Deactivate, Reactivate, or Delete a Member’s Account

Deactivating a member’s account #

If some of your team members leave your Pumble workspace, you will be able to deactivate their account.

To deactivate member’s account:

1. Click on the three dots next to your Workspace name
2. Hover over Workspace settings
3. Select Manage members from the dropdown
4. Click on the three dots next to the user’s name
   
5. Click on Deactivate Account
6. Click Confirm in the pop-up dialog to complete the process

The member is now removed from the workspace.

Users can also be deactivated directly within the CAKE.com organization. Once deactivated, users can only be deleted from there. For detailed instructions, check out this article.

Reactivating a member’s account #

If you need to restore a deactivated member, follow these steps:

1. Click on the three dots next to your Workspace name
2. Hover over Workspace settings
3. Select Manage members from the dropdown
4. Click on the three dots next to a deactivated user’s name
   
5. Click on Activate Account
6. Click Confirm in the pop-up dialog to complete the process

Deleting a user’s account #

If you want to delete a user from your Pumble workspace, you will have to do it from your CAKE.com account.

To delete a user’s account:

1. Log in to your CAKE.com account
2. Navigate to the Members page
3. Click on a member
4. Click on the three dots
5. Select the Delete user option
6. Confirm the deletion

After deletion:

• User receives confirmation email
• User’s personal data is permanently removed
• User’s workspace data remains available
• User’s name is replaced with an alias ‘deleteduser’
• User is removed from all pages containing their data

The deleted user loses access to the organization and their deleted profile. If re-invited, they are treated as new users.