COMMUNICATION
COLLABORATION
WATCH DEMO
COMMUNICATION
COLLABORATION
WATCH DEMO
– Maryam Nazir
For distributed teams, strong internal communication is key to keeping projects on track and clients satisfied.
TELOS, a call center and consulting company with more than 15 years of experience, started to experience difficulty managing communication without the right tools — until they turned to Pumble.
TELOS provides a wide range of services including telecommunication support, software development, consultancy, and customer support.
With teams handling everything from tech support and billing queries to web and mobile development, efficient collaboration is critical.
Their work demands quick responses, structured collaboration, and seamless file sharing. That’s exactly what Pumble helped them achieve, as Maryam Nazir, the Finance Director of TELOS, shared with us.
One of the biggest challenges TELOS faced was the potential for communication breakdowns when they implemented remote and hybrid work models.
It was difficult to keep team members connected without a centralized place for communication. With the growing number of team members, it also became harder to keep everyone up to date with important announcements and news.
Furthermore, sharing files was hectic — team members would often need certain files, and sending them out every time was a hassle.
Also, before Pumble, much of the daily communication in the TELOS team happened over personal cell phones, which quickly proved impractical:
“Pumble makes interaction among employees easier and eliminates the need to use cell phones.”
By relying on phones and scattered tools, TELOS risked losing track of conversations and wasting valuable time. They needed a reliable solution that could centralize their communication, reduce delays, and help their team work more efficiently.
Central hub for your team — PumbleBefore switching to Pumble, TELOS experimented with other tools first, but none of them felt like the right fit.
Finally, they discovered Pumble. It offered the professional look, intuitive interface and affordability they were looking for.
Maryam describes Pumble as the best solution:
“The more notable tools we tried are Skype, Zoom, and Discord. Finally, we found Pumble to be the best solution for us. We found the interface very friendly and professional.”
Additionally, Pumble offered a generous free plan and very competitive paid plans.
For TELOS, the price to feature ratio was impressive:
“The free plan is amazing, and, when we finally moved to the paid plan, the additional features were outstanding as compared to the price range that Slack offered.”
Switching to Pumble gave TELOS a central hub where all their internal communication could be held.
Instead of juggling phones, email, and in-person meetings, everything moved to one platform.
Here are the key Pumble features that made the biggest difference for TELOS.
As a company that handles many different tasks and clients, TELOS needs quick and reliable ways to share updates and solve issues. Before Pumble, their communication was scattered across tools and devices, which slowed down critical communication.
With Pumble, conversations can now happen in real-time, whether over instant messaging, audio or video calls.
This is especially helpful for questions that need quick answers:
“Some discussions don’t require an employee to walk all the way to the manager and discuss business matters in person. When employees receive messages in real-time, it’s easier to get a prompt response.”
This immediacy keeps employees up to date and projects moving forward without delays.
Connect instantly in PumbleIn a company like TELOS, knowledge builds up over time — processes, client details, and technical solutions all need to be accessible at all times.
With many communication tools, older messages and files eventually disappear behind paywalls or overly restrictive storage limits.
Pumble solved this problem for TELOS with unlimited message history, available even on the free plan.
For TELOS, unlimited message history was essential in combination with file sharing:
“Unlimited message history and document sharing are important to us because product knowledge files don’t change very often and sharing them every other day would be hectic.”
Thanks to Pumble’s shared knowledge feature, remote and hybrid teams such as TELOS can:
Another one of Pumble’s standout features for TELOS has been channels and threads, which make it easy to organize conversations by team, project, or client.
Before, messages could easily get buried in long email chains or mixed in with unrelated chats. With Pumble, every topic has its dedicated space.
Also, with a growing team, it used to be harder to keep the entire team in the loop. With Pumble’s channels, it’s easier to make company-wide or team-wide announcements:
“We used to communicate face to face in the office. Now, with Pumble and our growing need to hire more people, it’s easier to make announcements company-wide or department-wide.”
For TELOS, communication is more than an internal necessity — it’s the foundation of their business model.
As a company built to connect businesses with their customers, they know that strong customer relationships start with smooth internal collaboration.
When they adopted Pumble, TELOS:
This was all made possible with Pumble’s: