When you joined the workforce years ago, did you dream of waking up to a screaming alarm, hurriedly getting ready, and opening your laptop only to see a blitz of unread messages from your employees?
Your IM (instant messaging) app has hijacked your day, and it’s not even 9 a.m. yet.
These are the symptoms of using the wrong tool for business communication. But, we don’t have to resign ourselves to this unproductive cycle.
We’ll explore the most common problems IM apps cause for business communication and how you can overcome them when you switch to a more suitable platform.
Let’s dive in!
Table of Contents
You’re probably overwhelmed with IMs
IM apps are fun when you use them to keep in touch with family and friends, but at work, you’ll quickly suffocate.
No matter how long you sift through chat logs, you can’t seem to find the information you need. Did your coworker send you the documents via DM or in the group chat? Or, has a client mentioned they’d email you some documents, and you’re anxiously awaiting the files?
Stress takes over, and you realize you’ve forgotten to get back to another colleague. That’s the IM app effect in the workplace.
Not to mention, instant messaging doesn’t provide adequate support to teams working across different time zones. How can you keep up with the flow of information when important details are shared before your alarm rings? The answer — an app like Pumble, suitable for asynchronous business communication.
Using Pumble, you can create designated channels for each project and share files with colleagues for seamless execution. You could also invite clients to join via guest access and get their input.
Of course, sometimes it’s best to share information face to face and hear someone’s voice — and Pumble has your back there, too. When you want to hop from a direct message to a voice call, a tap of a button starts a live conversation.
And, when you don’t want to book a conference room for a meeting, launch a video conference from your Pumble workspace!
You never know who else is reading your IMs
Many IM apps are completely free, but at what cost?
This type of software is usually developed without taking into consideration business communication that often includes confidential information. For this reason, using IM software for internal and client communication comes with significant security risks.
In 2023, a WhatsApp probe found that 11 Wall Street companies had record-keeping failures because employees used WhatsApp on both personal and work-issued devices. The scandal led to nearly $2 billion in penalties and uncovered how difficult it is to regulate employee communication once instant messaging apps enter the mix.
Not all team communication apps follow the same procedures, either. For example, Slack recently announced it had been training its AI model using customer data, including files and messages. Understandably, many users became disgruntled, voicing their concerns.
Fortunately, Pumble users never have to share those concerns.
It boasts ISO 27001 and SOC 2 certifications for its top-notch security precautions. Thus, businesses can store and manage data to prevent leaks, misuse, and loss. All that without a loophole that allows someone from outside your organization to take a peek at your files and messages.
You won’t be able to organize your conversations
A quick message is great for checking in on a coworker or asking for a progress update. But, is it the best option for in-depth conversations? Definitely not.
It’s hard to keep the conversation on track in IM apps. Even if the conversation stays on-topic, you have to respond immediately before someone shifts the discussion in a different direction. This chaos might push you into using email to restore a semblance of order. However, this will likely backfire and keep your business communication slow and fragmented.
All of this is in stark contrast to Pumble, which gives you plenty of options to retrieve information and preserve context.
Pumble transforms the messiness of work conversations into order with threads. When you don’t want to interrupt an ongoing discussion within a channel, you don’t have to fragment communication even further by relying on DMs. With threaded messages, every conversation stays organized by topic, giving everyone the full context, regardless of when they log on.
Moreover, thanks to the Pumble search function, your team can:
- Communicate transparently: Find what you need without excessive messaging.
- Become more resourceful: Refer back to async threads when you need ideas and previously sent files.
- Have fewer meetings: Prioritize what matters should become meeting discussions and what you can resolve via messages and threads.
Whether you’re looking for a message sent 1 day or 2 years ago, you’ll find it in a few seconds.
Free team communication software
Try Pumble, a secure, reliable, and easy-to-use communication tool.
Pumble — Because workplace communication should be simple
You and your team deserve the simplicity of straightforward communication and streamlined teamwork. A communication tool should help you tackle work more efficiently, not get in the way of your progress at every turn.
Instant messaging has made team communication a headache. Now, you can relieve the pressure and experience the joys of great teamwork. Join over 190,000 teams today and try Pumble for productivity on your terms! You can also try the CAKE.com productivity suite to give your team all the tools they need! In addition to Pumble, you’ll gain access to Plaky, an intuitive project management app, and Clockify, a dependable time tracker.
