Zendesk Addon

With the Zendesk addon, you can connect Pumble to your Zendesk account and track all critical customer service updates. This functionality reduces the need for swapping between the two apps and keeps all important info in one place. 

Install the Zendesk addon #

You can install the Zendesk addon directly from your Pumble workspace. Here’s how to do this:

1. Klicke auf + Add apps from the sidebar
2. Klicke auf Install next to Zendesk
3. Erlaube die Berechtigungen

Connect your Zendesk account #

Once you install the addon, you can move on to connecting your Zendesk organization. Here’s how to do this:

1. Open the Zendesk addon
2. Klicke auf Connect Zendesk account
3. Enter your Zendesk account subdomain (e.g., digitalmarketingagency-34686)
4. Klicke auf Connect , um die Aktion zu bestätigen

Create a Zendesk ticket #

Pumble allows you to create Zendesk tickets directly from the addon. Here’s how you can do it:

1. Klicke auf Create new ticket
2. Enter ticket subject
3. Select a Requester
4. Enter ticket description
5. Wähle Assignee (this is optional)
6. Klicke auf Erstellen

Subscribe Zendesk to a Pumble channel #

When your Zendesk organization is connected to Pumble, you need to subscribe to Pumble channels to receive ticket updates. Here’s how you can subscribe a Pumble channel to Zendesk:

1. Klicke auf Subscribe to channel 
2. Wähle einen Kanal aus
3. Add filters (this is optional)
4. Klicke auf Subscribe , um den Vorgang abzuschließen

When you subscribe a channel to ticket events, you can receive the following notifications:

• New tickets
• Replies to tickets
• Ticket status change
• Assignee changed
• Task priority change
• Requester change
• Change of ticket type

Slash-Befehle #

The Zendesk addon also lets you use slash commands in chat for more advanced navigation. The following commands are available:

• /zendesk connect {subdomain} — connects Pumble to a Zendesk organization.
• /zendesk disconnect — disconnects Pumble from a Zendesk account.
• /zendesk subscribe {field1=value1; field2=value2} — subscribes the current channel to Zendesk updates.
• /zendesk unsubscribe — unsubscribes from a Zendesk ticket.