Manage subscription and Billing details

Only workspace owner can manage subscription and billing details. 
You won’t be able to manage your workspace subscription if there are any unpaid invoices.

Edit your customer information #

You have the flexibility to adjust your customer type, by switching between individual and company.

1. Click on the downward arrow in the top left corner next to your WS name
2. Hover over Workspace settings
3. Select Billing
4. In customer information section click Edit
5. Select customer type from the dropdown menu
6. Click Save to save the changes

It is not possible to switch from a Company to an Individual.

Edit your invoice information #

You have the option to modify the company name and address on your billing statements, and you can also include your VAT/ABN ID and indicate your business status if it applies.

1. Click on the downward arrow in the top left corner next to your WS name
2. Hover over Workspace settings
3. Select Billing
4. In invoice information section click Edit
5. Edit email address
6. Edit address information
7. Click Save to complete the action

Manage your payment method #

You can add a new credit card or remove the card you no longer want to use.

1. Click on the downward arrow in the top left corner next to your WS name
2. Hover over Workspace settings
3. Select Billing
4. In payment information section click Edit
5. Add new card information
6. Agree with the terms of use
7. Click Save to complete the action

Check your billing history #

Use the steps below to find and download your invoices.

1. Click on the downward arrow in the top left corner next to your WS name
2. Hover over Workspace settings
3. Select Billing
4. Navigate to the Invoices tab
5. Click on Download invoice next to the billing statement you want to check 

The invoice will be downloaded in PDF format.

Upgrade your subscription #

Follow the steps below to upgrade your paid subscription or downgrade your subscription. You can also customize your billing cycle.

1. Click on the downward arrow in the top left corner next to your WS name
2. Hover over Workspace settings
3. Select Billing
4. Navigate to the Plans tab
5. Select the billing type
6. Select the subscription plan and click Upgrade
7. Agree to the terms of use and click Upgrade to complete the action

Downgrade your subscription #

Follow the steps below to downgrade your paid subscription or downgrade your subscription. You can also customize your billing cycle.

1. Click on the downward arrow in the top left corner next to your WS name
2. Hover over Workspace settings
3. Select Billing
4. Navigate to the Plans tab
5. Select the billing type
6. Select the subscription plan and click Downgrade
7. Agree to the terms of use and click Downgrade to complete the action

When you choose to downgrade your Workspace subscription, please be aware that you will no longer have access to the advanced features available on higher subscription plans once the paid period ends. If you downgrade to the Free or Pro plan, it’s important to note that Guest users won’t have access to log in to the workspace unless you upgrade back to the plan where this feature was initially available.

Cancel your subscription #

If you no longer need paid Pumble subscription, you can cancel it in a few clicks. To do it:

1. Click on the downward arrow in the top left corner next to your WS name
2. Hover over Workspace settings
3. Select Billing
4. Navigate to the Payment tab
5. Click on Cancel subscription
6. Click Continue to complete the action