggle with anxiety over <a href=\"https:\/\/pumble.com\/blog\/difficult-conversations-with-employees\/\" target=\"_blank\" rel=\"noreferrer noopener\">difficult conversations<\/a> they need to have with team members. These can include <a href=\"https:\/\/pumble.com\/blog\/ask-for-help-professionally\/\" target=\"_blank\" rel=\"noreferrer noopener\">asking for help<\/a>, giving feedback, or discussing money.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">In any situation, it\u2019s best to plan ahead and prepare for any potential questions, disagreements, or requests for additional information. <strong>By being prepared, you can address these in a calm and constructive manner<\/strong>.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Planning ahead is the best way to decrease stress and anxiety and improve communication.<\/p>\n\n\n\n<h3 id=\"tip-5-be-ready-for-unexpected-answers\" class=\"wp-block-heading translation-block\">Tip #5: Be ready for unexpected answers<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">A key trait of an active listener and a successful communicator is listening without judgment.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Put yourself in the other person&#8217;s shoes and think about their perspective. Listen without interrupting, and make sure to <strong>keep your preconceived notions and biases in check<\/strong>.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Also, be prepared to hear negative information or feedback, and you will be ready to accept or refute the opposing views.<\/p>\n\n\n\n<h3 id=\"tip-6-eliminate-conversation-fillers-and-non-words\" class=\"wp-block-heading translation-block\">Tip #6: Eliminate conversation fillers and non-words<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Another tip for better verbal communication is to eliminate filler and non-words.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">You can drastically improve your oral communication if you become friends with pauses. Pauses in your speech can help you gather your thoughts and catch your breath. This eliminates the need for conversation fillers and non-words.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Conversational fillers are also known as vocal disfluencies or hesitations. Words such as <strong>\u201clike\u201d, \u201cright\u201d <\/strong>and<strong> \u201cso\u201d<\/strong> are the most common fillers. There are also filler phrases, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">\u201cIn my opinion\u201d,<\/li>\n\n\n\n<li class=\"translation-block\">\u201cNeedless to say\u201d,<\/li>\n\n\n\n<li class=\"translation-block\">\u201cYou know\u201d, and<\/li>\n\n\n\n<li class=\"translation-block\">\u201cWell, basically\u201d.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Non-words are filler sounds that hold no meaning, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">\u201cUm\u201d,<\/li>\n\n\n\n<li class=\"translation-block\">\u201cAh\u201d, and<\/li>\n\n\n\n<li class=\"translation-block\">\u201cHmm\u201d.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">There are a couple of things you should do if you want to eliminate filler words and sounds from your speech:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>Practice your speech and listen to yourself,<\/strong><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Pause and embrace the silence between thoughts,<\/strong><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Speak slowly and clearly, <\/strong>and<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Use shorter sentences.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">It\u2019s not easy to completely eliminate filler words and sounds from your speech, but with a bit of practice, you can lower the frequency of them occurring.<\/p>\n\n\n\n<h3 id=\"tip-7-ask-questions\" class=\"wp-block-heading translation-block\">Tip #7: Ask questions<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">To make sure you understand what\u2019s being said, don\u2019t be afraid to ask questions.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Asking questions will also show that you\u2019re engaged and actively listening to the other person.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Make sure to <a href=\"https:\/\/pumble.com\/blog\/ask-questions-at-work\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>ask open-ended questions<\/strong><\/a><strong> to elicit meaningful responses and further the conversation<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">This will make the speaker:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Clarify their opinions,&nbsp;<\/li>\n\n\n\n<li class=\"translation-block\">Consider other points of view, or&nbsp;<\/li>\n\n\n\n<li class=\"translation-block\">Think even deeper about the subject.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Kristie Stocker believes in the power of asking yourself questions while listening in order to contribute to the conversation. Here are some of the questions she finds useful:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"569\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png\" alt=\"Kristie Stocker\" class=\"wp-image-3226\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png 480w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-253x300.png 253w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-10x12.png 10w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"translation-block wp-block-paragraph\">\u201c<em>What are they actually saying?&nbsp;<\/em><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\"><em>What\u2019s their point?<\/em><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\"><em>Is there an important message behind what they\u2019re saying I should take into consideration?&nbsp;<\/em><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\"><em>Those are some starter questions to ask yourself when listening.<\/em>\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Asking the right questions is the <strong>catalyst for good conversations<\/strong>, so ask away.<\/p>\n\n\n\n<h3 id=\"tip-8-avoid-distractions\" class=\"wp-block-heading translation-block\">Tip #8: Avoid distractions<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Avoiding distractions should be a priority, whether you\u2019re talking to someone in person or chatting via an <a href=\"https:\/\/pumble.com\/internal-communication-software\" target=\"_blank\" rel=\"noreferrer noopener\">internal communication app<\/a>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Try to be present in the conversation, and limit any possible interruptions, such as your phone or laptop.&nbsp;<\/li>\n\n\n\n<li class=\"translation-block\">If you\u2019re in an important meeting, turn off your notifications.&nbsp;<\/li>\n\n\n\n<li class=\"translation-block\">In the office, put your phone away when you\u2019re talking to a team member.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Kristie Stocker agrees that distractions are harmful to our communication:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"569\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png\" alt=\"Kristie Stocker\" class=\"wp-image-3226\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker.png 480w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-253x300.png 253w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Kristie-Stocker-10x12.png 10w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"translation-block wp-block-paragraph\">\u201c<em>When communicating with someone, they should be the most important person in the room. I\u2019ve noticed in this society, people are ignoring the human in front of them and giving their energy to an electronic device (aka distraction!). My biggest tip, if you want someone to feel heard, look at them when they speak. You can \u2018say\u2019 you\u2019re listening to them, but looking at your phone or the TV, or anywhere else while they\u2019re talking is just plain rude. They won\u2019t feel important, they\u2019ll feel less valued and that feeling can spread.<\/em>\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Give your full attention to the other person to showcase your respect and contribute to a meaningful conversation.<\/p>\n\n\n\n<h3 id=\"tip-9-utilize-communication-tools\" class=\"wp-block-heading translation-block\">Tip #9: Utilize communication tools<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Communication tools are software or hardware that allow teams to communicate and collaborate. <a href=\"https:\/\/pumble.com\/learn\/communication\/best-team-communication-tools\/\" target=\"_blank\" rel=\"noreferrer noopener\">Communication tools<\/a>, such as team communication apps, can help teams connect faster and easier, especially in a remote work environment.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Our contributor, Smita Das Jain, believes that it\u2019s important to be flexible and open to using new technology:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"480\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Smita-Das-Jain.png\" alt=\"Smita Das Jain\" class=\"wp-image-3230\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Smita-Das-Jain.png 480w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Smita-Das-Jain-300x300.png 300w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Smita-Das-Jain-150x150.png 150w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Smita-Das-Jain-12x12.png 12w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"translation-block wp-block-paragraph\">\u201c<em>With the increasing use of digital communication tools, it&#8217;s important to be adaptable and proficient in using technology effectively. Learn to use various platforms, tools, and channels to communicate efficiently.<\/em>\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"694\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/4-Exchanging-information-in-Pumble-Screenshot-min.png\" alt=\"Exchanging information in Pumble, a team communication app\n\" class=\"wp-image-7829\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/4-Exchanging-information-in-Pumble-Screenshot-min.png 1200w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/4-Exchanging-information-in-Pumble-Screenshot-min-300x174.png 300w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/4-Exchanging-information-in-Pumble-Screenshot-min-1024x592.png 1024w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/4-Exchanging-information-in-Pumble-Screenshot-min-768x444.png 768w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/4-Exchanging-information-in-Pumble-Screenshot-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Exchanging information in Pumble, a team communication app\n<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"translation-block wp-block-paragraph\">\n<div class=\"banner banner-dark pumble-gradient-default\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <h2 class=\"translation-block text-2xl !mb-4\">Free team communication app<\/h2>\n        <p class=\"translation-block !text-sm\">Improve collaboration and cut down on emails by moving your team communication to Pumble.<\/p>\n\n        <div class=\"banner-buttons d-flex space-x-4 translation-block\">\n            <a class=\"rounded-md px-6 py-2 bg-white\" href=\"\/register\" target=\"_blank\">Sign up<\/a>\n\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-right \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/learn\/wp-content\/themes\/cake-learn\/src\/images\/pumble\/banners\/default@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/learn\/wp-content\/themes\/cake-learn\/src\/images\/pumble\/banners\/default.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    <\/p>\n\n\n\n<h3 id=\"tip-10-self-reflect\" class=\"wp-block-heading translation-block\">Tip #10: Self-reflect<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">To start improving your communication skills, you first need to take a look at the current state of things. <strong>Assess your strengths and weaknesses<\/strong> and identify areas that need improvement.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Wisner also agrees that self-reflection is the key to improving your communication skills:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"600\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner.png\" alt=\"Chuck Wisner\" class=\"wp-image-3227\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner.png 480w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner-240x300.png 240w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner-10x12.png 10w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"translation-block wp-block-paragraph\">\u201c<em>Start improving your communication skills by noticing your personal patterns. What people or types of interactions trigger your defensive reactions? What is your pattern around <\/em><a href=\"https:\/\/pumble.com\/blog\/self-advocacy\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>advocating and defending your opinions<\/em><\/a><em>? What are your patterns around listening? Begin to note how you ask questions. Are they sincere? Are they accusatory? Are you open to learning something new?<\/em>\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">When you\u2019ve identified which skills need improving, you can start implementing our tips and strategies for better communication.<\/p>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"translation-block wp-block-paragraph\"><strong>\ud83c\udf93 Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Looking for more communication strategies for improved team collaboration? Check out our article on the topic:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/blog\/communication-strategies\/\" target=\"_blank\" rel=\"noreferrer noopener\">5 Team Communication Strategies That Make Collaboration a Breeze<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h2 id=\"why-are-good-communication-skills-important\" class=\"wp-block-heading translation-block\">Why are good communication skills important?<\/h2>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Great communication skills are beneficial in many ways. Namely, good communication positively affects:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><strong>Employee happiness and well-being,<\/strong><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Employee engagement,<\/strong><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Productivity,&nbsp;<\/strong><\/li>\n\n\n\n<li class=\"translation-block\"><strong>Employee retention, <\/strong>and<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Financial health of companies.&nbsp;<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">In Chuck Wisner\u2019s experience, effective communication skills are vital for productive teams:<\/p>\n\n\n\n<div class=\"wp-block-columns pro-blockquote is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"600\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner.png\" alt=\"Chuck Wisner\" class=\"wp-image-3227\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner.png 480w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner-240x300.png 240w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/Chuck-Wisner-10x12.png 10w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"translation-block wp-block-paragraph\">\u201c<em>Conversations are the one tool we share to get stuff done. In my work over the last 30 years, I have watched individuals and teams get stuck because they needed to learn how to talk, listen, and interact more skillfully.<\/em><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\"><em>No matter the kind of work we do, it is our shared ability and responsibility to have mindful conversations. More conscious conversations result in getting smart with others, creating ideas, and making wiser decisions<\/em>.\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Let\u2019s go over the benefits of good communication in more detail.<\/p>\n\n\n\n<h3 id=\"benefit-1-good-communication-makes-employees-happier\" class=\"wp-block-heading translation-block\">Benefit #1: Good communication makes employees happier&nbsp;<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Good communication in the workplace is a strong predictor of employee happiness and well-being.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">According to a literature review on the link between communication and employee happiness, open channels of communication are a major <a href=\"https:\/\/ijrpr.com\/uploads\/V3ISSUE1\/IJRPR2504.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">driver of employee happiness<\/a>. Research has shown that <strong>open communication in all directions is important<\/strong>. Namely, <a href=\"https:\/\/pumble.com\/blog\/downward-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">downward communication<\/a> is as crucial as upward and <a href=\"https:\/\/pumble.com\/blog\/lateral-communication\/\" target=\"_blank\" rel=\"noreferrer noopener\">lateral communication<\/a>.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Furthermore, according to the Connected Culture Report, employees in teams that value connection cite <a href=\"https:\/\/www.businesswire.com\/news\/home\/20201111005284\/en\/New-Study-Reveals-Boost-in-Employee-Productivity-and-Well-Being-Among-Companies-That-Foster-a-Connected-Culture-in-Work-from-Anywhere-Environment\" target=\"_blank\" rel=\"noreferrer noopener\">better physical and emotional well-being<\/a>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Fostering good communication in the workplace creates an environment where <strong>employees feel connected and informed<\/strong>, making them happier and healthier.<\/p>\n\n\n\n<h3 id=\"benefit-2-good-communication-increases-productivity\" class=\"wp-block-heading translation-block\">Benefit #2: Good communication increases productivity<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Connected teams also report higher productivity.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">According to <a href=\"https:\/\/www.grammarly.com\/business\/learn\/state-of-business-communications-2023\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>The State of Business Communication<\/em> report<\/a>, 72% of business leaders believe that effective communication has increased the productivity of their teams. The same study also found that effective communication positively affects employee confidence, which increases productivity.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Therefore, if you want your business to thrive and your employees to be productive, make good communication a priority.&nbsp;<\/p>\n\n\n\n<h3 id=\"benefit-3-good-communication-increases-engagement\" class=\"wp-block-heading translation-block\">Benefit #3: Good communication increases engagement<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Disengaged employees cost the world $8.8 trillion dollars in lost productivity, according to Gallup\u2019s <a href=\"https:\/\/www.gallup.com\/workplace\/349484\/state-of-the-global-workplace.aspx\" target=\"_blank\" rel=\"noreferrer noopener\"><em>State of the Global Workplace<\/em> report<\/a>.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">At the core of the issue is a <strong>lack of communication that leads to <\/strong><a href=\"https:\/\/pumble.com\/blog\/employee-communication-and-engagement\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>disengaged employees<\/strong><\/a>.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Firstly, companies are failing to communicate their values and strategies to their employees. That\u2019s a missed opportunity for employees to feel connected to the organization at a deeper level.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Furthermore, with the rise of remote work, remote employees tend to feel even more disengaged. Here, companies are failing to open various channels of communication to ensure their remote employees feel included.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">The Gallup report found that only 23% of workers worldwide are engaged. To change this, good communication practices need to be at the forefront of every company&#8217;s values.<\/p>\n\n\n\n<div class=\"wp-block-group pro-tip\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"translation-block wp-block-paragraph\">\ud83c\udf93 <strong>Pumble Pro Tip<\/strong><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">If you\u2019re interested in taking a deeper look into employee engagement statistics and the cost of poor engagement, check out our guide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/learn\/communication\/employee-engagement-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Productivity at Work: Employee Engagement Statistics for 2025<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 id=\"benefit-4-good-communication-increases-employee-retention\" class=\"wp-block-heading translation-block\">Benefit #4: Good communication increases employee retention<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">As we\u2019ve covered, good communication increases employee engagement, which affects productivity \u2014 Lattice\u2019s 2025 <a href=\"https:\/\/lattice.com\/state-of-people-strategy\/2025\" target=\"_blank\" rel=\"noreferrer noopener\"><em>State of People Strategy <\/em>report<\/a> found that <strong>56% of high-performing teams come from companies that prioritize engagement<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">All of this affects <a href=\"https:\/\/pumble.com\/blog\/employee-retention-strategies\/\" target=\"_blank\" rel=\"noreferrer noopener\">employee retention<\/a> as well, as engaged employees that perform well are less likely to leave their company.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">So, to put it simply, good communication leads to employee engagement, and engagement leads to employee retention.<\/p>\n\n\n\n<h3 id=\"benefit-5-good-communication-saves-money\" class=\"wp-block-heading translation-block\">Benefit #5: Good communication saves money<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">A consequence of poor communication is lost money.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Namely, 38% of business leaders have noticed a financial impact of poor communication, according to the previously mentioned <em>State of Business Communication 2023<\/em> report. Furthermore, the report estimates that <strong>poor communication costs US companies $1.2 trillion dollars a year<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">A <a href=\"https:\/\/www.axioshq.com\/research\/2023-state-of-workplace-communications\" target=\"_blank\" rel=\"noreferrer noopener\">report from Axios HQ<\/a>, which surveyed 540 business leaders and over 1,000 employees, estimates that poor communication costs US companies <strong>upwards of $2 trillion dollars a year<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">It\u2019s evident that a lack of communication skills is detrimental to the success of organizations. Developing and nurturing good communication skills is an investment that pays off.<\/p>\n\n\n\n<h2 id=\"examples-of-good-communication-skills\" class=\"wp-block-heading translation-block\">Examples of good communication skills<\/h2>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Now that you know everything about communication skills, let\u2019s take a look at a few examples of <a href=\"https:\/\/pumble.com\/learn\/communication\/communication-importance\/\" target=\"_blank\" rel=\"noreferrer noopener\">good communication in the workplace<\/a>.<\/p>\n\n\n\n<h3 id=\"example-1-clear-communication-and-honesty\" class=\"wp-block-heading translation-block\">Example #1: Clear communication and honesty<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">In this example, the manager, Nina, is reaching out to Adeline via their <a href=\"https:\/\/pumble.com\/employee-communication-app\" target=\"_blank\" rel=\"noreferrer noopener\">employee communication app, Pumble<\/a> by CAKE.com, to get an update on a project. Adeline has encountered some difficulties on the way.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"674\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/5-Example-of-clear-communication-screenshot-min.png\" alt=\"Example of clear communication and honesty in Pumble, a team communication app\n\" class=\"wp-image-7830\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/5-Example-of-clear-communication-screenshot-min.png 1200w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/5-Example-of-clear-communication-screenshot-min-300x169.png 300w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/5-Example-of-clear-communication-screenshot-min-1024x575.png 1024w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/5-Example-of-clear-communication-screenshot-min-768x431.png 768w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/5-Example-of-clear-communication-screenshot-min-18x10.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Example of clear communication and honesty in Pumble, a team communication app\n<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"custom-btn translation-block wp-block-paragraph\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Promote effective team communication with Pumble<\/a><\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">This conversation showcases great communication skills from both parties. Firstly, as the manager, Nina has taken on the responsibility of reaching out to Adeline to check in. She gets straight to the point with a clear and concise message asking for an update.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Adeline responds honestly and admits that she\u2019s having difficulty staying on schedule.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Nina then demonstrates emotional intelligence in her next message. She empathizes with Adeline and provides words of support. Nina also offers a clear solution to fix the situation. She does all this while maintaining a friendly and positive attitude towards Adeline.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Adeline finishes with a polite and professional message that conveys mutual understanding.<\/p>\n\n\n\n<h3 id=\"example-2-open-communication-and-empathy\" class=\"wp-block-heading translation-block\">Example #2: Open communication and empathy<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">In the next example, we have a conversation between a manager and a team member. The manager Jessica has noticed a change in Darcy\u2019s performance and wants to know if she\u2019s all right.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"944\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/6-An-example-of-open-communication-screenshot-min.png\" alt=\"An example of open communication and empathy in Pumble, a team messaging app\n\" class=\"wp-image-7831\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/6-An-example-of-open-communication-screenshot-min.png 1200w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/6-An-example-of-open-communication-screenshot-min-300x236.png 300w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/6-An-example-of-open-communication-screenshot-min-1024x806.png 1024w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/6-An-example-of-open-communication-screenshot-min-768x604.png 768w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/6-An-example-of-open-communication-screenshot-min-15x12.png 15w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">An example of open communication and empathy in Pumble, a team messaging app\n<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"translation-block wp-block-paragraph\">Here we can clearly see many different skills for good communication. Firstly, Jessica demonstrates an empathetic attitude with genuine questions about Darcy\u2019s well-being. She also approaches the subject in a positive manner by complimenting Darcy\u2019s past work before pointing out the recent changes in her performance.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Darcy is open and honest with Jessica and concisely lets her know that she\u2019s been struggling. Darcy also demonstrates her immediate willingness to accept feedback.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Jessica then empathizes with Darcy and offers clear solutions.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">The conversation flows coherently, and both Jessica and Darcy feel better at the end of it.&nbsp;<\/p>\n\n\n\n<h3 id=\"example-3-friendliness-and-concreteness\" class=\"wp-block-heading translation-block\">Example #3: Friendliness and concreteness&nbsp;<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">In this example, a product design team is discussing the color scheme for a product. Even though multiple team members are communicating, the conversation flows coherently, and they reach a mutual understanding.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"859\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/7-Example-of-friendliness-and-concreteness-screenshot-min.png\" alt=\"Example of friendliness and concreteness in Pumble, a team communication app\n\" class=\"wp-image-7832\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/7-Example-of-friendliness-and-concreteness-screenshot-min.png 1200w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/7-Example-of-friendliness-and-concreteness-screenshot-min-300x215.png 300w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/7-Example-of-friendliness-and-concreteness-screenshot-min-1024x733.png 1024w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/7-Example-of-friendliness-and-concreteness-screenshot-min-768x550.png 768w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/7-Example-of-friendliness-and-concreteness-screenshot-min-18x12.png 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Example of friendliness and concreteness in Pumble, a team communication app\n<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"translation-block wp-block-paragraph\">Darcy and Roy demonstrate a friendly and positive attitude in this group chat by complimenting the team&#8217;s choices.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">John asks a few questions to deepen the conversation and try to approach the subject from different angles.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Emily responds in a thoughtful way and answers John\u2019s bid for further consideration. She also displays a friendly attitude by acknowledging that John is a new addition to the team.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">John then concludes the conversation with a concrete answer \u2014 complete with research data. This gives credibility to his words.<\/p>\n\n\n\n<h3 id=\"example-4-when-communication-goes-wrong\" class=\"wp-block-heading translation-block\">Example #4: When communication goes wrong<\/h3>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">In this example, 3 team members are trying to reach a common agreement. However, one team member is frustrated and gives up on trying to come to a compromise.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"883\" src=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/8-Example-of-how-communication-can-go-wrong-screenshot-min.png\" alt=\"Example of how communication can go wrong in Pumble, a business messaging app\n\" class=\"wp-image-7833\" srcset=\"https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/8-Example-of-how-communication-can-go-wrong-screenshot-min.png 1200w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/8-Example-of-how-communication-can-go-wrong-screenshot-min-300x221.png 300w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/8-Example-of-how-communication-can-go-wrong-screenshot-min-1024x753.png 1024w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/8-Example-of-how-communication-can-go-wrong-screenshot-min-768x565.png 768w, https:\/\/pumble.com\/learn\/wp-content\/uploads\/2023\/07\/8-Example-of-how-communication-can-go-wrong-screenshot-min-16x12.png 16w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Example of how communication can go wrong in Pumble, a business messaging app\n<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"translation-block wp-block-paragraph\">Joan, Theo, and Ryan are trying to devise a solution that will work for everyone. They demonstrate professionalism and clarity. Theo is also confident in his suggestions for a better solution.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">They are all concise, coherent, and engaged in the conversation.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">However, Lily becomes frustrated with the process of deciding on the best solution and cuts the conversation short. She imposes her opinions on the team and stops any further discussion. Although she is undoubtedly clear in her communication, the delivery of her message is rude and unprofessional.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">\n<div class=\"banner banner-dark pumble-gradient-default\">\n    <div class=\"banner-text lg:pr-[6rem]\">\n        <h2 class=\"translation-block text-2xl !mb-4\">Free team communication app<\/h2>\n        <p class=\"translation-block !text-sm\">Improve collaboration and cut down on emails by moving your team communication to Pumble.<\/p>\n\n        <div class=\"banner-buttons d-flex space-x-4 translation-block\">\n            <a class=\"rounded-md px-6 py-2 bg-white\" href=\"\/register\" target=\"_blank\">Sign up<\/a>\n\n                    <\/div>\n    <\/div>\n\n    <div class=\"banner-image banner-image-right \">\n        <picture>\n            <source srcset=\"https:\/\/pumble.com\/learn\/wp-content\/themes\/cake-learn\/src\/images\/pumble\/banners\/default@2x.png 2x\" alt=\"Illustration\"  media=\"(min-width: 1022px)\" \/>\n            <img decoding=\"async\" src=\"https:\/\/pumble.com\/learn\/wp-content\/themes\/cake-learn\/src\/images\/pumble\/banners\/default.png\"  alt=\"Illustration\" \/>\n        <\/picture>\n    <\/div>\n<\/div>\n    <\/p>\n\n\n\n<h2 id=\"improving-your-communication-skills-with-pumble-by-cake-com\" class=\"wp-block-heading translation-block\">Improving your communication skills with Pumble by CAKE.com<\/h2>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">The communication process can get complicated quickly in any workplace. This is why it&#8217;s important to streamline your communication and organize it in a way that\u2019s easy to understand and learn.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Using team communication platforms like <a href=\"https:\/\/pumble.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pumble<\/a> by <a href=\"https:\/\/cake.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">CAKE.com<\/a> can help you completely transform communication in the workplace. Pumble is a straightforward and versatile <a href=\"https:\/\/pumble.com\/hq-digital\" target=\"_blank\" rel=\"noreferrer noopener\">digital HQ<\/a> that allows the entire team to be updated on all the relevant info all of the time.<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Pumble&#8217;s main features include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/features\/direct-messages\" target=\"_blank\" rel=\"noreferrer noopener\">Direct messages<\/a> \u2014 for keeping track of important information,<\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/features\/channels\" target=\"_blank\" rel=\"noreferrer noopener\">Channels<\/a> \u2014 for organizing team members and information in dedicated spaces,<\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/video-conferencing\" target=\"_blank\" rel=\"noreferrer noopener\">Video conferencing<\/a> \u2014 for improving nonverbal communication in face-to-face meetings, and<\/li>\n\n\n\n<li class=\"translation-block\"><a href=\"https:\/\/pumble.com\/features\/notification-preferences\" target=\"_blank\" rel=\"noreferrer noopener\">Custom notifications<\/a> \u2014 for creating personalized communication boundaries.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block wp-block-paragraph\">Your digital communication hub is the ideal place to nurture correctness, conciseness, confidence, and clarity.&nbsp;<\/p>\n\n\n\n<p class=\"translation-block wp-block-paragraph\"><em>Develop the most important communication skills and never miss a beat \u2014 <\/em><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\"><em>make a free Pumble account today!<\/em><\/a><\/p>\n\n\n\n<p class=\"custom-btn translation-block wp-block-paragraph\"><a href=\"https:\/\/pumble.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Try Pumble by CAKE.com today<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Desenvolva suas habilidades de comunica\u00e7\u00e3o e construa um ambiente de trabalho mais positivo.<\/p>","protected":false},"author":21,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12,5],"tags":[],"class_list":["post-3221","post","type-post","status-publish","format-standard","hentry","category-communication-fundamentals","category-communication"],"acf":[],"_links":{"self":[{"href":"https:\/\/pumble.com\/learn\/pt\/wp-json\/wp\/v2\/posts\/3221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pumble.com\/learn\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pumble.com\/learn\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pumble.com\/learn\/pt\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/pumble.com\/learn\/pt\/wp-json\/wp\/v2\/comments?post=3221"}],"version-history":[{"count":0,"href":"https:\/\/pumble.com\/learn\/pt\/wp-json\/wp\/v2\/posts\/3221\/revisions"}],"wp:attachment":[{"href":"https:\/\/pumble.com\/learn\/pt\/wp-json\/wp\/v2\/media?parent=3221"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pumble.com\/learn\/pt\/wp-json\/wp\/v2\/categories?post=3221"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pumble.com\/learn\/pt\/wp-json\/wp\/v2\/tags?post=3221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}