Slack vs Discord: Everything You Need to Know

Looking for a way to keep your team connected and productive, no matter where they are?

It all starts with choosing the right collaboration tool — one that makes communication and teamwork easy

If you’re weighing your options, chances are you’ve come across Slack and Discord. Both are popular platforms, but which one is the better fit for your team?

In this blog post, I’ll dive into a detailed comparison of the two apps to help you make the right choice. 

Let’s get started!

Slack vs Discord: Everything You Need to Know - cover

Table of Contents

Slack vs Discord: Main features comparison

The main differences between Slack and Discord are: 

  • Pricing, 
  • Video and audio quality, and 
  • UI. 

While Discord hosts more free users and features better video and audio quality, Slack’s intuitive design and integrations open up more collaboration opportunities.

Here’s a side-by-side overview of the two apps’ features.

FeaturesSlackDiscord
PricingOne free and 3 paid plans (starting from $8.75 per user per month)One free and 2 paid plans (starting from $2.99 per user per month)
InterfaceSimple and intuitiveA bit more elaborate
Communication optionsCommunication in workspace channels; 
Primary feature: chat
Communication in server channels; 
Primary feature: voice
NotificationsHighly customizable notification preferencesCustomizable notification preferences
Search optionsHighly advanced; you can narrow down your search via modifiers and filters, and search within shared filesAdvanced; you can narrow down your search using several filters
File sharing and storage options– File uploads up to 1 GB
– Free: 90-day file limits
– Paid: starting from 10 GB storage per member
– File uploads up to 10 MB (free)/500 MB (Nitro)
– Unlimited file storage
Integrations2,600+ integrations with a variety of third-party appsSeveral gaming-related native integrations, bots, and webhooks
Support– Free: Standard support
– Paid: Advanced support options
Standard support
SecurityStandard securityStandard security

For a more detailed comparison of Slack vs Discord, keep on reading.

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Want to know how Slack compares to other popular communication apps? We got you covered. Check out our post below:

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Discord’s free version offers more, and the paid plan is cheaper than Slack’s 

As Slack and Discord have free and paid plans, let’s briefly analyze what each of them offers.

While Slack’s Free plan is highly limited and insufficient for most users’ needs, running a server on Discord is practically free and comes with all the core features.

Slack’s Free plan mainly gives you a taste of what it’s like to collaborate in the app (the website itself says that the Free plan is the best way to “try Slack”).

No matter the size of your business, you will eventually have to transition to a paid plan. 

That’s because Slack’s Free plan notoriously limits your message history access to the last 90 days and gives you only 5 GB of storage space in total.

Moreover, the Free plan only allows for 1-on-1 video and audio calls.

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Slack's pricing
Slack’s pricing

On the other hand, the free Discord plan allows unlimited access to your message history and unlimited storage per individual user. A video call can host up to 25 people, whereas there’s no limit to the number of users on a voice call.

Plus, while Slack limits the number of workspaces you can create to one in all but the most expensive plan (Enterprise Grid), you can create up to 100 servers on Discord for free.

Regarding paid plans, Slack offers 3 plans starting at $8.75 per user per month (billed monthly), while Discord offers 2 paid plans for $9.99 and $2.99, respectively — Nitro and Nitro Basic. 

The upgrades you get with either plan are mostly cosmetic — animated emoji and avatars, profile badges, and better-quality videos.

Ultimately, most Slack users are on a paid plan, whereas most Discord users rely on the free version. 

Even though Discord is more affordable, I think that you should consider your teams’ communication needs before you choose between Slack and Discord.

Discord's paid plans
Discord’s paid plans

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Slack’s interface is simpler and more intuitive than Discord’s interface

It’s difficult to compare Slack’s and Discord’s interface, considering they were designed for different audiences — businesses and gamers.

Slack's interface
Slack’s interface

Slack’s interface is quite slick, and I found it quite intuitive. The focus is on ease of use and navigation, with all the channels and DMs being on the left side of the screen.

Discord is a bit more elaborate interface-wise. That makes sense, since Discord lets you access all the servers you’re in with one set of login credentials. On the other hand, in Slack, you need to log into each workspace separately.

Discord's interface
Discord’s interface

Consequently, in Discord, you can easily switch between servers that are vertically lined on the left-hand side of the screen. When you click on a server, you get all the server channels on the left side, just like in Slack, and you can see all the server members and their roles and status on the right side.

Conveniently, you can also see all the active video and voice calls on the server and easily join them.

However, all your DMs fall under a completely different menu, independent of the server. This means your conversations will be a bit all over the place, making it difficult to navigate multiple “workspaces”.

Regarding aesthetics, both apps have their perks.

Slack allows you to switch between light and dark themes, but it also offers a myriad of nuanced theme options. If you’re feeling creative, you can even make a fully customized theme, choosing any colors you like.

Making a custom theme in Slack
Making a custom theme in Slack

Discord offers a light theme and 3 dark theme variations. Additional color themes are exclusive to Nitro users. 

(Rarely seen) Discord’s light theme
(Rarely seen) Discord’s light theme

While both apps’ interfaces come with benefits for their respective communities, Slack’s design is more user-friendly and intuitive. I like it because all channels and direct messages are well-organized.

Slack is better for text communication, while Discord is better for voice and video communication

I compared how text, video, and voice communication work on the two apps, so let’s dig deeper into their similarities and differences.

Text communication

When it comes to text communication, both apps support direct messaging and group conversations.

They offer private and public channels, which you can organize into categories for better structure. 

Slack's threads
Slack’s threads

While Discord imposes a limit of 500 channels per server, in a Slack workspace, you can create an unlimited number of channels

On the other hand, the free version of Slack limits your message history to the most recent 90 days, whereas Discord comes with unlimited message history access.

Both apps allow for mentions and reactions, GIFs and custom emojis, and other fun perks.

Slack and Discord both let you format your messages as well. However, while formatting options are straightforward in Slack, in Discord, they require some maneuvering and hotkeying.

There’s one notable difference that makes Slack slightly better for textual communication: threads.

Discord users repeatedly asked for threads and finally got them in 2021. However, compared to Slack’s branched-off conversations, they are more limited.

Editing a thread in Discord
Editing a thread in Discord

Discord threads automatically archive after 3 days of inactivity in the free version of the app, but even on a boosted server, a thread can’t be active for longer than 3 weeks.

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Moreover, even while using threads, I find Discord’s interface less intuitive and organized than Slack’s.

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Video/voice communication

While Slack may be better suited for text-based communication, Discord stands out when it comes to voice and video.

Slack’s Free plan limits your video and voice calls to 1-on-1s, whereas paid plans allow for up to 50 members on a call.

Discord takes video and voice communication to the next level, which makes sense since these are the most important features of a communication app for gamers.

Creating a channel in Discord
Creating a channel in Discord

Apart from text channels, Discord also has voice channels, where thousands of people can join in on a voice call, and up to 25 can join in via video at the same time — for free! 

I noticed that Discord offers great voice and video quality, and I like that you can video chat and share your screen at the same time.

Paid plans and Server Boosts can up your video and audio quality, which is already better than Slack’s.

Slack has more advanced notification options 

Advanced notification settings are a vital prerequisite for ensuring fewer distractions.

Slack and Discord both let you tailor your notifications to your preferences.

In Slack, virtually everything is customizable, so you can:

  • Create a custom notification schedule
  • Set different preferences for desktop and mobile, 
  • Choose the specific look and sound of your notifications, etc.
Some notification settings in Slack
Some notification settings in Slack

Discord allows you to mute specific servers, channels, or even annoying users who keep spamming the main. Moreover, you can tailor notifications for each channel and set different notification preferences for desktop and mobile. 

You can even have a robot voice read your notifications to you (which is handy when you’re in the middle of a game session, not to mention quite cool).

Discord channel notification settings
Discord channel notification settings

Discord’s notification options are fun and highly customizable, but Slack is a clear winner because you can customize everything

While you can mute channels for a certain amount of time in Discord, you can set notification schedules and even reminder notifications in Slack.

I find this feature useful, as you can set reminder notifications both for yourself and for a channel to make sure you don’t forget to send an important message or file to your team at the right time.

Slack also allows you to set notifications for specific keywords so that you get notified whenever they are mentioned anywhere.

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Free Slack alternative

If you’re considering Slack — try Pumble, for unlimited access to your entire message history.

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Slack has an advanced search option, but Discord’s free version offers unlimited message history

Slack offers a wide range of search options to help you find what you need. 

However, if you’re on a Free plan, you’ll only be able to search within the last 90 days of message history — the rest will be lost forever.

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You can search for: 

  • Messages, 
  • People, 
  • Channels, and 
  • Files. 

Additionally, you can look for specific content within the sent files if you can’t remember the file name.

Search filters in Slack
Search filters in Slack

On top of that, many modifiers allow you to filter and tailor your search. For example, you can exclude results with specific words, search via emoji reactions, or search only within threads.

Search options in Discord
Search options in Discord

Discord’s search function is not bad either, allowing you to narrow down your results via several filters, but it can’t compare to Slack’s elaborate modifiers.

One upside of Discord, though, is the fact that you can search your entire message history, no matter the pricing plan you’re using.

Slack and Discord boast good security, but Slack is more reliable

Both Slack and Discord encrypt your data and support standard security practices, such as SSO and two-factor authentication, but Slack is more reliable.

In essence, Slack was built with businesses in mind — which need tighter data security practices — whereas Discord is community-based. This means you get less control over your servers than Slack admins get over their workspaces.

Slack boasts a page full of security certifications and attestations, including:

  • Workspace Admin Control, 
  • SOC2,
  • SOC3,
  • ISO/IEC,
  • CSA, and
  • APEC.
Slack’s various certifications
Slack’s various certifications

As an individual user, you can get a wide array of privacy and security features in Discord, which you can set for both servers and DMs.

Content & Social settings in Discord
Content & Social settings in Discord

However, if you’re planning on using Discord for business, you will have much less control over your messages, especially DMs. 

As I’ve mentioned, DMs are separate and independent from servers, and you have to trust individual users to stick to the best privacy and safety practices.

Slack’s free version offers limited storage access, but Discord limits your file size

Sending files is an important part of effectively sharing information with your team. In this department, Slack and Discord could both use some improvements.

Slack lets you share files as large as 1 GB, but its Free plan is exceptionally limiting when it comes to file storage. You lose access to files older than 90 days, the same as with messages. 

Sharing a file in Slack
Sharing a file in Slack

Discord, on the other hand, doesn’t limit your file storage space at all — you can access everything you’ve ever sent or received.

However, there’s quite a catch — you can only send files up to 10 MB. If you subscribe to the Nitro plan, you can upload files up to 500 MB, which is still significantly smaller than the files you can share in Slack.

With Slack’s paid plans, you get more storage per user (10 GB and 20 GB for Pro and Business+, respectively).

Alternatively, you don’t have to opt for Nitro in Discord if multiple users boost your server and you get Level 2 and 3 perks (50 MB and 100 MB upload size for all server users, respectively).

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Sharing a file in Discord
Sharing a file in Discord

Either app could work better for you, depending on what type of files you need to share. 

Slack integrates with over 2,600 apps, while Discord doesn’t integrate with work-related apps

Third-party integrations are a great perk for remote and hybrid teams since they make it easier to have all the apps that support your workspace connected and always at hand.

Slack and Discord integrations are a true reflection of their initial purpose.

Slack's integrations
Slack’s integrations

As a business-oriented tool, Slack integrates with over 2,600 apps, from basic tools most teams use daily to specialized apps relevant to different departments.

However, the free version of Slack only lets you connect it with 10 other tools.

Discord doesn’t really integrate with any work-related apps.

You can connect your personal account to other gaming-related platforms, such as Twitch and Steam, as well as social media networks, such as Facebook, Spotify, and YouTube.

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Discord's connections
Discord’s connections

When it comes to server integrations, you can connect with third-party apps via webhooks or add some of the many popular Discord bots for a better and more fun user experience.

So if you’re looking for native integrations with popular SaaS apps, Slack is a far better and much more straightforward option.

Slack’s paid plan provides 24/7 support, while Discord has a standard support option

Slack and Discord both have extensive help centers where users can find many answers without having to contact support.

They both have community forums and allow you to contact them via website forms.

Slack's Help Center
Slack’s Help Center

However, Slack’s paid plans take the support you can get to the next level:

  • With the Pro plan, you get 24/7 support, 
  • Business+ gives you 24/7 support with a 4-hour first response time and a 99.9% guaranteed uptime, and 
  • With Enterprise, you get 24/7 priority support with a 4-hour first response time and are assigned a dedicated success team.
Discord's Help Center
Discord’s Help Center

Unfortunately, Discord’s Nitro plans don’t come with additional support options, which makes Slack a clear winner of this round, in my opinion.

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Slack or Discord: Which should you use?

All things considered, if you’re looking for a team communication app, Slack is a better option, as it’s more work-related than Discord.

Bear in mind, though, that this doesn’t mean Discord is a bad option — Slack is just a better option for businesses that want to be more in control of their online workspaces.

Slack has a more intuitive interface and offers better customization options, but the free version of Discord gives you the functionality that you can only get with Slack’s paid plans.

However, remember that these two apps are far from your only two options.

Looking for a Slack or Discord alternative? Try Pumble

If neither Slack nor Discord fit your needs, you may want to give Pumble, a team communication app, a try.

Pumble’s FREE plan allows you to upload files larger than Discord’s paid option (125 MB), and you get 10 GB of storage without a time limitation

Channels, threads, DMs, and file sharing in Pumble
Channels, threads, DMs, and file sharing in Pumble

Aside from that, Pumble provides you with:

  • Highly intuitive interface,
  • The core of Slack’s paid features for free, 
  • Unlimited users, channels, and chat history in the free plan,
  • 10 GB of free storage per workspace,
  • 1:1 Voice and video calls, and
  • Voice and video messages.

On top of that, to easily transition from Slack to Pumble, you can import data from Slack in a few clicks

So, if you’re looking for a secure and user-friendly communication platform, Pumble by CAKE.com is a great option for you.

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If you’re weighing your options, chances are you’ve come across Slack and Discord. Both are popular platforms, but which one is the better fit for your team?

In this blog post, I’ll dive into a detailed comparison of the two apps to help you make the right choice. 

Let’s get started!

Slack vs Discord: Everything You Need to Know - cover

Slack vs Discord: Main features comparison

The main differences between Slack and Discord are: 

  • Pricing, 
  • Video and audio quality, and 
  • UI. 

While Discord hosts more free users and features better video and audio quality, Slack’s intuitive design and integrations open up more collaboration opportunities.

Here’s a side-by-side overview of the two apps’ features.

FeaturesSlackDiscord
PricingOne free and 3 paid plans (starting from $8.75 per user per month)One free and 2 paid plans (starting from $2.99 per user per month)
InterfaceSimple and intuitiveA bit more elaborate
Communication optionsCommunication in workspace channels; 
Primary feature: chat
Communication in server channels; 
Primary feature: voice
NotificationsHighly customizable notification preferencesCustomizable notification preferences
Search optionsHighly advanced; you can narrow down your search via modifiers and filters, and search within shared filesAdvanced; you can narrow down your search using several filters
File sharing and storage options– File uploads up to 1 GB
– Free: 90-day file limits
– Paid: starting from 10 GB storage per member
– File uploads up to 10 MB (free)/500 MB (Nitro)
– Unlimited file storage
Integrations2,600+ integrations with a variety of third-party appsSeveral gaming-related native integrations, bots, and webhooks
Support– Free: Standard support
– Paid: Advanced support options
Standard support
SecurityStandard securityStandard security

For a more detailed comparison of Slack vs Discord, keep on reading.

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Want to know how Slack compares to other popular communication apps? We got you covered. Check out our post below:

Discord’s free version offers more, and the paid plan is cheaper than Slack’s 

As Slack and Discord have free and paid plans, let’s briefly analyze what each of them offers.

While Slack’s Free plan is highly limited and insufficient for most users’ needs, running a server on Discord is practically free and comes with all the core features.

Slack’s Free plan mainly gives you a taste of what it’s like to collaborate in the app (the website itself says that the Free plan is the best way to “try Slack”).

No matter the size of your business, you will eventually have to transition to a paid plan. 

That’s because Slack’s Free plan notoriously limits your message history access to the last 90 days and gives you only 5 GB of storage space in total.

Moreover, the Free plan only allows for 1-on-1 video and audio calls.

Slack's pricing
Slack’s pricing

On the other hand, the free Discord plan allows unlimited access to your message history and unlimited storage per individual user. A video call can host up to 25 people, whereas there’s no limit to the number of users on a voice call.

Plus, while Slack limits the number of workspaces you can create to one in all but the most expensive plan (Enterprise Grid), you can create up to 100 servers on Discord for free.

Regarding paid plans, Slack offers 3 plans starting at $8.75 per user per month (billed monthly), while Discord offers 2 paid plans for $9.99 and $2.99, respectively — Nitro and Nitro Basic. 

The upgrades you get with either plan are mostly cosmetic — animated emoji and avatars, profile badges, and better-quality videos.

Ultimately, most Slack users are on a paid plan, whereas most Discord users rely on the free version. 

Even though Discord is more affordable, I think that you should consider your teams’ communication needs before you choose between Slack and Discord.

Discord's paid plans
Discord’s paid plans

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If you find Slack too pricey and Discord not professional enough, we recommend checking the best alternative to both:

Slack’s interface is simpler and more intuitive than Discord’s interface

It’s difficult to compare Slack’s and Discord’s interface, considering they were designed for different audiences — businesses and gamers.

Slack's interface
Slack’s interface

Slack’s interface is quite slick, and I found it quite intuitive. The focus is on ease of use and navigation, with all the channels and DMs being on the left side of the screen.

Discord is a bit more elaborate interface-wise. That makes sense, since Discord lets you access all the servers you’re in with one set of login credentials. On the other hand, in Slack, you need to log into each workspace separately.

Discord's interface
Discord’s interface

Consequently, in Discord, you can easily switch between servers that are vertically lined on the left-hand side of the screen. When you click on a server, you get all the server channels on the left side, just like in Slack, and you can see all the server members and their roles and status on the right side.

Conveniently, you can also see all the active video and voice calls on the server and easily join them.

However, all your DMs fall under a completely different menu, independent of the server. This means your conversations will be a bit all over the place, making it difficult to navigate multiple “workspaces”.

Regarding aesthetics, both apps have their perks.

Slack allows you to switch between light and dark themes, but it also offers a myriad of nuanced theme options. If you’re feeling creative, you can even make a fully customized theme, choosing any colors you like.

Making a custom theme in Slack
Making a custom theme in Slack

Discord offers a light theme and 3 dark theme variations. Additional color themes are exclusive to Nitro users. 

(Rarely seen) Discord’s light theme
(Rarely seen) Discord’s light theme

While both apps’ interfaces come with benefits for their respective communities, Slack’s design is more user-friendly and intuitive. I like it because all channels and direct messages are well-organized.

Slack is better for text communication, while Discord is better for voice and video communication

I compared how text, video, and voice communication work on the two apps, so let’s dig deeper into their similarities and differences.

Text communication

When it comes to text communication, both apps support direct messaging and group conversations.

They offer private and public channels, which you can organize into categories for better structure. 

Slack's threads
Slack’s threads

While Discord imposes a limit of 500 channels per server, in a Slack workspace, you can create an unlimited number of channels

On the other hand, the free version of Slack limits your message history to the most recent 90 days, whereas Discord comes with unlimited message history access.

Both apps allow for mentions and reactions, GIFs and custom emojis, and other fun perks.

Slack and Discord both let you format your messages as well. However, while formatting options are straightforward in Slack, in Discord, they require some maneuvering and hotkeying.

There’s one notable difference that makes Slack slightly better for textual communication: threads.

Discord users repeatedly asked for threads and finally got them in 2021. However, compared to Slack’s branched-off conversations, they are more limited.

Editing a thread in Discord
Editing a thread in Discord

Discord threads automatically archive after 3 days of inactivity in the free version of the app, but even on a boosted server, a thread can’t be active for longer than 3 weeks.

Moreover, even while using threads, I find Discord’s interface less intuitive and organized than Slack’s.

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If you’re wondering how Discord compares to other conferencing apps, check our blog posts:

Video/voice communication

While Slack may be better suited for text-based communication, Discord stands out when it comes to voice and video.

Slack’s Free plan limits your video and voice calls to 1-on-1s, whereas paid plans allow for up to 50 members on a call.

Discord takes video and voice communication to the next level, which makes sense since these are the most important features of a communication app for gamers.

Creating a channel in Discord
Creating a channel in Discord

Apart from text channels, Discord also has voice channels, where thousands of people can join in on a voice call, and up to 25 can join in via video at the same time — for free! 

I noticed that Discord offers great voice and video quality, and I like that you can video chat and share your screen at the same time.

Paid plans and Server Boosts can up your video and audio quality, which is already better than Slack’s.

Slack has more advanced notification options 

Advanced notification settings are a vital prerequisite for ensuring fewer distractions.

Slack and Discord both let you tailor your notifications to your preferences.

In Slack, virtually everything is customizable, so you can:

  • Create a custom notification schedule
  • Set different preferences for desktop and mobile, 
  • Choose the specific look and sound of your notifications, etc.
Some notification settings in Slack
Some notification settings in Slack

Discord allows you to mute specific servers, channels, or even annoying users who keep spamming the main. Moreover, you can tailor notifications for each channel and set different notification preferences for desktop and mobile. 

You can even have a robot voice read your notifications to you (which is handy when you’re in the middle of a game session, not to mention quite cool).

Discord channel notification settings
Discord channel notification settings

Discord’s notification options are fun and highly customizable, but Slack is a clear winner because you can customize everything

While you can mute channels for a certain amount of time in Discord, you can set notification schedules and even reminder notifications in Slack.

I find this feature useful, as you can set reminder notifications both for yourself and for a channel to make sure you don’t forget to send an important message or file to your team at the right time.

Slack also allows you to set notifications for specific keywords so that you get notified whenever they are mentioned anywhere.

Slack has an advanced search option, but Discord’s free version offers unlimited message history

Slack offers a wide range of search options to help you find what you need. 

However, if you’re on a Free plan, you’ll only be able to search within the last 90 days of message history — the rest will be lost forever.

You can search for: 

  • Messages, 
  • People, 
  • Channels, and 
  • Files. 

Additionally, you can look for specific content within the sent files if you can’t remember the file name.

Search filters in Slack
Search filters in Slack

On top of that, many modifiers allow you to filter and tailor your search. For example, you can exclude results with specific words, search via emoji reactions, or search only within threads.

Search options in Discord
Search options in Discord

Discord’s search function is not bad either, allowing you to narrow down your results via several filters, but it can’t compare to Slack’s elaborate modifiers.

One upside of Discord, though, is the fact that you can search your entire message history, no matter the pricing plan you’re using.

Slack and Discord boast good security, but Slack is more reliable

Both Slack and Discord encrypt your data and support standard security practices, such as SSO and two-factor authentication, but Slack is more reliable.

In essence, Slack was built with businesses in mind — which need tighter data security practices — whereas Discord is community-based. This means you get less control over your servers than Slack admins get over their workspaces.

Slack boasts a page full of security certifications and attestations, including:

  • Workspace Admin Control, 
  • SOC2,
  • SOC3,
  • ISO/IEC,
  • CSA, and
  • APEC.
Slack’s various certifications
Slack’s various certifications

As an individual user, you can get a wide array of privacy and security features in Discord, which you can set for both servers and DMs.

Content & Social settings in Discord
Content & Social settings in Discord

However, if you’re planning on using Discord for business, you will have much less control over your messages, especially DMs. 

As I’ve mentioned, DMs are separate and independent from servers, and you have to trust individual users to stick to the best privacy and safety practices.

Slack’s free version offers limited storage access, but Discord limits your file size

Sending files is an important part of effectively sharing information with your team. In this department, Slack and Discord could both use some improvements.

Slack lets you share files as large as 1 GB, but its Free plan is exceptionally limiting when it comes to file storage. You lose access to files older than 90 days, the same as with messages. 

Sharing a file in Slack
Sharing a file in Slack

Discord, on the other hand, doesn’t limit your file storage space at all — you can access everything you’ve ever sent or received.

However, there’s quite a catch — you can only send files up to 10 MB. If you subscribe to the Nitro plan, you can upload files up to 500 MB, which is still significantly smaller than the files you can share in Slack.

With Slack’s paid plans, you get more storage per user (10 GB and 20 GB for Pro and Business+, respectively).

Alternatively, you don’t have to opt for Nitro in Discord if multiple users boost your server and you get Level 2 and 3 perks (50 MB and 100 MB upload size for all server users, respectively).

Sharing a file in Discord
Sharing a file in Discord

Either app could work better for you, depending on what type of files you need to share. 

Slack integrates with over 2,600 apps, while Discord doesn’t integrate with work-related apps

Third-party integrations are a great perk for remote and hybrid teams since they make it easier to have all the apps that support your workspace connected and always at hand.

Slack and Discord integrations are a true reflection of their initial purpose.

Slack's integrations
Slack’s integrations

As a business-oriented tool, Slack integrates with over 2,600 apps, from basic tools most teams use daily to specialized apps relevant to different departments.

However, the free version of Slack only lets you connect it with 10 other tools.

Discord doesn’t really integrate with any work-related apps.

You can connect your personal account to other gaming-related platforms, such as Twitch and Steam, as well as social media networks, such as Facebook, Spotify, and YouTube.

Discord's connections
Discord’s connections

When it comes to server integrations, you can connect with third-party apps via webhooks or add some of the many popular Discord bots for a better and more fun user experience.

So if you’re looking for native integrations with popular SaaS apps, Slack is a far better and much more straightforward option.

Slack’s paid plan provides 24/7 support, while Discord has a standard support option

Slack and Discord both have extensive help centers where users can find many answers without having to contact support.

They both have community forums and allow you to contact them via website forms.

Slack's Help Center
Slack’s Help Center

However, Slack’s paid plans take the support you can get to the next level:

  • With the Pro plan, you get 24/7 support, 
  • Business+ gives you 24/7 support with a 4-hour first response time and a 99.9% guaranteed uptime, and 
  • With Enterprise, you get 24/7 priority support with a 4-hour first response time and are assigned a dedicated success team.
Discord's Help Center
Discord’s Help Center

Unfortunately, Discord’s Nitro plans don’t come with additional support options, which makes Slack a clear winner of this round, in my opinion.

Slack or Discord: Which should you use?

All things considered, if you’re looking for a team communication app, Slack is a better option, as it’s more work-related than Discord.

Bear in mind, though, that this doesn’t mean Discord is a bad option — Slack is just a better option for businesses that want to be more in control of their online workspaces.

Slack has a more intuitive interface and offers better customization options, but the free version of Discord gives you the functionality that you can only get with Slack’s paid plans.

However, remember that these two apps are far from your only two options.

Looking for a Slack or Discord alternative? Try Pumble

If neither Slack nor Discord fit your needs, you may want to give Pumble, a team communication app, a try.

Pumble’s FREE plan allows you to upload files larger than Discord’s paid option (125 MB), and you get 10 GB of storage without a time limitation

Channels, threads, DMs, and file sharing in Pumble
Channels, threads, DMs, and file sharing in Pumble

Aside from that, Pumble provides you with:

  • Highly intuitive interface,
  • The core of Slack’s paid features for free, 
  • Unlimited users, channels, and chat history in the free plan,
  • 10 GB of free storage per workspace,
  • 1:1 Voice and video calls, and
  • Voice and video messages.

On top of that, to easily transition from Slack to Pumble, you can import data from Slack in a few clicks

So, if you’re looking for a secure and user-friendly communication platform, Pumble by CAKE.com is a great option for you.

LjupkaGjosheva
Ljupka  Gjosheva

Ljupka, a PR graduate with expertise in corporate communication, is a writer and researcher. Specializing in remote work productivity, she brings experience from journalism, copywriting, and content creation. Currently, at Pumble, she shares knowledge of her passions. Outside work, she enjoys travel, dance, and time with friends and family.

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