Guide to User Seats at Pumble
This user guide provides a clear understanding of how user seats function at Pumble on paid subscription. We have explained all you need to know about seats, how to add and remove them, and effectively manage your users.
User seats #
A user seat represents an active user within your workspace.
Active user is every user in the workspace regardless of their role and the features they use.
When subscribing to a paid plan for the first time, you must purchase a seat for each active user. For more information on how to upgrade your plan check out this article. Additionally, you have the option to buy additional user seats if you plan to invite more users in the future.
Adding and removing user seats #
Only the workspace owner and admins have permission to add and remove seats.
To add seats:
- Navigate to your workspace settings and open the Billing page
- Click Add
The progress bar indicates the number of available user seats on your workspace.
- When the pop-up window appears specify the number of user seats to add
- Click Next
If you have stated Switzerland as your country in the invoice info after step 2, you will see a new modal with VAT and subtotal specified. Click Next to proceed. - Agree to the Terms displayed
- Click Pay
You have successfully added new seats!
To remove seats:
- Navigate to your workspace settings and open the Billing page
- Click Remove
- When the pop-up window appears specify the number of user seats to remove
- Click Save to remove seats.
You have successfully removed seats!
Available vs. used seats #
Any active user occupies one user seat. When inviting new users, the Invite users screen will display the number of available seats.
If no seats are available, the invited user still receives an invitation to join your workspace, but you need to purchase an additional seat for the invitee to be able to join.
You can do this immediately from the Invite People screen, by clicking at Buy or Buy more seats, or through the Billing page in your workspace settings. The invitee does not take up a seat until they accept the invitation.
You will be charged each billing cycle for the total number of user seats you have.
Empty seats in your workspace will still be charged, regardless of whether the seats are populated or not. There are no refunds available. In order to avoid being charged for empty seats at the next billing cycle, you need to manually remove the seats as instructed earlier in this article.
Single channel guests #
Single channel guests are free. Each paid seat (for a multi-channel guest or for a regular member) in your workspace allows you to invite up to five single channel guests at no additional cost. Purchasing 10 user seats allows you to invite up to 50 single channel guests. Multi-channel guests are charged the same way as regular members.
When inviting new users, the Invite users screen will display the remaining number of Single channel guests that can be added to your workspace.
