Pumble for Customer Support teams
Provide your team with the right collaboration tool and ensure high-quality customer service - all from the same communication app.
See all Pumble features.
Collaborate on Pumble for FREE
Provide your team with the right collaboration tool and ensure high-quality customer service - all from the same communication app.
See all Pumble features.
Collaborate on Pumble for FREE
With Pumble you can easily collaborate with your company's domain experts and share customer feedback directly with those who need it.
Start by creating channels, user groups* and dividing your sidebar into sections to keep your workspace organized.
Structure channels any way you need them - create a separate channel for each issue type to categorize feedback and assign support teams.
* User group feature is available in the PRO & SERVER plan.No more waiting for email replies related to your support tickets. Find the coworker you need and get quicker responses via Pumble.
Simply mention a specific person or all online members with @here option to instantly notify your teammates whenever you need them.
Set status and let your teammates know whether you are available at the moment. Control your notification schedule or set a Do Not Disturb mode if you are in an important meeting with a client.
Pumble chat app makes it easy to collaborate with your product team and receive updates about roadmap and feature changes, as soon as they occur.
With unlimited message history, you can refer to any old conversation to find a solution to a similar problem. Simply use the search button to find the messages you need.
You can keep your files in one place, too. Once shared, all files are available by searching the File Browser within your workspace.
Set default channels such as #general or #random for all major announcements or uncategorized questions, or create a separate workspace for each client.
Make your clients feel valued by bringing them on to your workspace as guest users* - include them in crucial discussions or keep them updated on the resolving issues.
Pumble communication app equips teams with the tools required to troubleshoot and resolve problems in real-time. Take a voice or video call with your clients to discuss urgent matters.
* Guest access is available in the PRO & SERVER plan.
Quick communication - both internal and external
Easily communicate with your team and clients. Set up channels, invite your team and grant guest access to clients.
Save and pin important messages
Save valuable information quickly accessible in your sidebar - whether it is an information from client, or important link from a colleague.
Real-time collaboration
While on a voice or a video call, share your screen to assure maximum comprehension and efficient collaboration.
Search, sort and filter
Filter your search to quickly find a piece of information, or a thread in which your team discussed specific use cases.
Set up profiles & grant permissions
Add a job position and a contact for each team member or a guest user that can be referenced by anyone included in the workspace.
Synced across devices
Pumble is syned across devices. You can use it on the web, on mobile app or a desktop app. Sign up now.
What others say about Pumble
“It's convinient and easy to use”
“It's convinient and easy to use. Our team enjoyed different features of this app. Pros: Channel Browser, because we can create different channel for different projects. We won't be confuse which project are we talking about cause we can assigned separate channels for it.”
“Great support”
“Things I liked the most is actually communication with support team. Whenever I found some room for improvements, I communicated with support team and they mostly had in plan to improve such suggestions or they actually put it as a request and planned it for development. They also informed me they have an update with my request implemented and asked me to give a feedback. Engaging users is very important for product development.”
“We can keep convos about clients on separate threads”
“Has been such an ease. Favorite features: Do not disturb mode, editing messages, tagging people, emoji reactions.
I love that we can keep convos about clients on separate threads to keep organized!”
Unlimited users • Unlimited chat history • Free forever
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