Mis à jour : 16 janvier 2025 
Il est temps de l'admettre : notre façon de collaborer a changé.
Un véritable virage s'est opéré lors de la transition entre le travail au bureau et la collaboration à distance via des outils en ligne.
Pourtant, nous devons reconnaître l'importance de la collaboration d'équipe et des valeurs fondamentales qui en sont le socle, à savoir :
- La transparence,
- Le contexte, et
- La sécurité.
Heureusement, certaines équipes ont déjà percé les secrets d'une collaboration réussie.
Ainsi, nous n'aurons pas à lutter pour intégrer ces valeurs clés dans nos stratégies de collaboration.
Il nous suffit de noter ce qui a fonctionné pour les autres et de trouver des outils capables de briser les silos de travail tout en encourageant la collaboration plurifonctionnelle.
Secret n°1 : Maintenir la continuité contextuelle
Saviez-vous que le nombre d'entreprises offrant de la flexibilité au travail a bondi de 14 % entre 2023 et 2024 ?
À ce jour, près des deux tiers des employeurs ont adopté le travail hybride ou entièrement à distance.
Si la plupart des employés ont accueilli ce changement avec satisfaction, cette transition a également forcé de nombreuses équipes à distance à faire face aux conséquences de choix d'outils de collaboration peu judicieux de la part de leur direction.
L'un des obstacles à la collaboration qui en résulte est la lutte contre la perte d'informations causée par des outils imposant des limites arbitraires sur les données et l'historique des messages, comme la tristement célèbre limite de 90 jours imposée par certains outils de communication.
Bien entendu, ces limites visent généralement les utilisateurs gratuits et peuvent être ignorées par les entreprises plus stables financièrement. Cependant, les ramifications opérationnelles de telles restrictions peuvent étouffer la croissance de petites entreprises prometteuses, car le contexte entourant les décisions passées finit par se perdre.
Alors, quel est le secret pour surmonter cet obstacle et maintenir la continuité contextuelle ?
Eh bien, voyons ce que disent les équipes qui ont trouvé la solution.
Améliorer la collaboration d'équipe avec Pumble
La solution ? L'historique de messages illimité de Pumble
According to Maryam Nazir, the Finance Director of TELOS, a call center and consulting company, maintaining contextual continuity comes down to having access to your team’s entire message history:
“Unlimited message history and document sharing are important to us because product knowledge files don’t change very often and sharing them every other day would be hectic.”
Successful teams like TELOS should be able to remember the reasoning and context behind past decisions. That’s why this company chose Pumble by CAKE.com as its main team communication tool, which lets its users have unlimited access to their message history — for free.
Switching to Pumble has helped many leaders get over their fear of losing data, as Ryan Vandendyck, the founder of the indie game development company, Eden Industries, can testify:
“I’m not paranoid about losing message history anymore. So, I know if I talked to my art director about something 6 months ago, I can just go find it. It’s made me a lot less stressed about forgetting or losing access to the decisions we’ve made, the plans we’ve made.”
In other words, Pumble empowers its users by giving them unfettered access to their own messages, allowing them to:
- Understand the context behind past decisions,
- Resolve disputes by pointing to concrete evidence, and
- Effectively onboard new hires by bringing them into channels containing all relevant information and documentation.
Secret #2: Engineering psychological safety in teams
At the end of the day, you can’t have positive collaborative dynamics on your team without first establishing psychological safety.
But, that should be simple enough. After all, engineering psychological safety in different types of teams is all about creating an environment that makes people feel like their thoughts and opinions will be acknowledged rather than overlooked. Easy, right?
Maybe not. But, what if there was a way to foster teamwork and collaboration by simply choosing the right communication tool?
It all comes down to choosing an app that’s set up to encourage low-stakes engagement through:
- Emoji reactions, for messages and announcements that don’t require a text reply,
- Public channels, where information can be transparently shared rather than gatekept, and
- Editable messages, which can take away some of the anxiety employees may feel when providing feedback.
Having said that, let’s see how real teams might take advantage of these features to establish psychological safety.
🎓 ASTUCE PRO DE PUMBLE
Public channels are a great way to break down siloed workflows and establish better collaborative dynamics. To discover Pumble’s other teamwork-boosting features, check out this guide:
Transformez Pumble en votre QG numérique
The solution? Pumble’s customizable messaging features
Using a team communication app with a user-friendly interface and customizable messaging features can make all the difference when you’re trying to establish psychological safety in teams.
If your team seems reluctant to participate in discussions in public channels, encouraging the use of emoji replies could make them more open to contributing to conversations later on.
As a Director of a Singapore-based content marketing studio Mustard, Justin Quek, told us, his team uses Pumble emojis to communicate in several ways:
“The reaction button makes it so easy to acknowledge a message without typing a reply, and, if you’re creative enough, the status functioncan actually be pretty fun and useful (e.g., we use it to tell each other when we’re off for lunch 🍔).”
Using emoji replies and personalized statuses like the one above will reduce the perceived formality of your digital workspace, which may help your employees become more expressive over time.
On top of that, having the option to edit or delete their messages even after sending them should give them that extra security they need, as they won’t be overly concerned about making typos or expressing themselves poorly.
Since participation is one of the most important elements of collaboration, according to organizational consultant Glenn Parker, helping your employees become more communicative should result in better teamwork and collaboration overall.
Secret #3: Structuring your digital headquarters
Notification fatigue can really put a damper on any collaborative dynamics you manage to spark on your team, leading to poor team performance.
But, obviously, you can’t solve that problem by discouraging communication to reduce the number of notifications your team members have to deal with.
After all, effective communication is the one skill necessary for successful team collaboration.
So, what can you do to make your digital workspace less noisy and more productive?
Control your notifications on Pumble
The solution? Setting some ground rules for your Pumble workspace
The best way to ensure your team members aren’t wasting time fielding notifications is to structure your virtual workspace.
After all, Pumble lets you make an unlimited number of public and private channels, which can admittedly get a bit chaotic for users who are a part of many discussions.
Then again, users can always tweak their notification settings by:
- Muting channels, people, and group chats,
- Choosing to turn thread notifications on or off, or
- Creating a notification schedule that keeps notifications at bay outside of their specified work hours.
However, aside from letting your team know about these features, you can also make an effort to organize your digital HQ by:
- Sticking to strict naming conventions when creating new channels, such as #team_[name], #project_[name], or even #[department]_[topic] (e.g., #marketing_deliverables),
- Making the most of Pumble’s thread messages, which can help you organize your conversations by topic (and has long been a favorite Pumble feature of the team behind the digital marketing company, Nerd Evolution),
- Calling attention to important announcements through channel, user, or user group mentions, and
- Pinning messages for future reference.
Secret #4: Mastering multi-modal communication
One of the best-kept secrets of successful team collaboration has to do with avoiding miscommunication by prioritizing clarity.
However, urging your team to speak and write more concisely isn’t the only way to achieve effective communication.
Rather, clarity can also be enhanced through multi-modal communication.
In other words, you should give your team a tool that doesn’t limit them to a single type of communication but instead lets them use multiple communication channels to get their points across.
So, let’s talk about how multi-modal communication can help you take your team collaboration strategies to the next level.
The solution? Going beyond text messaging on Pumble
As a business messaging app, Pumble has many features that allow your team to communicate in writing.
Moreover, the app also has built-in video conferencing features, which include everything from in-meeting messages and emoji reactions to meeting recording and screen sharing.
That makes it easy to jump between texting and calling, as Bojana Vojnovic, the former Head of Marketing and Operations at Klever Cargo, once told us:
“Pumble helped us both with collaboration and communication. Now we can solve things faster — we can solve something in the chat, or we can jump on the call really fast. We don’t have to organize meetings, go through lists, etc. That’s one of the Pumble qualities I love — it offers a combination of everything.”
And, if you want to stick to asynchronous communication without giving up the additional clarity you can achieve through real-time video or voice calls, you can also try sending:
- Voice messages to make sure your tone is properly conveyed,
- Video messages, for live demos, and even
- Screen recordings, for solving tech problems without having to schedule meetings.
🎓 ASTUCE PRO DE PUMBLE
Learn more about the benefits of sending voice and video messages here:
Secret #5: Disrupting siloed workflows with guest access
The existence of knowledge silos often signals the death of cross-functional collaboration, especially when working with external collaborators and clients.
When people are unwilling or unable to share project-related information with their coworkers, the situation can often be resolved by clarifying team roles and committing to better communication going forward.
However, when the same reluctance or inability to communicate exists in relationships with external stakeholders, even the best ideas tend to wind up in development hell.
So, what can you do to make sure your team has what they need to keep clients and external collaborators in the loop?
Once again, Pumble has a tried and true solution.
🎓 ASTUCE PRO DE PUMBLE
Keeping all relevant stakeholders involved in the collaborative process is the first principle of collaboration, according to author David Straus. To learn about the other 4, check out this article:
- Bonnes pratiques pour une collaboration d'équipe productive
Collaborate with guests in Pumble
The solution? Making the most of Pumble’s guest access features
If you’re interested in improving team productivity and external collaboration, you should find ways to bring your external collaborators into the fold.
In other words, they have to be in the same (virtual) spaces your team is occupying.
When we spoke to Michail Kollewijn about how his teams at Transcre8 and PublishMe use Pumble, he explained that that’s why he found Pumble’s guest access feature especially useful.
After negotiating contracts with the authors they work with, the PublishMe team provides them with guest access accounts and onboards them to their Pumble workspace:
“[Guest access was] a nice little addition to our workflow that we didn’t anticipate. They make it really easy to invite an author or a group of authors to a certain work channel and have a direct line of communication.”
As guest users, these collaborators are granted access to a single channel of their hosts’ choosing (though multi-channel guest accounts are also an option). This allows authors to:
- See monthly sales reports,
- Negotiate contracts, and
- Send manuscripts (without having to go through email).
So, if your team is also struggling to collaborate effectively with clients, freelancers, or contractors, Pumble’s guest access feature may be a good way to demolish those siloed workflows once and for all.
Unlock the secrets of successful team collaboration with Pumble
On individual and group levels, collaboration is a skill that takes time and effort to develop.
People have to be willing to set their egos aside and let go of interpersonal tensions in the interest of achieving a common goal.
Ultimately, good leaders should be able to lead their team through these different stages of group development.
However, there are ways to make this process more agreeable to everyone involved — and choosing the right communication app for your team is a big piece of that puzzle.
As we’ve established, Pumble’s unique features and user-friendly design can help you create a digital HQ that discourages the formation of siloed workflows.
In doing so, you’ll find your team members becoming more communicative and open to collaboration before you know it. Luckily, Pumble’s unlimited message history will allow them to keep chatting without worrying about losing data or context.
So, don’t settle for apps that aren’t built with collaboration in mind.
Reclaim your message history and unlock your team’s full potential.
Make a free workspace on Pumble today
Comment nous examinons cet article : Nos rédacteurs et éditeurs vérifient les articles et les mettent à jour lorsque de nouvelles informations sont disponibles, afin qu'ils soient toujours d'actualité.