Connect Zendesk and Pumble

Create one place for tickets, teamwork, and fast decisions.

Create tickets from Pumble

Stop toggling between your helpdesk and team chat. Create Zendesk tickets directly from Pumble using slash commands, and move your Zendesk tickets right where your conversations already happen.

Collaborate & resolve in Pumble

Discuss tickets in threads, loop in relevant teams, and resolve issues together without switching tools.

Achieve faster response times

Immediate visibility means immediate action. Stay informed with real-time Pumble notifications on new and updated tickets.

How to connect Zendesk and Pumble

STEP 1

Create Pumble & Zendesk accounts

To connect Pumble and Zendesk, you first need to create both accounts.

STEP 2

Install Zendesk from the Apps section

Go to the Apps section in the Pumble sidebar and choose Zendesk from the list to install the app.

STEP 3

Authorize the Zendesk app

Next step is to authorize the Zendesk app to access your Pumble workspace.

STEP 4

Connect Zendesk

Enter your Zendesk subdomain and connect your organization. Route the right tickets to the right teams. Map Zendesk organizations to specific Pumble channels.

STEP 5

Get notified & resolve tickets

Pumble notifications will alert team members on new customer support tickets. The team collaborates to solve a customer issue in a Pumble thread, and the agent updates the ticket using a slash command.