Webex vs Zoom: Choose your fighter!

Milica Vucicevic

Last updated on: November 22, 2022

Do you work from home? Or are you someone who likes to go to the office? 

Whatever the case may be, you’re certainly not new to video conferencing and different team chat apps.

So, how do you decide which one to use?

In this blog post, we will compare two video conferencing apps – Webex and Zoom.

First, we’ll do an overview of the main features of both Webex and Zoom.

After that, we will compare them in these categories:

  • Pricing,
  • User interface,
  • Max participant capacity,
  • Notifications,
  • Search,
  • Meeting length,
  • Communication,
  • Cloud storage,
  • Integrations,
  • Support, and
  • Security.

By the end, you will have a better understanding of the differences and advantages of both apps.

Let’s start!

Webex vs Zoom - cover

Webex vs Zoom overview

Both Webex and Zoom are popular platforms for video conferencing and team communication.

Webex has been in the game since 1995, so you can rest assured that it’s a reliable option for your team.

You can hold meetings and conduct video conferences, as well as chat with members of your team.

Webex homepage
Webex homepage

Zoom was founded in 2011 and it has become a synonym for video calls in the last few years. 

Most of us have used Zoom, whether it be for business meetings, personal get-togethers, or classes. 

Zoom homepage
Zoom homepage

Zoom’s ease of use is what sets it apart from other video conferencing platforms. 

And with over 300 million daily users, it’s dominating the field of video conferencing. 

Here’s an overview of the main features of Webex and Zoom:

FeaturesWebexZoom
Pricing– Free plan 
– Business ($22.50)
– Enterprise 
– Free
– Pro ($14.99)
– Business ($19.99)
– Enterprise
User interfaceComplicatedSimple, easy to use
Max participant capacity10001000
NotificationsAdvanced notification systemAdvanced notification system
SearchAdvanced search optionsStandard search options
Meeting lengthUp to 24 hoursUp to 30 hours
Communication– Phone
– SMS
– Team chat
– Video conferencing
– Phone
– SMS
– Team chat
– Video conferencing
Cloud storage10GBunlimited5GBunlimited
IntegrationsOver 200Over 2000
Support Advanced supportStandard support 
SecurityAdvanced securityAdvanced security

Now, let’s compare Webex and Zoom in more detail.

Webex vs Zoom pricing 0:1

First off, let’s compare these apps’ pricing plans.

Webex offers three different pricing plans.

The Free plan includes:

  • 40-minute video meetings,
  • 100-participant capacity, 
  • Unlimited calls to other Webex users, and 
  • Unlimited chat. 

The Business plan supports:

  • 200 meeting participants, 
  • 24-hour meetings, 
  • Unlimited calling in the US and Canada, and 
  • Most phone system features. 

The Business plan starts from $22.50 a month and goes up to $25.

The Enterprise plan supports:

  • 1000-participant meetings,
  • Call queues, 
  • Call recording, and 
  • Call barging.

The Enterprise plan price is based on the requirements and needs of your business. 

Webex pricing
Webex pricing

In Webex, you can also choose plans based on the way you will be using the app. 

So, for example, if you only plan on using Webex for events, you can purchase a plan specifically designed for holding online events. 

There are five types of plans.

The Suite plan is the most used one, with all of the general features you need.

The three different pricing options for the Suite plan are the ones described above.

There are also specific plans for:

  • Meetings,
  • Calling, 
  • Events, and
  • Webinars. 

These specific plans have their own pricing.

When it comes to Zoom, their pricing plans are similar.

Zoom offers four plans, including a free version. 

The free Basic plan includes:

  •  Team chat, 
  • 100-participant meetings, 
  • Whiteboards, and 
  • Breakout rooms.

However, your group meetings are restricted to only 40 minutes.

The Pro plan expands the video time limit to 30 hours. 

It also includes live captions, and it will cost you $14.99 a month.

The Business plan expands video meetings to 300 participants, for a monthly fee of $19.99.

Zoom pricing
Zoom pricing

The Enterprise plan expands meeting capacity up to 1000 users and offers access to Zoom phone. 

The price for this plan is tailored to your business.

Both Webex and Zoom have various plans for different needs, but more affordable prices are scoring this point for Zoom.

Pricing plansWebexZoom
Free planYesYes
Free trialYesYes
Cheapest paid plan$22.50$14.99
Overall impression⭐⭐⭐⭐⭐⭐⭐⭐⭐

Webex vs Zoom user interface 0:1

Next up, we will compare the user interface of Webex and Zoom.

When it comes to business software, ease of use is an important factor you should seriously consider. 

Zoom is known for being very user-friendly. 

The simple and clean design of the app will help you navigate your way to a meeting in seconds.

Zoom interface
Zoom interface

You can also customize your experience in meetings by:

  • Changing backgrounds,
  • Applying filters, and
  • Adjusting lighting.

On the other hand, Webex may pose a challenge to people who are less tech-savvy.

Webex interface
Webex interface

For example, it takes far longer to simply join a meeting in Webex. 

The registration process is also longer, and their password system can be confusing.

Webex does offer options for background customization, but it lacks advanced features such as filters. 

All things considered, this round goes to Zoom.

InterfaceWebex Zoom
LayoutComplicatedSimple, easy
CustomizationStandardAdvanced
Overall impression⭐⭐⭐⭐⭐⭐⭐⭐

Webex vs Zoom max participant capacity 0:1

When it comes to maximum participant capacity, Webex and Zoom are similar.

In the free plan, Webex allows for 100 participants.

For the Business plan, the maximum number of participants is 200.

And in the Enterprise plan, you can have up to 1000 participants in a call.

Zoom also supports up to 100 participants in their free plan.

The Pro plan doesn’t offer an upgrade in the maximum participant category.

In the Business plan, 300 participants is the limit, and in the Enterprise plan, 1000 participants are allowed in a meeting.

This round goes to Zoom, since their Business plan offers a bigger capacity. 

Max participant capacityWebexZoom
Max participants in the free plan100100
Max participants in paid plansUp to 1000Up to 1000
Overall impression⭐⭐⭐⭐⭐⭐⭐

Webex vs Zoom notifications 1:1

With a huge number of notifications coming our way every day, it’s not so easy to avoid information overload.

That’s why it’s essential to have the ability to customize your notifications. 

Webex allows you to customize your notifications in two ways:

  • Globally — so the settings apply to all of your spaces, or 
  • Individually — so the settings apply just to certain spaces.

You can enable notifications for mentions only or get notified about every message.

Webex notifications
Webex notifications

You can also select certain spaces to not be notified about or, conversely, enable only notifications from certain spaces. 

Turning off notifications completely when you do not want to be disturbed is also an option.

In Zoom, you also have plenty of options for notification customization.

Zoom notifications
Zoom notifications

You can turn on notifications only for mentions and private messages or turn off notifications altogether. 

Setting up exceptions is also possible — so, you can mute everything but the channels and messages that are important to you.

You can opt for the Do Not Disturb mode, if you need peace and quiet. This mode also supports scheduling.

You can also set up alerts in Zoom, but only in the paid plans.

This round is a tie, since both Webex and Zoom have plenty of options for customizing your notifications.

NotificationsWebexZoom
Notification configurationAdvancedAdvanced
DND modeYesYes
Mute messagesYesYes
Overall impression⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Webex vs Zoom search 1:0

The ability to search through your messages quickly is a big bonus in team messaging apps.

You shouldn’t be wasting your time searching for specific messages — it should be easy and fast.

Webex is a champ in this category. It offers plenty of options for a successful search.

You can search for:

  • People,
  • Messages,
  • Files, and
  • Devices. 

You can refine your search by entering the name of the space you want to search or person whose message you want to find.

Webex search
Webex search

Webex also allows you to make a call directly from the search results. 

Zoom offers standard search options.

You can search for:

  • Contacts,
  • Files, and
  • Messages.

Narrowing down your search is possible by entering a time period or specific user who sent the message.

Searching for needed information is easier in Webex, and for that, Webex gets a point.

SearchWebexZoom
Message searchYesYes
File and people searchYesYes
FiltersAdvancedStandard
Overall impression⭐⭐⭐⭐⭐⭐⭐⭐⭐

Webex vs Zoom meeting length 0:1

Meeting length is not a strong suit for either of these two apps.

Unfortunately, both Webex and Zoom limit your meeting time to only 40 minutes in their free plans.

For paid plans, Webex limits meetings to 24 hours and Zoom to 30 hours.

Although similar, Zoom wins this round because of a slightly broader time limit. 

Meeting lengthWebexZoom
Length in free plans40 minutes40 minutes
Length in paid plans24 hours30 hours
Overall impression⭐⭐⭐⭐⭐

Webex vs Zoom communication 0:1

Now, let’s look at the communication features these two apps offer.

Webex and Zoom both support communication through:

  • Phone,
  • SMS,
  • Team chat, and
  • Video conferencing.

Webex vs Zoom phone communication

Webex’s cloud-based VoIP phone system includes a virtual phone number for each user.

You can create and share a contact list among the whole company.

The free plan allows users to make unlimited calls to other Webex users.

Webex phone
Webex phone

Zoom Phone offers pay-by-the-minute or unlimited calling within the US and Canada. 

Also, you can get access to international calling to over 45 countries.

Zoom phone
Zoom phone

Webex Phone and Zoom phone have some features in common:

  • Visual voicemail,
  • Call recording,
  • Call forwarding,
  • Call parking, and
  • Transfer from a call to a video meeting. 

Webex vs Zoom messaging

Next, we have messaging.

In Webex, you have the Messaging tab, where you can navigate between 1:1 conversations and collaborative chats called Spaces. 

Webex messaging 
Webex messaging 

You can choose your favorite contacts and recent spaces for easy access.

In Zoom’s Team Chat tab, users can create 1:1 and group conversations, called Channels. 

In both apps, you can:

  • Share files,
  • Send GIFs,
  • Format messages,
  • React with emojis, and
  • Edit or delete messages.

Webex vs Zoom video conferencing

The main focus of Webex and Zoom is certainly video conferencing.

Webex HD-video meetings include:

  • Recording, 
  • Live streaming,
  • Live captions, and 
  • Waiting rooms.
Webex video conferencing
Webex video conferencing

However, Webex is known to be somewhat complicated for a newbie, as you have to go through multiple steps just to join a meeting.

In Zoom, meetings are easy to join from any device, including telephone dial-in, requiring no download.

Some of Zoom’s features include:

  • Live transcription and captions,
  • Live streaming,
  • Lighting customization,
  • Filters, and
  • Background noise suppression.
Screen sharing in Zoom
Screen sharing in Zoom

Both Webex and Zoom support:

  • Sharing screens,
  • Raising a hand,
  • Creating live polls, and
  • Chatting.

Needless to say, both apps excel in the communication category. 

However, just for ease of access, Zoom wins this round.

CommunicationWebexZoom
MentionsYesYes
Messages and filesYesYes
Breakout roomsYes (only in Webex Meetings and Webinars)Yes
Channels and threadsYesYes
Message formattingYesYes
Overall impression⭐⭐⭐⭐⭐⭐⭐⭐⭐

Webex vs Zoom cloud storage 1:0

When it comes to storage, both Webex and Zoom have room for improvement.

In their free plans, you don’t have access to cloud storage — you only have local storage.

With the Business plan in Webex, you get 10GB of cloud storage. 

Zoom’s Pro and Business plans give you 5GB of cloud storage.

In the Enterprise plans of both apps, you have access to unlimited cloud storage.

Webex wins this round by a hair, because it offers a little bit more storage.

Cloud storageWebexZoom
Free cloud storageNoNo
Cloud storage in paid plans10GB–unlimited5GB–unlimited
Overall impression⭐⭐⭐⭐⭐⭐⭐

Webex vs Zoom integrations 0:1

Integrating other apps into your main platform for communication creates a simple and straightforward workspace, where everything is only a click away.

Webex supports integrations with hundreds of apps, such as:

  • Twitter,
  • GitHub, and
  • Salesforce.

Zoom allows you to integrate over 2000 apps. 

Some of them include:

  • Slack,
  • Google workspace, and
  • Microsoft Teams.
Zoom integrations
Zoom integrations

Zoom wins this round, thanks to a larger number of supported integrations.

IntegrationsWebexZoom
Number of integrations200+2000+
Overall impression⭐⭐⭐⭐⭐⭐⭐⭐⭐

Webex vs Zoom support 1:0

If you find yourself needing help, customer support can either be a life-saver or just annoy you even further. 

That’s why it is important to always have access to good customer support.

Webex offers all of its users their online Help Center. 

With the paid plans, you get access to customer support agents. You can contact them through chat or the phone.

In the Enterprise plan, you have the addition of a dedicated customer service agent, who will be assisting you with all of your problems and questions.

Zoom also offers an online Help Center, available for all users.

Zoom Community center
Zoom Community center

If you go Pro, you will have access to a live chat for support. 

As for the Business and Enterprise plans, you get full phone support. 

Zoom also offers a Learning Center, where you can enroll in courses or live-training sessions.

Having a dedicated customer support agent is a big plus, so Webex wins this round.

SupportWebexZoom
Customer supportYesYes
Knowledge baseYesYes
Help CenterYesYes
Overall impression⭐⭐⭐⭐⭐⭐⭐⭐⭐

Webex vs Zoom security 1:0

Security is important — especially when it comes to business meetings and video conferencing sessions with your team.

Both Webex and Zoom offer features that are highly secure and reliable.

Both apps use features such as encryption and user authentication to optimize security. 

There are also password requirements for meetings.

What’s more, both offer security control when it comes to desktop sharing.  

Both encrypt meetings, transmission, and storage. 

Furthermore, Zoom’s Telehealth platform also includes HIPAA compliant security for patient-to-doctor communications.

Zoom also offers a waiting room and watermarks, while Webex features OTP (one-time password) for secured login.

Webex also features:

  • Locked personal room meetings,
  • Encrypted cloud recordings, and
  • Password-enforced meeting connections.

As you can see, a plethora of security features in both apps means your conversations and conferences will be completely secure.

However, Webex has held a strong reputation for its outstanding security for decades, and it still remains strong, so this point goes to Webex. 

SecurityWebexZoom
Two-factor authenticationYesYes
Advanced securityYesYes
Data encryptionYesYes
Overall impression⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Webex vs Zoom verdict 5:7

The final results are in — Zoom is the winner.

FeaturesWebexZoom
Pricing01
User interface01
Max participant capacity01
Notifications11
Search10
Meeting length01
Communication01
Cloud storage10
Integrations01
Support10
Security10
Total score57

Although Webex and Zoom offer many similar features, Zoom won in the end.

Both Webex and Zoom are feature-rich, reliable video conferencing platforms.

It is Zoom’s simplicity that makes it a favorite, whether you’re a beginner or a more experienced user. 

Since Webex has a better reputation for security, it is often a favorite for tech-savvy users and organizations where system security is essential.

Ultimately, you should consider what needs are important to you and your team.

Looking for a Webex or Zoom alternative? Try Pumble!

If you’re still not convinced that Webex or Zoom are right for you, maybe you need something different.

Try Pumble, a free business messaging app.

Pumble
Pumble

Pumble offers many great features, such as:

  • Free 1-on-1 video calls,
  • Guest access,
  • A simple and user-friendly interface,
  • Unlimited users and chat history,
  • Customizable notifications, and
  • 10GB of free storage space per workspace.

So, if you’re in need of a reliable and safe team chat app, sign up for a free Pumble account right now and check it out yourself!

✉️ What about you? Have you tried Webex or Zoom? What are your favorite features? Share your experience and tips at blogfeedback@pumble.com and we may include your answers in this or future posts. And, if you liked this blog post and found it useful, share it with someone you think would also benefit from it.

Author: MilicaVucicevic

Milica Vucicevic is a communication author and researcher at Pumble, focused on team communication in remote work environments. As a remote worker herself, she relies on her experience when writing, as well as implements her findings in her own professional life. When she’s not writing blog posts, you can find her enjoying the great outdoors, replenishing her energy for her next quest for knowledge.

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