Frequently Asked Questions

To import data from Slack to Pumble you need to have a workspace created on Pumble.

First export the data from Slack. After you have successfully completed export from Slack, you can import public and private channels, messages from those channels, and users from Slack to Pumble. Make sure that you are the Owner of your workspace on Pumble, as only workspace Owners can import Slack’s information. To do the import:

  1. Navigate to Workspace settings
  2. Select General settings from the dropdown
  3. Open Import & Export section, Import tab
  4. Click Choose zip file
  5. Choose the zip file you previously downloaded
  6. Ensure that the file was not edited
  7. Confirm the file and click Start import

Depending on the amount of information in your import, it might take some time to complete. You’ll receive an email when your workspace is fully ready.

Pumble is secure to use. Pumble has S0C 2 compliance and ISO/IEC 27001:2013 security certificate.

Pumble currently supports English language only.

First you need to download Pumble mobile app from Google Play store/App store.

When downloaded, start the app, tap on Get started, and then you can choose to login with your email, with Google, Apple or with the workspace URL.

Log in with email

  1. Enter your email address and tap Continue
  2. Find the email with a verification code in your inbox
  3. Enter your verification code
  4. Toggle the radio button on the workspace you’d like to log in to/accept pending invitations
  5. Tap Log in to complete the action

Log in with Google

  1. Tap on Continue with Google
  2. You’ll be redirected to your email account
  3. Toggle the radio button next to the Workspace you want to log in to
  4. Tap Log in to complete the action

Log in with Workspace URL

  1. Tap on Log in with Workspace URL
  2. Enter the workspace URL
  3. Tap Continue
  4. Tap on Continue with Google/Continue with [custom SSO name] or Log in with password
    if you choose to Log in with password:
  5. Enter your email address
  6. Enter your password
  7. Tap Log in to complete the action

Guests are a feature available on paid plans only. There are two types of guest users in Pumble:

  • Single channel guests
  • Multi-channel guests

Multi-channel guests are charged as regular users and hey can be added to an unlimited number of private or public channels, but only to the channels you specify.

Single-channel guests can only be a member of one private or public channel, and you can invite up to 5 single-channel guests free of charge, for each paid seat on your Workspace. This means that for each purchased seat on a workspace, you get 5 single-channel guests for free.

It’s important to note that within a single workspace, you cannot have a mix of subscription plans. The plan you purchase applies to the entire workspace, meaning that all users within that workspace share the same subscription plan.

Storage in Pumble takes into count all PDFs, documents, images, screenshots, and audio and video files (including audio and video messages) uploaded to a channel or direct message. Text messages and links shared in messages do not take storage space.

The amount of space available for a workspace varies by plan, and you can track available storage space by checking the storage indicator when you click on the arrow next to your Workspace icon. On Free plan, there is 10GB storage for the whole workspace. On paid plans storage is also shared across the workspace, but grows with the number of purchased seats. For example, if you have 10 seats purchased on PRO plan, your combined workspace memory will be 100GB.

All users (including Guests) can upload files. To free up storage, any user can delete the files they have uploaded to Pumble.

It is not necessary for workspace users to have the same email domain.

Yes, they can. Users added to a channel can see the whole channel history.

Sections are visible only to the user that made the sections. What could possibly solve your issue is to agree with your team to create the same sections for yourselves.

No, at the moment it is not possible to see who viewed a message on Pumble.

To reset your password, you will need your email address that you used to create your account in order to sign into Pumble, and access to the inbox to receive the password reset link. Follow these steps to reset your password:

  1. Open Pumble login page
  2. Click on Log in with Workspace URL
  3. Enter the workspace URL
  4. Click on Continue
  5. Click on Log in with password
  6. Click on Forgot password?
  7. Enter your email
  8. Click Send
  9. Check your inbox for password reset email
  10. Click on Create a new password button in the email to proceed

If you’re a workspace owner or admin, you can change your email address by following these steps:

  1. Navigate to the workspace name at the top left corner
  2. Hover over Workspace settings
  3. Select Manage members from the dropdown
  4. Click on the three dots next to your name
  5. Choose Edit profile
  6. Type your new email address
  7. Click Save to complete the action

If you’re not an admin or the workspace owner, please contact your admin and ask them to change your email address.

To access your invoices, click on the downward arrow in the top left corner next to your WS name, hover over Workspace settings and select Billing, and then open Invoices tab. To download an invoice, click on Download invoice next to the billing statement you want to check, and the invoice will be downloaded in PDF format.

At present, Pumble supports desktop and mobile notifications. While email notifications are available, they are specifically designed to update you on the latest features, product updates, improvements, and bug fixes.

Check your spam or junk folder. Occasionally, legitimate emails may end up in these folders.To make sure you receive our emails timely, it may be necessary for you to authorize specific IP addresses and domains associated with our services. If you are using an enterprise email system, it is recommended to reach out to your system administrator or IT department. They can assist you in whitelisting our domains and IP addresses at the system level, ensuring consistent email delivery. These steps should resolve the issue you might be facing.

If you are not receiving notifications on your laptop, check if notifications are allowed in the system settings of your device. On mobile app, check if notifications coming from Pumble are allowed in permissions. Also, it is possible that you are not receiving your notifications due to your notification schedule.

Check the schedule following these steps: Click on your profile photo and select Preferences. If your notification preferences are set the way you want them to be, try restarting the app. These steps should help resolve any notification issues you might be facing.

To unsubscribe from email notifications, click on your profile icon and select Preferences from the dropdown. Open Email tab, and uncheck the checkbox that says “Receive emails about product updates, or newest features, improvements and bug fixes”.

If you’re receiving emails and didn’t register for Pumble, it’s possible that your Clockify app is integrated with Pumble. This integration occurs when an admin connects your Clockify Workspace with Pumble, migrating all active Clockify users to Pumble, including their name, email, and photo.

If you wish to stop receiving emails, open Pumble app and log in with the same credentials that you use on Clockify. Then click on your profile picture and select Preferences from the dropdown. Click on the Email tab, and uncheck the checkbox. You may still receive some important announcements. To completely unsubscribe from Pumble, ask your admin to deactivate your Pumble account.

By default all regular members are added to the general channel when they join Pumble. In order to restrict a user from accessing the general channel, you can change their role to a guest (single-channel or multi-channel) and not include the general channel when choosing the channel(s) they can access. Also, when inviting a new user, you can invite them as a guest and choose not to add them to the general channel.

At the moment, it is not possible to turn off messaging between all users in a Workspace. It is possible to make a sort of restriction, if you add users as guests. Guests can only initiate direct messages with users that belong to the same channel(s) as they do. However, be aware that all regular members in the workspace can initiate direct messages with guests, and that way guests can still communicate with other workspace users.

Pumble desktop app will automatically start when you turn on your computer as a default setting, but you can turn that setting off. To disable auto-start follow these steps:

  • Windows: Access the Startup Apps and toggle the switch next to Pumble app to disable auto-start.
  • MacOS: Access Login items in General section of System settings, select Pumble app and click on to disable auto-start.
  • Linux: Access Startup Applications and remove Pumble app to disable auto-start

Yes, Zapier integration allows you to connect Pumble with thousands of other applications, enabling you to automate repetitive tasks and streamline communication within your team. Check out this article to learn more about Zapier integration.

To remove someone from your team/workspace, you need to deactivate their account:

  1. Navigate to the workspace name at the top left corner
  2. Hover over Workspace settings
  3. Select Manage members from the dropdown
  4. Click on the three dots next to the user’s name
  5. Click on Deactivate Account
  6. Click Confirm in the pop-up dialog to complete the process

Please note that deactivated accounts remain visible in the People & User Groups section of the app and in the Manage members section in Workspace settings.

Self-deactivation is not supported on Pumble. If your user role is a member, contact the workspace owner or admin to deactivate your account. Admins should contact the workspace owner for deactivation. In cases where the workspace owner wants to deactivate their own account, it’s necessary to assign another user as an owner, and then contact that user to deactivate the account for them.

Yes, Pumble does have an affiliate program.

If you are interested in partnering with Pumble to promote our services and earn commissions, you can join our affiliate program through The program offers an opportunity to monetize your audience by sharing Pumble’s team communication and collaboration tools.

For more information and to sign up for Pumble affiliate program, visit this page.